# IDMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IDMS the right Auto Dealer Accounting solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173877/iDMS/reviews --- IDMS 3.4 (13) [View alternatives](https://www.capterra.com/p/173877/iDMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IDMS Ease of use 3.7 Customer Service 2.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer General Manager Financial Services Used the software for: 6-12 months ### "All around good product" June 19, 2020 4.0 It is a great tool that provides as much information as you need all in one place. I'd say that IDMS is a worthy investment for any BHPH dealer looking to simplify their collections process. Pros If you are in the auto industry and you are looking for a software that makes your collections job easier and at the same time provides you with the data to assess performance, this software is definitely for you. It has many capabilities to make your job easier if you know how to work with it. This software in particular, has given us something we did not have fully before. It has enabled our team and customers to make the payment process much easier and friendly. Which for us translate in less time dealing with issues and more time selling or creating new opportunities. Cons It is not as user friendly as other products out there. The training it's a bit painful and can be quite overwhelming. It takes time to get used to it. Review Source SC Samantha C. sales manager Retail Used the software for: 1-2 years ### "Decent program if customer service was better." December 10, 2021 4.0 We really appreciate all the things the program offers. It does a lot of things, including reports that help the business. Pros The software is easy to use when it functions properly. It automates a lot for us and saves time when working through accounts. Cons There are a lot of glitches when they are updating the software and a lot of times the system lags behind. Reason for choosing IDMS The price and the relationship we had built with them previously through the CRM system. Switched from [FEX DMS](https://www.capterra.com/p/118710/FEX-DMS/) IDMS offered more automated things that gave us more time to do things that added value to the business. Review Source JA Jay A. Sales Manager Automotive Used the software for: 2+ years ### "Outdated and horrible service" January 13, 2025 2.0 My experience was good at first. But then people started quitting once Solera took over and now I understand why. Once the customer support was outsourced the software lost it's edge. Now nothing ever gets fixed and nothing is ever updated and there's not even any plans on updating anything! Pros It's comfortable to use once you get past the vastness of the program. Cons Everything in the program has become archaic. It was very modern in 2015 but there has been NO change to the program since. If you want to run a report and need something specific on it then you have to create the report and to do that you BETTER understand their system and it's not easy. Their support has become unbearable to deal with. Since Solera took over and outsourced the support you can't get anything answered or fixed. Every problem you call about has to be "escalated" which just means it's not getting fixed. There's so many simple things that other DMS' do that iDMS just will not fix. I can't even print out a deal structure for a customer if I'm figuring a deal. I can't print out a washout on a deal so that I can figure front and backend profit. This system has just become outdated and don't work for the modern car dealership. Review Source JW Jason W. E-Commerce Director Automotive Used the software for: 6-12 months ### "IDMS is as good as it can be" April 13, 2021 5.0 Pros IDMS is a helpful solution. It works best when paired with Dealer Socket CRM for seamless integration Cons Does not necessarily play well with others. Review Source SF Sarah F. Car Salesperson Automotive Used the software for: 6-12 months ### "Necessary and useful but could crash less" April 1, 2025 3.0 I have been working with this software for about a year now and although it has tons of issues and crashes often, when it IS working, I find it almost fun and very useful. Pros I do like how organized it keeps our inventory/accounts Cons I DISLIKE how often the software has issues. it makes it very difficult to do almost anything that has to do with our business. Customer service could also be better. Review Source Matthew B. CEO Automotive Used the software for: 2+ years ### "iDMS bungled our conversion" January 15, 2021 3.0 FEX was a great product, and Dealersocket was a great company, prior to the acquisition by Vista Equity Partners. Then everything changed. When the founder of Vista Equity isn't busy committing felony tax evasion (seriously, look it up), he's busy stripping his acquisitions of all knowledgeable support staff, jacking up prices, and hoping long-time customers stick around even after the mistreatment--only because there's not a clearly superior software for BHPH dealers out there yet. Pros Underlying FEX software which they acquired years ago is stable and has high penetration throughout our industry. When looking at M&A deals, it's nice to find that many already use the same software that we do. I wish they had just left FEX alone, actually, instead of dressing it up with a new interface and calling it "iDMS". Cons 1\. Poor implementations. We told the Dealersocket team 6 months ago that we were going to convert one of our acquisitions to their iDMS product and away from an alternative. A normal software company would jump at this opportunity to earn new business and take care of a long-time customer (10 years in our core business). Instead, the iDMS team moved at a glacial pace and displayed a generally indifferent attitude toward the new business we were giving them. They had months to prepare for our Jan 1 cut-over date, but when we launched on this date, the conversion was a disaster. Our people were trained on how to use the system (by us), so user error was not the problem. iDMS had failed to map data fields correctly, resulting in over half of our customer accounts displaying inaccurate account balances and accruals on Jan 1. This affected our customers, made us look like amateurs to them (which we are not), and decreased our cash collections by 40% for the first two weeks of January. The iDMS implementation team moved slowly and indifferently to try to "correct" this major error on their part, but they couldn't solve it. In the end, we mobilized our own workforce and paid them a bunch of overtime to manually correct each customer account. 2. Customer service. The response times are slow when we have problems. Worse, the customer support team usually doesn't know their own software well enough to actually correct the problems. Review Source TT Terry T. Internet Manager Automotive Used the software for: 2+ years ### "IDMS - it's what we had to migrate to when FEX was discontinued" January 26, 2021 3.0 Overall Successful... however we tried to migrate off IDMS last yr to DealerCenter (1/3 the cost) but that failed during the BHPH historical data loading. We then doubled down and when with all DealerSocket products (CRM, INV+ and Web) hoping that the integration with all DealerSocket products would provide a improvement in efficiency even with the bundle cost more than doubling our previous expenses for non-integrated CRM, INV and Web services. The gains in efficiencies were never realized as the integration of the products is much less than what sales promised. We are are sticking with IDMS as the pain to migrate elsewhere is too high, but we are moving off CRM, INV+ and Web services to lower cost options. Pros Decent user interface and admin tools allow for customizations. Supports both lender finance and BHPH deals. Can be linked to FEXPAY so BHPH customers can make direct online payment. Links to RouteOne and DealerTrack are huge timesavers. The ability to add custom forms has helped as well. Cons FEX was a very good product and IDMS was written to update/ replace it... We had to have DealerSocket keep our FEX access running for over a yr as features and reports in FEX that worked did not work in IDMS, until we reported the issues and generally they got resolved over time. The Finance and Sales Manager users still miss FEX... Review Source lW lisa W. Office Mngr Automotive Used the software for: 2+ years ### "Very disappointed" February 22, 2023 3.0 Went from great service to Solera buying them out and can't get anyone to help. Pros I liked in the beginning before Solera took over that the customer support was on point. Now, no one answers the phone but yet a message says someone will us back but no one ever does and when you do speak to someone they do not understands my dialect. Very frustrating especially considering how much it costs. Its ridiculous! Finding another software company as we speak! Cons The customer support is not even close to what it was in the beginning. Review Source Richard I. President Automotive Used the software for: 2+ years ### "support lack knowledge, problems not resolved but worked around." April 4, 2018 3.0 Provided inventory management, expense tracking, inventory valuations, customer retention management Pros Ease of use, navigation user friendly. The ease with which the user can get to what they are intending to accomplish. Cons Costly by comparison of whats available from competitors, more features for less dollars. Tech support should resolve technical issues with positive results as in fixing their product, not advising how to work around the problem without ever solving it. Review Source ED Eddie D. Sales Manager Automotive Used the software for: 2+ years ### "Terrible for buy here/pay here" June 29, 2022 2.0 We use it because there is not many other choices, but it's not good. Pros At least once a week the system will be down for a few hours. The search function when looking for customers is not good at all. IDMS is good for accounting, but not good for anything else. Unfortunately there is not many systems out there. I would not recommend this system. Cons It's not any better than systems that were older. Search function is not good and the system is always down/having issues. Review Source DD Douglas D. IT / internet director Used the software for: 6-12 months ### "Don't fall into the dealer socket trap. " April 11, 2018 3.0 Pros Fairly decent user friendly software with simple intuitive navigation that handles CRM and marketing with a decent appointment system. Cons Expensive and sales staff wants a long term contract. Support is ok at best. Campaigns are difficult to use and take a long time to become efficient. Review Source SW Samantha W. Manager Arts and Crafts Used the software for: I used a free trial ### "A+" May 27, 2021 5.0 Pros Easy to use for the non tech type with little to no experience. Cons None that I have encountered yet. Still learning. Review Source RB Ria B. Sales Rep Automotive Used the software for: Less than 6 months ### "My company stopped using IDMS but i liked it" September 10, 2021 4.0 Pros I liked IDMS it was very easy to use and all sales reps have access to every upsheet so customer are getting worked constantly. I had no issues Cons Im pretty sure my management made the swap because of the cost. Review Source Similar Products Featured ## Related categories [Auto Dealer Accounting](https://www.capterra.com/auto-dealer-accounting-software/)[Auto Dealer](https://www.capterra.com/auto-dealer-software/)