Intuit

QuickBooks Desktop Pro

4.5 / 5 23 reviews


Average Ratings

23 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

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About QuickBooks Desktop Pro

Control your clients' payments with accounting solution that includes multi-monitor support, past due stamps, and more.


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QuickBooks Desktop Pro Features


QuickBooks Desktop Pro Reviews Recently Reviewed!


We love it - when it works

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: It's a real workhorse and it does everything that we need it to do in the realm of accounting and payroll for our small business.

Cons: Customer service is Very bad. We upgrade every year, but we spend at least 4 or 5 hours two or three times on the phone until they get it right. We have three user licenses and five computers (some users have laptops), and somehow the company file gets inaccessible and other problems keep returning. One person did something to one computer and it never worked right again, and they actually told us on the phone that they don't guarantee that what they do remotely isn't going to screw up the computer. We're in the middle of another "upgrade" right now, and again, they've managed to screw up the network. We host our company file on one computer, and all the other ones have to access it there, yet they installed the new software as "store file on this computer" for all of them yesterday. Today, we're on the phone (going on three hours) again, this time to undo all the screwups from yesterday. NOT pleased. Also, now we have to save the accountant file to media and hand deliver b/c the file is "too big" and the only way to solve that is to compress all the old data, which we need to be able to use frequently. Not happy with the customer service.

Overall: I personally did not choose this software and would readily change to another software if it was my choice.

Easy to use, good price point, but lots of add-ons.

Jun 14, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It is easy to use and conduct business, it is also nice to order finance/office supplies from the company that makes the software.

Cons: Lots of add-ons and additional fees to have true automation between bank and business. Also, Intuit pushes its online product hard with ad within a paid product.

Accepting credit cards within the software is only good for Intuit's credit card service, so it would be nice to hook into larger providers like Authorize.net or larger bank solutions.

It would also be nice to see it support crypto currency and other currency as we are moving to a global economy.

Slow at adding in features that are easy to add, but they seem to keep things back to sell the next version.

Overall: There are better things out there, and not all of them are online. Stop trying to force me into your public Quickbooks online product. My financial data, my money, and none of your business to sell my data.

Ability to track finances .

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Helpful to be able to use the "class" function to track multiple business lines in one P&L statement. The desktop version is so much better than the online version because you don't have to wait for the internet to load after every click (processes much faster) and you don't have to always be connected to the internet to use the software.

Cons: It feels somewhat archaic and doesn't have a sophisticated enough invoicing process for things like monthly contracts, etc. so I have to manually email hundreds of invoices a month.

Overall: Track all our income and expenses in order to produce monthly financial statements, keep up on accounts receivable, keep track of accounts payable, etc.

Vendor Response

by Intuit on May 10, 2018

I'm pleased to hear how the Desktop software is able to keep you on top of your finances, Jimmy. With time equaling money, I have some information that could save you some. In QuickBooks, you can setup what's called Memorized Transactions, meaning emails automatically sent for you. I have an article that goes over creating and modifying them: https://community.intuit.com/articles/1502201-create-and-modify-memorized-transactions. If there's anything you need, we're only a question away. Sean, The QuickBooks Team.

Capterra-loader

Easy to use Accountign Software for Auto Brokers.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quickbooks Desktop Pro lets us manage our client and dealership database efficiently.

Accounting is a critical part of business. Timely payments should be made to agents and I LOVE that it reminds me through the calendar when bills and commissions are due.

Cons: The user interface and colors has room for improvement. The icons are a bit dull but still its features make up for this.

Overall: Having this gives us timely financial status and makes efficient payment and collection a breeze.

Good

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: A complete accounting package that lets you do all aspects of accounting including general accounting , payroll ,writing checks, balancing checking accounts. You can upload monthly information directly from the bank if your bank allows it.

Cons: I have occasional problems with liabilities payments that are listed to be paid. I occasionally need assistance to clear listings that are not correct

Good program to run a business

Apr 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A good program to process estimates, invoices, payroll, accounts payable and other needs. The automatic updates are helpful in keeping my tax rates accurate.

Cons: It does not allow the ability to assign a customer job name to an amount reimbursed to an employee when they purchase an item for a specific job through payroll on their paycheck.

Overall: Keeps all facets of running my business organized

I love QuickBooks desktop. I've used it for years and it's been easy and dependable.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the software is really easy to use. Everything is very intuitive and navigation is easy.

Cons: I never much cared for the customer service. I always found it difficult to get through to someone and get my questions answered. Thankfully, I never had many.

Overall: This software kept my accounting records flawlessly. It was always easy and intuitive to use.

Excellent software for small business bookeeping

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very intuitive design that allows you to access most features with a click or two. Extensive reporting and integrated payroll with direct deposit and e-file feature for tax forms

Cons: Having to upgrade the software every few years or otherwise it will not be compatible with new Payroll releases.

Overall: Keeping our company accounting and payroll in house.

The program is a great program for any business. It is very robust with many options and features.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Has many options and features. It walks the less experienced opertor to walk through questions or ask for help and gets you through the program.

Cons: It might have too many features for an inexpirienced individual to deal with. After a few years the data file gets a bit large.

Vendor Response

by Intuit on May 22, 2018

That's really great that QuickBooks was complex enough to handle your business needs, and intuitive enough to get you familiar with using the program. Thank you for taking the time to let us know how the software impacts your day to day. When you need a little extra help with your data file follow this link: https://community.intuit.com/articles/1502333-resolve-quickbooks-desktop-performance-issues-identify-types-of-performance-problems. Sean, The QuickBooks Team.

QuickBooks is a great product to organize your small business

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money

Pros: QuickBooks when you have a questions is usually easy to find information online regarding a question or problem.

Cons: QuickBooks software now required every 90 days to alter your login password which I feel is a nuisance.

QuickBooks desktop pro works for every day business accounting needs and personal accounting needs

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: QuickBooks Desktop pro can be used for every day accounting business needs. There is literally a function for everything that you can think of.

Cons: There's nothing that I like least about QuickBooks desktop pro Maybe it is a little bit pricey but is well worth it.

High quality, but needs to be backed up

Apr 11, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Quickbooks desktop is powerful software and has many capabilities, depending on what level of subscription you have.

Cons: Your files must be backed up regularly, which is why I switched to Quickbooks Online. I also didn't like having another tab at the bottom of my screen, when I pay attention to the ones up top more often.

Great for the busy entrepreneur and easy prep for tax time.

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the integration of bank account and categorizing expenses. It let me customize different categories for specific deductions and expenses.

Cons: The software itself was great but customer service was hard to get a hold of and not very helpful once chatting with them.

works great for the business

Jun 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: this program is very simple, clean and user friendly. I just recently got trained on it and it was so easy. Also have good support when needed

Cons: Is a very huge/large system, i most likely dont utilize every part of it, but it is worth the money you spend for it

Vendor Response

by Intuit on June 18, 2018

Hi Alex. I'm here to ensure you get the most out of your system, regardless of the size. I'm thrilled you find the program to be so user-friendly, which means the only way to go is up! Because QuickBooks is a system and every part works seamlessly together, the next step is learning how to maximize your utilization. To gain more insight into this, I invite you to join in on the QuickBooks conversation at https://intuit.me/2rDBlWL. Our weekly Webinars are hosted by experts, who will gladly answer any questions you have. Thanks for your comments, by the way. Hoesly Eco Auto is lucky to have a secretary as thoughtful as you! Jess, The QuickBooks Team

I just dont like QB

Apr 05, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It will do all of your accounting, banking, payroll and inventory that's needed. Desktop has cleaned up its user interface and streamlined some things for a smoother feel

Cons: Its full of bugs and kinks that just never seem to get fixed. Sometimes updates run. Other times they hang and timeout.

Great for a busy entrepreneur! Helps to stay organized!

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it syncs bank accounts and imports information. It also categorizes purchases and remember purchase trends.

Cons: Customer service was always a 30 minute plus hold and sometimes the software would freeze, rebooting would take forever.

Great product for keeping expenses organized

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that I was able to keep all my expenses in 1 place and link to my bank account! It is very user friendly!

Cons: I did not like, how hard it was to get customer support to help me. That was very frustrating and hold times were long.

QuickBooks Pro is an essential tool for any business. It is reliable and accurate.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As mentioned above in the previous question, I like MOST the reliability and accuracy of the program.

Cons: What I like LEAST is it that the program can sometimes open slowly. I realize it's only because the program is so big, and full of information, but it requires a little extra patience.

An Old Classic

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is so robust, a must for an small business really. It has so man features and functionality.

Cons: It is quite complicated to use. You definitley need to learn by doing..and doing...and doing. Other than that, top notch software.

I use this for my small business accounting

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and I really like the income/expense reports I can pull up quickly and easily to see what my profit is.

Cons: I don't like that they're constantly upgrading and stopping support on some of the earlier versions.

Have used and relied on this product for many years to run my business.

May 08, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Within Intuit's QuickBooks product, the features are very streamlined. It offers most of the modules needed to effectively run a business, and in a way allowing for adding, or not utilizing, based on need.

Cons: Contrary to the company name, the product is not always intuitively easy to use. And the sales-orientation of the company coming right into the moment by moment usage of the product can get a bit annoying.

Overall: Help with running business - keeping books, payroll, etc.

Vendor Response

by Intuit on May 11, 2018

Thanks for your years of support, Laura. It's thanks to loyal customers like you that we're able to develop QuickBooks into what it is today. Since our Desktop software is frequently updated with new features, it can take some time to get familiar with it. It sounds like you have a good handle on the software. However, if you ever run into anything unexpected or want to get more familiar with a specific program feature, I'd encourage you to give our Community articles a look over (https://community.intuit.com/quickbooks-desktop). It's also possible stop certain messages and reminders from popping by performing these steps: 1) Log in to your company file as the admin in single-user mode. 2) Choose the Edit menu and select Preferences. 3) Select Service Connection from the left and then click the Company Preferences tab. 4) Clear the checkbox Allow background and downloading of service messages. 5) Click OK. Have a great business year! -Kristian, The QuickBooks Team

I have used this for a few years to accommodate some of my clients. I'm not thrilled with it.

Jul 10, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is easy for people to use. It is somewhat intuitive when it comes to identifying how to enter information.

Cons: It has very limited choices for reports and, what is there, is not customizable in a useful way. It is almost too simplified.

The quickbooks I know and love, just better

Apr 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: An updated version of quickbooks to be used via desktop allows for even more functionality and uses for small business

Cons: It takes up a bit of space on my already crowded computer, but I can't be too upset since it's all my own data. It was a bit buggy at first, but an update cleared that up.