--- title: "Verint Appointment and Queuing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Verint Appointment and Queuing Software - reviews, pricing plans, popular comparisons to other Event Management products and more." source_url: "https://www.capterra.com/p/173928/Qudini/" page_type: "product" language: "en" --- # Verint Appointment and Queuing Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Verint Appointment and Queuing Software ## What is Verint Appointment and Queuing Software? Verint® Appointment and Queuing (formerly Verint Retail Choreography), is a set of digital appointment booking and queue management software solution acquired by Verint from Qudini in 2023. The solutions include Verint Appointment Booking™, Verint Queue Management™, and Verint Event Management™, helping retailers, banks and credit unions, as well as universities drive sales and deliver exceptional customer experience (CX). Verint’s integrated appointment booking and queue management solutions create connected customer experiences across digital and physical customer channels and touchpoints. Verint’s integrated appointment booking and queue management solutions create connected customer experiences across digital and physical customer channels and touchpoints. ## What is Verint Appointment and Queuing Software used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Event Management](https://www.capterra.com/event-management-software/)[Event Booking](https://www.capterra.com/event-booking-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Verint Appointment and Queuing Software?[Manage this product listing](https://www.g2.com/products/verint-appointment-and-queuing-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Verint Appointment and Queuing Software 4.8 (13) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (13) Ease Of Use 4.5 (22,433) Value For Money 4.7 (12) Value For Money 4.3 (15,237) Customer Service 4.8 (11) Customer Service 4.4 (12,735) ## Verint Appointment and Queuing Software alternatives [4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Trello](https://www.capterra.com/p/211559/Trello/) [4.5 (23,619)](https://www.capterra.com/p/211559/Trello/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211559/Trello/) [Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76113/Wrike/) [View all alternatives](https://www.capterra.com/p/173928/Qudini/alternatives/) ## FAQs about Verint Appointment and Queuing Software Overview ### Which roles and teams benefit most from Verint Appointment and Queuing Software? Verint Appointment and Queuing Software is most used by customer service teams, retail operations leaders, and member-facing staff who manage appointments, walk-ins, and service flow. Training and support managers use it to streamline frontline processes, while directors and executives rely on queue visibility and performance data to improve staffing, service delivery, and customer experience. Answer based on 13 reviews Overview ### What company size and industries is Verint Appointment and Queuing Software built for? Verint Appointment and Queuing Software is built mainly for small businesses, which make up 54% of reviewers, and for retail and telecommunications, each at 15%. It serves retailers, retail banks, telecom brands, pharmacies, universities, luxury brands, healthcare providers, and service centers, with additional use in cosmetics at 8%. Answer based on 13 reviews Features and Usability ### What are the key features of Verint Appointment and Queuing Software? Verint Appointment and Queuing Software includes appointment management, booking management, online booking, and automated scheduling for calendar-based coordination. It also offers queue management, public waitlist, waiting time tracking, visitor registration, alerts/notifications, reporting/analytics, role-based permissions, and third-party integrations for service operations. Integrations ### Which third-party tools and platforms does Verint Appointment and Queuing Software integrate with? Verint Appointment and Queuing Software integrates with Google Calendar, Microsoft Outlook, Google Maps, Salesforce Service Cloud, Twilio, Vonage Business Communications, WhatsApp, Zoom Workplace, Amazon Chime, Adyen, Rotageek, and Verint Workforce Management. These connections cover scheduling, CRM, communications, navigation, payments, and workforce management. Getting Started and Support ### What training and onboarding options does Verint Appointment and Queuing Software offer? Verint Appointment and Queuing Software provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual step-by-step guidance. Getting Started and Support ### What customer support options does Verint Appointment and Queuing Software offer? Verint Appointment and Queuing Software provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available in the catalog data, so support quality, response times, and agent helpfulness are not described. ## Features AI summary Based on 14,228 Event Management reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Verint Appointment and Queuing Software supports all three of the features reviewers value most: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses coordinate bookings, keep schedules accurate across teams, and give customers an easy way to reserve time online, allowing teams to manage appointments more efficiently and improve the overall booking experience. Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Reporting/Analytics 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Real-Time Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Calendar Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Verint Appointment and Queuing Software 81 features ### All Features - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agenda Management: Access event or meeting agenda online - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conferences/Conventions: Software that specializes in managing events such as conferences, conventions and trade shows - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - For Virtual Events: Designed for events that occur online - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Guest List Management: Curating an intentional list of prospective guests as per relative interests to achieve specific goals. - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Registration: Real-time registration over the web - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Project Templates: Pre-designed project plans that can be customized - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Public Waitlist: Ability that lets customers add themselves to a publicly available waitlist - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Tasks: Set the frequency of a task's occurrence - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Block Management: Book and manage rooms at an event - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Sub-Task Management: Split and manage tasks into individual components - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Editing: Edit task information and all related elements - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticketing: Customize, sell, and distribute tickets - To-Do List: A digital list of items that need to be completed - Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events - Visitor Registration: Make a list and register visitors - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.7 (12) ### Starting price Free trial not available Value for money 4.7 (12) 4.7 Based on 12 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent NG Nathan G. Member Service Advocate Insurance ### "Verint Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2026 Overall, and despite my complaints, Verint is a strong system, which provides to-the-point information about schedules without any unnecessary filler. Pros Verint is a great product which is very robust and easy to use for work schedules and time-off requests. Cons The lack of a dedicated phone app specifically for schedules adds work, because you have to directly email yourself your work schedule if you do not have access to your work systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2026 Hi Nathan! Thank you for taking the time to review Verint and rating it 10 out of 10! We're thrilled to hear that you find our solution(s) robust, easy to use, and helpful for managing schedules and time off requests. We’re looking forward to supporting you in achieving your business needs moving forward. Have an excellent day! CC Cody C. CSR Health, Wellness and Fitness ### "Veint is the go to" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2025 Overall this product is very well organized and the is user friendly, it has clean interfaces and I would recommend it Pros Verint is really great to use for queue management, listening to calls and also watching real time interactions. Cons when it comes to verint I never had any issues honestly, it meets the needs of our business and I love it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 15, 2026 Hi Cody – thank you for your review of Verint Appointment and Queuing Software! We’re thrilled to see you rated us a 10/10. It’s wonderful to hear that the solution has been so effective for queue management, listening to calls, and monitoring real time interactions. Your feedback on the platform being well organized, user friendly, and cleanly designed means a lot. We’re also glad to know it continues to meet the needs of your business without any issues. We’re looking forward to supporting you in achieving your goals within the health and wellness space. Thanks again for sharing your experience! RS Roberto S. User tester Financial Services ### "Verint a really good option for call centers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2025 Overall it's a good software, helps tremendously to manage schedules and times. Pros Supervisor - agent interaction General functionality User friendly Cons Mobile app could improve, feels outdated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2025 Thank you for your thoughtful review! We're glad to hear Verint is making a positive impact on your call center operations. We appreciate your feedback on the mobile app and will share it with our team as we continue to improve the user experience. MZ Mai Z. Training and Support Manager Information Technology and Services ### "Great Line Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2022 Pros Setting up available spots at our client locations has improved both customer and associate experience during the busiest times of the year. Our client has reported that the application is easy to use for associated and has cleared crowds at stores. Qudini is great at addressing any issues, questions and requests. Cons We have encountered some glitches when setting up availability for specific days, changes were not saving correctly. Setup takes some time because of all the details and customizations that are available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alex W. Retail Director - UK / Ireland Retail ### "Enhances our website" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 15, 2021 Good customer service, and would recommend. Pros The features enhance our appointment scheduling on our website., which are customer friendly and can easily be integrated. Cons Sometimes we can't implement what we want to, but we always find a way round this, or Qudini come up with a new development. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Don B. Assistant Fire Chief Government Administration ### "Dearborn Fire Vaccine Task Force" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 3, 2021 Pros The ability for residents to easily setup an appointment for a vaccine. The ability to schedule the resident's second appointment. Cons Search Field / History was difficult to navigate. At times there was a lag trying to scheduling the second vaccine appointment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Cedric E. District Manager IM BE Telecommunications ### "Qudini" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 22, 2021 A little bit complicated to modify all the elements that need to be available for the customers. Only available in English - We need to make the translation You need to implant automatic planning too. It's complicated to manage calendar for customer with big teams. Special days take too much time to be filled in. We need to get automatic calendar depending the staff in our shops. Pros Stats - Datas - Easy to use in the shop for consultants. Cons Problems - Configuration - Translation - Software problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DJ Darlene J. Vice President Marketing and Advertising ### "Fantastic Product & Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 20, 2021 Qudini is the perfect solution with the right balance of tools and functionality. Would highly recommend to any business in need of a queuing and appointment application. Pros Customers like the system and find it easy to use. The Qudini support team is great to work with and have been a huge help in setting up our processes and workflow. Cons Consistency of functionality between the desktop and mobile application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Daniel A. Sr Marketing Manager Luxury Goods & Jewelry ### "Great tool, service and team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2021 Pros Ease of use, implement, very good support and responsive team. Cons Nothing really, it does the job and our scope was easy to implement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FK Faisal K. Store Leader Telecommunications ### "Great tool to understand customer needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 18, 2021 Pros The fact that we can send text to customer's if they do not want to wait in the store and have something else to do. Cons As mentioned in the previous feedback, the fact that the app can be temperamental in order to record entries Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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