--- title: "Verint Appointment and Queuing Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Verint Appointment and Queuing Software the right Appointment Scheduling solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/173928/Qudini/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Verint Appointment and Queuing Software 4.8 (13) [View alternatives](https://www.capterra.com/p/173928/Qudini/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Verint Appointment and Queuing Software Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan G. Member Service Advocate Used the software for: 1-3 years ### "Verint Review" March 17, 2026 5.0 Overall, and despite my complaints, Verint is a strong system, which provides to-the-point information about schedules without any unnecessary filler. Pros Verint is a great product which is very robust and easy to use for work schedules and time-off requests. Cons The lack of a dedicated phone app specifically for schedules adds work, because you have to directly email yourself your work schedule if you do not have access to your work systems. Review Source R Reviewer CSR Used the software for: 3-5 years ### "Veint is the go to" December 1, 2025 5.0 Overall this product is very well organized and the is user friendly, it has clean interfaces and I would recommend it Pros Verint is really great to use for queue management, listening to calls and also watching real time interactions. Cons when it comes to verint I never had any issues honestly, it meets the needs of our business and I love it. Review Source Luke S. Senior Ecommerce Manager Used the software for: Less than 1 year ### "Quick to market & flexible" September 28, 2021 5.0 Pros Qudini helped us get our locations for online booking live quickly, and integration was straightforward. Any nuances/new features we required were also addressed quickly. Support is really great. Cons It took me a short time to become accustomed to the dashboard and settings, but I would say this would be true of pretty much all new software that you've not used before. Now it is second nature. Review Source R Reviewer District Manager IM BE Used the software for: 1-3 years ### "Qudini" October 28, 2021 3.0 A little bit complicated to modify all the elements that need to be available for the customers. Only available in English - We need to make the translation You need to implant automatic planning too. It's complicated to manage calendar for customer with big teams. Special days take too much time to be filled in. We need to get automatic calendar depending the staff in our shops. Pros Stats - Datas - Easy to use in the shop for consultants. Cons Problems - Configuration - Translation - Software problems. Review Source Robert S. User tester Used the software for: 1-3 years ### "Verint a really good option for call centers" April 8, 2025 5.0 Overall it's a good software, helps tremendously to manage schedules and times. Pros Supervisor - agent interaction General functionality User friendly Cons Mobile app could improve, feels outdated Review Source R Reviewer Director of Training and Support Used the software for: Less than 1 year ### "Essential product in current retail and event market" September 29, 2021 5.0 Overall, the service has been highly reliable and a invaluable service for us. Particularly during the last year the software allowed us to implement a new appointment based scheduling for our event within a matter of weeks and deliver a value add to our clients and customers. This enabled us to safely conduct our activations while creating an environment that made everyone feel safe and comfortable. Pros We use the software across more than 150 locations and in multiple departments at each location. The app is easy to train staff on, quick to trouble shoot, and highly reliable. Being able to quickly access backend settings or log in as a location to view what the store is seeing and walk them through any questions is great. Cons We have highly variable scheduling so we have had to work with the team on the best ways to get this setup and implemented since it is not consistent week to week or even day to day. Better ability to replicate the scheduling and some other settings ourselves across the range of stores would be great. In some cases we struggle with quality internet service so having a lighter version of the application would be helpful just to keep things running smoothly, but any issues we have with performance has been rare and tied directly to very poor internet service. Review Source R Reviewer Training and Support Manager Used the software for: 1-3 years ### "Great Line Management Tool" July 6, 2022 5.0 Pros Setting up available spots at our client locations has improved both customer and associate experience during the busiest times of the year. Our client has reported that the application is easy to use for associated and has cleared crowds at stores. Qudini is great at addressing any issues, questions and requests. Cons We have encountered some glitches when setting up availability for specific days, changes were not saving correctly. Setup takes some time because of all the details and customizations that are available. Review Source Joe M. Associate Director of Member and Visitor Engagment Used the software for: Less than 1 year ### "Capacity management for gallery spaces" October 21, 2021 5.0 Pros Very reliable, easy to use for both guests and staff, tons of reporting options Cons The app sometimes lags with multiple simultaneous users or high queue volume Review Source FK Faisal K. Store Leader Used the software for: 3-5 years ### "Great tool to understand customer needs" October 22, 2021 5.0 Pros The fact that we can send text to customer's if they do not want to wait in the store and have something else to do. Cons As mentioned in the previous feedback, the fact that the app can be temperamental in order to record entries Review Source R Reviewer Vice President Used the software for: 1-3 years ### "Fantastic Product & Service" October 27, 2021 5.0 Qudini is the perfect solution with the right balance of tools and functionality. Would highly recommend to any business in need of a queuing and appointment application. Pros Customers like the system and find it easy to use. The Qudini support team is great to work with and have been a huge help in setting up our processes and workflow. Cons Consistency of functionality between the desktop and mobile application. Review Source AW Alex W. Retail Director - UK / Ireland Used the software for: 1-3 years ### "Enhances our website" November 17, 2021 4.0 Good customer service, and would recommend. Pros The features enhance our appointment scheduling on our website., which are customer friendly and can easily be integrated. Cons Sometimes we can't implement what we want to, but we always find a way round this, or Qudini come up with a new development. Review Source DA Daniel A. Sr Marketing Manager Used the software for: Less than 1 year ### "Great tool, service and team" October 26, 2021 5.0 Pros Ease of use, implement, very good support and responsive team. Cons Nothing really, it does the job and our scope was easy to implement. Review Source R Reviewer Assistant Fire Chief Used the software for: Less than 1 year ### "Dearborn Fire Vaccine Task Force" November 9, 2021 5.0 Pros The ability for residents to easily setup an appointment for a vaccine. The ability to schedule the resident's second appointment. Cons Search Field / History was difficult to navigate. At times there was a lag trying to scheduling the second vaccine appointment. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.