Who Uses This Software?

Charities, nonprofits and membership organisations


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • White Fuse Media
  • whitefusemedia.com
  • United Kingdom

About White Fuse

Managing data across different software platforms is time-consuming and stressful. Now you can manage the complete supporter journey through one system, from the first enquiry to life-long advocate. White Fuse is an integrated website, fundraising and membership platform for charities, nonprofits, associations and membership organisations. White Fuse helps you master your communications, raise more money online and grow your membership community.


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White Fuse Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

White Fuse Reviews Recently Reviewed!


Capterra-loader

Great website solution for smaller organisations

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The White Fuse platform is clean, intuitive and a pleasure to use. Everything is set up to just work, so you don't need a lot of technical expertise to get started. White Fuse guided us through the process, helping us figure out which pages/sections we needed on our site, who our different audiences are and what should be our CTAs for each.

Because it is a managed solution, White Fuse takes care of the back end and ensures all security is up to date, which is a huge peace of mind for us, as we had previously suffered a massive data loss after our previous website's security was not properly maintained by the freelance developer who coded the site.

Our Account Manager has been excellent and is always on-hand to help us with any annoying questions I might have. He also helped us a lot when we were getting the site set up and built a lot of the pages for us once we had discussed the information architecture together. He had plenty of great insights into how we could make the site better throughout the process. He also keeps us informed of new features on the roadmap, some of which we are very excited by.

Cons: Because the platform is designed for those who don't have a great amount of time/expertise in website design, the options for customisability are on the more limited side, meaning various White Fuse sites can look quite similar in terms of the layout/design.

However, in the time we have been a customer, they have added a lot of new features and continue to do so, now that the platform is established.

Overall: White Fuse's software is a pleasure to use and they supported us through the process, and continue to provide ongoing support and new features, which mean we're continuously improving the website and the experience it provides to our service users and prospects. They have helped us to expand our reach and everyone who visits our site says tells us how great they think it looks!

Vendor Response

by White Fuse Media on September 28, 2018

Thanks for the glowing review Arash. It was a pleasure to work with you on the project.

We appreciated the various points of feedback you gave and we were really pleased to be able to bring some new features to the platform that you could start using.

We plan to keep adding customisation options without undermining the ease of use.

Capterra-loader

White Fuse is excellent in every way. Simple to use, fantastic features and impossible to get wrong.

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: White Fuse is brilliantly designed & is really user focused. I love that it has the needs of a small charity at its heart. I've used a number of different website building tools and even though I have years of design and computer experience, building a website is always a challenge. White Fuse takes all of the complications away and gives you the tools you need to build the perfect website. The website you get at the end really is perfect, it meets all the criteria for how to build a website.

I particularly love that it forces you to use consistent branding. It means I know for certain that the website will always fit the charity's brand. White Fuse makes Liberty Tea Rooms & Community Hub's website look & feel like a big charity's. Integrated giving & built-in ticket management are website tools it would be near impossible to get: not just at such a good price, but also so simple to use.

Since finding White Fuse I've been impressed every step of the way. The team are always at the end of an email or call answering my queries straight away. It's like having your own personal developers.

White Fuse is noticeably different because it's a social enterprise. LTR uses another piece of software built by a small company - White Fuse is being developed & improved much faster and with a greater focus on the users.

Thank you, White Fuse, for making it possible for LTR to have a fantastic, intuitive, "big charity website that's a win for everyone at a fraction of the cost.

Cons: I think a downside is having to wait for developments! But honestly, White Fuse is so good at taking on feedback and updating the software.

Specifically, integration with MailChimp would be fantastic. Users being able to set up their own fundraising pages with target donation amounts would be amazing.

Being able to track what the money has been donated towards is key for us. Especially at the beginning of building a charity we ran a number of campaigns to be able to purchase specific elements so it would be good to be able to track the giving in this way.

Overall: I needed to rebuild Liberty Tea Rooms' website. Finding White Fuse was an absolute God-send. White Fuse saved me so much time. Something that usually takes me 1-2 weeks took 3-4 days. White Fuse makes it possible for multiple users to keep the website up to date. Even better I can rest assured that other users, while being able to make the changes they want to, won't be able to break the website.

I really love White Fuse, and as I build my own company working for small charities I'll be recommending White Fuse as it's a brilliant piece of software that really opens doors for small charities. I think it is truly fantastic!

Vendor Response

by White Fuse Media on September 28, 2018

Thanks for such a great review Grace. We have tried hard to make the platform well designed and easy to use so it's encouraging to get such positive feedback. It's also good to know that you appreciate all the integrated fundraising functionality. Get in touch if you have any ideas for new features we can add in the future!

Capterra-loader

Easy to use and professional websites, and a great company to work with

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a non tech person, I've found White Fuse websites really intuitive and easy to use. If I don't know how to do something, it's easy to find the answer I need on their help pages or by contacting them for support, and it's not complicated to add or change content. Working for a small charity with a limited budget, I appreciate the way we can have a professional and clear website with minimal effort on our part, and we've been pleased by the way it's enabled people to engage with us and support our work through donations and volunteering.

Cons: Sometimes there are things we'd like to do with our website that are a bit more bespoke to our needs. White Fuse are always responsive to the developments that their users would like to see and are always looking to innovate and improve things for everyone using their websites.

Overall: White Fuse are friendly, responsive and professional. Their products and support services are high quality and we value their ethos and commitment to shared learning and the organisations they work with. They regularly offer suggestions about how we could improve our website to meet our objectives and it's great that they're providing cost-effective and easy-to-use services for the charity sector.

Vendor Response

by White Fuse Media on September 28, 2018

Thanks for taking the time to review the White Fuse platform Emily! It's great to hear that the platform works well for Refugee Support Network. We always want to hear about your bespoke needs so feel free to get in touch with any ideas about new features that might be useful.

Simple to use but effective and professional website - would recommend White Fuse

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: As a small charity with limited resources, it has been great to have a website that is professional and very straight-forward to use. White Fuse provide all the tools you need to easily add and edit content and you can also have multiple users who can update the website. If there is anything I can't do, they are always there to offer support and guidance over the phone or by email.

Cons: It can be limiting if there are bespoke features you would like for your website, however White Fuse are always open to feedback from users and developing new updates.

Overall: White Fuse have been extremely helpful and a pleasure to work with. The website is high quality, cost-effective and really intuitive to use.

Vendor Response

by White Fuse Media on October 01, 2018

Thanks for your review Alex! It's great to hear you find the platform easy to use and value our support. We hear you that the platform occasionally feels limiting. Please don't hesitate to get in touch when that happens so that we can consider your needs as we roll out new features.

Small charity user

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used White Fuse for the design, build and support of our website. We love that our new website is easy to update and maintain. Even for people who are not particularly computer savvy, we find it very simple to upload new content and make changes. We also really enjoy working with White Fuse. They're very knowledgeable, helpful and friendly.

Cons: The design of our website is a great improvement on our old one, but we sometimes find some elements of the core structure a bit restrictive.

Overall: White Fuse is great to work with. Their support team is very helpful whenever we have an issue or need help with anything. They also respond very quickly, which is great. They also regularly roll-out useful new features.

Vendor Response

by White Fuse Media on September 28, 2018

Thanks for the great review Lauren. We're glad you find the platform so easy to use.

As you know, we're always ready to listen to feedback and suggestions for future improvement.

Very Good

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Makes the website dead easy to maintain and very handy to have someone on hand if anything ever does go wrong

Cons: the functions available through white fuse are more limited than through wordpress generally so we sometimes have to do things in a roundabout way.

Overall: We are a relatively small charity who use White Fuse to create and maintain our website. Overall they have been very good; although using White Fuse does limit the website functions a bit compared to just using word press, the easy of maintaining and updating on a day to day basis with White Fuse, and the fantastic customer support we always receive far outweigh any drawbacks.

New website for LinkAble

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The White Fuse CMS is easy to use and by the most part intuitive. The information provided in the 'Help' section is clearly explained and easy to follow. Whenever we had queries they were quickly responded to by the team with suggested time frames for resolution.

The advice given as we went on our journey to populating the website was incredibly useful and has meant we have created a website that the charity is really proud of, that showcases everything we do and that can be quickly and easily updated.

Cons: The White Fuse website was the right website for our charity.

Overall: White Fuse have been helpful and supportive all the way through the process. They have been professional and friendly from my first contact with them and I would recommend them to other charities who are looking to develop their website.

The good and the bad

Oct 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very affordable.

Simple menu system.

Calendar categories are great.

Cons: Calendar - would be great to see months in advance and archived

Less flexibility with graphics throughout website.

Colour distorts on banners - phasing to grey, it stops pictures popping.

Overall: Good customer service and support. Reliable and helpful.

Vendor Response

by White Fuse Media on October 16, 2018

Thanks for your review Jackie! It's great to hear that you think the platform is really good value. In relation to your specific criticism about banners having an automatic grey overlay to darken them we took your feedback on board and recently released an option to turn this off. I will drop you a personal message with instructions on how to do this. And if you have any other feedback please keep it coming!

I recommend it!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very easy to use, the website template is also nice and tidy, our members have been very happy with it! Also, the customer service has been impeccable!

Cons: Nothing major, but for example it would be nice to have more control over how to organise the homepage, e.g. put more tabs on the main menu

Vendor Response

by White Fuse Media on October 16, 2018

Thanks for the great review Marta. There are some tools for managing content that can be promoted to the homepage and it's easy to add new top-level tabs to the menu. I'll send you a personal email to help show you how to do it.

Easy to use, attractive website

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's straightforward to use, the website layout is clear and attractive and navigation is easy.

Cons: There were times when I might have liked a little more control over things, but actually some of that was because there was another way to do things which I didn't know - once I'd worked it out it was fine.

Overall: Our website was extremely out of date and confusing to navigate. This new website allows us to show our organisation at its best, and is much easier for potential customers to use. Thank you!

Vendor Response

by White Fuse Media on October 08, 2018

Thanks for the great review Joanna, much appreciated.

Such a helpful team

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user friendly, but has a very professional look.

Cons: There's not really anything we don't like

Overall: We have had different issues when uploading content etc, and they have always helped us out.