# Drag Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Drag the right Project Management solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173949/Drag/reviews --- Drag 4.4 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Drag Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Asmaa O Customs Extract AssistantImport and Export, 11 - 50 employeesUsed the software for: 1-2 years. “It helped me a lot with emails and organizing them, it is a program that is more than wonderful“ September 14, 2023 Stephanie A OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I even tried going to my account settings to cancel my subscription and, waddya know, you have to email them to cancel your subscription too!“ March 1, 2024 Stephanie A OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I liked the advertised features (if only they worked!)“ March 1, 2024 Stephanie A OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Great, let me just email them to beg them to cancel my subscription and have them ignore my emails again. How has this scam of a business not gotten into legal troubles yet?“ March 1, 2024 YM Yao Samuel M CEOInternet, 2 - 10 employeesUsed the software for: 1-2 years. “very useful for teamwork and facilitates the management of e-mails.“ December 29, 2022 Stephanie A OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't know how Dragapp got such high reviews, but if they used to be good then they've completely gone downhill. Before I was a paying subscriber, their founder Duda was very quick to answer my questions. But once I actually became a paying subscriber of their annual subscription, all of a sudden Duda became unresponsive.“ March 1, 2024 JN James N DirectorEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer support was excellent in trying to assist us.“ November 30, 2021 Dawid K CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “I am concerned whether my payment card details have been stolen by the company and I have been defrauded of $384.“ April 12, 2024 ## Showing most helpful reviews Showing 1-25 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alina V. Seo and marketing specialist Marketing and Advertising Used the software for: Less than 6 months ### "Best visual shared inbox I have ever used" February 25, 2025 5.0 Drag has been a huge help in keeping my inbox organized and making teamwork easier. The shared inbox and drag-and-drop boards are super convenient, and it just makes email management feel less chaotic. Pros I love how easy it is to organize emails with the drag-and-drop boards. The shared inbox is a game-changer for team collaboration Cons It would be great to have more customization options for board layouts and email sorting Review Source Asmaa O. Customs Extract Assistant Import and Export Used the software for: 1-2 years ### "An irreplaceable discovery that it is the best for me in emails" September 14, 2023 5.0 I have saved a lot of time with this software , Absolute Time Saver and More! Pros It helped me a lot with emails and organizing them, it is a program that is more than wonderful Cons Although it is very rare, I do not see any drawbacks on the draw Review Source VR Verified Reviewer Owner Retail Used the software for: Less than 6 months ### "Don't waste your time and money. Dragapp couldn't care less about its users" March 1, 2024 1.0 I don't know how Dragapp got such high reviews, but if they used to be good then they've completely gone downhill. Before I was a paying subscriber, their founder Duda was very quick to answer my questions. But once I actually became a paying subscriber of their annual subscription, all of a sudden Duda became unresponsive. They seem to lack a dedicated support team as well, as whenever I did get any kind of response, it was always from Duda and it's always with an aloof or begrudging attitude. Finally after two months of tinkering with their glitchy system and futile automations and nothing to show for it, I had enough of the non-sense and emailed Duda for a refund on my annual subscription--per usual, I got crickets. I even tried going to my account settings to cancel my subscription and, waddya know, you have to email them to cancel your subscription too! Great, let me just email them to beg them to cancel my subscription and have them ignore my emails again. How has this scam of a business not gotten into legal troubles yet? Pros I liked that it was fully integrated into the Gmail system. I could click on the Dragapp button and tweak the settings within Gmail. I liked the advertised features (if only they worked!) Cons None of the drip automations worked! Customer support was non existent. They don't return emails or respond to questions. If you're dissatisfied with the experience and email them to ask for a refund, they'll also ignore your email. There's no way to cancel your subscription in the account system -- you actually have to EMAIL them to request subscription cancellation! Astounding that in 2024, this is a thing on a venture-backed Saas platform. Switched from [Gmelius](https://www.capterra.com/p/172417/Gmelius/) Dragapp was cheaper and seemed to have more of a promising startup feature vibe. Review Source Fernando C. Games Director Entertainment Used the software for: Less than 6 months ### "Enhanced focus and peace of mind" August 3, 2018 5.0 I'm tackling most of the tasks than arrive to me through mail using Drag. Some of my mails become tasks in my external app, which I keep using (because not all of my tasks come from my mail, and I need a way to manage these ones), but Drag definitely helps me managing the tasks that come through my mail by (a) avoiding the overhead of translating many mails to tasks, and (b) allowing me to open my mail and knowing instantly what's going on at a glance. Pros The most noticeable improvement has been opening my mail and knowing instantly what's going on at a glance, which frees resources in my mind (peace of mind, what a treasure!) Besides that, I use the GTD method to organize my tasks. Every day I process my inbox following GTD's algorithm: 1. If something takes less than 2 minutes, I do it and archive the mail. 2. If I can delegate it, I do it and either archive the mail or put it in Doing, to follow it up. 3. If I want to do it, I move it to "Doing". This is an improvement over having just a list of tasks outside of my mail, because a lot of mails don't need to become tasks in an external app, and can be managed more easily with Drag, which reduces significantly the overhead of having to create tasks and follow up somewhere else, besides avoiding having to switch between between apps (from tasks to mail, etc), simplifying my workflow and increasing my productivity. Cons I haven't found any opportunity cost so far in using Drag. I miss some functionalities, though. Mainly, I miss a way to defer mails I don't want to pay attention to now until a later date. This functionality already exists in Google's Inbox Mail App and I need it because it's one of the steps of the GTD's algorithm I mentioned before. Review Source Sahr S. Founder Used the software for: Less than 6 months ### "Drag is a lifesaver for my inbox and gave me the ability to get things done more productively." April 18, 2018 5.0 This software has helped me streamline my email process and not forget about the emails that have not received a response (whether that's on my end or the other party). It's has allowed for less work to fall through the cracks and for less prospective, current, or future business to be lost. Pros Before Drag, my inbox was a mess. I would not have any proper method of keeping track of emails and it got to the point where things fell through the cracks which amounted to lost business. What I like most about Drag is that it resembles kanban boards that I'm familiar with in the software space and it gives me a good means to make sure that emails don't get forgotten about. I also like how it seamlessly integrates into your email using the Chrome extension and doesn't require any additional onboarding steps. Usually, the problem with bringing on new software is that it is too laborious to integrate it into your daily routine. That's not the case with Drag. With the toggle of a button, you can switch it on and off at your discretion, as well. Cons One of my email inboxes has over 11,000 emails. I found that integrating Drag with that particular email really slowed things down when it came to website speed. This is more mismanagement on my part and it's my goal to reduce the number of emails I have in that inbox so that I can actually use Drag. In addition, Drag doesn't currently allow you to customize the labels on the kanban board or add any additional steps. To my understanding, this is a feature that they hope to launch in the future, however. Review Source VR Verified Reviewer Director Events Services Used the software for: Less than 6 months ### "Didnt work and we lost hours of productivity" November 30, 2021 2.0 Negative. They refunded us but we wont get back the last four hours of lost work Pros Customer support was excellent in trying to assist us. Cons It simply didnt work, we lost hours watching videos they suggest, removing extenstions from Gmail that may cause conflicts and nothing suggested by their support department worked. Also its feels and behaves like a gmail folder, which feels like a bit of a waste of time and money Switched from [Sortd for Sales](https://www.capterra.com/p/167781/Sortd-for-Sales/) Sortd wasnt working as it promised and their support was super slow. Review Source Ganaël B. CEO Marketing and Advertising Used the software for: 6-12 months ### "Bad product and terrible customer service" February 20, 2024 1.0 A service of average quality compared to its competitors, a dysfunctional integration with Gmail on Mobile, and above all catastrophic commercial practices that border on the legal... Pros The promise is seductive, but there are a lot of usage bugs with Gmail, and administration isn't easy. Worst of all, the responsiveness is catastrophic, making it almost impossible to use on my mobile. Cons Few features really work at 100%, and responsiveness is very poor. But above all, the sales practices are very dubious, as we wished to cancel our annual subscription at the time of the transaction and here's their response: "We can confirm your account has been cancelled. Your last billing cycle was initiated on the 3rd of February 2024 and your cancellation request was done on the 5th of February 2024, so we cannot issue a refund in this case." It's really bad faith towards its customers and a way of taking money from them without offering any service, without any benevolence. When customer service is like this, it says a lot about the overall quality of a company, and I think it's better to work with more ethical people. Review Source Mazyar M. H. Candidate Used the software for: 6-12 months ### "The Solution for Inbox Confusion" July 27, 2018 5.0 Pros Drag is intuitive, easy to use, and most importantly, visual. All necessary features to turn my daily e-mail torrent into meaningful action. The first step in that process is to organize messages into a hierarchy before reviewing and assign each one. Drag does this right away by letting me sort my messages by importance, subject, whatever I want. The key is the clear visualization. Cons While a great product, Drag is still developing. At the moment, it doesn't appear to sort messages by criteria, so I am still doing that by hand. In addition, the column structure (which works great) can easily stretch past your screen real estate. This means a lot of sideways scrolling. I would like to be able to collapse columns or stack them in order to keep the action on a single screen. But I'll bet they play on making such changes in the future. Review Source Lake P. Managing Partner Used the software for: 6-12 months ### "Effectively reduces time spent between email & closing sales. " July 21, 2018 5.0 Streamlined processing incoming and follow up affairs. Effectively eliminated a secondary task manager. Pros Drag intuitively allows us to take a plethora of email from multiple accounts that have multiple timelines expectations deliverables sort delegate and follow up without leaving our email environment. We have eliminated the use of a secondary redundant task management tool thanks to Drag. Cons This may be a Drag item or a Gmail item we would like to see the ability to identify which user on a shared item has added a specfic tag. When we have multiple people touching the same drag task it would sometimes be beneficial to be able to see the specific tags that specific users have attached. As we have team universal tags and custom user tags as part of our ability to pull and sort account information. Review Source Angela B. Owner/Makeup Artist Used the software for: 6-12 months ### "Love this app" July 20, 2018 5.0 I have multiple email addresses coming into the same inbox because I don't want to have multiple accounts open at the same time. This product really helps me to keep it all together so I can be much more efficient with my time. Pros I love what it does period. I can get a great overview of my tasks and can name my columns what I need to name them. It takes the place of having to get out of Gmail to add these into different applications. Their customer support is AMAZING. I just love the direction they are heading in. Cons They have had some bugs here and there but for a new product I expect that. There is some functionality that I know they are working on adding so I am looking forward to this. Review Source CM Cody M. Controller E-Learning Used the software for: 1-2 years ### "More People Need to Know About Drag! " October 31, 2021 5.0 I can't really imagine using Gmail without Drag now, having used it for over a year. This is especially true for companies that utilize Shared Inboxes and Groups - the collaboration functionality is top-notch. We can basically incorporate project management practices & tools directly into Gmail, as opposed to having a separate tool in another platform. Pros The functionality for Shared Inboxes & Groups is excellent. The Kanban inbox style with notes, attachments, internal tagging, and automations to auto-sort email has boosted our team's productivity massively. Our company gets a massive volume of email in our shared inboxes each day, and prior to implementing Drag, emails were sometimes lost or responses were slow. Organization and lack of automation was to blame - Drag has fixed that. Cons Though it is very rare, every so often there will be a new back-end update to Gmail which sometimes would cause Drag to glitch out. The Drag team usually anticipates these rollouts and there is no issue, but twice in the past year or so we've encountered an issue. That said, they have always fixed it very quickly, same-day. Review Source VR Verified Reviewer Owner Law Practice Used the software for: Less than 6 months ### "Great if you want Trello inside Gmail and Email Automation" February 4, 2021 5.0 Drag has become an important part of my business to help me automate and collaborate with my team. Pros I like the email templates and email sequencing. It allows me to follow up with people automatically and I can use my time very efficiently. Cons I can be a bit buggy sometimes, but the support has been very good and communicative with me in resolving issues. Alternatives considered [Mixmax](https://www.capterra.com/p/159470/Mixmax/) Reason for choosing Drag Pricing, features, and support. Review Source Response from DragApp February 8, 2021 Thanks! We love supporting our customers and love the way they keep us motivated to improve our product and services day after day :D VR Verified Reviewer Marketing Manager & Project Manager (Amazon) Retail Used the software for: Less than 6 months ### "It's a great tool for taking control of your inbox!" March 29, 2018 5.0 Easily prioritization of "To-Do" list items. Think Trello, but for your inbox. Which is great because it will save you the extra step of having to boot up another software. Get organized, stay focused and get more done in your day! Pros What I enjoy the most about this software was the ability to covert my emails into a "To Do" list by priority. You'll be more motivated to complete your big tasks once you clutter is organized and you can focus on your main inbox objective for the day. Cons There is a lot of potential here. However, the extension (at least when I tried it back in Feb 2018) seems too simple. As a business owner, I was looking for something a little more robust. Overall, I feel its a very simple, clean, and a great tool to help you organize your inbox and "To-Do" list. Review Source VR Verified Reviewer Certified Behavior Consultant and writer Used the software for: Less than 6 months ### "Slow start-but it has grown immensely on me." July 22, 2018 5.0 Pros This started kind of slow. I tried the early version, and wondered "OK, what now? So it makes lists" But then with the pro version and time and poking about, I have found that it really does improve my workflow. Instead of a long line of email clamoring for my attention, now they line up efficiently i their little rooms, ready for when I am ready for them. Although I am not a big GTD user, the ability to sort emails into working, fluid categories has been a sneaking and welcome tool that has made my work much more efficient and less overwhelming. Cons Little slow to figure out how it fit my workflow. Which is not a criticism-more a process of my learning. Is there an iPad version yet? Review Source VR Verified Reviewer Owner Used the software for: 6-12 months ### "Quick customer support, easy to use, useful " August 2, 2018 5.0 Pros many things to be honest. too much to put in details. great for businesses with large email accounts, productivity 100% time consuming Cons Dont really have any to be honest. it's awesome overall, useful, productive, time consuming and easy to use Review Source VR Verified Reviewer CEO & Founder Used the software for: 6-12 months ### "Makes my mailbox-life easier." July 20, 2018 5.0 It's easier to have a better overview on mails and schedule daily tasks without stumbling over unimportant emails with my eyes. I can focus on mails that matter and which I have to work on today. I have full control on my boards and can drag them to boxes if I like. Pros Drag makes it easier to manage my inbox as I can sort and assign important and less important images for a day. Cons From time to time I'd like to expand long-time management for emails. But this could damage user friendliness. Review Source VR Verified Reviewer Senior Buyer Used the software for: Less than 6 months ### "This app adds functionality that is very useful in gmail." July 20, 2018 5.0 It helped streamline my workflow. Pros The app is very easy to use and easy to implement. It's core objective is to make things flow easily while keeping things informative and functional. Cons There are some features that should be added but the coming soon section of the products site shows they are going to very soon incorporate new functionality. In other words, the team are working towards evolving the product. Review Source VR Verified Reviewer Lead Development Sales Manager Computer Software Used the software for: Less than 6 months ### "Makes me day much easier!" March 29, 2018 5.0 Pros It allows me to turn my inbox into an organized filing cabinet. I love that I can drag and drop emails to my customized columns (I use Due Today, Tomorrow, This Week, Next Week, In 6 Months) and easily see where they are located. Cons It's still in the early stages so there are a few bugs that pop-up. However, the Drag team is very receptive to hearing about and quickly fix said bugs. Review Source DE David E. Director Education Management Used the software for: 1-2 years ### "Drag provide a great way to collaborate on gmail in an agile way. " July 20, 2018 5.0 Kanban is a visual that helps our team process and organize to reach inbox zero. Pros Kanban is a great visual for planning and knocking out email in an agile way. Drag is a must for me and my team. The staff at Drag are working hard to continuously add new features at a fast pace. Keep it up Drag! Cons Nothing! We absolutely love this product. I would love to see a mobile app if possible. This would provide the ability to crush email on the fly! Review Source Lyn C. President Used the software for: Less than 6 months ### "Finally, a system that fits my work style and increases my productivity." July 25, 2018 5.0 Pros Pros: I finally have a system that I can use that consistently gets better. The ease of use and the ability to make adjustments is extremely helpful. I have not seen any barriers to my productivity. Cons There was a bit of a learning curve for me. Fortunately, I was able to make adjustments to fit with my style. Review Source VR Verified Reviewer Postdoctoral Researcher Higher Education Used the software for: Less than 6 months ### "The easiest way to de-clutter your email" July 20, 2018 5.0 Pros The paradigm change of approaching emails as tasks in a kanban board . I like I can create my own workflow, adapted to my way of thinking. Sharing the email inbox with colleagues is also great Cons The fact that it only works in gmail is a bit of a turn down since not everyone likes or can use gmail. Review Source VR Verified Reviewer Vice President - Maintenance Department Used the software for: Less than 6 months ### "Great way to manager emails in simple drag and drop system. Like Trello in your inbox" July 20, 2018 5.0 Pros We use departmental or team emails, this app helps everything be kept in order and know exactly where are projects, leads etc stand. Love it. Cons Nothing I found so far, works as expected. Need support for shift advanced email app, or maybe I'm not setting it up right. Review Source BA Ben A. Project Manager Used the software for: ### "Still working on defining my workflow - currently using 3 columns, Evaluate-Respond-Send to Trello" March 29, 2018 4.0 Pros Kanban layout Drag and drop of cards Drag on/off switch Offers a way to streamline working through Inbox messages. Effective in saving time in sorting correspondence vs. to-do/action items Cons Need option to remove 'Add Column'. Column width adjustment. Autoassign to column based on label. More options for Archive - remove/add labels, maybe more insight on what is processed, add a rule editor for Archive action. Larger card view of msg or hover preview, I must open email fully to decide where to drag it. I see message reply in a card but opening that card opens the original message, not the reply displayed on the card (bug?). Review Source VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Excellent and user friendly" July 20, 2018 5.0 Pros Ease of use Drag and drop functionality Very good for organizing email Works extremely well with google business accounts Cons Mobile interface is not as good as the desktop interface Struggles to load when data bandwidth is low Review Source RN Ryan N. CTO Automotive Used the software for: Less than 6 months ### "Simple, Intuitive, and a game changer in managing email and tasks" July 20, 2018 5.0 Uncluttered inbox with a real solution, rather than just getting to Inbox-Zero you have a product that directly integrates into your gmail inbox, set tasks and assign team members email/task direct from one platform. Pros The integration direct into gmail is one of that missing pieces with a lot of the plugin apps out there. the Drag Pro team sharing solution gave us a simple to implement, almost built-in, solution staff could use and understand from day one. This is helping us organize our team task and followup responsibilities and service our customers more efficiently. Cons I use to use a app on my Mac that pull all my gmail accounts into one view, it doesn't work will drag but that's a small price to pay for the efficiencies Drag brings to the table. Would love to see a mobile solution designed around my Drag Inbox. 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