--- title: "Drag Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Drag Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/173949/Drag/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Drag Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Drag ## What is Drag? Most business workflows start and end as emails, but quickly spread across lots of tools. Stop switching between tools and manage your workflows from inside Gmail with Drag. Drag is a workflow management tool built for SMBs using Google Workspace. You can turn Gmail into your Team Workspace to support customers, manage tasks and close deals. Trusted by 30,000+ professionals across 30+ countries. Easy to install. Easy to set up. No training required. Free trial available. No credit card required. ## What is Drag used for? [Email Management](https://www.capterra.com/email-management-software/)[Project Management](https://www.capterra.com/project-management-software/)[Productivity](https://www.capterra.com/productivity-software/) Top alternative Featured Overall rating Based on 128 user reviews Reviews sentiment Positive 88% Neutral 5% Negative 6% Starting price $8 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Drag?[Manage this product listing](https://www.g2.com/products/drag/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Drag 4.4 (128) VS. [4.6 (2,251)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting Price $8 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (128) Ease Of Use 4.4 (68,715) Value For Money 4.3 (121) Value For Money 4.5 (49,147) Customer Service 4.6 (116) Customer Service 4.4 (45,019) ## Drag alternatives [4.6 (6,130)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,045)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (695)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Drag Overview ### What problems does Drag solve? Drag solves overloaded, unstructured Gmail inboxes by turning emails into visual Kanban tasks with priority columns, due dates, notes, and clear follow-up stages. Shared inboxes prevent customer requests, leads, and departmental work from being missed or duplicated. Support, sales, operations, and project teams benefit from assigning ownership and tracking email-based work in one place. Answer based on 88 reviews Overview ### Which roles and teams benefit most from Drag? Drag is most used by small-business owners, founders, and executive leaders who manage shared inboxes, sales conversations, and day-to-day priorities. Project, operations, and service managers organize requests into visual workflows, assign follow-ups, and track progress, while IT specialists support Gmail-based team processes and access management. Answer based on 128 reviews Overview ### What company size and specific industries is Drag built for? Drag is designed for small and midsize businesses that use Google Workspace. It does not target a specific industry, making it a fit for SMBs across sectors that rely on Google Workspace for email and collaboration. Features and Usability ### What are the key features of Drag? Drag includes core email management features such as shared inboxes, Gmail integration, and Kanban boards that organize emails into customizable columns. Its differentiating capabilities include drag-and-drop task management, email-to-task conversion, assignments, due dates, notes, attachments, and workflow automation for team follow-up and prioritization. Answer based on 51 reviews Pricing ### How much does it cost and what fees or limitations are included? Drag starts at $8 per user/month with Starter, followed by Plus at 14 and Pro at 20. A free trial is available, though reviewers report that it requires a credit card and describe refund disputes after renewal charges. Starter includes one workspace, 10 automation rules, and three months of reporting; Pro extends reporting to 12 months and adds API access. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Drag integrate with? Drag integrates with six third-party tools and platforms: Gmail, Google Calendar, Google Drive, Google Workspace, WhatsApp CRM, and Zapier. These integrations center on Google-based email, scheduling, and file management, while Zapier supports connections between Drag and additional business applications. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Drag offer? Drag provides in-person training, live online sessions, documentation, and videos. In-person and live online training support guided setup and instruction, documentation gives written reference material, and videos provide self-paced walkthroughs for learning features and reviewing steps as needed. Answer based on 7 reviews Getting Started and Support ### What customer support options does Drag offer, and how do users rate the experience? Drag offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe assistance as helpful, dedicated, and quick to respond, including video help for setup. However, some report unanswered emails, poor responsiveness after subscribing, and difficult cancellation or refund requests. Answer based on 11 reviews Email inbox ### How well does Drag organize a shared email inbox? Drag organizes Gmail inboxes into visual Kanban-style boards, helping teams sort, assign, and follow up on email. Small business teams value shared inboxes, categories, notes, and automation for preventing missed messages. Some users report slower loading with very large inboxes, setup issues, and limited reminder or deferral options. Answer based on 51 reviews ## Features AI summary Based on 29,194 Workflow Management reviews Capterra data shows that buyers of project management software rank the following features as their top priorities: - **Deadline Management** (**59%** of reviewers rated this feature as critical) - **Project Time Tracking** (**62%**) - **Project Time Tracking** (**62%**) Drag supports **Deadline Management**. However, it does not include **Project Time Tracking**. Instead, it offers **Assignment Management** (**59%**), which helps teams organize ownership of tasks and keep work moving across projects. While the system is missing **Project Time Tracking**, its support for clear deadlines and task assignment can still help businesses stay accountable and complete work on schedule. Email Monitoring 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Inbox Management 3.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Task Management 2.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Collaboration Tools 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Spam Blocker 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Filters used to determine different types of malware threats Support Ticket Management 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Drag 79 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Autoresponders: Create and automatically send premade copy in response to customer messages - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Inbox Management: Organize, prioritize, and manage incoming communications - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Notes Management: Allow users to create, edit, and sort multiple notes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Prioritization: Arrange tasks based on the level of priority or urgency - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - SaaS Operations Management: Manage and optimize an organization’s use of SaaS applications. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Signature Management: Add and maintain centralized email signature(s) across an organization - Spam Blocker: Filters used to determine different types of malware threats - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (128) 4.2 Based on 128 reviews ## Pricing Value for money 4.3 (121) Free Trial [View pricing plan details](https://www.capterra.com/p/173949/Drag/pricing/) Starter $8.00 Per User,Per Month It includes: - Unlimited shared inboxes - Email assignment - Internal team chat and @mentions - Shared email drafts - Shared Tags - Email Templates - Email notes and subtasks - 10 automation rules - 3-month reporting window Plus $14.00 Per User,Per Month It includes: - Email sequences - Unlimited automation rules - Automatic responder - Reports download - 6-month reporting window - Default user roles - File Upload - Merge Cards Pro $20.00 Per User,Per Month It includes: - Custom user roles - Custom fields - SLA rules - Business hours - Custom notifications - Round-robin assignment - 12-month reporting window - API Value for money 4.3 (121) 4.3 Based on 121 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Whatsapp CRM](https://www.capterra.com/p/10011447/Whatsapp-CRM/)[ Google Drive](https://www.capterra.com/p/161425/Drive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (116) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (116) 4.6 Based on 116 reviews ## User reviews Overall rating 4.4 Based on 128 reviews Filter by rating Counts reflect reviews available in this feed. 5(75) 4(38) 3(7) 2(2) 1(6) Mentioned topic Recent reviews first, then most helpful Alina V. Seo and marketing specialist Used the software for: Less than 1 year ### "Best visual shared inbox I have ever used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2025 Drag has been a huge help in keeping my inbox organized and making teamwork easier. The shared inbox and drag-and-drop boards are super convenient, and it just makes email management feel less chaotic. Pros I love how easy it is to organize emails with the drag-and-drop boards. The shared inbox is a game-changer for team collaboration Cons It would be great to have more customization options for board layouts and email sorting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Customs Extract Assistant Used the software for: 1-3 years ### "An irreplaceable discovery that it is the best for me in emails" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2023 I have saved a lot of time with this software , Absolute Time Saver and More! Pros It helped me a lot with emails and organizing them, it is a program that is more than wonderful Cons Although it is very rare, I do not see any drawbacks on the draw Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Don't waste your time and money. Dragapp couldn't care less about its users" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 4, 2024 I don't know how Dragapp got such high reviews, but if they used to be good then they've completely gone downhill. Before I was a paying subscriber, their founder Duda was very quick to answer my questions. But once I actually became a paying subscriber of their annual subscription, all of a sudden Duda became unresponsive. They seem to lack a dedicated support team as well, as whenever I did get any kind of response, it was always from Duda and it's always with an aloof or begrudging attitude. Finally after two months of tinkering with their glitchy system and futile automations and nothing to show for it, I had enough of the non-sense and emailed Duda for a refund on my annual subscription--per usual, I got crickets. I even tried going to my account settings to cancel my subscription and, waddya know, you have to email them to cancel your subscription too! Great, let me just email them to beg them to cancel my subscription and have them ignore my emails again. How has this scam of a business not gotten into legal troubles yet? Pros I liked that it was fully integrated into the Gmail system. I could click on the Dragapp button and tweak the settings within Gmail. I liked the advertised features (if only they worked!) Cons None of the drip automations worked! Customer support was non existent. They don't return emails or respond to questions. If you're dissatisfied with the experience and email them to ask for a refund, they'll also ignore your email. There's no way to cancel your subscription in the account system -- you actually have to EMAIL them to request subscription cancellation! Astounding that in 2024, this is a thing on a venture-backed Saas platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Games Director Used the software for: Less than 1 year ### "Enhanced focus and peace of mind" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2018 I'm tackling most of the tasks than arrive to me through mail using Drag. Some of my mails become tasks in my external app, which I keep using (because not all of my tasks come from my mail, and I need a way to manage these ones), but Drag definitely helps me managing the tasks that come through my mail by (a) avoiding the overhead of translating many mails to tasks, and (b) allowing me to open my mail and knowing instantly what's going on at a glance. Pros The most noticeable improvement has been opening my mail and knowing instantly what's going on at a glance, which frees resources in my mind (peace of mind, what a treasure!) Besides that, I use the GTD method to organize my tasks. Every day I process my inbox following GTD's algorithm: 1. If something takes less than 2 minutes, I do it and archive the mail. 2. If I can delegate it, I do it and either archive the mail or put it in Doing, to follow it up. 3. If I want to do it, I move it to "Doing". This is an improvement over having just a list of tasks outside of my mail, because a lot of mails don't need to become tasks in an external app, and can be managed more easily with Drag, which reduces significantly the overhead of having to create tasks and follow up somewhere else, besides avoiding having to switch between between apps (from tasks to mail, etc), simplifying my workflow and increasing my productivity. Cons I haven't found any opportunity cost so far in using Drag. I miss some functionalities, though. Mainly, I miss a way to defer mails I don't want to pay attention to now until a later date. This functionality already exists in Google's Inbox Mail App and I need it because it's one of the steps of the GTD's algorithm I mentioned before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sahr S. Founder Used the software for: Less than 1 year ### "Drag is a lifesaver for my inbox and gave me the ability to get things done more productively." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2018 This software has helped me streamline my email process and not forget about the emails that have not received a response (whether that's on my end or the other party). It's has allowed for less work to fall through the cracks and for less prospective, current, or future business to be lost. Pros Before Drag, my inbox was a mess. I would not have any proper method of keeping track of emails and it got to the point where things fell through the cracks which amounted to lost business. What I like most about Drag is that it resembles kanban boards that I'm familiar with in the software space and it gives me a good means to make sure that emails don't get forgotten about. I also like how it seamlessly integrates into your email using the Chrome extension and doesn't require any additional onboarding steps. Usually, the problem with bringing on new software is that it is too laborious to integrate it into your daily routine. That's not the case with Drag. With the toggle of a button, you can switch it on and off at your discretion, as well. Cons One of my email inboxes has over 11,000 emails. I found that integrating Drag with that particular email really slowed things down when it came to website speed. This is more mismanagement on my part and it's my goal to reduce the number of emails I have in that inbox so that I can actually use Drag. In addition, Drag doesn't currently allow you to customize the labels on the kanban board or add any additional steps. To my understanding, this is a feature that they hope to launch in the future, however. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Director Used the software for: Less than 1 year ### "Didnt work and we lost hours of productivity" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 December 1, 2021 Negative. They refunded us but we wont get back the last four hours of lost work Pros Customer support was excellent in trying to assist us. Cons It simply didnt work, we lost hours watching videos they suggest, removing extenstions from Gmail that may cause conflicts and nothing suggested by their support department worked. Also its feels and behaves like a gmail folder, which feels like a bit of a waste of time and money Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Bad product and terrible customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 25, 2024 A service of average quality compared to its competitors, a dysfunctional integration with Gmail on Mobile, and above all catastrophic commercial practices that border on the legal... Pros The promise is seductive, but there are a lot of usage bugs with Gmail, and administration isn't easy. Worst of all, the responsiveness is catastrophic, making it almost impossible to use on my mobile. Cons Few features really work at 100%, and responsiveness is very poor. But above all, the sales practices are very dubious, as we wished to cancel our annual subscription at the time of the transaction and here's their response: "We can confirm your account has been cancelled. Your last billing cycle was initiated on the 3rd of February 2024 and your cancellation request was done on the 5th of February 2024, so we cannot issue a refund in this case." It's really bad faith towards its customers and a way of taking money from them without offering any service, without any benevolence. When customer service is like this, it says a lot about the overall quality of a company, and I think it's better to work with more ethical people. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mazyar M. H. Candidate Used the software for: Less than 1 year ### "The Solution for Inbox Confusion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2018 Pros Drag is intuitive, easy to use, and most importantly, visual. All necessary features to turn my daily e-mail torrent into meaningful action. The first step in that process is to organize messages into a hierarchy before reviewing and assign each one. Drag does this right away by letting me sort my messages by importance, subject, whatever I want. The key is the clear visualization. Cons While a great product, Drag is still developing. At the moment, it doesn't appear to sort messages by criteria, so I am still doing that by hand. In addition, the column structure (which works great) can easily stretch past your screen real estate. This means a lot of sideways scrolling. I would like to be able to collapse columns or stack them in order to keep the action on a single screen. But I'll bet they play on making such changes in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lake P. Managing Partner Used the software for: Less than 1 year ### "Effectively reduces time spent between email & closing sales. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 23, 2018 Streamlined processing incoming and follow up affairs. Effectively eliminated a secondary task manager. Pros Drag intuitively allows us to take a plethora of email from multiple accounts that have multiple timelines expectations deliverables sort delegate and follow up without leaving our email environment. We have eliminated the use of a secondary redundant task management tool thanks to Drag. Cons This may be a Drag item or a Gmail item we would like to see the ability to identify which user on a shared item has added a specfic tag. When we have multiple people touching the same drag task it would sometimes be beneficial to be able to see the specific tags that specific users have attached. As we have team universal tags and custom user tags as part of our ability to pull and sort account information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Angela B. Owner/Makeup Artist Used the software for: Less than 1 year ### "Love this app" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2018 I have multiple email addresses coming into the same inbox because I don't want to have multiple accounts open at the same time. This product really helps me to keep it all together so I can be much more efficient with my time. Pros I love what it does period. I can get a great overview of my tasks and can name my columns what I need to name them. It takes the place of having to get out of Gmail to add these into different applications. Their customer support is AMAZING. I just love the direction they are heading in. Cons They have had some bugs here and there but for a new product I expect that. There is some functionality that I know they are working on adding so I am looking forward to this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173949/Drag/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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