# Drag Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Drag Software - reviews, pricing plans, popular comparisons to other Project Management products and more. Source: https://www.capterra.com/p/173949/Drag --- # Drag Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Drag ## What is Drag? Most business workflows start and end as emails, but quickly spread across lots of tools. Stop switching between tools and manage your workflows from inside Gmail with Drag. Drag is a workflow management tool built for SMBs using Google Workspace. You can turn Gmail into your Team Workspace to support customers, manage tasks and close deals. Trusted by 30,000+ professionals across 30+ countries. Easy to install. Easy to set up. No training required. Free trial available. No credit card required. ## What is Drag used for? [Email Management](https://www.capterra.com/email-management-software/)[Project Management](https://www.capterra.com/project-management-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Overall rating Based on 128 user reviews Reviews sentiment Positive 88% Neutral 5% Negative 6% Starting price $8 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Drag?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.dragapp.com&name=Drag) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Drag 4.4 (128) VS. [4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting Price $8 Per User, Per Month Starting Price $10.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (128) Ease Of Use 4.4 (13,252) Value For Money 4.3 (121) Value For Money 4.4 (10,022) Customer Service 4.6 (116) Customer Service 4.3 (9,816) ## Drag alternatives [4.6 (2,222)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Highest Rated [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month [4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month [4.4 (15,309)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Monitoring 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Inbox Management 3.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Task Management 2.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Collaboration Tools 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Spam Blocker 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Filters used to determine different types of malware threats Support Ticket Management 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Drag 79 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills Create and automatically send premade copy in response to customer messages Create, manage, and send invoices or bills to customers Group collaboration to solve ideas in a productive and concentrated manner. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Ability to restore deleted, hidden, or lost data from an email server/system Specify or track the date/time a project, task, etc., is due for completion Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Track delivered, received, and opened emails Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Organize, prioritize, and manage incoming communications Identify and respond to unexpected problems or failures (ie. "negative events") Visualization tool to organize and optimize tasks and track their status at every stage of workflow Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Allow users to create, edit, and sort multiple notes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Tools to facilitate the production of information and promote efficiency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Monitor wait time and abandonment for incoming requests that have not been routed Preview and make real-time changes in the web content Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Manage and optimize an organization’s use of SaaS applications. Search and filter data across systems to locate required information by entering keywords or certain criteria An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Filters used to determine different types of malware threats Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Allow multiple team members to edit and work on the same document Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (128) 4.2 Based on 128 reviews ## Pricing Value for money 4.3 (121) Free Trial [View pricing plan details](https://www.capterra.com/p/173949/Drag/pricing/) Starter $8.00 Per User,Per Month It includes: - Unlimited shared inboxes - Email assignment - Internal team chat and @mentions - Shared email drafts - Shared Tags - Email Templates - Email notes and subtasks - 10 automation rules - 3-month reporting window Plus $14.00 Per User,Per Month It includes: - Email sequences - Merge Cards - File Upload - Unlimited automation rules - Automatic responder - Reports download - 6-month reporting window - Default user roles Pro $20.00 Per User,Per Month It includes: - Custom user roles - Custom fields - SLA rules - Business hours - Custom notifications - Round-robin assignment - 12-month reporting window - API Value for money 4.3 (121) 4.3 Based on 121 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Whatsapp CRM](https://www.capterra.com/p/10011447/Whatsapp-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (116) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (116) 4.6 Based on 116 reviews ## User reviews Overall rating 4.4 Based on 128 reviews Filter by rating 5(75) 4(38) 3(7) 2(2) 1(6) Mentioned topic Sorted by most recent Alina V. Seo and marketing specialist Marketing and Advertising ### "Best visual shared inbox I have ever used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2025 Drag has been a huge help in keeping my inbox organized and making teamwork easier. The shared inbox and drag-and-drop boards are super convenient, and it just makes email management feel less chaotic. Pros I love how easy it is to organize emails with the drag-and-drop boards. The shared inbox is a game-changer for team collaboration Cons It would be great to have more customization options for board layouts and email sorting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CEO Marketing and Advertising ### "GET SCAMMED" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 12, 2024 Pros They are helpful before they sell you access. Cons I was scammed by DRAGAPP.COM LIMITED (\[sensitive content hidden\]) A year ago, I purchased test access to their tool. It cost me $160.80. During the purchase, there is no checkbox to confirm the regulations or consent to data processing. Despite this, after a year of having the card connected, the company billed me $384. Additionally, the tool does not have the ability to unlink card data, you had to write to them in the form to do so. I am concerned whether my payment card details have been stolen by the company and I have been defrauded of $384. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Retail ### "Don't waste your time and money. Dragapp couldn't care less about its users" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 1, 2024 I don't know how Dragapp got such high reviews, but if they used to be good then they've completely gone downhill. Before I was a paying subscriber, their founder Duda was very quick to answer my questions. But once I actually became a paying subscriber of their annual subscription, all of a sudden Duda became unresponsive. They seem to lack a dedicated support team as well, as whenever I did get any kind of response, it was always from Duda and it's always with an aloof or begrudging attitude. Finally after two months of tinkering with their glitchy system and futile automations and nothing to show for it, I had enough of the non-sense and emailed Duda for a refund on my annual subscription--per usual, I got crickets. I even tried going to my account settings to cancel my subscription and, waddya know, you have to email them to cancel your subscription too! Great, let me just email them to beg them to cancel my subscription and have them ignore my emails again. How has this scam of a business not gotten into legal troubles yet? Pros I liked that it was fully integrated into the Gmail system. I could click on the Dragapp button and tweak the settings within Gmail. I liked the advertised features (if only they worked!) Cons None of the drip automations worked! Customer support was non existent. They don't return emails or respond to questions. If you're dissatisfied with the experience and email them to ask for a refund, they'll also ignore your email. There's no way to cancel your subscription in the account system -- you actually have to EMAIL them to request subscription cancellation! Astounding that in 2024, this is a thing on a venture-backed Saas platform. Switched from [Gmelius](https://www.capterra.com/p/172417/Gmelius/) Dragapp was cheaper and seemed to have more of a promising startup feature vibe. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ganael B. CEO Marketing and Advertising ### "Bad product and terrible customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2024 A service of average quality compared to its competitors, a dysfunctional integration with Gmail on Mobile, and above all catastrophic commercial practices that border on the legal... Pros The promise is seductive, but there are a lot of usage bugs with Gmail, and administration isn't easy. Worst of all, the responsiveness is catastrophic, making it almost impossible to use on my mobile. Cons Few features really work at 100%, and responsiveness is very poor. But above all, the sales practices are very dubious, as we wished to cancel our annual subscription at the time of the transaction and here's their response: "We can confirm your account has been cancelled. Your last billing cycle was initiated on the 3rd of February 2024 and your cancellation request was done on the 5th of February 2024, so we cannot issue a refund in this case." It's really bad faith towards its customers and a way of taking money from them without offering any service, without any benevolence. When customer service is like this, it says a lot about the overall quality of a company, and I think it's better to work with more ethical people. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Asmaa O. Customs Extract Assistant Import and Export ### "An irreplaceable discovery that it is the best for me in emails" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2023 I have saved a lot of time with this software , Absolute Time Saver and More! Pros It helped me a lot with emails and organizing them, it is a program that is more than wonderful Cons Although it is very rare, I do not see any drawbacks on the draw Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CEO Internet ### "drag is very useful for task management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 29, 2022 very good experience with drag I will recommend to users Pros very useful for teamwork and facilitates the management of e-mails. its interface is very practical for the follow-up of our tasks Cons there have been no complications since I started using drag Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director Events Services ### "Didnt work and we lost hours of productivity" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 November 30, 2021 Negative. They refunded us but we wont get back the last four hours of lost work Pros Customer support was excellent in trying to assist us. Cons It simply didnt work, we lost hours watching videos they suggest, removing extenstions from Gmail that may cause conflicts and nothing suggested by their support department worked. Also its feels and behaves like a gmail folder, which feels like a bit of a waste of time and money Switched from [Sortd for Sales](https://www.capterra.com/p/167781/Sortd-for-Sales/) Sortd wasnt working as it promised and their support was super slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Cody M. Controller E-Learning ### "More People Need to Know About Drag! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 31, 2021 I can't really imagine using Gmail without Drag now, having used it for over a year. This is especially true for companies that utilize Shared Inboxes and Groups - the collaboration functionality is top-notch. We can basically incorporate project management practices & tools directly into Gmail, as opposed to having a separate tool in another platform. Pros The functionality for Shared Inboxes & Groups is excellent. The Kanban inbox style with notes, attachments, internal tagging, and automations to auto-sort email has boosted our team's productivity massively. Our company gets a massive volume of email in our shared inboxes each day, and prior to implementing Drag, emails were sometimes lost or responses were slow. Organization and lack of automation was to blame - Drag has fixed that. Cons Though it is very rare, every so often there will be a new back-end update to Gmail which sometimes would cause Drag to glitch out. The Drag team usually anticipates these rollouts and there is no issue, but twice in the past year or so we've encountered an issue. That said, they have always fixed it very quickly, same-day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Carlo S. Owner Marketing and Advertising ### "Never again!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 28, 2021 Pros The Idea and partly the execution inside Gmail. Cons Makes Gmail slow and has (for us) a lack of features. But that's normal. What's not normal that I need to fill out a GOOGLE FORM to cancel the account. A GOOGLE FORM. Thereafter, - they still charge my CC - that's the crazy part. Even after telling them - nothing happens. IMO: that's scam / fraud. Now I need to check how to cancel this sh\*t and get my money back. Sad - It made a good first impression! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sam W. Owner Staffing and Recruiting ### "Went for something else" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 16, 2021 It was ok. The support team was actually quite slow to respond and I'd already removed the extension and gone with something else before they came back to me. Perhaps if they were quicker to troubleshoot I would have stayed with the tool. Pros Great user interface and fairly intuitive tool. Looks really clean and well built. Quick load times. Cons I like to filter and archive emails A LOT. Annoyingly if you archive an email it disappears from the Kanban if you haven't asked support to switch this feature off. This was not clear and frustrated me, hence the switch to something helse. Switched from [Gmelius](https://www.capterra.com/p/172417/Gmelius/) Alternatives considered [Streak](https://www.capterra.com/p/124465/Streak/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2021 Hey Sam, I'm really sorry our team was offline when you left a question in our live chat. Still, we must point out that out 4 hour response time (for a question that was left outside of our working hours) is still below average for companies in our space! It's a shame that you've changed your mind in such a small period of time. Don't hesitate to contact us if you need further help. Best, Drag Success Team [View all Reviews](https://www.capterra.com/p/173949/Drag/reviews/) Popular comparisons [Gmail vs Drag](https://www.capterra.com/compare/173949-202338/Drag-vs-Gmail)[Google Workspace vs Drag](https://www.capterra.com/compare/173949-247901/Drag-vs-Google-Workspace)[Microsoft Outlook vs Drag](https://www.capterra.com/compare/173949-227138/Drag-vs-Microsoft-Outlook) [Microsoft 365 vs Drag](https://www.capterra.com/compare/173949-227157/Drag-vs-Microsoft-365)[Asana vs Drag](https://www.capterra.com/compare/173949-184581/Drag-vs-Asana-PM)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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