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Searchspring delivers the ultimate shopping experience. As the #1 search, merchandising, and personalization platform built exclusively for ecommerce, Searchspring enables brands to get the right product, to the right person, at the right time. With Searchspring, customers such as Chubbies, Pura Vida, Moen, Fabletics, Peet’s Coffee, SKIMS, West Elm, Specialized, Wildfang, and Ripcurl are increasing cart size, conversion, and repeat customers.
Provider
Searchspring
Located In
United States
Foundation
2007
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Live Online, Documentation
Support
Chat, Phone Support, Knowledge Base, Email/Help Desk
Ecommerce teams and merchandisers.
Content Source: Searchspring
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Searchspring Reviews
Pros
Works wonderfully for what we need. Hoping they do not price out their customers by trying to innovate beyond their scope.
Their support team is excellent and their [SENSITIVE CONTENT] is always in touch with us and she is a great support to us and our strategy. Thank you, [SENSITIVE CONTENT.
Also implementation was great due to an AMAZING developer that really knocked it out of the park and took feedback very well.
Since our launch on the SearchSpring platform, our success manager has been stellar, managing our account with great care and always with our business goals in mind.
Cons
The only negative point that limits me in my daily work is not being able to copy/paste the merchandising I do for already existing collections (it is only possible for new campaigns).
Before Search Spring, our on site search and site merchandising was a hot mess. BigCommerce really has not addressed their native tools in either field.
No review of SearchSpring would be complete without mentioning their support team.
Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so.
Most Recent Video User Review for Searchspring
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Relevancy Platform Review 2020
Michael J. M.
"Best Search Platform For The Money"
Overall: This software makes it easy for bigger stores to make money. End of story.
Pros: After Search Spring is set up it is incredibly easy to use and gives you a ton of relevant and useful statistics for any ecommerce store. We realized that our customers using search ending up spending much more and had a very high conversion rate versus the people that did not use the search. So we made our search bar more available to use on desktop and mobile and it worked great! So many insights like this to see inside Search Spring.
Cons: Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so. It includes all of the integration and set up from their team and it really isn't a big deal in the grand scheme of things but it was a little frustrating to learn we had to pay while they were still integrating.
"A Game Changer For Us! One Of The Best Decisions We Made!"
Overall: From day one, we were very impressed with SearchSpring. Our original salesperson was incredibly patient and worked tirelessly to ensure that the SearchSpring solution could handle all of our requirements prior to signing our contract. From there, the implementation team took over and the excellence continued. I can not speak highly enough of their efforts, attitude and expertise. They delivered a flawless solution to our website on-time and on budget. Since our launch on the SearchSpring platform, our success manager has been stellar, managing our account with great care and always with our business goals in mind. No review of SearchSpring would be complete without mentioning their support team. We've received incredible support from the beginning. We've been with SearchSpring for over 5 years now and support is even better today than it was when we first signed up. Support has always been friendly, attentive to our requests and eager to deliver speedy solutions.
Pros: SearchSpring is incredibly adept at delivering the most relevant search results instantly. It's AI component has been a significant win for us, helping deliver higher AOV since it's deployment. The accuracy of it's product recommenadations within product detail pages and within the shopping cart are remarkable at predicting what a given user would be most interested. As a result, time on site has increased as has the number of pages each user browses. SearchSpring's merchandising module has been an incredible tool for us, allowing us to create stunning merchandising campaigns with all of the bells and whistles that are available within SearchSpring. Since deploying SearchSpring, our promotions have consistently generated 25%-50% higher revenue than before implementing their solution.
Cons: This is a hard question to answer. Every time we've wished something could be done within the software, the engineers at SearchSpring have been eager to work with us to deliver the desired capabilities. I can't think of anything we've asked for that SearchSpring hasn't been able to deliver.
Vendor Response
"Very Functional"
Overall: Works wonderfully for what we need. Hoping they do not price out their customers by trying to innovate beyond their scope
Pros: Very easy to use, great data reporting, good support team
Cons: Very expensive and continued price increases.
"Great platform, subpar service. "
Overall: They sell a big idea but, in reality, deliver something in between; their lack of care for customers is their biggest weak point. They lock you into year-long contracts, and so you are stuck with next to no customer service, without a lot of options to get support other than to hire a third party.
Pros: Searchspring offers a robust platform for search and merchandising. It has all the features you'd want from a software side. It is pricey, but it does work well.
Cons: This is where it falls about; they don't prioritise customer support and have a 3+ week turnaround on helpdesk tickets unless you mark them as urgent. So you have to decide to overreact to every issue or be okay with waiting a month or more to have something resolved. For us, this is the reason we wouldn't come back to them.
Vendor Response
"SearchSpring is SO Savvy!"
Overall: We have had a very pleasant experience with SearchSpring. Even the not so seasoned/techy members of our team have been able to log in and use various portions of our account portal. It is very easy to use and really gives a glimpse into your business, how your customers shop and ways you can improve your website for overall growth.
Pros: I love the personal touch that is received through having an onboarding + support specialist. A very knowledgable team member is with you from the very beginning for training, implementation, best practice reccommendations and to support you.
Cons: The implementation was a bit "clunky", also there have been several times we needed their teams help to allow major changes on our site. Support has been great through the process, but some of the functionality SS offers in these cases has room for improvement.
Vendor Response
