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Tudodesk is the first easy to use web-based software that is built for workshops, manufactures, repair centers and restoration centers. It's a complete system to manage leads, sales, billing, online payment, order and job management, shipping, customer testimonials and marketing in one single system. Grow your business and save time.
Provider
Tudodesk
Located In
Brazil
Foundation
2017
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation
Support
24/7 (Live rep), Chat
Tudodesk is for workshops, manufacturers, service centers, repair, and restoration shops. For teams and one man armies.
Content Source: Tudodesk
Green rating bars show the winning product based on the average rating and number of reviews.
Tudodesk Reviews
Pros
Tudodesk has given us a solid foundation to streamline our leads, quotes, sales and jobs. It's increased our customer experience and efficiency within the company and helped win more work.
Tudodesk's quote documents are smart and professional, the triggered followup emails allow us to monitor why, if quotes haven't been accepted what we need to do as a company to adapt to win the work.
The ability to change the workflows and content is simple, The internal communication system with your customers is excellent. And the initial integration and ongoing support has been superb.
It's reduced so much time in processing our orders and updating our customers as the automations cover all sorts of follow ups and marketing mails to help win business.
Cons
When I review an invoice, it appears as if the customer reviewed it. It confused me for a while.
I think also that customer auto emails get picked up as spam.
As the manager of a world wide department, I require structure and fool proof program.
The only downside is that I didn't need to employ an admin person any longer which of course makes good business sense but a shame for staff.
"Powerful & Efficient"
Overall: Tudodesk has given us a solid foundation to streamline our leads, quotes, sales and jobs. It's increased our customer experience and efficiency within the company and helped win more work.
Pros: The system's automation and custom macros have become the most useful tool for our business. From the moment a lead comes in, quote, sale, dispatch. Tudodesk has reduced human errors and maintained a high level of customer service. We receive a lot of comments from our customers in regards to how professional we write quotes, follow-ups and job updates; this is all thanks to the automation built into Tudodesk. For me, the most significant selling point is the team that runs Tudodesk. We haven't been the easiest customer to deal with; this is down to our particular requirements and attention to detail within our business. The team did an outstanding job at tailoring Tudodesk into our business model to make it fit. We are a fast paced company and always thinking about continuous improvement. Rep at Tudodesk has been very patient and always listens to our next 'big idea' to make it happen. It's hard to find flexible companies like Tudodesk.
Cons: I can't think of any, only that at first, Tudodesk didn't meet our requirements, but as mentioned above, after a few weeks of work and testing, the developers at Tudodesk met our needs. So not a con to be honest.
"Couldn't do business without it!"
Overall: I've also found that my customers love the automations, my business is now 24 hours a day and dealing globally this means we are always open for business.
Pros: Using this app has changed the way we work. It's reduced so much time in processing our orders and updating our customers as the automations cover all sorts of follow ups and marketing mails to help win business. As a business owner my time is valuable and this product has given me more. It's also made me more aware of our margins and how many cancellations we were getting and allowed me to explore this with my team and make some changes to better aid our service.
Cons: The only downside is that I didn't need to employ an admin person any longer which of course makes good business sense but a shame for staff. The app has covered so many jobs we used to do manually, and as it does it's job the first time every time, it's super efficient.
"Tudo desk gets the job done "
Overall: Overall solid product, but we had concerns about the quality and timeliness of support
Pros: It is very simple to use, the interfaces are straightforward and intuitive for managing work flow
Cons: When we ran into issues it was tough to get help from the developers. It took a long time to solve problems with calculations with our tax rate that took our own employees extra time to manually fix. Seem to have service outages in various forms pretty often, some serious, some not noticeable.
"Sophisticated CRM system without the extras you do not need. It's not rocket science ! "
Overall: I cannot highly recommend this system enough, Having tried a number of other systems this cuts the rubbish and and gets on with the job it's designed to carry out, saving you time and effort and hours looking at parts of a programme that are never needed.
Pros: The simplicity and flow of the CRM software enables any member of staff to quickly understand the system. The ability to change the workflows and content is simple, The internal communication system with your customers is excellent. and the initial integration and ongoing support has been superb.
Cons: I never heard about this system until i was well and truly into another CRM. The initial training is complex , but much needed, and a few additional features could do with being added
"Customer Orientation outstanding "
Overall: Overall we’re very happy. When we’re busy it helps a lot organising and keeping track of the work queue.
Pros: the Way Tudodesk folks got us onboarded, setup, trained and running in just a day
Cons: when I review an invoice, it appears as if the customer reviewed it. It confused me for a while. I think also that customer auto emails get picked up as spam.
