--- title: "Customerly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Customerly Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/173977/Customerly/" page_type: "product" language: "en" --- # Customerly Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Customerly ## What is Customerly? Customerly is a cloud-based customer service platform that combines live chat, an autonomous AI support agent, email marketing, NPS and CSAT surveys, a multilingual help center, and a CRM into a single per-seat subscription. Support teams use it to handle incoming customer conversations across chat and email, automate repetitive requests, and run behavior-based marketing campaigns, all without switching between separate tools. Core features include an AI agent that resolves conversations using knowledge base articles and customer data, multi-step task automation for actions like refund processing and demo scheduling, AI-assisted reply suggestions, conversation summaries, automated routing, smart customer segmentation, video calls, team performance reporting, and mobile SDKs for in-app support. Customerly is best suited for SaaS companies and digital product businesses with support teams of 5 to 200 agents looking for predictable pricing with AI included on every paid plan. ## What is Customerly used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customerly?[Manage this product listing](https://www.g2.com/products/customerly/claim_requests/new?auto=true) ## Customerly Overview Updated September 2026 AI summary Customerly enables businesses of all sizes to manage customer support, engagement, and communication through live chat, email marketing automation, and knowledge base tools. Its user-friendly interface, customizable setup, and real-time messaging support efficient ticket handling and multi-channel outreach. Deployed via cloud and mobile platforms, Customerly also offers performance metrics and interaction tracking as optional features. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customerly 4.5 (70) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (70) Ease Of Use 4.6 (10,499) Value For Money 4.4 (65) Value For Money 4.4 (6,536) Customer Service 4.3 (66) Customer Service 4.3 (5,845) ## Customerly alternatives [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (226)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/173977/Customerly/alternatives/) ## FAQs about Customerly Overview ### What problems does Customerly solve? Customerly solves slow, fragmented customer support by combining live chat, ticket history, email automation, and in-app messaging in one place. Support teams, ecommerce businesses, startups, and customer success managers use it to quickly identify past interactions, answer website visitors in real time, recover missed leads, and reduce unnecessary repetitive questions. Answer based on 41 reviews Overview ### Which roles and teams benefit most from Customerly? Customerly is most used by founders, CEOs, and other executives who need a unified way to manage customer communication, support, and conversion. Product, project, and development teams use it to streamline live chat and feedback workflows, while growth and marketing leaders rely on automation and messaging to improve engagement and retention. Answer based on 70 reviews Overview ### What company size and industries is Customerly built for? Customerly is built mainly for small SaaS businesses, with 96% of reviewers from small companies and Computer Software leading at 20%. It also serves Information Technology and Services at 14% and Marketing and Advertising at 13%, while midsize businesses account for 3% and enterprises 1%. Answer based on 70 reviews Features and Usability ### What are the key features of Customerly? Customerly includes core customer support features like live chat, support ticket management, customer history, and knowledge base management. Reviewers also highlight differentiators such as email marketing automation, survey pop-ups, smart assignment with automated routing, and multi-channel communication, with customization, API access, and integrations supporting setup and day-to-day use. Answer based on 41 reviews Pricing ### How much does it cost and what fees or limitations are included? Customerly starts at $29/month for the Startup plan, with a free version and free trial available. Pro costs 87/month and Enterprise 159/month, with lower annual rates. Reviewers call it affordable and good value, but some say pricing is high for nonprofits, extra users get expensive, and plan changes caused frustration. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Customerly integrate with? Customerly integrates with 9 third-party tools and platforms, including Zapier, Slack, Shopify, Stripe, WordPress, Zendesk AI, Next.js, ReACT, and the iOS SDK. These integrations cover automation, commerce, payments, website publishing, support, and app development needs. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Customerly offer? Customerly provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual walkthroughs that users can review at their own pace. Answer based on 1 reviews Getting Started and Support ### What customer support options does Customerly offer, and how do users rate the experience? Customerly offers email/help desk, FAQ/forum, knowledge base, and chat. Users often describe support as helpful, serious, and easy to work with, with chat and ticket history improving issue handling. Still, some report slow or non-responsive replies, limited documentation, and occasional frustration during setup or urgent account problems. Answer based on 41 reviews Live chat ### How well does Customerly handle live chat support? Customerly handles live chat well for real-time support, with an easy setup, clean widget, and useful routing tools. Small business teams, startups, and support staff like conversation assignment, integrations, screen sharing, and video chat, though some mention missing bot features, dashboard speed issues, and a few customization limits. Answer based on 28 reviews ## Features AI summary Based on 6,967 AI Agents for Customer Support reviews Capterra data shows that buyers of Live Chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Customerly supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming messages, allowing teams to deliver more consistent customer support and sales communication. Chat/Messaging 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Contact Management 4.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Campaign Management 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Customerly 122 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Gamification: Games or game-like elements to track progress and reward accomplishments - Geotargeting: Geographic location of visitors determines behavior of the software - Image Library: Store and manage images - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Mobile Survey: Distribute a survey via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - NPS of Customers: Calculate NPS of customers - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Subscriber Management: Add or remove subscribers from mailing lists - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Website Integration: Seamlessly integrates with 3rd party websites - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.3 (70) 4.3 Based on 70 reviews ## Pricing Value for money 4.4 (65) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/173977/Customerly/pricing/) Basic $0.00 It includes: - 30 Days History - Conversation Inbox - Help Center - Included 2 Teammates - Live Chat - Mobile App - Unlimited Contacts Startup $29.00 Flat Rate,Per Month It includes: - 180 Days History - 2000 Free Contacts - Block Users - Calendly Integration - Chat With Us - CRM - Email Marketing - Email Ticketing Forward - Facebook Messenger - Help Center Custom Domain - In-Chat Help Center - Included 5 Teammates - Live Chat Custom Icons - Marketing Automation - Out of Office - Pre-Chat Surveys - Private Notes - Typing Previews - Zapier Integration Pro $87.00 Flat Rate,Per Month It includes: - 5000 Free Contacts - Autoreply - Canned Responses - Everything in Startup - In-Chat Surveys - Included 10 Teammates - Live Translate - NPS Surveys - Plus Video Call & Screen Share - Remove Branding - Smart Assignment Rules - Unlimited Days History Enterprise $159.00 Flat Rate,Per Month It includes: - 10+ Teammates - Everything in Pro - Hand-by-Hand Setup - Plus Team Reports - Quicker Customer Support - Tailored Contacts - Unlimited Days History Value for money 4.4 (65) 4.4 Based on 65 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ReACT](https://www.capterra.com/p/146985/ReACT/)[ Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (66) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (66) 4.3 Based on 66 reviews ## User reviews Overall rating 4.5 Based on 70 reviews Filter by rating 5(47) 4(18) 3(3) 2(0) 1(2) Mentioned topic Sorted by most recent AD April D W. administration Retail ### "clean cut easy to maneuver" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 13, 2025 i liked it simply because i can customize and have many options in doing so. it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy Pros customer support, has free version, smooth layout easy to use. Cons constantly lags, lacks many features, even for free many things missing offered by other companies. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jeremiah B. Customer Service Entertainment ### "Very good for everyday use." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 29, 2024 Overall experience has been satisfactory. Pros The live chat functions very well and the UI is easy to get used to. Cons Nothing Major to note as no cons are actively present during my usage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2025 Thank you for your kind review. We are glad you like our new UI JC Julio Cesar L. HR Consultant Human Resources ### "Customerly, excelente y sostenible herramienta" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2024 Excelente herramienta que cuento en mi gestión de contactos y marketin digital. Pros Customerly, una herramienta muy funcional, estable, de fácil aplicación. Cons Acceder a mas tutoriales para lograr aprovechar al máximo la herramientas con todas su funcionalidades Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 8, 2024 Thank you so much for your kind words! Doing our best to make the greatest support tool on earth. Will focus on creating better content and material.  PT Pankaj T. Supply Chain Officer Building Materials ### "Brilliant customer management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 Pros I like Customerly for it is very user friendly and our customers like it too Cons Very rarely do we get any errors while using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Project Manager Marketing and Advertising ### "Main Language" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 April 9, 2024 Happy to be using it! Comes with many great features and is easy to set up. We're currently using Customerly under a lifetime deal. However, we've always wanted our support language in German, not as an additional language but as the main language. Initially, it was only in German but apparently after some updates, it’s now only in English. Upgrading the plan doesn't seem to fit our needs. Does anyone have insights on how we can achieve this? Any advice would be greatly appreciated! Pros Many great features and is easy to set up. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Riccardo B. CIO Automotive ### "How Customerly turbocharges our Automotive Startup" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 18, 2024 Pros One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective. Cons The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alexey S. Associate Coordinator Non-Profit Organization Management ### "This is an amazing tool to automate your email campaigns." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 3, 2024 Pros A very lovely interface and extremely powerful functionality. Cons A little bit pricy for a non-profit, but still great value for money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PN Paul N. CEO Information Technology and Services ### "Best Customer service tool we have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2023 Pros Simple to use and set up and it started working immediately Cons AI function has extra costs so we are unsure if we want this feature Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Marco R. COO Computer Software ### "Hands-down the best customer support app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 29, 2023 Pros It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly. Cons I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sam B. Co Founder Computer Games ### "Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2023 Pros \- Simple to use - Advanced customer relations management - Lots of features to enhance our support Cons There's not many cons to Customerly, the software itself is amazing! I would love to be able to add more users to the Essentials plan rather than having it capped at 3. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173977/Customerly/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SurveyMonkey vs Customerly](https://www.capterra.com/compare/173977-253516/Customerly-vs-SurveyMonkey)