# Customerly Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Customerly Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/173977/Customerly

---

# 

 Customerly Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Customerly

## What is Customerly?

Customerly is an In-App Messaging platform for SaaS companies. Be more human, build a relationship with your users, drive conversions and gather feedback. Increase user retention and satisfaction with Customerly. Simple tools to engage SaaS users, support clients and gather feedback efficiently. Customerly helps you stay connected with your customers, so you can make more sales, build a stronger brand and maintain a closer relationship with your users.

## What is Customerly used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)

Overall rating

Based on 70 user reviews

Reviews sentiment

Positive

93%

Neutral

4%

Negative

3%

Starting price

$29

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Customerly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.customerly.io/&name=Customerly)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Customerly

4.5 (70)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$29

Flat Rate, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (70)

Ease Of Use

4.6 (22,590)

Value For Money

4.4 (65)

Value For Money

4.5 (15,176)

Customer Service

4.3 (66)

Customer Service

4.4 (13,441)

## Customerly alternatives

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/173977/Customerly/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Management

4.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Email Campaign Management

4.5 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Plan, execute, and analyze email marketing campaigns

Mobile Access

4.5 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Real-time Consumer-facing Chat

4.5 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Reporting/Analytics

4.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Transcripts/Chat History

4.3 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Customerly 118 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Set campaign schedules by selecting start, pause, and end dates

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Identify customers at risk of migration and activate strategies to retain them

Track the amount of clicks on individual products to measure campaign results

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Capability of a software or system to make decisions and perform actions based on specified conditions

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

The ability to create unique content

Centralized repository to store content and assets

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Provide online support for your customers through live chat or help desk functionality

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Analyze survey results via statistical testing or crosstabs directly within the software

Import and export data to and from software applications

Graphical representation of data

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Plan, execute, and analyze email marketing campaigns

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Track delivered, received, and opened emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Used as a promotional or demonstration tool in sales and marketing presentations

Games or game-like elements to track progress and reward accomplishments

Geographic location of visitors determines behavior of the software

Store and manage images

Organize, prioritize, and manage incoming communications

Helps understand a user's intentions/actions

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Identify different languages

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Engage with a lead throughout the sales process by actively providing information

Score a lead on their quality or likelihood to buy based on certain behaviors

Manage contacts across multiple mailing lists

Ability to chat online in real time

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

A way of interacting with a mobile application using items such as windows, icons, and menus

Optimize content to ensure it is easily accessible for mobile users

Distribute a survey via mobile devices

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Calculate NPS of customers

Form to collect visitor contact information when live chat isn't available

Adjust communications based on previous interactions or personal preferences

Copy on the page or chat window encouraging the user to engage with the chat option

Streamlining repetitive tasks and activities through automated and predefined workflows

See options for potential search queries within the system

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Ratings/Reviews

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Input different types of content and edit text formats, fonts, font sizes, and colors

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Online portal through which end users can access the system, manage tasks, or obtain information

Optimize and manage the search engine optimization efforts for a website or digital content

Skip over or route respondents to different questions based on their previous answers

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Add or remove subscribers from mailing lists

Allow customers/users to submit support queries and service requests

Create and manage surveys

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Edit text as needed

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Review data from past periods to reveal recurring tendencies and predict future performance

Seamlessly integrates with 3rd party websites

Monitor activity of individuals who visit your website using cookies

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.3 (70)

4.3

Based on 70 reviews

## Pricing

Value for money

4.4 (65)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/173977/Customerly/pricing/)

Basic

$0.00

It includes:

-   30 Days History
-   Conversation Inbox
-   Help Center
-   Included 2 Teammates
-   Live Chat
-   Mobile App
-   Unlimited Contacts

Startup

$29.00

Flat Rate,Per Month

It includes:

-   180 Days History
-   2000 Free Contacts
-   Block Users
-   Calendly Integration
-   Chat With Us
-   CRM
-   Email Marketing
-   Email Ticketing Forward
-   Facebook Messenger
-   Help Center Custom Domain
-   In-Chat Help Center
-   Included 5 Teammates
-   Live Chat Custom Icons
-   Marketing Automation
-   Out of Office
-   Pre-Chat Surveys
-   Private Notes
-   Typing Previews
-   Zapier Integration

Pro

$87.00

Flat Rate,Per Month

It includes:

-   5000 Free Contacts
-   Autoreply
-   Canned Responses
-   Everything in Startup
-   In-Chat Surveys
-   Included 10 Teammates
-   Live Translate
-   NPS Surveys
-   Plus Video Call & Screen Share
-   Remove Branding
-   Smart Assignment Rules
-   Unlimited Days History

Enterprise

$159.00

Flat Rate,Per Month

It includes:

-   10+ Teammates
-   Everything in Pro
-   Hand-by-Hand Setup
-   Plus Team Reports
-   Quicker Customer Support
-   Tailored Contacts
-   Unlimited Days History

Value for money

4.4 (65)

4.4

Based on 65 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

LeadsBridge](https://www.capterra.com/p/152361/LeadsBridge/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (66)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (66)

4.3

Based on 66 reviews

## User reviews

Overall rating

4.5

Based on 70 reviews

Filter by rating

5(47)

4(18)

3(3)

2(0)

1(2)

Mentioned topic

Sorted by most recent

AD

April D W.

administration

Retail

### "clean cut easy to maneuver"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 13, 2025

i liked it simply because i can customize and have many options in doing so. it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy

Pros

customer support, has free version, smooth layout easy to use.

Cons

constantly lags, lacks many features, even for free many things missing offered by other companies.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Jeremiah B.

Customer Service

Entertainment

### "Very good for everyday use."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 29, 2024

Overall experience has been satisfactory.

Pros

The live chat functions very well and the UI is easy to get used to.

Cons

Nothing Major to note as no cons are actively present during my usage.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 2, 2025

Thank you for your kind review. We are glad you like our new UI

JC

Julio Cesar L.

HR Consultant

Human Resources

### "Customerly, excelente y sostenible herramienta"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2024

Excelente herramienta que cuento en mi gestión de contactos y marketin digital.

Pros

Customerly, una herramienta muy funcional, estable, de fácil aplicación.

Cons

Acceder a mas tutoriales para lograr aprovechar al máximo la herramientas con todas su funcionalidades

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 8, 2024

Thank you so much for your kind words! Doing our best to make the greatest support tool on earth. Will focus on creating better content and material. 

PT

Pankaj T.

Supply Chain Officer

Building Materials

### "Brilliant customer management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 21, 2024

Pros

I like Customerly for it is very user friendly and our customers like it too

Cons

Very rarely do we get any errors while using it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Project Manager

Marketing and Advertising

### "Main Language"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

6/10

April 9, 2024

Happy to be using it! Comes with many great features and is easy to set up. We're currently using Customerly under a lifetime deal. However, we've always wanted our support language in German, not as an additional language but as the main language. Initially, it was only in German but apparently after some updates, it’s now only in English. Upgrading the plan doesn't seem to fit our needs. Does anyone have insights on how we can achieve this? Any advice would be greatly appreciated!

Pros

Many great features and is easy to set up.

Cons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Riccardo B.

CIO

Automotive

### "How Customerly turbocharges our Automotive Startup"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

March 18, 2024

Pros

One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective.

Cons

The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Alexey S.

Associate Coordinator

Non-Profit Organization Management

### "This is an amazing tool to automate your email campaigns."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 3, 2024

Pros

A very lovely interface and extremely powerful functionality.

Cons

A little bit pricy for a non-profit, but still great value for money.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PN

Paul N.

CEO

Information Technology and Services

### "Best Customer service tool we have used"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 4, 2023

Pros

Simple to use and set up and it started working immediately

Cons

AI function has extra costs so we are unsure if we want this feature

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MR

Marco R.

COO

Computer Software

### "Hands-down the best customer support app"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 29, 2023

Pros

It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly.

Cons

I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool

Switched from

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Easier to use and better experience in general

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Sam B.

Co Founder

Computer Games

### "Amazing!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 27, 2023

Pros

\- Simple to use - Advanced customer relations management - Lots of features to enhance our support

Cons

There's not many cons to Customerly, the software itself is amazing! I would love to be able to add more users to the Essentials plan rather than having it capped at 3.

Switched from

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/173977/Customerly/reviews/)

Popular comparisons

[Slack vs Customerly](https://www.capterra.com/compare/135003-173977/Slack-vs-Customerly) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)