Customerly

Customerly


5 / 5
20 reviews

Who Uses This Software?

Customerly helps 3000+ worldwide companies to acquire, automate and retain customers. SaaS Owners, Web Agencies, Marketers & Local Business uses Customerly every day.


Average Ratings

20 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Customerly
  • www.customerly.io/
  • Founded 2017
  • Ireland

About Customerly

Best-in-Class Customer Lifecycle Software: Support, Automation & Feedback. The perfect Live Chat fully integrated with your platform. Video call integrated with Screen Sharing. Screenshots.


Customerly Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Customerly Reviews Recently Reviewed!


Capterra-loader

Customerly Saved Me

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really liked the simplicity with which you can create funnel of email marketing and start earning money soon

Cons: Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.

Overall: I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel

Capterra-loader

Customerly: the best app!

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and integration with third-party platforms.

Use of notifications also on the app side to be notified immediately.

Cons: It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.

Overall: Solved communication via chat with the customer for technical assistance.

Vendor Response

by Customerly on September 11, 2018

Thanks for your business Giuseppe. We love all of our customers.
We have a screenshot functionality for your Live chat users :)
It was one of our first feature.

Customerly is amazing!

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers.

Cons: Nothing particularly. Probably the e-mail builder could be improved but I know they're working on.

Overall: With Customerly I managed to keep email campaigns, automations, surveys and customer support all together.

Capterra-loader

A must to have tool

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very simple to use and is complete with all the features necessary for the customer experience

Cons: For the moment nothing, I find it very intuitive and works properly.

Overall: We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever.

It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there

What you need for your customers

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.

Cons: The tool for the automatic mail template

Overall: It helps me every day in my job dealing with both customer care and marketing

Vendor Response

by Customerly on September 11, 2018

Thanks for your feedback. We are improving the automation and email builder section.
Thanks again

Capterra-loader

Reasonable Price for killer features

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to create templates for Email Campaigns, the builder works smoothly.

Deliverability of emails campaigns.

In-app notifications via widget are very useful

Price vs features quite fair for any small business.

support via video chat and screen sharing.

Cons: No Knowledgebase at the moment but is in their roadmap.

Overall: Mobile app and desktop notifications help me to increase the response time to provide support to my customers, I have sent campaigns and the open rate is incredible.

Very happy with the possibility to provide support via video chat and screensharing.

Talk to your customer

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time.

Cons: The chat icon with their logo on our webpage is too definitely too big

my review

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find useful the function that let you be able to search for a customer's ticket history. Sometimes customs don't give you references to old conversations, and being able to search quickly helps a lot in terms of timing

Cons:

sometimes it happens that the program crashes

my first year with customerly

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i like because it's perfect tool to getting closer to your customers, easy to use.

it's useful to be able to search for a customer's ticket history

Cons: Nothing particularly. i like it. it's perfect for my job

Experience with Customerly

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the quick operation of the indifference if it is a client or business consultant and the possibility to search for old conversations

Cons: Sometimes the software crash and provides incorrect customer data

Best tool ever

Sep 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like live chat and polls. This tool is simple and intuitive.

Cons: there is nothing that I do not like about this tool

The best customer management software

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Customerly because it helped me to develop my business on my ecommerce site making my visitors interact more with my customer service.

Cons: What I like least is that it is not yet integrated with Facebook Messanger.

Capterra-loader

Good software

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has improved interactions with customers.

Cons: If the customer logs out he restart a new conversation

Great product

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's so easy to use it. Great features.

Cons: Sometimes, I don't know if people in chat (when past some minutes) receive my messages by mails too

Overall: That is a great product that allows you to solve a big problem and that allows, with ease, to assist visitors to the site that need help

The Best Customers support

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that i can manage my all clients with a simple and useful platform, the constant support in the live chat is amazing!

Cons: Anything. The only thing that i can say is that everyone should have Customerly.

Overall: I've resolved all of my problems about the comunication with my clients. there wasn't a fast reply about their questions and Customerly helped me with this thing, with a simple and useful program for managing my clients

Capterra-loader

My review

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - simple and intuitive graphics

- optimal nps management

-personalization of mail automation flows

- possibility of creating surveys in a simple way

Cons: nothing, It's perfect for my job. I do not know what to add

Excellent Product

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very versatile and comfortable product. Simple and functional additions. I recommend to all those who want to give a plus to their site or product.

Cons: No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect.

Live chat

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I only used the live chat, I appreciated the ease in creating teams and assigning conversations

Cons: The difficulty of managing the working hours of the widget

Good product

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to implement on the web site and easy to use and share with collegues

Cons: None

Maybe the chat button in some smaller screens is too invasive

Capterra-loader

A simple CRM tool that works

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to create CRM funnels in customerly and their support team is very responsive

Cons: The email builder is very limited in functionality and could be better

Overall: A simple CRM tool which works great for our business