Customerly

Customerly


5 / 5
27 reviews

Who Uses This Software?

Customerly helps 7000+ worldwide companies to acquire, automate and retain customers. SaaS Owners, Web Agencies, Marketers & Local Business uses Customerly every day.


Average Ratings

27 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $24.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Customerly
  • www.customerly.io/
  • Founded 2017
  • Ireland

About Customerly

Create an astonishing customer service experience seamlessly. Your simple solution to creating genuine and lasting relationships with your customers The perfect Live Chat fully integrated with your platform. Video call integrated with Screen Sharing. Screenshots.


Customerly Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Customerly Reviews Recently Reviewed!


Capterra loader

Customerly - A Live chat built for startups.

Jul 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel.

It's ease of use is industry leading and for such a young company a start like this is good news.

Cons: There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.

Overall: 5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.

Capterra loader

Customerly Saved Me

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really liked the simplicity with which you can create funnel of email marketing and start earning money soon

Cons: Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.

Overall: I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel

Promising but horrible non-existant customer service

Feb 19, 2019
4/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Price and Feature Set are well balanced.

Cons: Non-responsive support.

Missing help documentation

Convoluted Setup with minimal explanation

Overall: What started out good turned into a nightmare once the customerly started to import email messages from admin user as chat messages and deleting them from SMTP server. Thus emails never appeared in Google Inbox.

Strangely this was never specifically setup nor could we find any settings that would do this.

We have been trying to contact support for a couple of days now but no one answers. All this while our email inbox is being emptied and we can not stop it.

Absolute nightmare product.

Vendor Response

by Customerly on February 20, 2019

Hi Roderich,

I'm sorry you had this experience with Customerly.

I'm sure that Gianni has replied to you yesterday explaining how MX works.

If you setup your MX pointed to Customerly we handle all the incoming emails as conversation.

This is a feature of ours is not a nightmare.

When you set up the MX record we flag it as Optional. Is not required.

This was explained from Gianni and you said that was clear to you and was fixed.

If you need any help our customer service now reply in less than 24h thanks to three people that are constantly working on this.

Thanks for your review

Capterra loader

Customerly: the best app!

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and integration with third-party platforms.

Use of notifications also on the app side to be notified immediately.

Cons: It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.

Overall: Solved communication via chat with the customer for technical assistance.

Vendor Response

by Customerly on September 11, 2018

Thanks for your business Giuseppe. We love all of our customers.
We have a screenshot functionality for your Live chat users :)
It was one of our first feature.

Customerly is amazing!

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers.

Cons: Nothing particularly. Probably the e-mail builder could be improved but I know they're working on.

Overall: With Customerly I managed to keep email campaigns, automations, surveys and customer support all together.

Capterra loader

A must to have tool

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very simple to use and is complete with all the features necessary for the customer experience

Cons: For the moment nothing, I find it very intuitive and works properly.

Overall: We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever.

It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there

What you need for your customers

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.

Cons: The tool for the automatic mail template

Overall: It helps me every day in my job dealing with both customer care and marketing

Vendor Response

by Customerly on September 11, 2018

Thanks for your feedback. We are improving the automation and email builder section.
Thanks again

Capterra loader

Reasonable Price for killer features

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to create templates for Email Campaigns, the builder works smoothly.

Deliverability of emails campaigns.

In-app notifications via widget are very useful

Price vs features quite fair for any small business.

support via video chat and screen sharing.

Cons: No Knowledgebase at the moment but is in their roadmap.

Overall: Mobile app and desktop notifications help me to increase the response time to provide support to my customers, I have sent campaigns and the open rate is incredible.

Very happy with the possibility to provide support via video chat and screensharing.

Talk to your customer

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time.

Cons: The chat icon with their logo on our webpage is too definitely too big

my review

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I find useful the function that let you be able to search for a customer's ticket history. Sometimes customs don't give you references to old conversations, and being able to search quickly helps a lot in terms of timing

Cons:

sometimes it happens that the program crashes

my first year with customerly

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i like because it's perfect tool to getting closer to your customers, easy to use.

it's useful to be able to search for a customer's ticket history

Cons: Nothing particularly. i like it. it's perfect for my job

Experience with Customerly

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I liked the quick operation of the indifference if it is a client or business consultant and the possibility to search for old conversations

Cons: Sometimes the software crash and provides incorrect customer data

A very efficient tool

Jun 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I was really amazed by the ease of use.

I am also impressed by the functionality it covers the direct contact to the team working on it, and the professional way they promote it.

Cons: I haven't got to that point yet. Until now everything went without me seeing something I would have wished to be better. But I'm still a new user to it. Maybe somebody has to ask again in a few months :)

Overall: As soon as I had it installed I had more customer contact than ever before through my webpage.

My numbers are very small for the time being but still, I can tell the difference.

Best tool ever

Sep 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like live chat and polls. This tool is simple and intuitive.

Cons: there is nothing that I do not like about this tool

The best customer management software

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Customerly because it helped me to develop my business on my ecommerce site making my visitors interact more with my customer service.

Cons: What I like least is that it is not yet integrated with Facebook Messanger.

Capterra loader

Powerful way to manage all the web communication!

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication.

Cons: Not found yet..

I had a little trouble managing the domain and email reception at first but It has been really manageable and the customer service is awesome.

Capterra loader

Good software

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has improved interactions with customers.

Cons: If the customer logs out he restart a new conversation

Great product

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's so easy to use it. Great features.

Cons: Sometimes, I don't know if people in chat (when past some minutes) receive my messages by mails too

Overall: That is a great product that allows you to solve a big problem and that allows, with ease, to assist visitors to the site that need help

Capterra loader

Recommended for Marketing Automation

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customerly has 3 different apps which work together but im only using Live Chat and email marketing automation. Customer support app works nicely and stable but what's different from most of their competitors is the screen sharing and video live chat.

Cons: Their branded hyperlink will always stay on the live chat widget. Not a big issue but nonetheless bothers us a little -_-

Overall: Positive

The Best Customers support

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that i can manage my all clients with a simple and useful platform, the constant support in the live chat is amazing!

Cons: Anything. The only thing that i can say is that everyone should have Customerly.

Overall: I've resolved all of my problems about the comunication with my clients. there wasn't a fast reply about their questions and Customerly helped me with this thing, with a simple and useful program for managing my clients

Capterra loader

My review

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - simple and intuitive graphics

- optimal nps management

-personalization of mail automation flows

- possibility of creating surveys in a simple way

Cons: nothing, It's perfect for my job. I do not know what to add

Live chat with other cool functionalities and integrations

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love about Customerly is that it has 3 different modules: live chat, newsletter/email automation and survey pop-up. I only use the two first and so far it's been great. The live chat widget looks sleek and works just fine and I'm already creating some email sequences to automate newsletters and funnels for people who subscribe through my website.

Cons: The only thing I don't like is that people don't submit their details directly to Customerly, so I have to import emails every now and then, but it's not a big deal.

Overall: So far it's been great. The live chat works like a charm and the email automation module is quite easy to get on with.

Excellent Product

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very versatile and comfortable product. Simple and functional additions. I recommend to all those who want to give a plus to their site or product.

Cons: No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect.

Live chat

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I only used the live chat, I appreciated the ease in creating teams and assigning conversations

Cons: The difficulty of managing the working hours of the widget

Good product

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to implement on the web site and easy to use and share with collegues

Cons: None

Maybe the chat button in some smaller screens is too invasive

Capterra loader

Customerly from app sumo

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I got the app sumo deal. I liked the chat it's so easy. I mean in 10 minutes you can have it on your site. I didn't use the email portion.

Cons: When I would go to google chrome to login it would consistently mess up and refresh every 5 seconds. Mozilla worked and it seems as this never got fixed.

Overall: Customerly I believe has the ability to be a long term solution. I think other email programs are more advanced, but customerly makes things easier.

Capterra loader

A simple CRM tool that works

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to create CRM funnels in customerly and their support team is very responsive

Cons: The email builder is very limited in functionality and could be better

Overall: A simple CRM tool which works great for our business