# Customerly Pricing 2026 | Capterra

> Learn more about Customerly pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/173977/Customerly/pricing

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# Pricing for Customerly

[4.5 (70)](https://www.capterra.com/p/173977/Customerly/reviews/)

Write a Review!

## [Customerly](https://www.capterra.com/p/173977/Customerly/) has **4** pricing plans

-   Yes, has free trial
-   Yes, has free version

**Credit Card Required:** Not provided by vendor

**Discount:** Information not available

### Basic

$0

Basic plan includes:

-   30 Days History
-   Conversation Inbox
-   Help Center
-   Included 2 Teammates
-   Live Chat

### Startup

$29

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Month

Startup plan includes:

-   180 Days History
-   2000 Free Contacts
-   Block Users
-   Calendly Integration
-   Chat With Us

### Pro

$87

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Month

Pro plan includes:

-   5000 Free Contacts
-   Autoreply
-   Canned Responses
-   Everything in Startup
-   In-Chat Surveys

### Enterprise

$159

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Month

Enterprise plan includes:

-   10+ Teammates
-   Everything in Pro
-   Hand-by-Hand Setup
-   Plus Team Reports
-   Quicker Customer Support

## Popular alternatives to [Customerly](https://www.capterra.com/p/173977/Customerly/)

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## What do others say about [Customerly](https://www.capterra.com/p/173977/Customerly/) pricing?

Pricing Rating

$

$

$

$

$

Value For Money[4.4(70)](https://www.capterra.com/p/173977/Customerly/reviews/)

Pros

Cons

[Read All 70 Reviews](https://www.capterra.com/p/173977/Customerly/reviews/)

Read Full Reviews Below

Paul N.

CEO

Information Technology and Services, 1-10 employees

Used the software for: I used a free trial

**

Overall Rating

5.0

**

Ease of Use

5.0

Customer Service

5.0

Features

5.0

Value for Money

5.0

Likelihood to Recommend

80%

8/10

Reviewer Source

Source: Capterra

December 4, 2023

"Best Customer service tool we have used"

**Pros:** Simple to use and set up and it started working immediately

**Cons:** AI function has extra costs so we are unsure if we want this feature

**Alternatives Considered:** [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) and [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Federico M.

CEO

Information Technology and Services, 1-10 employees

Used the software for: 2+ years

**

Overall Rating

1.0

**

Ease of Use

1.0

Customer Service

1.0

Features

1.0

Value for Money

1.0

Reviewer Source

Source: Capterra

November 26, 2020

"Got sick to plans and prices changes"

**Overall:** We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.

**Pros:** Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.

**Cons:** We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs

**Switched From:** [Intercom](https://www.capterra.com/p/134347/Intercom/)

**Reasons for Switching to Customerly:** Cost

Vendor Response

By Customerly on December 1, 2020

Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.

[Read All 70 Reviews](https://www.capterra.com/p/173977/Customerly/reviews/)

## How should I be thinking about software pricing?

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