# Page 2 | Customerly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Customerly the right Live Chat solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173977/Customerly/reviews --- Customerly 4.5 (70) [View alternatives](https://www.capterra.com/p/173977/Customerly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Customerly ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cuong T. Founder Internet Used the software for: 1-2 years ### "The powerful support live chat for any website" August 9, 2019 5.0 I integrate Customerly with my Facebook Fanpage and it worked together well. I never miss any message from my prospectors so far. Great! Pros The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance. And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool. In addition, the team empowered Customerly with workflow automation which I can send the email drips easily with tag trigger. I can pre-made the workflow and trigger it manually by tag for my clients or my new leads. To boost the support process faster and better, I can write many support article thank the Customerly Knowledge Base module that I white label it with my Logo and CNAME. (even free user can have it). Its multi-language support, webhook and API support, the smart assignment is my favorite function as well. Cons The live chat widget works fast and stable but the backend dashboard is rather slow performance. I hope it's faster. Need a CDN and new GEO server for my Asia region. Review Source VR Verified Reviewer Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Main Language" April 9, 2024 4.0 Happy to be using it! Comes with many great features and is easy to set up. We're currently using Customerly under a lifetime deal. However, we've always wanted our support language in German, not as an additional language but as the main language. Initially, it was only in German but apparently after some updates, it’s now only in English. Upgrading the plan doesn't seem to fit our needs. Does anyone have insights on how we can achieve this? Any advice would be greatly appreciated! Pros Many great features and is easy to set up. Cons Review Source LS Lorenzo S. CTO Internet Used the software for: 2+ years ### "Perfect CRM" September 30, 2022 5.0 Pros It has all the features of a CRM combined together Cons Not all available features are needed all the time Review Source NB Nico B. Manager Hospitality Used the software for: 1-2 years ### "Easy to use, full functionality, best price/performance ratio" September 4, 2020 5.0 First I was so impressed, how easily I installed it and got it working. Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs. Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer. And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working. Pros It is so easy to install, that one can do it himself, meaning you don't really need a professional to make it work. And also while it works on my website, I get and can react on notifications while I'm mobile. Cons Nothing to mention here. It is really one of these very few times, where I'm completely covered and satisfied, more than I could hope for. Reason for choosing Customerly Customerly was from the first moment I touched it so satisfying that I never thought I needed to check for alternatives. A really rare case where I could save me the time for evaluations. Review Source Marco C. Co Founder Photography Used the software for: 2+ years ### "Customerly Saved Me" September 4, 2018 5.0 I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel Pros I really liked the simplicity with which you can create funnel of email marketing and start earning money soon Cons Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything. Review Source VR Verified Reviewer Developer Computer Software Used the software for: 6-12 months ### "Great app but expensive " August 18, 2022 4.0 I think there are a lot of alternatives for this software at the same price or low with better or similar features Pros There are ample feature for a company to operate a customer support. Cons The overall price is a bit high despite being one of the better software in the market. Review Source Giuseppe S. Amministratore Delegato Computer Software Used the software for: 1-2 years ### "Customerly: the best app!" September 6, 2018 5.0 Solved communication via chat with the customer for technical assistance. Pros Ease of use and integration with third-party platforms. Use of notifications also on the app side to be notified immediately. Cons It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him. Review Source Response from Customerly September 11, 2018 Thanks for your business Giuseppe. We love all of our customers. We have a screenshot functionality for your Live chat users :) It was one of our first feature. VR Verified Reviewer Fondatore e Amministratore Delegato Accounting Used the software for: 2+ years ### "Customerly is amazing!" September 4, 2018 5.0 With Customerly I managed to keep email campaigns, automations, surveys and customer support all together. Pros The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers. Cons Nothing particularly. Probably the e-mail builder could be improved but I know they're working on. Review Source Christian C. Founder & Creative Director Marketing and Advertising Used the software for: 1-2 years ### "A must to have tool" September 7, 2018 5.0 We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever. It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there Pros It is very simple to use and is complete with all the features necessary for the customer experience Cons For the moment nothing, I find it very intuitive and works properly. Review Source VR Verified Reviewer Customer Success Leader e Marketing Specialist Computer Software Used the software for: 1-2 years ### "What you need for your customers" September 5, 2018 5.0 It helps me every day in my job dealing with both customer care and marketing Pros My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc. Cons The tool for the automatic mail template Review Source Response from Customerly September 11, 2018 Thanks for your feedback. We are improving the automation and email builder section. Thanks again Francisco O. Senior Digital Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Reasonable Price for killer features" September 6, 2018 5.0 Mobile app and desktop notifications help me to increase the response time to provide support to my customers, I have sent campaigns and the open rate is incredible. Very happy with the possibility to provide support via video chat and screensharing. Pros Easy to create templates for Email Campaigns, the builder works smoothly. Deliverability of emails campaigns. In-app notifications via widget are very useful Price vs features quite fair for any small business. support via video chat and screen sharing. Cons No Knowledgebase at the moment but is in their roadmap. Review Source MGM Maria Grazia M. Studentessa Pharmaceuticals Used the software for: Less than 6 months ### "Da migliorare " February 23, 2023 5.0 Grazie a customerly il contatto con i clienti è diventato molto più semplice e veloce, è unprodotto facile da usare e intuitivo Pros È comodo e veloce. Esperienza d'uso notevole, rende molto più facile e meno faticoso essere sempre presenti per i propri clienti. Interfaccia molto ben studiata e diverse chicche tra le features. Cons Purtroppo non sempre arrivano le notifiche e gli aggiornamenti hanno peggiorato un po' la situazione Review Source Response from Customerly March 24, 2023 Hi Maria Grazia, thanks for your review. Please check our documentation on how to fix your notification issues here: https://docs.customerly.io/notifications/how-to-troubleshooting-your-notifications There might be several reasons why you don't receive your notifications and we have covered all of them in that tutorial. Thanks again VR Verified Reviewer Web App Dev Information Technology and Services Used the software for: Less than 6 months ### "Integrare un servizio chat nella propria applicazione" February 2, 2023 4.0 Pros Facilità di integrazione e configurazione. Supporto tecnico. Cons Sono presenti alcuni bug nella configurazione del chatbot, ma il supporto tecnico ha risposto in poco tempo e stanno verificando. Review Source Response from Customerly February 3, 2023 Hi there. Thank you so much for your review. We are always happy to help you via chat. Let us know if you need anything else :) Luca T. Fondatore Marketing and Advertising Used the software for: 1-2 years ### "Customerly is just amazing" July 21, 2020 5.0 Pros I've always been looking for something that merged ease of use with functionality - customerly was the solution! I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares Cons I feel like the mobile app could be somewhat improved, sometimes I don't get notifications Review Source Response from Customerly July 28, 2020 Thank you so much Luca. I've appreciated your feedback and we are going to improve the mobile app as well :) RR Roderich R. CTO Computer Software Used the software for: Less than 6 months ### "Promising but horrible non-existant customer service" February 19, 2019 4.0 What started out good turned into a nightmare once the customerly started to import email messages from admin user as chat messages and deleting them from SMTP server. Thus emails never appeared in Google Inbox. Strangely this was never specifically setup nor could we find any settings that would do this. We have been trying to contact support for a couple of days now but no one answers. All this while our email inbox is being emptied and we can not stop it. Absolute nightmare product. Pros Price and Feature Set are well balanced. Cons Non-responsive support. Missing help documentation Convoluted Setup with minimal explanation Review Source Response from Customerly February 20, 2019 Hi Roderich, I'm sorry you had this experience with Customerly. I'm sure that Gianni has replied to you yesterday explaining how MX works. If you setup your MX pointed to Customerly we handle all the incoming emails as conversation. This is a feature of ours is not a nightmare. When you set up the MX record we flag it as Optional. Is not required. This was explained from Gianni and you said that was clear to you and was fixed. If you need any help our customer service now reply in less than 24h thanks to three people that are constantly working on this. Thanks for your review PN Paul N. CEO Information Technology and Services Used the software for: I used a free trial ### "Best Customer service tool we have used" December 4, 2023 5.0 Pros Simple to use and set up and it started working immediately Cons AI function has extra costs so we are unsure if we want this feature Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source AS Alexey S. Associate Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "This is an amazing tool to automate your email campaigns." March 3, 2024 5.0 Pros A very lovely interface and extremely powerful functionality. Cons A little bit pricy for a non-profit, but still great value for money. Review Source Michele P. Coaching, Facilitacion & Human Experience Explorer Non-Profit Organization Management Used the software for: 1-2 years ### "Powerful way to manage all the web communication!" January 17, 2019 5.0 Pros Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication. Cons Not found yet.. I had a little trouble managing the domain and email reception at first but It has been really manageable and the customer service is awesome. Review Source AR Antonio R. CEO Writing and Editing Used the software for: 2+ years ### "Talk to your customer" September 10, 2018 5.0 Pros Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time. Cons The chat icon with their logo on our webpage is too definitely too big Review Source Luca P. CEO Marketing and Advertising Used the software for: 1-2 years ### "Good live chat and automation, poor email delivery rate" July 16, 2020 3.0 Pros Both the live chat and the marketing automation were really easy to integrate and to use both for us and our customers Cons The email delivery rate has been extremely low for quite some time, and the technical customer support really lacking, even when we suggested a signing problem affecting delivery rates. Review Source Mauro G. CEO Food & Beverages Used the software for: 6-12 months ### "Good software" September 4, 2018 5.0 Pros It has improved interactions with customers. Cons If the customer logs out he restart a new conversation Review Source UG Unesh G. Owner Internet Used the software for: 1-2 years ### "Email Automation + Live chat + Helpdesk with knowledgebase + NPS - what else needed ?" August 28, 2020 5.0 overall ecperience is fair ! Pros i like most about this tool is auto assigning chat with keywords, it solves many tedious tasks. Cons i was liking least was old UI in chatbox, but this week i saw New and i am in love ! i see team is consgtantly improving the tool and developing new features. Review Source Melvin ★. Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Recommended for Marketing Automation" December 12, 2018 4.0 Positive Pros Customerly has 3 different apps which work together but im only using Live Chat and email marketing automation. Customer support app works nicely and stable but what's different from most of their competitors is the screen sharing and video live chat. Cons Their branded hyperlink will always stay on the live chat widget. Not a big issue but nonetheless bothers us a little -\_- Review Source VR Verified Reviewer CEO Apparel & Fashion Used the software for: 1-2 years ### "All in one email marketing tools" July 16, 2020 5.0 If you want to start email marketing campaign, you can try customerly. Customerly has basic email marketing tools to use for everyday campaign (you can use email automation). Its also has live chat to help you talk to visitor. Pros 1\. Basic email marketing tools to use for everyday campaign 2. Email automation. 3. Live chat help you talk to visitor. Cons You can't delete bulk contact in customerly. Switched from [Automizy](https://www.capterra.com/p/159247/Automizy/) more easy to use. Review Source Andrea L. Digital Maketing Manager Computer Software Used the software for: 1-2 years ### "My review" September 4, 2018 5.0 Pros \- simple and intuitive graphics - optimal nps management -personalization of mail automation flows - possibility of creating surveys in a simple way Cons nothing, It's perfect for my job. I do not know what to add Review Source Similar Products Featured