# Page 3 | Customerly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Customerly the right Live Chat solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173977/Customerly/reviews --- Customerly 4.5 (70) [View alternatives](https://www.capterra.com/p/173977/Customerly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Customerly ## Showing most helpful reviews Showing 51-70 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jorge Edel A. CEO Veeme Media Marketing and Advertising Used the software for: 1-2 years ### "Modern and useful chat widget" October 7, 2020 4.0 Pros One of the most complete customrr support systems. It has a great modern looking chat widget plus knowledge base to avoid unnecessary questions. Cons Extra team users get expensive when you grow Review Source GB Giulia B. Customer assistant Information Technology and Services Used the software for: 1-2 years ### "my review" September 6, 2018 5.0 Pros I find useful the function that let you be able to search for a customer's ticket history. Sometimes customs don't give you references to old conversations, and being able to search quickly helps a lot in terms of timing Cons sometimes it happens that the program crashes Review Source IZ Ilaria Z. Customer Assistant Information Technology and Services Used the software for: 1-2 years ### "Experience with Customerly" September 6, 2018 5.0 Pros I liked the quick operation of the indifference if it is a client or business consultant and the possibility to search for old conversations Cons Sometimes the software crash and provides incorrect customer data Review Source SK Sujith K. Director Banking Used the software for: 6-12 months ### "Good support system " July 16, 2020 5.0 Pros It is a good support system. I want somebody to develop answer templates for customer for quick replies Cons No answering templates in the app as this enables quick reply Review Source PD Paul D. Director Online Media Used the software for: 1-2 years ### "Great chat system + CMS!" July 16, 2020 4.0 Friendly and supportive team! Pros \- Works great with Wordpress websites - Easy to set up and use - Great value compared to other messaging platforms - Helpful for generating instant leads from our site - Ability to reply instantly from mobile app is brilliant! Cons Customerly is an up and coming challenger to more established conversational lead generators such as Intercom, so at times it feels a little less polished in places. But it's fantastic value for what it offers, in our experience it gets the fundamentals right and worksc consistently, and there are constant improvements and new features that often give it an edge over the competition. Review Source Charan N. Android developer Computer Software Used the software for: Less than 6 months ### "Easy to use " July 21, 2020 5.0 Pros This helped to integrate support system in our app. So that we can solve user issues. Cons Few features are missing like chat bots using AI, automated bots. Notifications in android. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Android SDK Review Source Micah B. CEO Consumer Services Used the software for: Less than 6 months ### "Customerly from app sumo" February 5, 2019 4.0 Customerly I believe has the ability to be a long term solution. I think other email programs are more advanced, but customerly makes things easier. Pros I got the app sumo deal. I liked the chat it's so easy. I mean in 10 minutes you can have it on your site. I didn't use the email portion. Cons When I would go to google chrome to login it would consistently mess up and refresh every 5 seconds. Mozilla worked and it seems as this never got fixed. Review Source BL Bernard L. CEO Computer Software Used the software for: 6-12 months ### "Customerly is right sized for my business to grow with." July 27, 2020 4.0 Happy Pros There are some very useful elements within the customerly suite and as long as they remain supported it will be a very good product for the SME market. Cons Need to improve on their support response times Review Source Response from Customerly July 28, 2020 Hi Bernie, thank you so much for your review. You are right, we need to improve our response times. We are expanding our team in 2/3 weeks time we will have another dedicated person on the customer support team to reply quickly to inquiries :) SS Sara S. Self employed Marketing and Advertising Used the software for: 6-12 months ### "The best customer management software" September 4, 2018 5.0 Pros I like Customerly because it helped me to develop my business on my ecommerce site making my visitors interact more with my customer service. Cons What I like least is that it is not yet integrated with Facebook Messanger. Review Source Pratyaksh T. App Developer Consumer Services Used the software for: Less than 6 months ### "Amazing Tool" July 16, 2020 5.0 Overall it has been great. Pros I liked its features like all marketing tools and chat support in one platform , plus it was super easy to integrate in our React Native App. Cons Some things can be improved like for non tech people it should show some video demonstration of integrating customerly sdk. Review Source VR Verified Reviewer Independent Contractor Marketing and Advertising Used the software for: 6-12 months ### "Not quite there yet" August 28, 2019 3.0 Pros I purchased this as a Lifetime deal and on the surface, it is feature-packed and good for startups that are looking for an all in one marketing solution. Cons The UI is often buggy and confusing to use, and the customization features are severely lacking. Review Source CA Carlo A. Designer Computer Software Used the software for: Less than 6 months ### "Excellent Product" September 10, 2018 5.0 Pros Very versatile and comfortable product. Simple and functional additions. I recommend to all those who want to give a plus to their site or product. Cons No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect. Review Source LP Luis P. English teacher Education Management Used the software for: Less than 6 months ### "Live chat with other cool functionalities and integrations" December 21, 2018 5.0 So far it's been great. The live chat works like a charm and the email automation module is quite easy to get on with. Pros What I love about Customerly is that it has 3 different modules: live chat, newsletter/email automation and survey pop-up. I only use the two first and so far it's been great. The live chat widget looks sleek and works just fine and I'm already creating some email sequences to automate newsletters and funnels for people who subscribe through my website. Cons The only thing I don't like is that people don't submit their details directly to Customerly, so I have to import emails every now and then, but it's not a big deal. Review Source FP Federico P. Photography Teacher Photography Used the software for: Less than 6 months ### "The Best Customers support" September 4, 2018 5.0 I've resolved all of my problems about the comunication with my clients. there wasn't a fast reply about their questions and Customerly helped me with this thing, with a simple and useful program for managing my clients Pros I love that i can manage my all clients with a simple and useful platform, the constant support in the live chat is amazing! Cons Anything. The only thing that i can say is that everyone should have Customerly. Review Source Arqam P. Outreach lead Publishing Used the software for: Less than 6 months ### "Customerly is great, some scope for more functionalities" July 21, 2020 4.0 Pros Nice for live chat, surveys, and automated email funneling Cons Could incorporate some chatbot functionality or more automated messaging features. Review Source VR Verified Reviewer Crafyery Arts and Crafts Used the software for: Less than 6 months ### "Great Addition To Any Business " December 10, 2021 5.0 I am a one person business and Customer my makes it feel like you have a Partner. Pros Very easy to use and set up. It's also very affordable which means a lot, especially during these difficult times. Cons I haven't found anything that I don't like as of yet. Review Source FC Fabio C. Customer Satisfaction Manager Retail Used the software for: Less than 6 months ### "Live chat" September 4, 2018 4.0 Pros I only used the live chat, I appreciated the ease in creating teams and assigning conversations Cons The difficulty of managing the working hours of the widget Review Source AK Adeel K. CEO Information Technology and Services Used the software for: Less than 6 months ### "Very poor Customer Service" August 29, 2019 1.0 Pros NONE didn't gave me chance to use software Cons I Bought Life Time Deal from my friend and my account was shutdown with no reason given to me don't buy life time deal hopeless customer service Review Source Response from Customerly July 28, 2020 Hi Adeel, Thank you for stating in your review that you actually bought the LTD from a friend. This is strictly forbidden by contract and your friend illegally resold the LTD to you. He knew that it was illegal to resell the LTD to anyone. Here comes the issue with your account. We are shutting down all illegal activities and we recognized your behaviour with your account. There is nothing the customer service can do with your situation since we do not tolerate any illegal activity on our platform. mohit J. Co Founder Market Research Used the software for: Less than 6 months ### "A simple CRM tool that works" September 13, 2018 5.0 A simple CRM tool which works great for our business Pros It is very easy to create CRM funnels in customerly and their support team is very responsive Cons The email builder is very limited in functionality and could be better Review Source EU Ekene U. Student Computer Software Used the software for: Less than 6 months ### "Feedback after less than 2 weeks" July 17, 2020 4.0 Pros The ergonomic it the service. I was able to integrate it wait so much ease. Cons Not sure I have any least features about this product. Reason for choosing Customerly It's features and was of use. Review Source Similar Products Featured