# Ninja Number Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ninja Number the right Telephony solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174026/Ninja-Number/reviews --- Ninja Number 3.5 (11) [View alternatives](https://www.capterra.com/p/174026/Ninja-Number/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ninja Number Ease of use 3.7 Customer Service 3.5 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Broker/Owner Used the software for: 2+ years ### "Great Product" May 9, 2018 5.0 Pros I rely on Ninja Number for my real estate business and they have never let me down. great product and pricing. thank you! Cons Nothing that I have seen so far with this software. I have been using Ninja number for several years now. Review Source JM John M. Financial Services Representative Used the software for: 1-2 years ### "I use this number for registrations and feedback at my workshops." May 9, 2018 5.0 Pros It records my guest's name, number, and is always available, even when I am not. It plays the messages from my computer, and it alerts me via email whenever somebody calls or faxes. Cons If I want to share the messages with my assistants, and then she leaves, it seemed a bit problematic to remove them and replace their access with a new one. Also, I wish it could somehow filter telemarketing faxes (I know that's probably unrealistic). Review Source SS Steve S. VP and Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "After 20-years, we are DONE with NinjaNumber" September 3, 2024 1.0 Almost 20-years a VoiceNation/SimplyOne/NextPBX/NinjaNumber customer. They are now stand-alone, no affiliation with VoiceNation ... however, NN uses VN's live answering service!!! Go figure. There is no customer service at NN. No one ever returns an email, a phone call. Zero response even via Chat (also using VN!). Not sure how they can be so NONresponsive. That Care2Call nonprofit program, is leftover from VN, no response from NN. Rate increases were crazy. Most recent rate is/was well-above the stated rate. The actual messaging interface and service was great. We are done. Pros The "virtual" service and interface worked flawlessly. However... Cons There is no customer service. Never a reply to any means of communication. Funny, eh? They have retained web pages and jargon leftover from VoiceNation. See my overall experience. Review Source VR Verified Reviewer CEO Used the software for: 1-2 years ### "My experience with Ninja number has been an extremely pleasant one. Their support team is grade A." May 9, 2018 5.0 Pros The thing I like most about ninja number is how easily their sign in process is via their website. You rarely find that nowadays. Cons I truthfully have no issues with their software, I absolutely love it. The software in my experience seems always up to date. Review Source JA Josh A. Program Coordinator Used the software for: 2+ years ### "Perfect for our needs" May 9, 2018 4.0 Pros Everything is good. I had a few times when it didn't work when I needed it, but when it does it is perfect. Cons No live customer service on weekends to help with software questions that's my biggest concern. Review Source VR Verified Reviewer Owner / Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "VEHEMENTLY do NOT RECOMMEND NINJA NUMBER" December 3, 2021 1.0 We have been customers since "Ninja Number/Simply One/NextPBX was Voice Nation at its inception many years ago. Service was initially straight forward, over the years reliability SIGNIFICANTLY DECLINED - and CUSTOMER SERVICE became NON-EXISTENT. Also - the phone system evolved, becoming more complicated yet there was no GUIDEBOOK, explanation or customer service to assist with set up, changing and / or using the PBX system. When referred to the webpage for this info - there is very sparse information, no overview or true guidance for FULL use of this very intricate phone system. This year we had COMPLETE PHONE SERVICE OUTAGES, during which WE COULD NOT REACH CUSTOMER SERVICE. After multiple calls - we reached only a "call-center," where someone took a message and nobody called us back. Additionally, while talking to the "call center" - their phone lines cut us off mid-sentence. REPEATEDLY! I mean, multiple (25+) times getting cut off! This is no exaggeration. We are a small Healthcare business - and OUR PATIENTS COULD NOT REACH US. We're talking about pregnant women and oncology patients undergoing critical care - unable to reach their healthcare providers. Never once did we receive an email, or any other kinds of notification from Ninja Number/Simply One/NextPBX letting us know the system status update, what had happened, when it would be resolved. No apologies, no concern, NO COMMUNICATION. We always found out because our patients would start emailing us. Unacceptable! Pros Very complex, intricate phone system with multiple options. HOWEVER, completely useless if you have no reference manual and NO CUSTOMER SERVICE! Cons \- Horrible Customer Service . . . literally non-existent. - System Outages - days at a time, no warning, no explanation, no assistance during down time. - NOT RELIABLE Reason for choosing Ninja Number At the time Ninja Number was "Voice Nation," and one of the few on the market. Years ago! Review Source RR Ruston R. Owner Simple Stay Weekly Rentals Real Estate Used the software for: I used a free trial ### "Didn't work, not intuitive" February 15, 2019 2.0 It appears they let me cancel my trail and haven't charged me. So that's a plus. Pros It's the most affordable option I could Find. Cons It didn't work. Instead of a list of options to work though you have to use the wizard and walk through the whole process every time. A process which breaks at the voicemail prompt when I do it from my cell. From their website dashboard you have virtually no functionality. I reached out to the chat support several times during normal hours and got no response for support. Searched their help pages with no luck. Review Source KB Ken B. CEO Non-Profit Organization Management Used the software for: I used a free trial ### "Waste of time for nonprofits" June 20, 2019 1.0 Ninjanumber.com falsely advertizes that they give free 800 services to nonprofits. We applied, sent our IRS determination letter stating that we are an exempt 501c3 charity and pkacwd a link to http://ninjanumber.com on our website, as required fot the alleged grant, then sent them back an emial a. Never heard anything back, it was as if we had never applied or they never expected anyone to actually apply for an 800 number from them! I don't usualkt go to the extent of complaining about not getting a grant or service, but this has a distinctly fraudulent feel. Pros Nothing it was never sent, they never followed through, not very reliable, if this is how they treat people in the beggining, imagine what your experience may be... Cons They never delivered or followed through with they're promises after we did everything they asked... Review Source Response from Ninja Number June 21, 2019 Hi Ken, We apologize for your frustration and hope we can amend this. We will be in touch! TB Tyler B. Preaident & CEO Used the software for: 6-12 months ### "Excellent service for the price - easy to use portal" May 9, 2018 5.0 Pros User friendly portal - perfect price and you get a bang for your buck! Best price for anyone looking for a phone system! Review Source KK Kristina K. gallery owner Used the software for: 1-2 years ### "its been great!" May 9, 2018 5.0 Pros the things i like best about this software are its ease of use, customer service, and its customizablility Cons the things i like least about this software are its nothing that comes to mind, my experience has been great Review Source MG Mark G. owner Medical Devices Used the software for: 6-12 months ### "Your service always works and was easy to set up and change. Great job!" May 9, 2018 5.0 ease of use! Pros ease of use and how professional it is! I use your service on a weekly basis and it always works for me and my customers. Cons pretty happy so no major complaints. If there was something to change then it would be to have a menu option for more messages that people could listen to. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.