--- title: "Keen IO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Keen IO Software - reviews, pricing plans, popular comparisons to other Embedded Analytics products and more." source_url: "https://www.capterra.com/p/174027/Keen-IO/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # Keen IO Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Keen IO ## What is Keen IO? The Complete Event Data Management Solution- Keen is the all in one solution for event data management, from collection to application. Our platform allows you to stream, store, query, and present your data from a single API. Keen makes it easy to dive into the product data you need, allowing you to identify and solve product issues faster, enhance user experiences, and ship product rollouts faster. ## What is Keen IO used for? [Data Visualization](https://www.capterra.com/data-visualization-software/)[Statistical Analysis](https://www.capterra.com/statistical-analysis-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/) Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $149 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Keen IO?[Manage this product listing](https://www.g2.com/products/keen-io/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Keen IO 3.2 (11) VS. [### MATLAB](https://www.capterra.com/p/125813/MATLAB/) [4.6 (2,097)](https://www.capterra.com/p/125813/MATLAB/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price $203.63 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (11) Ease Of Use 4.0 (2,097) Value For Money 2.9 (10) Value For Money 4.2 (1,492) Customer Service 3.1 (9) Customer Service 4.2 (1,376) ## Keen IO alternatives [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) [4.5 (645)](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) [Minitab](https://www.capterra.com/p/109731/Minitab-Statistical-Software/) [4.5 (391)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/) Starting price $2394.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/109731/Minitab-Statistical-Software/) [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,364)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) Highest Rated [GraphPad Prism](https://www.capterra.com/p/119786/GraphPad-Prism/) [4.7 (144)](https://www.capterra.com/p/119786/GraphPad-Prism/reviews/) Starting price $252.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119786/GraphPad-Prism/) [View all alternatives](https://www.capterra.com/p/174027/Keen-IO/alternatives/) ## FAQs about Keen IO Overview ### Which roles and teams benefit most from Keen IO? Keen IO is most used by technology leaders, software developers, and product teams that need to collect, analyze, and monitor application event data. CTOs and engineering leaders track product performance and technical usage, while product managers and founders examine customer behavior to guide feature priorities and business decisions. Answer based on 11 reviews Overview ### What company size and specific industries is Keen IO built for? Keen IO is designed for B2B and B2C SaaS companies, as well as product owners, DevOps teams, and businesses in CRM, e-commerce, advertising and marketing technology, and help desk software. It is best suited for organizations that need analytics across software and customer-facing digital products. Features and Usability ### What are the key features of Keen IO? Keen IO offers dashboards, dashboard creation, and charting for analytics display, plus real-time analytics, ad hoc query, and search/filter for exploring data. It also includes data import/export, data extraction, data connectors, API access, access controls/permissions, SSL security, and third-party integrations for managing and connecting data sources. Pricing ### How much does it cost and what fees or limitations are included? Keen IO starts at $149 per month for the Team plan, with a free version and free trial available. Team includes 250,000 events, 5,000 queries, Dashboard Creator, Data Explorer, and role-based access. The Business plan costs $699 per month and adds 3,500,000 events, 20,000 queries, S3 Streaming, and custom SSL. Integrations ### Which third-party tools and platforms does Keen IO integrate with? Keen IO integrates with 7 third-party tools, including GitHub, Heroku, OpenShift, Segment, SendGrid, Stripe, and Twilio. These integrations cover development, data collection, email delivery, payments, and messaging workflows, giving teams several options for connecting event data with common business and engineering platforms. Getting Started and Support ### What training and onboarding options does Keen IO offer? Keen IO provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions offer guided remote setup, and documentation gives teams written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does Keen IO offer? Keen IO provides email/help desk support, a knowledge base, and chat. User feedback on support quality is not available here, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate direct help plus self-service documentation and real-time chat. ## Features AI summary Based on 1,070 Embedded Analytics reviews Capterra reviewers highlight these as the features buyers care about most when choosing statistical analysis software: - **Reporting & Statistics** (**46%** of reviewers rated this feature as critical) - **Data Visualization** (**48%**) - **Reporting/Analytics** (**45%**) Keen IO includes **Data Visualization**, which helps teams turn data into charts and dashboards that are easier to review and share. However, it does not offer **Reporting & Statistics** or **Reporting/Analytics**. Instead, it provides **Data Import/Export** (**44%**), giving users a way to move data in and out of the system for further analysis and reporting in other tools, helping businesses work with their data more flexibly and support better decision-making. Data Visualization 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Data Extraction 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Visual Analytics 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data Access Controls/Permissions Define levels of authorization for access to specific files or systems Ad hoc Query One-off queries made on an as-needed basis API Application programming interface that allows for integration with other systems/databases Keen IO 24 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Ad hoc Query: One-off queries made on an as-needed basis - API: Application programming interface that allows for integration with other systems/databases - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Dashboards: An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance. - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Devices: Has the ability to edit visualization across devices and device types (e.g. computer and phone). - Match & Merge: Looking at data from different sources and finding possible duplicates, or identical matches - Metadata Management: Collect and maintain structured information that describes data or content - Real-Time Analytics: Analyze and gain insights into data in real-time - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Interface: A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visualization: Graphical representation of data or processes - Website Analytics: Track and analyze information regarding website visitors --- Get Advice We can help you find the software with the features you need. Features 2.8 (11) 2.8 Based on 11 reviews ## Pricing Value for money 2.9 (10) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/174027/Keen-IO/pricing/) Free $0.00 It includes: - 1000 Events - 100 Queries - Unlimited Visualizations Team $149.00 Flat Rate,Per Month It includes: - Data Explorer - Role-Based Access - 250000 Events - 5000 Queries - Dashboard Creator Business $699.00 Flat Rate,Per Month It includes: - 20000 Queries - 3500000 Events - S3 Streaming. Custom SSL Custom Contact Vendor for Pricing Value for money 2.9 (10) 2.9 Based on 10 reviews ## Integrations [ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Heroku](https://www.capterra.com/p/158191/Heroku/)[ Segment](https://www.capterra.com/p/150621/Segment/)[ OpenShift](https://www.capterra.com/p/176566/OpenShift/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (9) 3.1 Based on 9 reviews ## User reviews Overall rating 3.2 Based on 11 reviews Filter by rating 5(2) 4(4) 3(1) 2(2) 1(2) Mentioned topic Sorted by most recent GG Guy G. Director Health, Wellness and Fitness ### "Good way of bringing together and visualising different data sources " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 29, 2024 Pros Great data visualisation tool, bringing together different systems and sources Cons limited graphical options for the price... especially on hiher tiers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG David G. CTO Computer Software ### "Easy, powerful analytics in just minutes!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 8, 2020 We've been with Keen since the very early days when it was just a very small team and I could personally correspond with \[SENSITIVE CONTENT HIDDEN\]- not to mention the amazing support I could always count on from \[SENSITIVE CONTENT HIDDEN\]; I don't think either of them are with the company any more - but it was the solid foundation put in place those days that has kept us with Keen. Pros Keen allows me to gather, warehouse and visualize data on any platform quickly and beautifully. Cons I haven't checked the docs recently but I would love more and prettier visualizations; also, cost has gone bananas since...whenever it changed a year or two ago. Alternatives considered [Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) [Kissmetrics](https://www.capterra.com/p/154930/Kissmetrics/) Reasons for choosing Keen IO documentation, free usage tier, good examples, team (all of these are based on 5 years ago or whatever - some things - such as the free tier which I don't think exists any more? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Matthew S. Senior Software Engineer Computer Software ### "Great Way to Deliver Enduser Analytics Quickly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2020 Pros Very quick time to deliver Fully managed Performance is great Query features are robust Great documentation Great Uptime Great support Cons Ability to delete/amend data is very limited - this is by design and allows them to do the other great things they do but definitely something to be aware of. Doesn't allow for sending events idempotently, which means if the request is received but the response fails and you send the event again you can end up with duplicate events. Which means you have to query for the event before deciding to send again or not. Reasons for choosing Keen IO Fully managed Quick time to deliver Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM PRAKASH M. CTO Computer Software ### "Fast, reliable, and easy to integrate with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2019 Our experience with Keen over the past 3+ years has been very positive. The technology works and is less expensive cost of ownership vs. building our own. The team members we have interacted with are knowledgeable and responsive. We store a large volume of data, and depend on Keen for mission critical functions. Pros Ramp and path to deployment was fast. AWS S3 integration in and out. API has been stable and reliable. Flexible query syntax. Easy to use dashboard for browsing data and constructing queries. Most queries run very fast on large JSON datasets. No indices. Cons Most queries hit cached datasets (1-3 hours old). Need to be aware of how volume-based pricing works to decide on the optimal query design. Alternatives considered [GoodData.AI](https://www.capterra.com/p/123828/GoodData/) [Looker](https://www.capterra.com/p/169053/Looker/) Reasons for choosing Keen IO Keen was the only API solution we considered, and a very different alternative than the other options we considered. Keen was recommended to us by a Data Science consultant we were working with, who had good experience with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sinan S. CTO Computer Software ### "Easiest way to launch an analytics solution and dashboard embedded to your dashboard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2019 Pros It was very easy to understand and setup. Support was responsive enough. Account managers produced good pricing structures as our company growed. Cons There may be more details on the data structure. Reasons for choosing Keen IO AWS Kinesis was too detailed, hard to set up, Keen was very clear at first right. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jeff C. CTO Marketing and Advertising ### "A reasonable choice for very high scaling data but can be pricey" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 18, 2019 It's a necessary piece of the pie for us but not the most user friendly. Pros We have a CSM who is very understanding and accomodating and can help us navigate. That is helpful. It also does a good job of handling event writes which we do hundreds of millions per day. Cons They bill READ queries based on how much data needs to be looked at and that can get pretty pricey. One of the few software that actually bills for reads which is pretty unconventional. The query speeds also aren't that fast for uniques data. Switched from [Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) MP didn't have the ability to scale as well or have as good of an API. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Gloria C. Product Manager Hospitality ### "Good until they changed pricing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 10, 2019 Pros Functional BI tool that did what we needed to analyze user data on our software. Cons They changed the price last year / early this year which caused our pricing to skyrocket, so we decided to switch BI tools, of which there are plenty in the market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Product Director Financial Services ### "Very poor service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 1, 2019 Pros At first we were attracted by the simple pricing model per event streamed that Keen was providing and it worked well for a while. Cons BUT after a while we were forced to change the pricing model per property scanned instead which suddenly brought the cost up to 10 times what it was ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF James F. Developer Computer & Network Security ### "Overcharged, refused billing support" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 18, 2019 🤮avoid at all costs. Pros Product is pretty good. All other things considered, I would not have an issue with the product. Cons I was overcharged, and Keen.io refused to provide a billing breakdown. They cannot give you any information to help you understand why you're seeing a 1,000% increase in charges with no increased utilization. Had to cancel the account and revoke keys, and cancel my credit card. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Founder Internet ### "My life is full of constant back aches everytime I remember there's no alternative to Keen.io" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 6, 2018 Pros The idea itself is good. Its support team genuinely wants to help. But they don't. Creating a graph is extremely easy - I think they have misunderstood their desired use case though because most people don't want to create one graph but have a solid metric system. Creating things like cached queries lack extensive documentation and just DON'T work. Cons It took me 1 hour to set up one graph. Then it took me 1 month+ to setup a dashboard. It was about $15,000 in salaries, and a lot of idle time just waiting for a response. It really slows down the process. Our graphs were often empty and even their engineers didn't know what was wrong. They advised us to change parts of our code that at the end of the day, didn't fix it. If their own engineers don't know how to make it work, how can WE?! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/174027/Keen-IO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.