Keen Labs

Keen


1.5 / 5
4 reviews


Average Ratings

4 Reviews

  • 1.5 / 5
    Overall

  • 2 / 5
    Ease of Use

  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Keen Labs
  • keen.io
  • Founded 2011
  • United States

About Keen

APIs for capturing, analyzing, and embedding event data in everything you build.


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Keen Features


Keen Reviews Recently Reviewed!


Very poor service

Feb 01, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: At first we were attracted by the simple pricing model per event streamed that Keen was providing and it worked well for a while.

Cons: BUT after a while we were forced to change the pricing model per property scanned instead which suddenly brought the cost up to 10 times what it was !

My life is full of constant back aches everytime I remember there's no alternative to Keen.io

Sep 06, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money

Pros: The idea itself is good. Its support team genuinely wants to help. But they don't. Creating a graph is extremely easy - I think they have misunderstood their desired use case though because most people don't want to create one graph but have a solid metric system. Creating things like cached queries lack extensive documentation and just DON'T work.

Cons: It took me 1 hour to set up one graph. Then it took me 1 month+ to setup a dashboard. It was about $15,000 in salaries, and a lot of idle time just waiting for a response. It really slows down the process. Our graphs were often empty and even their engineers didn't know what was wrong. They advised us to change parts of our code that at the end of the day, didn't fix it. If their own engineers don't know how to make it work, how can WE?!

Overcharged, refused billing support

Jan 18, 2019
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Product is pretty good. All other things considered, I would not have an issue with the product.

Cons: I was overcharged, and Keen.io refused to provide a billing breakdown. They cannot give you any information to help you understand why you're seeing a 1,000% increase in charges with no increased utilization. Had to cancel the account and revoke keys, and cancel my credit card.

Overall: avoid at all costs.

Sep 18, 2017
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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