--- title: "Pinpoint Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pinpoint Software - reviews, pricing plans, popular comparisons to other Applicant Tracking products and more." source_url: "https://www.capterra.com/p/174069/Pinpoint/" page_type: "product" language: "en" --- # Pinpoint Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pinpoint ## What is Pinpoint? Pinpoint is the ATS for multi-stream hiring. One platform runs every kind of hire your team has on its plate, from high-volume to executive search. Whether you're recruiting across cities or countries, hiring desk-based and frontline workers, or running early-career hiring alongside specialist search, Pinpoint adapts to how each part of your business hires. AI and automation power your hiring, so your team can focus on people. You'll get the flexibility, control, and ease of use to run consistent, high-quality hiring across the organization, without slowing anyone down or adding hurdles for recruiters, hiring managers, or candidates. ## What is Pinpoint used for? [Recruiting](https://www.capterra.com/recruiting-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/)[Talent Management](https://www.capterra.com/talent-management-software/) Recognitions Shortlist Overall rating Based on 91 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Applicant Tracking / 2026 - Recruiting / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Pinpoint alternatives Highest Rated [4.6 (3,529)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (10,945)](https://www.capterra.com/p/130706/ZipRecruiter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [4.5 (1,266)](https://www.capterra.com/p/125768/Zoho-Recruit/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (1,262)](https://www.capterra.com/p/226634/CEIPAL-ATS/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/174069/Pinpoint/alternatives/) ## FAQs about Pinpoint Overview ### What problems does Pinpoint solve? Pinpoint solves admin-heavy, email-driven recruiting by centralizing applications, candidate history, interview scheduling, messaging, scoring, and compliance data in one system. It helps HR teams, recruiters, hiring managers, and growing businesses reduce time-to-hire, cut agency reliance, standardize fair screening, improve candidate experience, and gain visibility into pipeline bottlenecks and hiring decisions. Answer based on 87 reviews Overview ### Which roles and teams benefit most from Pinpoint? Pinpoint is most used by HR leaders, talent acquisition teams, and operations executives who need to streamline hiring from sourcing to offer management. HR managers and directors use it to organize candidates and collaborate with hiring managers, while founders and executives rely on it for recruitment visibility, process consistency, and team growth planning. Answer based on 91 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Pinpoint built for? Pinpoint is ideal for mid- to enterprise-size organizations managing multiple hiring types, yet 60% of reviewers come from small businesses. It also serves midsize companies at 27% and enterprises at 13%. Financial Services leads industry use at 14%, followed by Utilities at 10% and Telecommunications at 9%. Answer based on 91 reviews Features and Usability ### What are the key features of Pinpoint? Pinpoint includes core applicant tracking and candidate management features like job posting, candidate profiles, pipeline management, and interview scheduling. Reviewers also highlight collaboration tools such as commenting and shared feedback, plus reporting dashboards, workflow automation, GDPR compliance, and integrations that support recruiting and onboarding processes. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does Pinpoint integrate with? Pinpoint integrates with over 100 third-party tools, including ADP Workforce Now, ActiveCampaign, Appcast, Asana, BambooHR, CareerBuilder, Checkr, and ClickUp. Its catalog spans recruiting, HR, assessments, and productivity platforms, with additional connections such as Breathe, Bryq, Cappfinity, and Certn. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Pinpoint offer? Pinpoint provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced viewing for setup and feature review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Pinpoint offer, and how do users rate the experience? Pinpoint offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as quick, helpful, and knowledgeable, especially during implementation and ongoing account management. Some report immediate online help and fast issue resolution, though a few mention inconsistent account-manager contact and occasional slow chat responses. Answer based on 39 reviews Features and Usability ### How easy is Pinpoint to use? Pinpoint makes everyday recruiting tasks easy for recruiters, hiring managers, and candidates with a clear, intuitive interface. Many teams mention quick setup, simple navigation, and low training needs. Some users still find interview setup, template editing, candidate visibility across roles, and a few workflow areas more complicated than expected. Answer based on 60 reviews Features and Usability ### How well does Pinpoint handle the candidate process? Pinpoint supports a structured, candidate-friendly hiring process with clear applications, communication tools, scheduling, and onboarding features. HR teams and in-house recruiters value the visibility, automation, and collaboration across hiring stages. Some teams still want better integrations, mobile usability, or more flexibility in certain workflows, but overall the process feels more organized. Answer based on 35 reviews ## Features AI summary Based on 7,750 Applicant Tracking reviews Capterra data shows that buyers of applicant tracking software rank the following features as their top priorities: - **Candidate Tracking** (**49%** of reviewers rated this feature as critical) - **Application Management** (**45%**) - **Candidate Profiles** (**43%**) Pinpoint supports all three features that reviewers consider most important: **Candidate Tracking**, **Application Management**, and **Candidate Profiles**. Together, these capabilities help hiring teams monitor candidate progress, manage applications in one place, and maintain complete applicant records, allowing teams to make faster and more organized hiring decisions. Application Management 4.5 (24) 100.00% of 24 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates Candidate Profiles 4.1 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Record candidates' information such as role, professional qualifications, experiences, skills or attributes Resume Storage 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Upload and store resumes Job Posting 4.7 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) Interview Scheduling 3.9 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Plan, organize and set up the date, time and location of a candidate's individualized interview Applicant Tracking 4.9 (22) 100.00% of 22 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle Pinpoint 68 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Management: Build, track, and maintain relationships with candidates - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Sourcing: Proactive search for potential hires to fill current and future job openings and build talent pipelines - Candidate Tracking: Record interactions, notes, and developments with candidates - Careers Page: Web page to host job postings, show role descriptions or receive applications from potential candidates - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Internal HR: Designed to be used by internal recruiters or HR hiring managers - Interview Management: Create and track interviews with a reminder system - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Job Management: Manage and track all job information and associated tasks - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Job Requisition: Request a new hire, explain the need, and determine available budget - Matching Engine: Algorithm that connects jobs, orders, properties, and other data based on parameters like candidates, skills, quantity, and pricing - Mobile Access: Access software remotely via mobile devices - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Reporting: Active reporting of data and metrics - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reference Checking: Process used by hiring managers to get more information about a candidate by contacting previous employers - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resume Database: A searchable repository of candidate profiles - Resume Parsing: Automates the extraction and analysis of key information from resumes or CVs - Resume Search: Search through the software for stored resumes - Resume Storage: Upload and store resumes - Scoring: Automatically calculate score after the assessment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Searchable Database: A collection of records that can be retrieved based on specific queries - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Recruiting: Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Talent Pool: Database of potential candidates who can meet immediate or long-term job vacancy needs and track their interest in role - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (91) 4.5 Based on 91 reviews ## Pricing Value for money 4.7 (80) Value for money 4.7 (80) 4.7 Based on 80 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (83) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (83) 4.7 Based on 83 reviews ## User reviews Overall rating 4.7 Based on 91 reviews Filter by rating 5(69) 4(17) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent RD Racheal D. Talent Acquisition Specialist Computer Software ### "Fantastic ATS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2026 Constantly improving and adding useful features and the support from AMs and the chat function are next level. Makes my job sooo much easier and efficient. Pros Pinpoint is a great system to use. Everything in one place, innovative and informative. I love the product spotlights and the search function - so user friendly. The chat support is amazing as is our account manager. Cons I don't like how you can't see who scheduled interviews are with on the calendar invite until you go into it and click on the link. I'll like interviews and scheduling to be more integrated with Teams so I can use the transcript tool and schedule interview through Teams but that's an internal preference. Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) That system was awful - not user friendly at all. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MZ Mitch Z. Senior Manager, Global Talent Acquisition Electrical/Electronic Manufacturing ### "Pinpoint Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2026 My overall experience with Pinpoint has been quite positive thus far. It is a great product, and they have a strong Customer Success team to ensure we have real-time solutions to our questions. They regularly come out with product updates which enhance the system. Pros Pinpoint has an amazing UI, the Customer Support team is top notch, and the price point makes it one of the best value for money ATS platforms out there. Cons Because we are a large global company, there have been times where our requirements across the globe have been a constraint while using the system. Internal users not being able to use the system in their local language is one example of this (we have HR representatives on almost every continent and as such, there is a lot of language diversity). Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We switched from ADP Recruiting Management, but that was not an option above. Our old system's UI was significantly outdated and difficult to use. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reasons for choosing Pinpoint I know we considered others, but I was not part of the team who evaluated other vendors. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GD George D. Global HR Reporting Specialist Insurance ### "Pinpoint Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 27, 2026 Overall, i'm really happy with this product and would recommend this to anyone asking. I think it has made a great impact to the business Pros The ease of accessibility, the ability to report on data from a single source, and the overall user experience. Cons From time to time reporting hasn't worked but that's due to the increase of candidates we have and file sizes. Switched from [Sage People](https://www.capterra.com/p/132329/Sage-Business-Cloud-People/) To have 1 global platform where all recruitment teams could recruit from. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 1, 2026 Thanks so much for your review, George! It’s great to know Pinpoint is helping support a single global recruitment process and providing visibility into data from one place. Appreciate the feedback as well, it helps us continue improving the platform. Thanks again for taking the time to share your experience and recommendation! KC Katy C. Resourcing Manager Non-Profit Organization Management ### "Excellent user experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 19, 2026 Excellent! We’re very pleased with the product and the support that we received during the implementation. Pros Pinpoint is extremely user friendly, both for candidates and the hiring teams. It’s really easy to review and compare candidates as you move them through the hiring process. Cons It can be difficult to identify candidates that have been declined and emailed against those that haven’t when moved in to the ‘rejected’ stage. Switched from [HARBOUR](https://www.capterra.com/p/157207/Complete-ATS/) The old system was quite outdated and clunky. Alternatives considered [Teamtailor](https://www.capterra.com/p/144801/Teamtailor/) Reasons for choosing Pinpoint The system offered more of the things we wanted to do, particularly relating to onboarding. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 1, 2026 Thanks so much for your review, Katy! We’re really glad to hear Pinpoint has been a positive experience for your team, and that the platform’s ease of use is helping you work more effectively. We're also pleased to hear the implementation process went smoothly and that our team was able to help you get up and running successfully. Thank you for the feedback as well, it helps us continue improving the platform. Thanks again for taking the time to share your experience! CH Crystal H. Talent Partner Media Production ### "Pinpoint: An Evolving ATS for Modern Hiring Practices." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 The overall experience with Pinpoint has been really positive. The transition was smooth, well-organised and completed at pace. Implementation was handled clearly and efficiently, and the ongoing support, both from our account manager, \[sensitive content hidden\], and the wider support team, has been consistently helpful. It’s a great product, supported by a knowledgeable and approachable team. Pros Easy and intuitive to use for recruitment teams, hiring managers and candidates alike. The interface is clear and flexible, allowing you to tailor it to your needs. It’s backed by a strong product roadmap with exciting updates ahead, and supported by excellent sales and aftercare teams. Pinpoint feels purpose-built for in-house recruitment, helping teams manage workloads efficiently. It sits at a mid-market price point but offers the functionality of a high-end ATS, making it great value for money. Cons Very little I dislike about the product. If I had to pick something, I’d like the ability to preview more of the email content before sending, and to include a default company signature. These are very minor points and largely down to personal preference; overall, it’s an excellent ATS. Switched from [IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/) Networks recruitment bolt on was underpar product for our organisation. Alternatives considered [Tribepad](https://www.capterra.com/p/149593/Applicant-Tracking-Software/) Reasons for choosing Pinpoint Preferred the pinpoint user interface - Ami in sales was much more helpful and proactive in showing us exactly what we could do with Pinpoint, which made us feel more comfortable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 19, 2026 Thanks so much for your review! We're so glad to hear the transition was smooth and that the platform has been such a great fit for your team, hiring managers, and candidates. We're also very excited about the product updates on the roadmap. We'll make sure the feedback on email preview and default signatures gets passed on to the product team. It's really useful to hear, even when it's minor. Thanks again for taking the time to share your experience! CT Charlotte T. Senior Enterpsie Systems Analyst Information Technology and Services ### "Efficient Campaign Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 My overall experience with Pinpoint has been very positive. The platform is user-friendly and intuitive, making it easy to create, manage, and monitor campaigns. I particularly appreciated the ability to segment audiences effectively and access real-time performance insights, which helped improve targeting and decision-making. While there is always room for enhancing certain advanced features, Pinpoint has been reliable and efficient in supporting day-to-day marketing activities. Pros I liked Pinpoint’s ease of use and intuitive interface the most. It allowed me to quickly create and manage campaigns without needing extensive training. The platform’s targeting capabilities and data insights were also very helpful in reaching the right audience and optimising performance. Cons A limitation is that full DocuSign integration requires the onboarding module, which can add complexity and dependency on additional setup and cost. Switched from [LinkedIn Recruiter](https://www.capterra.com/p/234965/LinkedIn-Recruiter/) The ATS functionality was being decomissisoned. Alternatives considered [Access PeopleXD](https://www.capterra.com/p/188442/CoreHR/) [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reasons for choosing Pinpoint Met our requirements more than the others. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 21, 2026 Thanks so much for your review Charlotte! We're so glad to hear you've found the platform intuitive and easy to pick up. It's great that you were able to get up and running quickly without needing extensive training. It's also great to hear that the targeting capabilities and real-time insights have been helping with audience segmentation and decision-making. That's exactly what we want teams to get value from. We appreciate the feedback about the DocuSign integration, and we'll make sure that gets fed back to the product team. Insights like this are really helpful as we continue to improve the platform. Thanks again for taking the time to share your experience! JS Jed S. Talent Acquisition Manager Computer Software ### "Pinpoint can be a game-changer for any TA team, large or small" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 Our overall experience with Pinpoint has been amazing. It has fundamentally changed the way we approach recruitment - moving us from a more reactive, admin-heavy process to a structured, data-led and candidate-focused function. The implementation was smooth, and the support from the Pinpoint team has been excellent throughout. They are responsive, collaborative, and clearly understand the challenges in modern talent acquisition. Since introducing Pinpoint, we’ve improved candidate engagement, increased hiring manager buy-in, using the pre-onboarding portal our sign-to-start ration has been 100% over the past 3yrs! We have gained much better visibility over our recruitment activity. It's enabled us to scale our hiring in a much more controlled, data-backed and efficient way. Hiring managers LOVE how easy it is to use, it literally takes 5 minutes to show new hiring managers the strongest way to use it and the available queuing CV's and using AI fields. Pros Pinpoint has genuinely transformed how we run recruitment. The platform is incredibly intuitive, which made adoption across hiring managers seamless, and it’s allowed us to streamline our entire recruitment process, and beyond! The candidate experience is a standout - the application journey is clean and user-friendly, and the communication tools (email templates, status updates, interview scheduling) have significantly improved engagement and responsiveness. We’ve seen a noticeable reduction in time-to-hire and a much more organised pipeline as a result. From an internal perspective, the visibility and reporting are excellent. Being able to track progress, identify bottlenecks, and make data-driven decisions has elevated recruitment from an admin function to something much more strategic. The automation features also save us a huge amount of manual effort, which in itself has reduced our time-to-hire. Cons There are very few real drawbacks. As with any system, it's important that you set the ATS up properly to get the best from it - it can seem quite a learning curve when you start exploring the more advanced features (particularly around reporting and automation), but Pinpoint Customer Service Chat is literally on hand to help whenever you need - but once set up, it becomes incredibly powerful. Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Workable at the time was very manual process and very limited in features - it was more like a CRM than an ATS. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) [SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reasons for choosing Pinpoint Pinpoint did everything we needed at a very good pricepoint and since then has grown and grown in their offering Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 18, 2026 Thanks so much for your review Jed! That 100% sign-to-start rate over 3 years is incredible to hear. We're really glad Pinpoint has helped shift your team's recruitment from a reactive, admin-heavy process to something more structured, data-led, and candidate-focused. It's great to hear hiring managers have found it so easy to pick up, and that the candidate experience, reporting, and automation have all been making a real difference. We appreciate the honest feedback on the learning curve with advanced features too. Insights like this are really helpful as we continue to improve the platform. Thanks again for taking the time to share such a detailed and thoughtful review! SB Sop B. Talent Acquisition Manager Machinery ### "If you are not already using Pinpoint, you should be!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 5 stars! Account Managers, Implementation Managers, Support function are all fantastic, and so quick! Pros From the moment I reached out for a demo of Pinpoint to the implementation and continuous account support, the service really has been second to none. The system ticked all the boxes we wanted in an ATS system, onboarding portal, user friendly and the ability to amend your own templates, excellent reporting capabilities and dashboards making data easy to understand, security conscious, a talent pipeline and a streamlined recruitment process. The system is excellent value for money as I honestly do not believe there is a better system out there for us. Cons Nothing, the system is exactly what we wanted and got. If I had to be picky, It would be nice to have a chat function on our careers site where candidates can ask live questions. Switched from [HARBOUR](https://www.capterra.com/p/157207/Complete-ATS/) The system was clunky, old and not customisable, we had to ask just to update an interview template. It was not user friendly at all. Alternatives considered [Teamtailor](https://www.capterra.com/p/144801/Teamtailor/) [Workable](https://www.capterra.com/p/130175/Workable/) Reasons for choosing Pinpoint Your system had a preboarding portal which Team Tailor did not. Workable does have this option but they wanted to charge a lot of additional money for this add on whereas you included it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 18, 2026 Thanks so much for your review! It's really great to hear your experience has been so positive from demo all the way through to ongoing support. We're glad the onboarding portal, reporting, and template flexibility have all been hitting the mark, and that the team has been quick and helpful throughout. Thanks for also sharing that you're interested in a careers site chatbot. Our AI Candidate Companion could be the answer here; it turns your careers site into a two-way experience, answering every question candidates have and guiding them toward the roles that suit them best. We'll have your Customer Success Manager reach out with more information! Thanks again for taking the time to share your experience! JO Justin O. Head of Enterprise Systems Higher Education ### "Pinpoint Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 13, 2026 really like the interface and useability, everything is clearly laid out and easy to access for end users and admins alike Pros Easy to use and setup, streamlined user experience, good AI features. Vacancies are easy to find and check on progress. Cons The link to docusign can be over complicated to complete, multi tenant platforms can be difficult to sort out. Switched from [LinkedIn Recruiter](https://www.capterra.com/p/234965/LinkedIn-Recruiter/) End of product life meant we had to move to a new system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 14, 2026 Thanks so much for your review Justin! We’re really glad to hear you’ve found Pinpoint easy to use and set up, and that the interface and AI features have been working well for your team. Appreciate the feedback, it helps us continue improving the platform. This will be fed back to the team. Thanks again! WM William M. Graduate Business Analyst Utilities ### "Levelling up with Pinpoint" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Pinpoint is a very user-friendly and intuitive system. The system was fun to learn and explore all the possibilities that were possible within both the recruitment and onboarding applications. I focused more in my role on the onboarding side of the application did 99% of what we wanted to do and anything it couldn't do we could easily work around. It has provided a real improvement for the businesses new starter process making it more streamlined and saving lots of time for various departments. It also helped us improve the security of new starter data. Pros The system is great value for money, it has a variety of features to help in both recruiting and on-boarding. The candidate interview process is easy to operate and navigate with the candidate profile storing all the relevant information from their application and previous stages. Another positive point of Pinpoint is the reporting capability within the system. The dashboard offer a brilliant insight into both recruitment and onboarding. Cons The only con that we as a business found was that the API was difficult to work with when building the integration with our system. This issue could have been exclusive to us but is worth noting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 14, 2026 Thanks so much for your detailed and thoughtful review! We’re really glad to hear Pinpoint has been helping improve both your recruitment and onboarding processes, and that the dashboards and reporting capabilities have been valuable for your team. We appreciate your feedback on the API experience. Insights like this are really helpful as we continue to improve the platform. Thanks again for taking the time to share your experience! [View all Reviews](https://www.capterra.com/p/174069/Pinpoint/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [100Hires vs Pinpoint](https://www.capterra.com/compare/174069-206957/Pinpoint-vs-100Hires)