--- title: "Pinpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pinpoint the right Applicant Tracking solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174069/Pinpoint/reviews/" page_type: "reviews" language: "en" --- Pinpoint 4.7 (91) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Pinpoint Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Being able to track progress, identify bottlenecks, and make data-driven decisions has elevated recruitment from an admin function to something much more strategic.“ May 15, 2026 CT Charlotte T Senior Enterpsie Systems AnalystInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “A limitation is that full DocuSign integration requires the onboarding module, which can add complexity and dependency on additional setup and cost.“ May 18, 2026 JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “It's enabled us to scale our hiring in a much more controlled, data-backed and efficient way.“ May 15, 2026 JO Justin O Head of Enterprise SystemsHigher Education, 10,001+ employeesUsed the software for: 1-2 years. “The link to docusign can be over complicated to complete, multi tenant platforms can be difficult to sort out.“ May 13, 2026 CH Crystal H Talent PartnerMedia Production, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Pinpoint feels purpose-built for in-house recruitment, helping teams manage workloads efficiently.“ May 18, 2026 GD George D Global HR Reporting SpecialistInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “From time to time reporting hasn't worked but that's due to the increase of candidates we have and file sizes.“ May 27, 2026 JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Hiring managers LOVE how easy it is to use, it literally takes 5 minutes to show new hiring managers the strongest way to use it and the available queuing CV's and using AI fields.“ May 15, 2026 EC Emily C Head of HRHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “It changed quite a lot making it difficult to keep a consistent process.“ July 23, 2025 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt C. Owner / Director Computer Software Used the software for: 2+ years ### "Modern Recruitment" August 17, 2018 5.0 As a small business, using Pinpoint solved a number of problems for us - allowing us to easily manage, rank and filter a large number of applications for a single position. In addition to helping us to filter employees through to interview, the interview management functionality saved us a lot of time. Some of the new features coming online and planned will also offer great time savings as well as potentially helping to improve the quality of candidates recruited - we are keeping an eye on this carefully and will definitely use Pinpoint for our next vacancy. Pros For us the biggest pros were the ability to ask applicants to complete screener questions, then to rank and filter them based on the information which they provided - it helped us to whittle them down to a shortlist and save a lot of time. Cons We didn't encounter any problems in it's use - and a couple of concerns which we did raise were quickly addressed by the Pinpoint support and development team. Review Source Response from Pinpoint September 1, 2018 Hey Matt, thanks for taking the time to leave a review - we really appreciate the feedback. Glad the pre-screening questions are making a big difference to your hiring process and hope that a number of features we've got in the pipeline will make your hiring process even better in the not too distant future! GM Georgina M. Head of Resourcing, Reward and Policy Hospitality Used the software for: 1-2 years ### "Removing admin and gaining more data driven insights has given our team real power to make a difference!" November 19, 2025 5.0 We love it - it's really given us a new way of working and has allowed us to spend greater time in interacting with candidates. Pros We love Pinpoint! The system has provided us with such a great platform for team, leaders and our future candidates. The system is so amazingly configurable for our needs and means we can adapt to changes as they come. It also gives us data that we have never had before, giving us scope to act more strategically in the recruitment space. We also love the automatic features which help remove administration and allow our team to spend time with candidates. The team at Pinpoint are also really responsive and helpful when we have feedback or require changes. It has really added so much value to our business. Cons There really isn't anything that springs to mind. There are a few features we would like to see some improvements in, but we're confident these will come based on our feedback and work with the team. Alternatives considered [Harri](https://www.capterra.com/p/154168/TeamLive/) Reason for choosing Pinpoint The team and the confidence in being able to implement the technology without in house IT requirement Switched from [Cornerstone Recruiting](https://www.capterra.com/p/151680/Cornerstone-Recruiting/) Company separation and the need to find a stand alone supplier Review Source SN Susan N. Sr. HR Specialist Automotive Used the software for: 1-2 years ### "Basic ATS system" April 28, 2025 3.0 Pros I liked that the platform was user friendly. Everyone within our organization was able to figure it out fairly quickly. Cons Pinpoint lacked the ability to easily customize features. Everything worked from a template that would have to be changed in order to customize. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint Both seemed comparable but Pinpoint was half the cost. Switched from [Ashby](https://www.capterra.com/p/10004338/Ashby/) Ashby was not able to make calendars show as busy blocks. Review Source JO Justin O. Head of Enterprise Systems Higher Education Used the software for: 1-2 years ### "Pinpoint Success" May 13, 2026 5.0 really like the interface and useability, everything is clearly laid out and easy to access for end users and admins alike Pros Easy to use and setup, streamlined user experience, good AI features. Vacancies are easy to find and check on progress. Cons The link to docusign can be over complicated to complete, multi tenant platforms can be difficult to sort out. Switched from [LinkedIn Recruiter](https://www.capterra.com/p/234965/LinkedIn-Recruiter/) End of product life meant we had to move to a new system Review Source Response from Pinpoint May 14, 2026 Thanks so much for your review Justin! We’re really glad to hear you’ve found Pinpoint easy to use and set up, and that the interface and AI features have been working well for your team. Appreciate the feedback, it helps us continue improving the platform. This will be fed back to the team. Thanks again! AB Andy B. TA Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "PinPoint - my views" December 9, 2025 5.0 Very positive Have used other platforms and would rate PinPoint as the very best I have used Would highly recommend Pros The platform offers exceptional ease of use, with intuitive navigation and efficient access to key functions. Online support is immediate, relevant, and highly knowledgeable. The Account Manager demonstrates consistent professionalism, providing timely and helpful guidance at every stage. Cons There is very little to dislike about Pinpoint. The platform performs consistently well, and any minor issues are resolved quickly through excellent support. Switched from [IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/) Ease of use, not just for the TA team but the Hiring Managers Review Source ST Sophie T. HR Director Architecture & Planning Used the software for: 1-2 years ### "Pinpoint is an essential tool in our hiring process" March 18, 2025 5.0 Not only has Pinpoint made our recruitment process more efficient, saving us valuable time and money, but it's enhanced the candidate experience meaning we can build a talent pipeline for the future. Pros Pinpoint is incredibly user-friendly. The user interface is intuitive, and both hiring managers and candidates find it easy to navigate. Communicating well with our candidates through the ATS has enabled us to get ahead and snap up key talent. Cons I'd like to be able to move from one candidate to another more quickly, perhaps a forward arrow to jump to the next candidate in the pile? Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) We rarely used PeopleHR as an ATS as it wasn't easy to use. We resorted to tracking using a simple excel spreadsheet. Pinpoint is miles ahead of anything else on the market. Review Source Response from Pinpoint March 27, 2025 Thank you so much for your kind review Sophie! We're so happy you're enjoying Pinpoint. Quick tip on moving through candidates—you can use candidate queues to flip through candidates with the "next" command. There's more on this feature in our help article here: https://help.pinpoint.support/en/articles/5537528-how-do-i-review-candidates-in-pinpoint#h\_a3ae0acb5a The Pinpoint Team MBP Mary Beth P. Recruiter Telecommunications Used the software for: 1-2 years ### "Feedback for Pinpoint" March 26, 2025 4.0 It has been a positive experience overall. Pros Very easy to use, customer service is great. Online support is very helpful. Cons Sometimes had to add or take away items from prepopulated questions. Had a problem with interviewer seeing emails between recruiter and applicant and could not figure out how to fix. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP did not give us what we needed. Was not very user friendly. Review Source CM Casey M. Recruiting Manager Venture Capital & Private Equity Used the software for: 1-2 years ### "It works for us!" December 6, 2024 4.0 Pros It suits our unique needs! We're able to keep track of all of our portfolio company hiring in one place. Cons There are still a lot of manual aspects to pinpoint, particularly in the sourcing and scheduling functions. There have also been some issues integrating with LinkedIn properly. Alternatives considered [Ashby](https://www.capterra.com/p/10004338/Ashby/) Reason for choosing Pinpoint It is one of the few ATS that allow for multiple domain access Switched from [Lever](https://www.capterra.com/p/142452/Lever/) It was expensive and no longer fit our needs. Review Source Response from Pinpoint May 7, 2025 Thanks, Casey! We're really glad Pinpoint is helping you manage hiring across your portfolio companies. Appreciate the honest feedback on sourcing, scheduling, and integrations - it's noted and helpful as we keep improving. Best, The Pinpoint Team WM William M. Graduate Business Analyst Utilities Used the software for: 6-12 months ### "Levelling up with Pinpoint" May 13, 2026 5.0 Pinpoint is a very user-friendly and intuitive system. The system was fun to learn and explore all the possibilities that were possible within both the recruitment and onboarding applications. I focused more in my role on the onboarding side of the application did 99% of what we wanted to do and anything it couldn't do we could easily work around. It has provided a real improvement for the businesses new starter process making it more streamlined and saving lots of time for various departments. It also helped us improve the security of new starter data. Pros The system is great value for money, it has a variety of features to help in both recruiting and on-boarding. The candidate interview process is easy to operate and navigate with the candidate profile storing all the relevant information from their application and previous stages. Another positive point of Pinpoint is the reporting capability within the system. The dashboard offer a brilliant insight into both recruitment and onboarding. Cons The only con that we as a business found was that the API was difficult to work with when building the integration with our system. This issue could have been exclusive to us but is worth noting. Review Source Response from Pinpoint May 14, 2026 Thanks so much for your detailed and thoughtful review! We’re really glad to hear Pinpoint has been helping improve both your recruitment and onboarding processes, and that the dashboards and reporting capabilities have been valuable for your team. We appreciate your feedback on the API experience. Insights like this are really helpful as we continue to improve the platform. Thanks again for taking the time to share your experience! JN Joe N. HR Operations Team Leader Non-Profit Organization Management Used the software for: 6-12 months ### "Intuitive, Progressive, Satisfying" May 13, 2026 5.0 It's been a satisfying and progressive experience thus far, and we have much more functionality to unlock, which is exciting for the future. Pros It's got an easy to use interface that is very intuitive and visual; for example, my team use it to track new starters' paperwork progress and right to work checks pre-employment, and this allows us to get a clear visual summary before we even need to drill down into any detail. Cons I would have liked more customisation/freedom around how contracts of employment are utilised in the system. We have very organic templates with a number of varying fields/paragraphs depending on the details of the starters' new job. Pinpoint however requires lots of variations of templates to be uploaded, rather than vastly customisable ones. Review Source Response from Pinpoint May 14, 2026 Thanks so much for your review Joe! We’re really glad to hear the visual and intuitive interface has been helping your team manage tasks and track progress clearly. Great to hear the experience has felt progressive so far as well, and exciting that there’s still more functionality for your team to unlock. We really appreciate the feedback. Insights like this are really valuable as we continue to improve the platform. Thanks again for taking the time to share your experience! VR Verified Reviewer Account Assistant Accounting Used the software for: 6-12 months ### "The Best ATS out there" February 7, 2025 5.0 Excellent customizable ATS with detailed insights and straightforward implementation. Support team is great. Pros Easy to learn and implement all the steps required to review, interview and hire as well as on boarding within the system. Cons Sometimes the process a bit slow, but that's not something we want to complain. Review Source Response from Pinpoint May 7, 2025 Thanks so much! We're so glad you're finding Pinpoint easy to use and packed with the tools you need. And big thanks for the shoutout to our support team - they’ll be thrilled! Best, The Pinpoint Team MM Marjo M. IT Manager Media Production Used the software for: 1-2 years ### "A Great Hiring Solution For Business " December 17, 2024 5.0 Pros With Pinpoint, hiring new talent is easy and the software is awesomely reliable. I like that it makes hiring process easy and this ensures we get to onboard the best team. Cons No second thoughts about Pinpoint. It always delivers. Review Source Response from Pinpoint May 7, 2025 Thanks, Marjo! We’re thrilled to hear Pinpoint’s making your hiring process smooth and reliable — that’s exactly what we’re here for. Best, The Pinpoint Team VR Verified Reviewer Human Resource Business Partner Renewables & Environment Used the software for: 1-2 years ### "Pinpoint is a fantastic software!!" October 13, 2023 5.0 Using pinpoint has been a game changer for me Pros What I love the most about pinpoint is the fact that it allows me see candidates application history, helps me better manage against discrimination and has given me a fantastic pool of talents. Cons Absolutely nothing!!!!!!!!!!!!!!!!!!!!!!!!! Review Source Response from Pinpoint May 7, 2025 Thanks so much for the enthusiastic review!! We're thrilled Pinpoint has been a game changer and helped you build a strong, fair hiring process. Best, The Pinpoint Team AS Andrew S. Director Hospital & Health Care Used the software for: 6-12 months ### "Recruitment done right" October 5, 2019 5.0 An excellent example of software combined with passionate experience transforming the way recruitment is carried out. Pros Pinpoint is so powerfully simple, I was almost embarrassed to admit how much time and effort it has saved. It sorts out every headache recruitment can throw at you. We have a remote team across multiple locations so the ability to manage applications, have all candidate data in a collaborative environment without any worries that GDPR can throw at you is worth it alone, and that’s only scratching the surface. We are lucky enough to have high demand for positions so managing the speculative inbound flow of requests and CVs has always proved a challenge, In terms of time, regulation. And missing or forgetting about that perfect prospect. The candidate pipeline has proven to be the most powerful tool for us, and not one we Had identified needed to be solved. Finally it’s rare that software as a service is delivered with such passionate from the team. I’m used to the heavy contact pre sales world, but woefully used to that stopping the moment you hit sign up now. Pinpoint provide that rate service where you are buying into the software and humanware ecosystem. This is service as a service and the platform is only a piece of the jigsaw. If your used to the old way, or are using some of the more longer established online hr tool providers, i would consider this fresh approach. It really is in a league of its own. Cons Have found nothing negative yet. There have been a couple of things such as layout which a conversation with the Pinpoint and it’s either explained or a fix scheduled. Review Source Response from Pinpoint October 14, 2019 Hi Andrew - really appreciate your review and all of your detailed feedback. Great to see we're hitting the mark and I hope we continue to do so into the future. SJ Steve J. Head of Analytics Investment Management Used the software for: 1-2 years ### "Top class account management" October 19, 2022 5.0 A high-class team that know how to implement technology at pace and provide the right amount of customer support to stop me thinking about their competitors Pros An intuitive system that was so simple to setup and start using straight out of the box. Pinpoint is setup to automate all of the tedious or just repeatable tasks related to applicant management. The account management is stop class and genuinely always on hand to support, even with the questions they've been asked 100x before. Cons It's a system with depth. It does a lot of things which, if you spend enough time, you can take real advantage off. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) Reason for choosing Pinpoint Customer service/Sales process Review Source Response from Pinpoint May 7, 2025 Thanks, Steve! We're glad setup was smooth and that automations are making a real difference. And a huge thanks for the kind words about our account management team! They're one of the main reasons which makes Pinpoint great. Best, The Pinpoint Team JH Jessica H. Internal Recruitment Manager Information Technology and Services Used the software for: Less than 6 months ### "Great product! " November 23, 2020 5.0 Very happy! Makes our process so much ore efficient and we are all very happy! Makes my day to day recruitment life so much more enjoyable! Pros It has been very easy to set up, very easy to demo across the business and everyone has commented on how much it has improved our processes so far. Great user experience, we opted for this for the anonymised hiring function which is working great for us so far and we are now able to properly report on diversity and inclusion Cons Would like to be able to customise the dashboard but this isn't a huge problem Alternatives considered [Workable](https://www.capterra.com/p/130175/Workable/)[Eploy](https://www.capterra.com/p/57830/Eploy/) Reason for choosing Pinpoint Reasons above Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) To improve our processes Review Source Response from Pinpoint May 7, 2025 Thanks, Jessica! We're so glad Pinpoint has improved your processes and made day-to-day recruitment more enjoyable. Great to hear anonymised hiring and reporting are working well. Here's a resource to help you customise your dashboard: https://help.pinpoint.support/en/articles/5311209-how-can-i-customize-my-pinpoint-dashboard Best, The Pinpoint Team VR Verified Reviewer Digital Hub Assistant Information Services Used the software for: Less than 6 months ### "Intuitive Software" October 30, 2018 5.0 Pros The dashboard is great! It makes everything nice and organised and so much easier to manage jobs. I also like that it shows you your active jobs straight away so you don't have to remind yourself which are up and running and which aren't. Overall very user-friendly and easy to use. Cons I think the reports could be made a bit clearer, sometimes the figures don't match up and there's no year with the dates so hard to know which month is in which year. Review Source Response from Pinpoint November 8, 2018 Thanks a lot for leaving such a positive review. Really glad to hear that Pinpoint has had such a positive impact on your business. Totally understand your view on reporting - we're currently working on a number of additional reports (and improvements to our existing reports) - you'll see these go live in December. If you have specific ideas / thoughts / requirements from a reporting perspective, please feel free to reach out to the team direct with that feedback - we'd love to hear from you. All the best, The Pinpoint Team. Jodie O. HR Manager Financial Services Used the software for: Less than 6 months ### "Excellent Product!" November 9, 2018 4.0 Pinpoint is speeding up our recruitment process. Once jobs are entered into the system they can be duplicated or amended for future roles which saves administration time. CV's are now stored in one location which is very important from a GDPR perspective and also streamlines our current processes in a number of areas. Pros Ease of use, not over complicated and first class customer service through out the working day! Cons It would be nice for the active and archived jobs to sit within separate folders. Review Source Response from Pinpoint May 7, 2025 Thanks, Jodie! We're so glad Pinpoint is helping streamline your recruitment and saving you time. It's great that Active and Archived Jobs now sit in different folders. Best, The Pinpoint Team George K. Co-Founder Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Helped our young team make the best decisions" August 13, 2018 5.0 Pros Removing a lot of the admin and time allowed our small team to focus on our product and not the hiring process. Our founding team was often in different cities at different times, the online platform meant we were able to discuss and analyse candidates remotely without the need for long, hard to arrange face to face meetings. The in built tools and reporting helped us make clear and data driven decisions. Cons It would be even better if it would integrate with job boards. Review Source Response from Pinpoint November 8, 2018 Thanks for leaving a review George, really appreciate that. We have several job board integrations in our roadmap, but are focusing on our ASO (Automated Social Outreach) tools in the short term as we think you'll see even better results there! All the best, The Pinpoint Team HW Helen W. Client Director Financial Services Used the software for: Less than 6 months ### "Pinpoint recruitment solution" October 3, 2019 5.0 My experience of Pinpoint has been overwhelmingly positive and the application has streamlined the recruitment process within our business. Pros Pinpoint is very user friendly and the Dashboard facility enables the user to quickly review high level information on positions and related management information. With all the information readily to hand, there are time and cost efficiencies for all involved in the recruitment process. It is quick and easy to check a candidate's current status as well as centralising contact via the messaging function and scheduling of interviews. The interface for applicants is easily managed by the business and gives us control over the information made available to candidates e.g. job descriptions. The application also securely holds candidate data. Pinpoint has been proven to be an excellent solution for our business. Cons My experience of the software has only been positive. Review Source Response from Pinpoint October 7, 2019 Hi Helen, thanks so much for your review! Great to see your experience has been so positive and we've thoroughly enjoyed working with you too, as well as the rest of the team at Langham Hall. BT Bradley T. Manager Financial Services Used the software for: Less than 6 months ### "Pinpoint review" July 16, 2019 5.0 Pinpoint has allowed the business to take better control of the overall recruitment process from start to finish. Pros The user interface is very user friendly and provides valuable and concise data for the employer when reviewing applications. In addition, the advertising of roles on social media appears to be effective. Cons I haven't noticed any glaring issues, the only issue some may have is web browser support, however, I suspect this is more due to certain browsers being outdated. Review Source Response from Pinpoint July 19, 2019 Thanks for your review Brad. It's great to see the success you and your organisation are enjoying with Pinpoint. VR Verified Reviewer Operations Manager Automotive Used the software for: Less than 6 months ### "Incredible tool" November 13, 2018 5.0 Pros Location satellite view. Easy to work with. Cons Cloudy days can skew results. About a 5 minute delay from real time. Review Source PS Paul S. Asset Team- Admin Team Leader Utilities Used the software for: 6-12 months ### "Pinpoint - To the Point" October 30, 2018 5.0 I had a positive experience with Pinpoint as it organised the applicants as to their suitability which made it easier to sift through the applications. Pros I liked the way that Pinpoint collated the information from the submitted resumes' and applied them in a logical order outlining the compatibility of the skills to the role. Cons I am not sure that there was anything that I didn't like about it, it was clever, intuitive and functional, what is not to like? Review Source Response from Pinpoint November 8, 2018 Hi Paul, Thanks so much for leaving us a review - very much appreciated! Glad you've had such a positive experience with Pinpoint so far and look forward to working with you and the team at JEC for a long time to come. All the best, The Pinpoint Team IW Ian W. Energy Solutions Manager Utilities Used the software for: Less than 6 months ### "Ian Wilson" October 29, 2018 5.0 Good Pros Viewable online and therefore outside of work was useful Ability to see all candidates in one place Ability to see comments from others, status etc Cons Unable to print application tab Didn't see the value of this if its not to be trusted?......... Note: The content on this page is curated from an interpretation of the resume, and as such it may contain incomplete or misinterpreted information Review Source Response from Pinpoint November 8, 2018 Hi Ian, Thanks for leaving a review for us, much appreciated. Appreciate your feedback in terms of our interpretation of the CV - this is our parsing technology - we don't amend or edit the candidate's CV in any capacity, but we put this caveat in there as on extremely rare occasions (less than 1% of CVs we parse), we're unable to pick up all of the information the candidate has provided and will flag the CV as such. Feel free to reach out to our team direct via the Live Chat within the product if you want more details on this. All the best, The Pinpoint Team Danny G. Director Management Consulting Used the software for: Less than 6 months ### "Its about time someone changed the game..." November 5, 2018 5.0 Pinpoint is an excellent tool that drives consistency and really enhances the candidate experience. Super simple to use and provides a single place to manage recruitment. Pros Straightforward and easy to use, does exactly what it should and more... Cons Nothing. Just wish we had it a long time ago! Review Source Response from Pinpoint May 7, 2025 Thanks, Danny! We're so glad Pinpoint is delivering exactly what you need and improving the candidate experience. Love hearing it’s made such a difference! Best, The Pinpoint Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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