# Pinpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pinpoint the right Applicant Tracking solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174069/Pinpoint/reviews --- Pinpoint 4.7 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pinpoint Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews GM Georgina M Head of Resourcing, Reward and PolicyHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It also gives us data that we have never had before, giving us scope to act more strategically in the recruitment space.“ November 19, 2025 EC Emily C Head of HRHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “It changed quite a lot making it difficult to keep a consistent process.“ July 23, 2025 GM Georgina M Head of Resourcing, Reward and PolicyHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We also love the automatic features which help remove administration and allow our team to spend time with candidates.“ November 19, 2025 EC Emily C Head of HRHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “We also didn't get really any attention from the account manager -“ July 23, 2025 GM Georgina M Head of Resourcing, Reward and PolicyHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We love it - it's really given us a new way of working and has allowed us to spend greater time in interacting with candidates.“ November 19, 2025 GM Georgina M Head of Resourcing, Reward and PolicyHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The system has provided us with such a great platform for team, leaders and our future candidates.“ November 19, 2025 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt C. Owner / Director Computer Software Used the software for: 2+ years ### "Modern Recruitment" August 17, 2018 5.0 As a small business, using solved a number of problems for us - allowing us to easily manage, rank and filter a large number of applications for a single position. In addition to helping us to filter employees through to interview, the interview management functionality saved us a lot of time. Some of the new features coming online and planned will also offer great time savings as well as potentially helping to improve the quality of candidates recruited - we are keeping an eye on this carefully and will definitely use Pinpoint for our next vacancy. Pros For us the biggest pros were the ability to ask applicants to complete screener questions, then to rank and filter them based on the information which they provided - it helped us to whittle them down to a shortlist and save a lot of time. Cons We didn't encounter any problems in it's use - and a couple of concerns which we did raise were quickly addressed by the support and development team. Review Source Response from Pinpoint September 1, 2018 Hey Matt, thanks for taking the time to leave a review - we really appreciate the feedback. Glad the pre-screening questions are making a big difference to your hiring process and hope that a number of features we've got in the pipeline will make your hiring process even better in the not too distant future! TW Tim W. Head of TA Biotechnology Used the software for: 6-12 months ### "Does everything we need" September 23, 2024 5.0 Excellent, bit the tool and the customer service have been a delight Pros Intuitive and very easy to use, even for reluctant hiring managers Cons All candidate search feature needs some work, and the screen doesn't scale well on a laptop Alternatives considered [Teamtailor](https://www.capterra.com/p/144801/Teamtailor/)[Workable](https://www.capterra.com/p/130175/Workable/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint was the best tool and we felt that PinPoint wanted our business. Review Source Response from Pinpoint May 7, 2025 Thanks, Tim! Great to hear Pinpoint’s working well for your team and even winning over reluctant hiring managers! Appreciate the notes on search and screen scaling - we’re on it. Best, The Pinpoint Team MK Mitch K. Head of Talent Online Media Used the software for: 1-2 years ### "Looks nice at first, can be clunky later" February 26, 2024 3.0 It's fine, some of my issues could be fixed if I paused and reset some of the template structures. It's better than Lever for multiple reasons as a cheaper price point. Our main reason for selecting was a discount for startups/small companies. Compared to some of the other options on the market at the moment like Ashby and Team Tailor who are both similar price points, it's lacking some of their nicer features. Pros Scheduling function is nice, can easily set up links for candidates to schedule with multiple people at once i.e. Add 4 options and it will allow them to schedule with 2 that are available. Being able to showcase hiring manager profiles and interview processes on careers page. Cons I would love to be able to more easily see candidates across multiple jobs in one screen. The way some of the UX is structured, you can get lost in what you need to change and where and can't edit a lot of things on the fly. For example to set up an interview template, you need to set an interview template, an email template, a scorecard but you really need to set the interview template last even though it feels like it should be the parent. Then there are parts of emails that you can't edit, it will pull copy from another field in the interview template so if you want to change that you have to exit, go to templates, edit template and start again. But even then, they've made some elements not editable at all. Then other things like candidate notes and messages locking in at a job level, so hiring managers review a candidate for their job and don't see the previous feedback and notes unless they first navigate to "other applications" first. Hiring managers are often missing things as it's not designed for them to navigate instinctively. Reporting looked nice in demo but I find it's missing some key measurements, progression rates through interview stages needs to be hacked to be tracked and not as easy to find as other ATS. Lack of automations available at the moment, not many triggers available to connect with Zapier either. They've made some fixes to confusing decisions (candidates use to have email fields separated by job) but overall I find new features slower to release than other ATS I've used. Review Source KM Kayla M. HR Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great ATS! " February 16, 2024 5.0 Pros The top three things I like most about . #1 The way it is visually organized and its ease of use. You can easily customize the process to your liking and it doesn't look or feel like a 1990's program while doing so. #2 The customer service is on point. As the company grows I am introduced to new people and everyone continues to be extremely helpful and quick to respond. #3 The system continues to evolve for the better. They are always making advancements to the program and introducing new features, which I love. Cons It has a few limitations, but they are constantly updating the system to address these limitations and make the program easier to use and more bespoke to each users needs. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint We created an excel spreadsheet that documented all of the elements each program provided. offered the most robust software and at a reasonable cost to us. Additionally, the customer service experience I received from Pinpoint was far beyond its competitors who treated me like an annoyance rather than a business partner. Review Source Response from Pinpoint May 7, 2025 Thanks, Kayla! We’re so glad you’re loving the ease of use, ongoing improvements, and our support team. It means a lot to hear Pinpoint stands out on both product and service. Best, The Pinpoint Team LB Laura B. Head of Talent Acquisition Telecommunications Used the software for: Less than 6 months ### "Product Review" October 1, 2019 5.0 The support and guidance that has provided us has been first class. They have supported us every step of the way right from pulling the business case together to training our people and continue to provide ongoing support to us. The feedback from our business on the software has been very positive. Pinpoint work in a very collaborative way and listen to our ideas and requirements and wherever possible provide a solution. The main driver for us for this solution was to reduce our time to hire, provide a better experience to our candidates and hiring managers, and reduce our reliance on agencies. After less than a month of having this solution we are already seeing the benefits. Pros Provides a great candidate, line manager and HR experience. Look and feel is very modern and easy to use Not only is it a recruitment portal but more important it is a talent sourcing tool Cons Nothing so far Alternatives considered [Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Reason for choosing Pinpoint Confidence we had in Customer Support from and his passion and commitment to working with us to support our Talent Strategy. Switched from [Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) The solution was able to provide the the improved experience wee were looking for and support in building our talent pipeline. Review Source Response from Pinpoint October 7, 2019 Hey Laura - thanks for your glowing review! We pride ourselves on providing a first-class service so it makes us very happy to hear you say that - I'll pass this onto the rest of the team. It's also great to hear you're seeing such key benefits after only a few weeks of using the software. PE Peter E. Operations Director Primary/Secondary Education Used the software for: 6-12 months ### "Great ATS - flexible and meets needs!" March 7, 2024 5.0 Overall, we love it. It's completely transformed how we do hiring, making our process much more efficient and streamlined. Particular features that are nice for us are commenting on applications, the calendar and scheduling integrations, and e-sign for documents. Previously, we were doing all those things in different systems, so it's made a big difference! Pros It's ease of use, integrations, and intuitive UX make it a dream to use. Cons It can be a little slow to load sometimes. This drawback if fairly minor in the grand scheme, though. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint Bamboo had the best combination of pricing and features. Review Source Response from Pinpoint May 7, 2025 Thanks, Peter! We're thrilled Pinpoint has transformed your hiring process and brought everything into one place. Appreciate the note on load speed - we're always working to improve performance. Best, The Pinpoint Team KH Katie H. Director of Talent Acquisition Management Consulting Used the software for: 1-2 years ### "Pinpoint Review " March 7, 2024 4.0 Overall, I have enjoyed working with ! There are some great advantages to using Pinpoint for your recruiting process to save time. There are always things to be improved and the CS team is great to work with. Pros Great automation features for the ATS platform and interview scheduling! Lots of time saved. Cons Onboarding module can be improved - which is in the works! Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Capabilities and automation of interview scheduling Review Source Response from Pinpoint May 7, 2025 Thanks, Katie! We're so happy to hear Pinpoint’s automation is saving you time, and we appreciate the shoutout to our CS team. They're awesome aren't they. Best, The Pinpoint Team Claire P. Senior HR Business Partner Utilities Used the software for: Less than 6 months ### "Jersey Electricity" August 24, 2018 5.0 The team at have been great they have been quick to deal with any questions and have ensured we have had a smooth implementation. They have worked with our internal teams to ensure we were up and running with the software in a few hours. They are keen to listen to any ideas and care about providing our team with a great service. Pros The simplicity of the software and the ease of integration is what I like the most about this software. The team were up to speed with little downtime in training and we were able to integrate the software our website within a few hours. The system is easy to use and means you can train hiring mangers in-house in minutes. Using the software to set up pre-screening questions makes shortlist candidates a quicker and fairer process. By utilising this technology it has changed the way my team work and has enabled them to concentrate on value added tasks rather than administration tasks that are onerous. Cons I only regret not purchasing this software sooner! Review Source Response from Pinpoint August 28, 2018 This is such great feedback - thanks Claire. Really glad you and the team at JEC have had such a good experience rolling Pinpoint out and look forward to working with you all for a long time to come! Matt E. HR Director Financial Services Used the software for: Less than 6 months ### "Excellent recruiting software" November 9, 2018 5.0 The team couldn't be more helpful, all promises have been delivered and they are open to feedback and suggestion. Highly recommended. Pros is an amazing piece of technology that has transformed the way in which we manage applicants. It removes many of the administrative risks that exist when manually tracking applicants and candidates and makes the process very straight forward for the hiring manager. It also has some very clever functionality and quirks that standardises applications and this again helps the process. Cons Nothing immediately comes to mind, perhaps if it could integrate with our HR system to onboard candidates but suspect that will be one for the future! Review Source Response from Pinpoint May 7, 2025 Thanks, Matt! We're so glad Pinpoint has streamlined your applicant management and reduced admin risk. We now integrate with all major HRIS systems, so I hope this issue is now solved for you. Best, The Pinpoint Team Simon N. Director Human Resources Used the software for: Less than 6 months ### "Amazing product spec at such a competitive price point." April 25, 2018 5.0 An end to inbox-recruiting, and a whole lot of time saved in the process. Pros Fantastic interface at front and back ends. Nice optional features to speed up and automate the selection process. Great GDPR solution. Cons Excited about what the future release of this product will enable it to do. One thing I'd like to be able to do is to customise the job display list, as tiles rather than a list and with graphical tile-fronts. Review Source Response from Pinpoint May 1, 2018 Thanks Simon, appreciate your great feedback and look forward to delivering on a number of feature requests you've outlined here in the near future. VR Verified Reviewer Account Assistant Accounting Used the software for: 6-12 months ### "The Best ATS out there" February 7, 2025 5.0 Excellent customizable ATS with detailed insights and straightforward implementation. Support team is great. Pros Easy to learn and implement all the steps required to review, interview and hire as well as on boarding within the system. Cons Sometimes the process a bit slow, but that's not something we want to complain. Review Source Response from Pinpoint May 7, 2025 Thanks so much! We're so glad you're finding Pinpoint easy to use and packed with the tools you need. And big thanks for the shoutout to our support team - they’ll be thrilled! Best, The Pinpoint Team VS Vaska S. Senior Tech Talent Expert Information Technology and Services Used the software for: 2+ years ### "Efficient ATS with User-Friendly Interface" September 20, 2024 5.0 Our experience with has been positive overall. It's a reliable ATS that streamlines recruitment processes, and it has added great value to our hiring operations. Pros offers a very intuitive and easy-to-navigate interface, making it simple to manage candidates and job postings. Cons The mobile interface could be more polished for better usability on the go. Review Source Response from Pinpoint May 7, 2025 Thanks, Vaska! We're so glad Pinpoint’s helping streamline your hiring and that the interface makes things easy. Appreciate the feedback on mobile — it's on our radar. Best, The Pinpoint Team VR Verified Reviewer Human Resource Business Partner Renewables & Environment Used the software for: 1-2 years ### "Pinpoint is a fantastic software!!" October 13, 2023 5.0 Using has been a game changer for me Pros What I love the most about is the fact that it allows me see candidates application history, helps me better manage against discrimination and has given me a fantastic pool of talents. Cons Absolutely nothing!!!!!!!!!!!!!!!!!!!!!!!!! Review Source Response from Pinpoint May 7, 2025 Thanks so much for the enthusiastic review!! We're thrilled Pinpoint has been a game changer and helped you build a strong, fair hiring process. Best, The Pinpoint Team AS Andrew S. Director Hospital & Health Care Used the software for: 6-12 months ### "Recruitment done right" October 5, 2019 5.0 An excellent example of software combined with passionate experience transforming the way recruitment is carried out. Pros is so powerfully simple, I was almost embarrassed to admit how much time and effort it has saved. It sorts out every headache recruitment can throw at you. We have a remote team across multiple locations so the ability to manage applications, have all candidate data in a collaborative environment without any worries that GDPR can throw at you is worth it alone, and that’s only scratching the surface. We are lucky enough to have high demand for positions so managing the speculative inbound flow of requests and CVs has always proved a challenge, In terms of time, regulation. And missing or forgetting about that perfect prospect. The candidate pipeline has proven to be the most powerful tool for us, and not one we Had identified needed to be solved. Finally it’s rare that software as a service is delivered with such passionate from the team. I’m used to the heavy contact pre sales world, but woefully used to that stopping the moment you hit sign up now. Pinpoint provide that rate service where you are buying into the software and humanware ecosystem. This is service as a service and the platform is only a piece of the jigsaw. If your used to the old way, or are using some of the more longer established online hr tool providers, i would consider this fresh approach. It really is in a league of its own. Cons Have found nothing negative yet. There have been a couple of things such as layout which a conversation with the and it’s either explained or a fix scheduled. Review Source Response from Pinpoint October 14, 2019 Hi Andrew - really appreciate your review and all of your detailed feedback. Great to see we're hitting the mark and I hope we continue to do so into the future. SA Sophie A. Director of People Non-Profit Organization Management Used the software for: 1-2 years ### "Highly recommend! " June 25, 2021 5.0 Amazing - would highly recommend. Pros allows us to constantly develop our candidate experience and incorporate our internal teams seamlessly into the interview process. Out of all the ATS's that I've used, Pinpoint hands down has the best customer service. Cons takes constructive feedback very seriously - we find that a feature that we've desired and expressed will often pop up shortly after! One function that I would love to see incorporated is the ability to schedule with an interview invite for a future time. Review Source Response from Pinpoint July 12, 2021 Hi Sophie, Thank you for the kind review of Pinpoint. We are so glad that you and your team have enjoyed using the platform and have had great interactions with our Customer Success team! - The Pinpoint Team KD Katie D. People and Culture Administrator Accounting Used the software for: Less than 6 months ### "Very user friendly" July 17, 2019 5.0 Pros The software is easy to use with minimal training. The team at are always on hand to help with any questions in a very timely manner. The dashboard home screen is helpful to see all your positions and the number of applicants in one place. The use of automatic emails and templates speed up your time spent on admin during the recruitment process. Cons With multiple jobs it would be helpful for when you are setting your availability for interview on the same day to send the same times to all candidates, without being specific to one vacancy when the hiring team remains the same. Review Source Response from Pinpoint July 18, 2019 Thanks Katie, it's really appreciated! Glad you like the dashboard. We're looking forward to releasing a heap of new features within the dashboard in the coming weeks which we think you'll love! In relation to your point around setting availability across all jobs, rather than separately, we're shortly releasing an update to the calendar synchronisation feature, whereby it will see any unavailable slots in your calendar and make them unavailable for candidates of any job to book. I hope this helps and we'll be in touch when it's ready! CG Claire G. Senior HR Administrator Financial Services Used the software for: 6-12 months ### "Review as support for our administrator" September 10, 2019 4.0 We really appreciate being able to target a wider talent pool, keep all our data GDPR compliant and centralised and are seeing an increase in direct applicants. Our administrator feels her job is a lot easier and we are having a good experience with the software as a team and business. Pros Keeping all data in one place Comments Support function - very helpful and prompt Cons I'm not very good with systems so just taking time to adjust. That's on me. Filtering through the extra applicants that do not meet our requirements but are applying anyway. Reason for choosing Pinpoint Local and known to us. Review Source HW Helen W. Client Director Financial Services Used the software for: Less than 6 months ### "Pinpoint recruitment solution" October 3, 2019 5.0 My experience of has been overwhelmingly positive and the application has streamlined the recruitment process within our business. Pros is very user friendly and the Dashboard facility enables the user to quickly review high level information on positions and related management information. With all the information readily to hand, there are time and cost efficiencies for all involved in the recruitment process. It is quick and easy to check a candidate's current status as well as centralising contact via the messaging function and scheduling of interviews. The interface for applicants is easily managed by the business and gives us control over the information made available to candidates e.g. job descriptions. The application also securely holds candidate data. Pinpoint has been proven to be an excellent solution for our business. Cons My experience of the software has only been positive. Review Source Response from Pinpoint October 7, 2019 Hi Helen, thanks so much for your review! Great to see your experience has been so positive and we've thoroughly enjoyed working with you too, as well as the rest of the team at Langham Hall. CD Calli D. Director of People Strategy Financial Services Used the software for: Less than 6 months ### "A huge time and money saver" June 21, 2019 5.0 Fantastic support and implementation process. CSR has supported the team massively and continues to do so and the email tips on our ads are very useful to keep us on track. Photo shoot was an excellent add on. Pros One place to manage our recruitment We have saved a huge amount of email admin Cons I’d like to be able to report on the ratio of agency vs direct easily - we are still using agencies and hope to move away from them but in the interim this would aid our reporting so show the comparison Reason for choosing Pinpoint Social media advertising Review Source Response from Pinpoint May 7, 2025 Thanks, Calli! We're so glad Pinpoint is saving you time and cutting down on admin. Great shout on agency vs direct reporting – you can now access insights like this in the Reporting Tab, and by building custom reports. Here's a link with more information: https://help.pinpoint.support/en/articles/4817038-how-do-i-use-the-report-builder-in-pinpoint Best, The Pinpoint Team KP Katie P. Service Desk Supervisor Information Technology and Services Used the software for: Less than 6 months ### "Making recruitment easy!" June 21, 2019 5.0 The reps were a pleasure to work with. One of them, didn't come across sales, which is a massive selling point in itself. The fact that this product will help our business with it recruitment needs is fantastic. I really can't bare dealing with recruitment agencies. Pros It's easy to use, shows the information about the ads we are put out there. It is very intuitive. Cons The only downside was the setting up of Facebook AD Manager was quite long winded. However that is a floor with Facebook rather than the software. Review Source Response from Pinpoint July 18, 2019 Thank you for your review Katie! IW Ian W. Energy Solutions Manager Utilities Used the software for: Less than 6 months ### "Ian Wilson" October 29, 2018 5.0 Good Pros Viewable online and therefore outside of work was useful Ability to see all candidates in one place Ability to see comments from others, status etc Cons Unable to print application tab Didn't see the value of this if its not to be trusted?......... Note: The content on this page is curated from an interpretation of the resume, and as such it may contain incomplete or misinterpreted information Review Source Response from Pinpoint November 8, 2018 Hi Ian, Thanks for leaving a review for us, much appreciated. Appreciate your feedback in terms of our interpretation of the CV - this is our parsing technology - we don't amend or edit the candidate's CV in any capacity, but we put this caveat in there as on extremely rare occasions (less than 1% of CVs we parse), we're unable to pick up all of the information the candidate has provided and will flag the CV as such. Feel free to reach out to our team direct via the Live Chat within the product if you want more details on this. All the best, The Pinpoint Team NG Natasha G. Assistant Relationship Manager Investment Banking Used the software for: Less than 6 months ### "Review of pinpoint" June 27, 2019 4.0 Great so far, format is good and level of service has been brilliant Pros Layout is clear, software is easy to use Cons Currently no issues to report with software Review Source Response from Pinpoint July 18, 2019 Thanks Natasha, your feedback is very much appreciated. TR Tim R. Consultant Professional Training & Coaching Used the software for: I used a free trial ### "Run your business not an HR Department." August 12, 2018 5.0 Pros I think is an excellent product, but I have marked it down for the thing that makes it excellent. When so many products offer flexibility and functionality they become too complex to configure and use. You quickly find that all those variables are just too difficult to manage and maintain. Pinpoint does exactly what is promises, simply, easily and quickly. This is the tool to use if you want to spend your time running a business and not running an HR Department. Cons If you are an HR Expert who wants explore all the permutations then perhaps straight-forward approach is not for you. Review Source Response from Pinpoint November 8, 2018 Hey Tim, Really appreciate you leaving a review and love that you're happy to recommend us in the future. Thanks, The Pinpoint Team NJ Nigel J. Head of Change Utilities Used the software for: Less than 6 months ### "Improving Recruitment" October 16, 2018 5.0 Very customer-focused Our candidate experience may have been inconsistent before, but now with it is totally consistent and of a high standard; it also makes the initial stage of hiring less labour intensive for us. I was so impressed that I recommended it to the HR director of a company with 450+ staff who now use it Pros Very straightforward, easy to use, logical. Cons There is nothing; it's all as/better than expected Review Source Response from Pinpoint November 8, 2018 Hi Nigel, Thanks so much for taking the time to leave us this feedback - been an absolute pleasure to work with you and glad you and the team at Guernsey Electricity are getting so much value from Pinpoint. All the best, The Pinpoint Team MM Matthew M. Accountant Accounting Used the software for: I used a free trial ### "Pinpoint Review" August 13, 2018 5.0 I find extremely user-friendly, professional and most impressively it took me only a couple of minutes to set up my account and post my first job specification. I find the dashboard well organised and the e-mail notifications provided me with important updates relating to the active roles. Pros Extremely user-friendly and professional. Cons The service could be expanded to incorporate other services such as background checking. Review Source Response from Pinpoint November 8, 2018 Hi Matt, Thanks for leaving a review, really appreciate your honest feedback and glad you found Pinpoint so easy to get up and running. All the best, The Pinpoint Team Talk to a Capterra advisor for free and get results within 15 minutes.