--- title: "Pinpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pinpoint the right Applicant Tracking solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174069/Pinpoint/reviews/" page_type: "reviews" language: "en" --- Pinpoint 4.7 (91) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Pinpoint Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Being able to track progress, identify bottlenecks, and make data-driven decisions has elevated recruitment from an admin function to something much more strategic.“ May 15, 2026 CT Charlotte T Senior Enterpsie Systems AnalystInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “A limitation is that full DocuSign integration requires the onboarding module, which can add complexity and dependency on additional setup and cost.“ May 18, 2026 JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “It's enabled us to scale our hiring in a much more controlled, data-backed and efficient way.“ May 15, 2026 JO Justin O Head of Enterprise SystemsHigher Education, 10,001+ employeesUsed the software for: 1-2 years. “The link to docusign can be over complicated to complete, multi tenant platforms can be difficult to sort out.“ May 13, 2026 CH Crystal H Talent PartnerMedia Production, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Pinpoint feels purpose-built for in-house recruitment, helping teams manage workloads efficiently.“ May 18, 2026 GD George D Global HR Reporting SpecialistInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “From time to time reporting hasn't worked but that's due to the increase of candidates we have and file sizes.“ May 27, 2026 JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Hiring managers LOVE how easy it is to use, it literally takes 5 minutes to show new hiring managers the strongest way to use it and the available queuing CV's and using AI fields.“ May 15, 2026 EC Emily C Head of HRHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “It changed quite a lot making it difficult to keep a consistent process.“ July 23, 2025 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt C. Owner / Director Computer Software Used the software for: 2+ years ### "Modern Recruitment" August 17, 2018 5.0 As a small business, using Pinpoint solved a number of problems for us - allowing us to easily manage, rank and filter a large number of applications for a single position. In addition to helping us to filter employees through to interview, the interview management functionality saved us a lot of time. Some of the new features coming online and planned will also offer great time savings as well as potentially helping to improve the quality of candidates recruited - we are keeping an eye on this carefully and will definitely use Pinpoint for our next vacancy. Pros For us the biggest pros were the ability to ask applicants to complete screener questions, then to rank and filter them based on the information which they provided - it helped us to whittle them down to a shortlist and save a lot of time. Cons We didn't encounter any problems in it's use - and a couple of concerns which we did raise were quickly addressed by the Pinpoint support and development team. Review Source Response from Pinpoint September 1, 2018 Hey Matt, thanks for taking the time to leave a review - we really appreciate the feedback. Glad the pre-screening questions are making a big difference to your hiring process and hope that a number of features we've got in the pipeline will make your hiring process even better in the not too distant future! GM Georgina M. Head of Resourcing, Reward and Policy Hospitality Used the software for: 1-2 years ### "Removing admin and gaining more data driven insights has given our team real power to make a difference!" November 19, 2025 5.0 We love it - it's really given us a new way of working and has allowed us to spend greater time in interacting with candidates. Pros We love Pinpoint! The system has provided us with such a great platform for team, leaders and our future candidates. The system is so amazingly configurable for our needs and means we can adapt to changes as they come. It also gives us data that we have never had before, giving us scope to act more strategically in the recruitment space. We also love the automatic features which help remove administration and allow our team to spend time with candidates. The team at Pinpoint are also really responsive and helpful when we have feedback or require changes. It has really added so much value to our business. Cons There really isn't anything that springs to mind. There are a few features we would like to see some improvements in, but we're confident these will come based on our feedback and work with the team. Alternatives considered [Harri](https://www.capterra.com/p/154168/TeamLive/) Reason for choosing Pinpoint The team and the confidence in being able to implement the technology without in house IT requirement Switched from [Cornerstone Recruiting](https://www.capterra.com/p/151680/Cornerstone-Recruiting/) Company separation and the need to find a stand alone supplier Review Source SN Susan N. Sr. HR Specialist Automotive Used the software for: 1-2 years ### "Basic ATS system" April 28, 2025 3.0 Pros I liked that the platform was user friendly. Everyone within our organization was able to figure it out fairly quickly. Cons Pinpoint lacked the ability to easily customize features. Everything worked from a template that would have to be changed in order to customize. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint Both seemed comparable but Pinpoint was half the cost. Switched from [Ashby](https://www.capterra.com/p/10004338/Ashby/) Ashby was not able to make calendars show as busy blocks. Review Source GD George D. Global HR Reporting Specialist Insurance Used the software for: 1-2 years ### "Pinpoint Review" May 27, 2026 5.0 Overall, i'm really happy with this product and would recommend this to anyone asking. I think it has made a great impact to the business Pros The ease of accessibility, the ability to report on data from a single source, and the overall user experience. Cons From time to time reporting hasn't worked but that's due to the increase of candidates we have and file sizes. Switched from [Sage People](https://www.capterra.com/p/132329/Sage-Business-Cloud-People/) To have 1 global platform where all recruitment teams could recruit from. Review Source Response from Pinpoint June 1, 2026 Thanks so much for your review, George! It’s great to know Pinpoint is helping support a single global recruitment process and providing visibility into data from one place. Appreciate the feedback as well, it helps us continue improving the platform. Thanks again for taking the time to share your experience and recommendation! AB Andy B. TA Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "PinPoint - my views" December 9, 2025 5.0 Very positive Have used other platforms and would rate PinPoint as the very best I have used Would highly recommend Pros The platform offers exceptional ease of use, with intuitive navigation and efficient access to key functions. Online support is immediate, relevant, and highly knowledgeable. The Account Manager demonstrates consistent professionalism, providing timely and helpful guidance at every stage. Cons There is very little to dislike about Pinpoint. The platform performs consistently well, and any minor issues are resolved quickly through excellent support. Switched from [IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/) Ease of use, not just for the TA team but the Hiring Managers Review Source ST Sophie T. HR Director Architecture & Planning Used the software for: 1-2 years ### "Pinpoint is an essential tool in our hiring process" March 18, 2025 5.0 Not only has Pinpoint made our recruitment process more efficient, saving us valuable time and money, but it's enhanced the candidate experience meaning we can build a talent pipeline for the future. Pros Pinpoint is incredibly user-friendly. The user interface is intuitive, and both hiring managers and candidates find it easy to navigate. Communicating well with our candidates through the ATS has enabled us to get ahead and snap up key talent. Cons I'd like to be able to move from one candidate to another more quickly, perhaps a forward arrow to jump to the next candidate in the pile? Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) We rarely used PeopleHR as an ATS as it wasn't easy to use. We resorted to tracking using a simple excel spreadsheet. Pinpoint is miles ahead of anything else on the market. Review Source Response from Pinpoint March 27, 2025 Thank you so much for your kind review Sophie! We're so happy you're enjoying Pinpoint. Quick tip on moving through candidates—you can use candidate queues to flip through candidates with the "next" command. There's more on this feature in our help article here: https://help.pinpoint.support/en/articles/5537528-how-do-i-review-candidates-in-pinpoint#h\_a3ae0acb5a The Pinpoint Team MBP Mary Beth P. Recruiter Telecommunications Used the software for: 1-2 years ### "Feedback for Pinpoint" March 26, 2025 4.0 It has been a positive experience overall. Pros Very easy to use, customer service is great. Online support is very helpful. Cons Sometimes had to add or take away items from prepopulated questions. Had a problem with interviewer seeing emails between recruiter and applicant and could not figure out how to fix. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP did not give us what we needed. Was not very user friendly. Review Source CM Casey M. Recruiting Manager Venture Capital & Private Equity Used the software for: 1-2 years ### "It works for us!" December 6, 2024 4.0 Pros It suits our unique needs! We're able to keep track of all of our portfolio company hiring in one place. Cons There are still a lot of manual aspects to pinpoint, particularly in the sourcing and scheduling functions. There have also been some issues integrating with LinkedIn properly. Alternatives considered [Ashby](https://www.capterra.com/p/10004338/Ashby/) Reason for choosing Pinpoint It is one of the few ATS that allow for multiple domain access Switched from [Lever](https://www.capterra.com/p/142452/Lever/) It was expensive and no longer fit our needs. Review Source Response from Pinpoint May 7, 2025 Thanks, Casey! We're really glad Pinpoint is helping you manage hiring across your portfolio companies. Appreciate the honest feedback on sourcing, scheduling, and integrations - it's noted and helpful as we keep improving. Best, The Pinpoint Team WM William M. Graduate Business Analyst Utilities Used the software for: 6-12 months ### "Levelling up with Pinpoint" May 13, 2026 5.0 Pinpoint is a very user-friendly and intuitive system. The system was fun to learn and explore all the possibilities that were possible within both the recruitment and onboarding applications. I focused more in my role on the onboarding side of the application did 99% of what we wanted to do and anything it couldn't do we could easily work around. It has provided a real improvement for the businesses new starter process making it more streamlined and saving lots of time for various departments. It also helped us improve the security of new starter data. Pros The system is great value for money, it has a variety of features to help in both recruiting and on-boarding. The candidate interview process is easy to operate and navigate with the candidate profile storing all the relevant information from their application and previous stages. Another positive point of Pinpoint is the reporting capability within the system. The dashboard offer a brilliant insight into both recruitment and onboarding. Cons The only con that we as a business found was that the API was difficult to work with when building the integration with our system. This issue could have been exclusive to us but is worth noting. Review Source Response from Pinpoint May 14, 2026 Thanks so much for your detailed and thoughtful review! We’re really glad to hear Pinpoint has been helping improve both your recruitment and onboarding processes, and that the dashboards and reporting capabilities have been valuable for your team. We appreciate your feedback on the API experience. Insights like this are really helpful as we continue to improve the platform. Thanks again for taking the time to share your experience! JN Joe N. HR Operations Team Leader Non-Profit Organization Management Used the software for: 6-12 months ### "Intuitive, Progressive, Satisfying" May 13, 2026 5.0 It's been a satisfying and progressive experience thus far, and we have much more functionality to unlock, which is exciting for the future. Pros It's got an easy to use interface that is very intuitive and visual; for example, my team use it to track new starters' paperwork progress and right to work checks pre-employment, and this allows us to get a clear visual summary before we even need to drill down into any detail. Cons I would have liked more customisation/freedom around how contracts of employment are utilised in the system. We have very organic templates with a number of varying fields/paragraphs depending on the details of the starters' new job. Pinpoint however requires lots of variations of templates to be uploaded, rather than vastly customisable ones. Review Source Response from Pinpoint May 14, 2026 Thanks so much for your review Joe! We’re really glad to hear the visual and intuitive interface has been helping your team manage tasks and track progress clearly. Great to hear the experience has felt progressive so far as well, and exciting that there’s still more functionality for your team to unlock. We really appreciate the feedback. Insights like this are really valuable as we continue to improve the platform. Thanks again for taking the time to share your experience! VR Verified Reviewer Account Assistant Accounting Used the software for: 6-12 months ### "The Best ATS out there" February 7, 2025 5.0 Excellent customizable ATS with detailed insights and straightforward implementation. Support team is great. Pros Easy to learn and implement all the steps required to review, interview and hire as well as on boarding within the system. Cons Sometimes the process a bit slow, but that's not something we want to complain. Review Source Response from Pinpoint May 7, 2025 Thanks so much! We're so glad you're finding Pinpoint easy to use and packed with the tools you need. And big thanks for the shoutout to our support team - they’ll be thrilled! Best, The Pinpoint Team MM Marjo M. IT Manager Media Production Used the software for: 1-2 years ### "A Great Hiring Solution For Business " December 17, 2024 5.0 Pros With Pinpoint, hiring new talent is easy and the software is awesomely reliable. I like that it makes hiring process easy and this ensures we get to onboard the best team. Cons No second thoughts about Pinpoint. It always delivers. Review Source Response from Pinpoint May 7, 2025 Thanks, Marjo! We’re thrilled to hear Pinpoint’s making your hiring process smooth and reliable — that’s exactly what we’re here for. Best, The Pinpoint Team VS Vaska S. Senior Tech Talent Expert Information Technology and Services Used the software for: 2+ years ### "Efficient ATS with User-Friendly Interface" September 20, 2024 5.0 Our experience with Pinpoint has been positive overall. It's a reliable ATS that streamlines recruitment processes, and it has added great value to our hiring operations. Pros Pinpoint offers a very intuitive and easy-to-navigate interface, making it simple to manage candidates and job postings. Cons The mobile interface could be more polished for better usability on the go. Review Source Response from Pinpoint May 7, 2025 Thanks, Vaska! We're so glad Pinpoint’s helping streamline your hiring and that the interface makes things easy. Appreciate the feedback on mobile — it's on our radar. Best, The Pinpoint Team CN Casey N. HR Officer Telecommunications Used the software for: Less than 6 months ### "PinPoint Review" November 1, 2019 4.0 It's been a huge success internally, in terms of the on-boarding, embedding and daily use. We have cut agency fees and we now know that in the market our brand presence is strong. We've had positive feedback internally from hiring managers and even from candidates within their interviews, "they couldn't believe how easy it was to apply for the role". Overall, we have improved our candidates experience and by the time it comes to interviews the hiring team are also happy as they haven't had to jump through hoops to review CV's or arrange interviews, the progression is live and at their fingertips. The hiring team also really enjoy the fact that they can engage with candidates from the outset and it's empowering for them. Pros The software by design is simple to use and visually it's appealing. It's clean and also easy to navigate. I'm yet to come across a reluctant or resistant manager when training and demoing the system to them, they are all keen to embed the system and work with it rather than against it, which makes the entire recruitment process a lot less painful and a more positive experience for all. Cons The limitations in terms of design and extracting reports, although I believe that this is something that with time will further develop. It's been great to have been so involved from the outset to help further enhance PinPoint as a product with feedback from the users perspective i.e. adding in "withdrawn" options to candidates applications. The team are receptive to feedback and try to, where possible implement changes to make our lives easier. I would say however, that the chat function may not be fit for purpose in terms of requests. It's great to have a live chat when there is a query, however when using it frequently like I do when I try to look back and find a request or a conversation it's almost impossible. Chats are also sometimes getting missed and not picked up by PinPoint. I'd suggest that any formal requests i.e. social adverts/system enhancements are made via an email function which allows you to then view the audit of the conversation, whether this is integrated into PinPoint or done via Outlook. I think adding this functionality to PinPoint would streamline it though i.e. email the team as you would email a candidate. Review Source Response from Pinpoint May 7, 2025 Thanks, Casey! It's fantastic to hear how Pinpoint has improved your hiring experience and made things smoother for both your team and candidates. We really appreciate your detailed feedback – especially around reporting and chat functionality – and we're taking it on board as we continue to evolve the platform. Best, The Pinpoint Team SW Sam W. HR Recruiting Specialist Utilities Used the software for: 1-2 years ### "Pinpoint Review" April 4, 2024 5.0 Pros I enjoy how easy the system is to use overall. I enjoy the consistent product updates and ways they keep improving the product. Cons At times it can become a little bit manuel like rescheduling interviews. Review Source Response from Pinpoint May 7, 2025 Thanks, Sam! We're glad you're finding Pinpoint easy to use and appreciating the ongoing updates. Thanks for the note on rescheduling - we're always looking for ways to reduce manual steps. Best, The Pinpoint Team VR Verified Reviewer HR Assitstant Utilities Used the software for: Less than 6 months ### "Pinpoint review" October 29, 2018 5.0 Pinpoint has helped us speed up the process of recruiting by their easy to use interface. New features such as the Email Template, allows us to send frequently used emails to candidates in bulk within a few clicks. The chat function is monitored very regularly if I ever have a question and the team are always one step ahead of finding ways to improve the software and making our lives easier. Pros I like that Pinpoint extracts information from candidates CV's and displays it in the same format for each individual, making it easy to compare lots of different CV's which helps us find the right person for the job. It is very easy to use and keeps all candidates information centralised and organised. Pinpoints interview function has reduced the amount of emails going back and forth to schedule an interview by giving the candidates different interview slots. Cons None. Review Source Response from Pinpoint November 8, 2018 Thanks so much for leaving this review, so glad Pinpoint has helped you and your team to speed up the process of hiring and glad you're seeing the benefits from some of our newer features as well. All the best, The Pinpoint Team LB Louise B. Senior HR Administrator Financial Services Used the software for: Less than 6 months ### "Goodbye Recruitment Agencies, Hello Pinpoint!" October 9, 2019 3.0 Really couldn’t fault the customer service we have received, \[SENSITIVE CONTENT HIDDEN\] have been so helpful and professional throughout the implementation of Pinpoint and onwards. Pros Although we are relatively new to using Pinpoint as a recruitment platform, we can see its potential. Our aim over the next year or so is to reduce our reliance on recruitment agencies where possible and build up our talent pipeline so that we are effectively managing our recruitment requirements in-house. It's also great that applicants can speculatively apply even if there are no live vacancies, and Pinpoint manages the GDPR side of things. The customer service is also 5 stars! Cons Arranging interviews on the platform may be a bit too time onerous and complicated for Line Managers. At the moment it feels easier to review outlook calendars and send calendar invites the traditional way. Although to be honest, we haven’t utilised this element yet therefore it’s just an observation. Review Source Response from Pinpoint October 14, 2019 Hey Louise, thanks for the review! Appreciate the feedback around the Interview Scheduling functionality. Once you're ready to schedule your first interview, we'll get some time in the diary and I'll walk you through it step by step. I'm confident that once you start using it, you'll experience significant time-saving benefits. Great to hear you're happy with the customer service and really looking forward to helping you recruit great people over the coming year. CG Claire G. Senior HR Administrator Financial Services Used the software for: 6-12 months ### "Review as support for our administrator" September 10, 2019 4.0 We really appreciate being able to target a wider talent pool, keep all our data GDPR compliant and centralised and are seeing an increase in direct applicants. Our administrator feels her job is a lot easier and we are having a good experience with the software as a team and business. Pros Keeping all data in one place Comments Support function - very helpful and prompt Cons I'm not very good with systems so just taking time to adjust. That's on me. Filtering through the extra applicants that do not meet our requirements but are applying anyway. Reason for choosing Pinpoint Local and known to us. Review Source George K. Co-Founder Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Helped our young team make the best decisions" August 13, 2018 5.0 Pros Removing a lot of the admin and time allowed our small team to focus on our product and not the hiring process. Our founding team was often in different cities at different times, the online platform meant we were able to discuss and analyse candidates remotely without the need for long, hard to arrange face to face meetings. The in built tools and reporting helped us make clear and data driven decisions. Cons It would be even better if it would integrate with job boards. Review Source Response from Pinpoint November 8, 2018 Thanks for leaving a review George, really appreciate that. We have several job board integrations in our roadmap, but are focusing on our ASO (Automated Social Outreach) tools in the short term as we think you'll see even better results there! All the best, The Pinpoint Team HW Helen W. Client Director Financial Services Used the software for: Less than 6 months ### "Pinpoint recruitment solution" October 3, 2019 5.0 My experience of Pinpoint has been overwhelmingly positive and the application has streamlined the recruitment process within our business. Pros Pinpoint is very user friendly and the Dashboard facility enables the user to quickly review high level information on positions and related management information. With all the information readily to hand, there are time and cost efficiencies for all involved in the recruitment process. It is quick and easy to check a candidate's current status as well as centralising contact via the messaging function and scheduling of interviews. The interface for applicants is easily managed by the business and gives us control over the information made available to candidates e.g. job descriptions. The application also securely holds candidate data. Pinpoint has been proven to be an excellent solution for our business. Cons My experience of the software has only been positive. Review Source Response from Pinpoint October 7, 2019 Hi Helen, thanks so much for your review! Great to see your experience has been so positive and we've thoroughly enjoyed working with you too, as well as the rest of the team at Langham Hall. BT Bradley T. Manager Financial Services Used the software for: Less than 6 months ### "Pinpoint review" July 16, 2019 5.0 Pinpoint has allowed the business to take better control of the overall recruitment process from start to finish. Pros The user interface is very user friendly and provides valuable and concise data for the employer when reviewing applications. In addition, the advertising of roles on social media appears to be effective. Cons I haven't noticed any glaring issues, the only issue some may have is web browser support, however, I suspect this is more due to certain browsers being outdated. Review Source Response from Pinpoint July 19, 2019 Thanks for your review Brad. It's great to see the success you and your organisation are enjoying with Pinpoint. VR Verified Reviewer Operations Manager Automotive Used the software for: Less than 6 months ### "Incredible tool" November 13, 2018 5.0 Pros Location satellite view. Easy to work with. Cons Cloudy days can skew results. About a 5 minute delay from real time. Review Source PS Paul S. Asset Team- Admin Team Leader Utilities Used the software for: 6-12 months ### "Pinpoint - To the Point" October 30, 2018 5.0 I had a positive experience with Pinpoint as it organised the applicants as to their suitability which made it easier to sift through the applications. Pros I liked the way that Pinpoint collated the information from the submitted resumes' and applied them in a logical order outlining the compatibility of the skills to the role. Cons I am not sure that there was anything that I didn't like about it, it was clever, intuitive and functional, what is not to like? Review Source Response from Pinpoint November 8, 2018 Hi Paul, Thanks so much for leaving us a review - very much appreciated! Glad you've had such a positive experience with Pinpoint so far and look forward to working with you and the team at JEC for a long time to come. All the best, The Pinpoint Team IW Ian W. Energy Solutions Manager Utilities Used the software for: Less than 6 months ### "Ian Wilson" October 29, 2018 5.0 Good Pros Viewable online and therefore outside of work was useful Ability to see all candidates in one place Ability to see comments from others, status etc Cons Unable to print application tab Didn't see the value of this if its not to be trusted?......... Note: The content on this page is curated from an interpretation of the resume, and as such it may contain incomplete or misinterpreted information Review Source Response from Pinpoint November 8, 2018 Hi Ian, Thanks for leaving a review for us, much appreciated. Appreciate your feedback in terms of our interpretation of the CV - this is our parsing technology - we don't amend or edit the candidate's CV in any capacity, but we put this caveat in there as on extremely rare occasions (less than 1% of CVs we parse), we're unable to pick up all of the information the candidate has provided and will flag the CV as such. Feel free to reach out to our team direct via the Live Chat within the product if you want more details on this. All the best, The Pinpoint Team Danny G. Director Management Consulting Used the software for: Less than 6 months ### "Its about time someone changed the game..." November 5, 2018 5.0 Pinpoint is an excellent tool that drives consistency and really enhances the candidate experience. Super simple to use and provides a single place to manage recruitment. Pros Straightforward and easy to use, does exactly what it should and more... Cons Nothing. Just wish we had it a long time ago! Review Source Response from Pinpoint May 7, 2025 Thanks, Danny! We're so glad Pinpoint is delivering exactly what you need and improving the candidate experience. Love hearing it’s made such a difference! Best, The Pinpoint Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.