--- title: "Pinpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pinpoint the right Applicant Tracking solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174069/Pinpoint/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Pinpoint 4.7 (92) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Pinpoint Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Being able to track progress, identify bottlenecks, and make data-driven decisions has elevated recruitment from an admin function to something much more strategic.“ May 15, 2026 CT Charlotte T Senior Enterpsie Systems AnalystInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “A limitation is that full DocuSign integration requires the onboarding module, which can add complexity and dependency on additional setup and cost.“ May 18, 2026 JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “It's enabled us to scale our hiring in a much more controlled, data-backed and efficient way.“ May 15, 2026 JO Justin O Head of Enterprise SystemsHigher Education, 10,001+ employeesUsed the software for: 1-2 years. “The link to docusign can be over complicated to complete, multi tenant platforms can be difficult to sort out.“ May 13, 2026 CH Crystal H Talent PartnerMedia Production, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Pinpoint feels purpose-built for in-house recruitment, helping teams manage workloads efficiently.“ May 18, 2026 GD George D Global HR Reporting SpecialistInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “From time to time reporting hasn't worked but that's due to the increase of candidates we have and file sizes.“ May 27, 2026 JS Jed S Talent Acquisition ManagerComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Hiring managers LOVE how easy it is to use, it literally takes 5 minutes to show new hiring managers the strongest way to use it and the available queuing CV's and using AI fields.“ May 15, 2026 EC Emily C Head of HRHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “It changed quite a lot making it difficult to keep a consistent process.“ July 23, 2025 ## Showing most helpful reviews Showing 1-25 of 92 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sam W. Director of Organizational Development Used the software for: 3-5 years ### "One Of The Best!" October 5, 2026 5.0 Pinpoint is the best applicant tracking system I have used during my career. From the initial sales process through implementation, support, and day-to-day use, the experience has been consistently positive. The platform is intuitive, flexible, and designed with recruiters and hiring teams in mind. What stands out most is Pinpoint’s commitment to continuous improvement. The team actively listens to customer feedback and regularly introduces enhancements that make the product better over time. I would highly recommend it to organizations looking for a modern, effective ATS solution. Pros I’ve been very pleased with both the support team and the overall platform. Pinpoint continues to roll out meaningful updates and improvements that enhance the user experience. The system is highly customizable, allowing us to create hiring workflows that fit our recruiting needs. One of the features I value most is how easy it is to review candidate profiles, schedule interviews, and communicate with applicants. With just a few clicks, I can send interview requests to multiple candidates, which saves time and helps keep the hiring process moving efficiently. Cons While I’ve had a very positive experience with Pinpoint overall, there are still opportunities for improvement. It can sometimes be difficult to quickly identify top candidates or previously interviewed candidates once a position has been closed and applicants have been moved through the workflow. Job clean-up and candidate dispositioning can also become time-consuming, especially when managing roles that attract a large number of applicants. Additional tools for candidate organization and post-closing administration would make an already strong platform even better. Review Source Racheal D. Talent Acquisition Specialist Used the software for: 1-3 years ### "Fantastic ATS" July 20, 2026 4.0 Constantly improving and adding useful features and the support from AMs and the chat function are next level. Makes my job sooo much easier and efficient. Pros Pinpoint is a great system to use. Everything in one place, innovative and informative. I love the product spotlights and the search function - so user friendly. The chat support is amazing as is our account manager. Cons I don't like how you can't see who scheduled interviews are with on the calendar invite until you go into it and click on the link. I'll like interviews and scheduling to be more integrated with Teams so I can use the transcript tool and schedule interview through Teams but that's an internal preference. Review Source R Reviewer Senior Manager, Global Talent Acquisition Used the software for: 3-5 years ### "Pinpoint Review" July 11, 2026 4.0 My overall experience with Pinpoint has been quite positive thus far. It is a great product, and they have a strong Customer Success team to ensure we have real-time solutions to our questions. They regularly come out with product updates which enhance the system. Pros Pinpoint has an amazing UI, the Customer Support team is top notch, and the price point makes it one of the best value for money ATS platforms out there. Cons Because we are a large global company, there have been times where our requirements across the globe have been a constraint while using the system. Internal users not being able to use the system in their local language is one example of this (we have HR representatives on almost every continent and as such, there is a lot of language diversity). Review Source R Reviewer Global HR Reporting Specialist Used the software for: 1-3 years ### "Pinpoint Review" June 1, 2026 5.0 Overall, i'm really happy with this product and would recommend this to anyone asking. I think it has made a great impact to the business Pros The ease of accessibility, the ability to report on data from a single source, and the overall user experience. Cons From time to time reporting hasn't worked but that's due to the increase of candidates we have and file sizes. Review Source R Reviewer Resourcing Manager Used the software for: 1-3 years ### "Excellent user experience!" May 21, 2026 5.0 Excellent! We’re very pleased with the product and the support that we received during the implementation. Pros Pinpoint is extremely user friendly, both for candidates and the hiring teams. It’s really easy to review and compare candidates as you move them through the hiring process. Cons It can be difficult to identify candidates that have been declined and emailed against those that haven’t when moved in to the ‘rejected’ stage. Review Source Charlotte T. Senior Enterpsie Systems Analyst Used the software for: 1-3 years ### "Efficient Campaign Management" May 19, 2026 5.0 My overall experience with Pinpoint has been very positive. The platform is user-friendly and intuitive, making it easy to create, manage, and monitor campaigns. I particularly appreciated the ability to segment audiences effectively and access real-time performance insights, which helped improve targeting and decision-making. While there is always room for enhancing certain advanced features, Pinpoint has been reliable and efficient in supporting day-to-day marketing activities. Pros I liked Pinpoint’s ease of use and intuitive interface the most. It allowed me to quickly create and manage campaigns without needing extensive training. The platform’s targeting capabilities and data insights were also very helpful in reaching the right audience and optimising performance. Cons A limitation is that full DocuSign integration requires the onboarding module, which can add complexity and dependency on additional setup and cost. Review Source R Reviewer Talent Partner Used the software for: 1-3 years ### "Pinpoint: An Evolving ATS for Modern Hiring Practices." May 19, 2026 5.0 The overall experience with Pinpoint has been really positive. The transition was smooth, well-organised and completed at pace. Implementation was handled clearly and efficiently, and the ongoing support, both from our account manager, \[sensitive content hidden\], and the wider support team, has been consistently helpful. It’s a great product, supported by a knowledgeable and approachable team. Pros Easy and intuitive to use for recruitment teams, hiring managers and candidates alike. The interface is clear and flexible, allowing you to tailor it to your needs. It’s backed by a strong product roadmap with exciting updates ahead, and supported by excellent sales and aftercare teams. Pinpoint feels purpose-built for in-house recruitment, helping teams manage workloads efficiently. It sits at a mid-market price point but offers the functionality of a high-end ATS, making it great value for money. Cons Very little I dislike about the product. If I had to pick something, I’d like the ability to preview more of the email content before sending, and to include a default company signature. These are very minor points and largely down to personal preference; overall, it’s an excellent ATS. Review Source Jed S. Talent Acquisition Manager Used the software for: 3-5 years ### "Pinpoint can be a game-changer for any TA team, large or small" May 18, 2026 5.0 Our overall experience with Pinpoint has been amazing. It has fundamentally changed the way we approach recruitment - moving us from a more reactive, admin-heavy process to a structured, data-led and candidate-focused function. The implementation was smooth, and the support from the Pinpoint team has been excellent throughout. They are responsive, collaborative, and clearly understand the challenges in modern talent acquisition. Since introducing Pinpoint, we’ve improved candidate engagement, increased hiring manager buy-in, using the pre-onboarding portal our sign-to-start ration has been 100% over the past 3yrs! We have gained much better visibility over our recruitment activity. It's enabled us to scale our hiring in a much more controlled, data-backed and efficient way. Hiring managers LOVE how easy it is to use, it literally takes 5 minutes to show new hiring managers the strongest way to use it and the available queuing CV's and using AI fields. Pros Pinpoint has genuinely transformed how we run recruitment. The platform is incredibly intuitive, which made adoption across hiring managers seamless, and it’s allowed us to streamline our entire recruitment process, and beyond! The candidate experience is a standout - the application journey is clean and user-friendly, and the communication tools (email templates, status updates, interview scheduling) have significantly improved engagement and responsiveness. We’ve seen a noticeable reduction in time-to-hire and a much more organised pipeline as a result. From an internal perspective, the visibility and reporting are excellent. Being able to track progress, identify bottlenecks, and make data-driven decisions has elevated recruitment from an admin function to something much more strategic. The automation features also save us a huge amount of manual effort, which in itself has reduced our time-to-hire. Cons There are very few real drawbacks. As with any system, it's important that you set the ATS up properly to get the best from it - it can seem quite a learning curve when you start exploring the more advanced features (particularly around reporting and automation), but Pinpoint Customer Service Chat is literally on hand to help whenever you need - but once set up, it becomes incredibly powerful. Review Source R Reviewer Talent Acquisition Manager Used the software for: 1-3 years ### "If you are not already using Pinpoint, you should be!" May 18, 2026 5.0 5 stars! Account Managers, Implementation Managers, Support function are all fantastic, and so quick! Pros From the moment I reached out for a demo of Pinpoint to the implementation and continuous account support, the service really has been second to none. The system ticked all the boxes we wanted in an ATS system, onboarding portal, user friendly and the ability to amend your own templates, excellent reporting capabilities and dashboards making data easy to understand, security conscious, a talent pipeline and a streamlined recruitment process. The system is excellent value for money as I honestly do not believe there is a better system out there for us. Cons Nothing, the system is exactly what we wanted and got. If I had to be picky, It would be nice to have a chat function on our careers site where candidates can ask live questions. Review Source R Reviewer Head of Enterprise Systems Used the software for: 1-3 years ### "Pinpoint Success" May 14, 2026 5.0 really like the interface and useability, everything is clearly laid out and easy to access for end users and admins alike Pros Easy to use and setup, streamlined user experience, good AI features. Vacancies are easy to find and check on progress. Cons The link to docusign can be over complicated to complete, multi tenant platforms can be difficult to sort out. Review Source R Reviewer Co-Founder Used the software for: Less than 1 year ### "Incredible Software" September 17, 2018 5.0 I've never seen anything like it in all my years participating in every aspect of the hiring process. It makes sense, it's extremely well executed, and it adds so much value to the process for everyone involved. Right now this software would be globally successful and after meeting one of the rep and hearing what's on the roadmap this is truly a game changer. If you aren't using Pinpoint you're wasting your time! Pros How the team are approaching this is truly mind blowing. Without a doubt it accomplishes the task of sourcing and managing the recruitment process better than anything else out there. The app has a ton of small details that make it easy and pleasant to use for everyone from the applicant to the recruiter, hiring manager, and CEO. It's saved us so much time and money in our hiring and has helped us find talent we wouldn't have with traditional methods. If you don't believe me, ask for a demo. You'll see in the first five minutes why you should use this product and in the next five you'll see why this is going to be a globally successful tool that will disrupt the entire space. I'm the CTO at my company and we're constantly looking for tools to save us time, make us more efficient, and increase our value. I've never had a demo for something, then practically begged to sign up right then and there. They have such a talented team, good long-term strategy, and quality product it's going to be fun to watch them change how everyone currently thinks about this. Cons That I didn't find out about it sooner! After the demo I didn't have many questions about things I'd maybe want to see in the future and he had already thought of them Review Source R Reviewer Head of Resourcing, Reward and Policy Used the software for: 1-3 years ### "Removing admin and gaining more data driven insights has given our team real power to make a difference!" November 20, 2025 5.0 We love it - it's really given us a new way of working and has allowed us to spend greater time in interacting with candidates. Pros We love Pinpoint! The system has provided us with such a great platform for team, leaders and our future candidates. The system is so amazingly configurable for our needs and means we can adapt to changes as they come. It also gives us data that we have never had before, giving us scope to act more strategically in the recruitment space. We also love the automatic features which help remove administration and allow our team to spend time with candidates. The team at Pinpoint are also really responsive and helpful when we have feedback or require changes. It has really added so much value to our business. Cons There really isn't anything that springs to mind. There are a few features we would like to see some improvements in, but we're confident these will come based on our feedback and work with the team. Review Source SN Susan N. Sr. HR Specialist Used the software for: 1-3 years ### "Basic ATS system" April 29, 2025 3.0 Pros I liked that the platform was user friendly. Everyone within our organization was able to figure it out fairly quickly. Cons Pinpoint lacked the ability to easily customize features. Everything worked from a template that would have to be changed in order to customize. Review Source R Reviewer TA Operations Manager Used the software for: 3-5 years ### "PinPoint - my views" December 10, 2025 5.0 Very positive Have used other platforms and would rate PinPoint as the very best I have used Would highly recommend Pros The platform offers exceptional ease of use, with intuitive navigation and efficient access to key functions. Online support is immediate, relevant, and highly knowledgeable. The Account Manager demonstrates consistent professionalism, providing timely and helpful guidance at every stage. Cons There is very little to dislike about Pinpoint. The platform performs consistently well, and any minor issues are resolved quickly through excellent support. Review Source R Reviewer HR Director Used the software for: 1-3 years ### "Pinpoint is an essential tool in our hiring process" March 19, 2025 5.0 Not only has Pinpoint made our recruitment process more efficient, saving us valuable time and money, but it's enhanced the candidate experience meaning we can build a talent pipeline for the future. Pros Pinpoint is incredibly user-friendly. The user interface is intuitive, and both hiring managers and candidates find it easy to navigate. Communicating well with our candidates through the ATS has enabled us to get ahead and snap up key talent. Cons I'd like to be able to move from one candidate to another more quickly, perhaps a forward arrow to jump to the next candidate in the pile? Review Source R Reviewer Recruiter Used the software for: 1-3 years ### "Feedback for Pinpoint" March 27, 2025 4.0 It has been a positive experience overall. Pros Very easy to use, customer service is great. Online support is very helpful. Cons Sometimes had to add or take away items from prepopulated questions. Had a problem with interviewer seeing emails between recruiter and applicant and could not figure out how to fix. Review Source R Reviewer Recruiting Manager Used the software for: 1-3 years ### "It works for us!" December 17, 2024 4.0 Pros It suits our unique needs! We're able to keep track of all of our portfolio company hiring in one place. Cons There are still a lot of manual aspects to pinpoint, particularly in the sourcing and scheduling functions. There have also been some issues integrating with LinkedIn properly. Review Source R Reviewer Graduate Business Analyst Used the software for: Less than 1 year ### "Levelling up with Pinpoint" May 14, 2026 5.0 Pinpoint is a very user-friendly and intuitive system. The system was fun to learn and explore all the possibilities that were possible within both the recruitment and onboarding applications. I focused more in my role on the onboarding side of the application did 99% of what we wanted to do and anything it couldn't do we could easily work around. It has provided a real improvement for the businesses new starter process making it more streamlined and saving lots of time for various departments. It also helped us improve the security of new starter data. Pros The system is great value for money, it has a variety of features to help in both recruiting and on-boarding. The candidate interview process is easy to operate and navigate with the candidate profile storing all the relevant information from their application and previous stages. Another positive point of Pinpoint is the reporting capability within the system. The dashboard offer a brilliant insight into both recruitment and onboarding. Cons The only con that we as a business found was that the API was difficult to work with when building the integration with our system. This issue could have been exclusive to us but is worth noting. Review Source R Reviewer HR Operations Team Leader Used the software for: Less than 1 year ### "Intuitive, Progressive, Satisfying" May 14, 2026 5.0 It's been a satisfying and progressive experience thus far, and we have much more functionality to unlock, which is exciting for the future. Pros It's got an easy to use interface that is very intuitive and visual; for example, my team use it to track new starters' paperwork progress and right to work checks pre-employment, and this allows us to get a clear visual summary before we even need to drill down into any detail. Cons I would have liked more customisation/freedom around how contracts of employment are utilised in the system. We have very organic templates with a number of varying fields/paragraphs depending on the details of the starters' new job. Pinpoint however requires lots of variations of templates to be uploaded, rather than vastly customisable ones. Review Source Verified Reviewer Account Assistant Used the software for: Less than 1 year ### "The Best ATS out there" February 11, 2025 5.0 Excellent customizable ATS with detailed insights and straightforward implementation. Support team is great. Pros Easy to learn and implement all the steps required to review, interview and hire as well as on boarding within the system. Cons Sometimes the process a bit slow, but that's not something we want to complain. Review Source MM Marjo M. IT Manager Used the software for: 1-3 years ### "A Great Hiring Solution For Business " December 19, 2024 5.0 Pros With Pinpoint, hiring new talent is easy and the software is awesomely reliable. I like that it makes hiring process easy and this ensures we get to onboard the best team. Cons No second thoughts about Pinpoint. It always delivers. Review Source VR Verified Reviewer Human Resource Business Partner Used the software for: 1-3 years ### "Pinpoint is a fantastic software!!" October 16, 2023 5.0 Using pinpoint has been a game changer for me Pros What I love the most about pinpoint is the fact that it allows me see candidates application history, helps me better manage against discrimination and has given me a fantastic pool of talents. Cons Absolutely nothing!!!!!!!!!!!!!!!!!!!!!!!!! Review Source R Reviewer Director Used the software for: Less than 1 year ### "Recruitment done right" October 9, 2019 5.0 An excellent example of software combined with passionate experience transforming the way recruitment is carried out. Pros Pinpoint is so powerfully simple, I was almost embarrassed to admit how much time and effort it has saved. It sorts out every headache recruitment can throw at you. We have a remote team across multiple locations so the ability to manage applications, have all candidate data in a collaborative environment without any worries that GDPR can throw at you is worth it alone, and that’s only scratching the surface. We are lucky enough to have high demand for positions so managing the speculative inbound flow of requests and CVs has always proved a challenge, In terms of time, regulation. And missing or forgetting about that perfect prospect. The candidate pipeline has proven to be the most powerful tool for us, and not one we Had identified needed to be solved. Finally it’s rare that software as a service is delivered with such passionate from the team. I’m used to the heavy contact pre sales world, but woefully used to that stopping the moment you hit sign up now. Pinpoint provide that rate service where you are buying into the software and humanware ecosystem. This is service as a service and the platform is only a piece of the jigsaw. If your used to the old way, or are using some of the more longer established online hr tool providers, i would consider this fresh approach. It really is in a league of its own. Cons Have found nothing negative yet. There have been a couple of things such as layout which a conversation with the Pinpoint and it’s either explained or a fix scheduled. Review Source R Reviewer Head of Analytics Used the software for: 1-3 years ### "Top class account management" October 28, 2022 5.0 A high-class team that know how to implement technology at pace and provide the right amount of customer support to stop me thinking about their competitors Pros An intuitive system that was so simple to setup and start using straight out of the box. Pinpoint is setup to automate all of the tedious or just repeatable tasks related to applicant management. The account management is stop class and genuinely always on hand to support, even with the questions they've been asked 100x before. Cons It's a system with depth. It does a lot of things which, if you spend enough time, you can take real advantage off. Review Source JH Jess H. Internal Recruitment Manager Used the software for: Less than 1 year ### "Great product! " November 24, 2020 5.0 Very happy! Makes our process so much ore efficient and we are all very happy! Makes my day to day recruitment life so much more enjoyable! Pros It has been very easy to set up, very easy to demo across the business and everyone has commented on how much it has improved our processes so far. Great user experience, we opted for this for the anonymised hiring function which is working great for us so far and we are now able to properly report on diversity and inclusion Cons Would like to be able to customise the dashboard but this isn't a huge problem Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.