# Page 2 | Pinpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pinpoint the right Applicant Tracking solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174069/Pinpoint/reviews --- Pinpoint 4.7 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Pinpoint ## Showing most helpful reviews Showing 26-50 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GM Georgina M. Head of Resourcing, Reward and Policy Hospitality Used the software for: 1-2 years ### "Removing admin and gaining more data driven insights has given our team real power to make a difference!" November 19, 2025 5.0 We love it - it's really given us a new way of working and has allowed us to spend greater time in interacting with candidates. Pros We love Pinpoint! The system has provided us with such a great platform for team, leaders and our future candidates. The system is so amazingly configurable for our needs and means we can adapt to changes as they come. It also gives us data that we have never had before, giving us scope to act more strategically in the recruitment space. We also love the automatic features which help remove administration and allow our team to spend time with candidates. The team at Pinpoint are also really responsive and helpful when we have feedback or require changes. It has really added so much value to our business. Cons There really isn't anything that springs to mind. There are a few features we would like to see some improvements in, but we're confident these will come based on our feedback and work with the team. Alternatives considered [Harri](https://www.capterra.com/p/154168/TeamLive/) Reason for choosing Pinpoint The team and the confidence in being able to implement the technology without in house IT requirement Switched from [Cornerstone Recruiting](https://www.capterra.com/p/151680/Cornerstone-Recruiting/) Company separation and the need to find a stand alone supplier Review Source AB Andy B. TA Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "PinPoint - my views" December 9, 2025 5.0 Very positive Have used other platforms and would rate PinPoint as the very best I have used Would highly recommend Pros The platform offers exceptional ease of use, with intuitive navigation and efficient access to key functions. Online support is immediate, relevant, and highly knowledgeable. The Account Manager demonstrates consistent professionalism, providing timely and helpful guidance at every stage. Cons There is very little to dislike about Pinpoint. The platform performs consistently well, and any minor issues are resolved quickly through excellent support. Switched from [IRIS Cascade](https://www.capterra.com/p/128430/Core-HR/) Ease of use, not just for the TA team but the Hiring Managers Review Source EC Emily C. Head of HR Human Resources Used the software for: 2+ years ### "Pretty good but lacked some customer service" July 23, 2025 3.0 Generally pretty good but think the customer success support could be much better, like I said I wasn't sure if we even had an account manager, which is quite different to others experience I see online - perhaps we were too small to get this level of service. Pros Seamless integration with the job boards made it very easy to advertise jobs and review CVs from applications. Cons It changed quite a lot making it difficult to keep a consistent process. At time of use, it lacked AI features in the same way that other providers did. We also didn't get really any attention from the account manager - I'm not sure we had one, but they did respond to any issues quickly. Review Source ST Sophie T. HR Director Architecture & Planning Used the software for: 1-2 years ### "Pinpoint is an essential tool in our hiring process" March 18, 2025 5.0 Not only has Pinpoint made our recruitment process more efficient, saving us valuable time and money, but it's enhanced the candidate experience meaning we can build a talent pipeline for the future. Pros Pinpoint is incredibly user-friendly. The user interface is intuitive, and both hiring managers and candidates find it easy to navigate. Communicating well with our candidates through the ATS has enabled us to get ahead and snap up key talent. Cons I'd like to be able to move from one candidate to another more quickly, perhaps a forward arrow to jump to the next candidate in the pile? Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) We rarely used PeopleHR as an ATS as it wasn't easy to use. We resorted to tracking using a simple excel spreadsheet. Pinpoint is miles ahead of anything else on the market. Review Source Response from Pinpoint March 27, 2025 Thank you so much for your kind review Sophie! We're so happy you're enjoying Pinpoint. Quick tip on moving through candidates—you can use candidate queues to flip through candidates with the "next" command. There's more on this feature in our help article here: https://help.pinpoint.support/en/articles/5537528-how-do-i-review-candidates-in-pinpoint#h\_a3ae0acb5a The Pinpoint Team MBP Mary Beth P. Recruiter Telecommunications Used the software for: 1-2 years ### "Feedback for Pinpoint" March 26, 2025 4.0 It has been a positive experience overall. Pros Very easy to use, customer service is great. Online support is very helpful. Cons Sometimes had to add or take away items from prepopulated questions. Had a problem with interviewer seeing emails between recruiter and applicant and could not figure out how to fix. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP did not give us what we needed. Was not very user friendly. Review Source SN Susan N. Sr. HR Specialist Automotive Used the software for: 1-2 years ### "Basic ATS system" April 28, 2025 3.0 Pros I liked that the platform was user friendly. Everyone within our organization was able to figure it out fairly quickly. Cons Pinpoint lacked the ability to easily customize features. Everything worked from a template that would have to be changed in order to customize. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint Both seemed comparable but Pinpoint was half the cost. Switched from [Ashby](https://www.capterra.com/p/10004338/Ashby/) Ashby was not able to make calendars show as busy blocks. Review Source CM Casey M. Recruiting Manager Venture Capital & Private Equity Used the software for: 1-2 years ### "It works for us!" December 6, 2024 4.0 Pros It suits our unique needs! We're able to keep track of all of our portfolio company hiring in one place. Cons There are still a lot of manual aspects to pinpoint, particularly in the sourcing and scheduling functions. There have also been some issues integrating with LinkedIn properly. Alternatives considered [Ashby](https://www.capterra.com/p/10004338/Ashby/) Reason for choosing Pinpoint It is one of the few ATS that allow for multiple domain access Switched from [Lever](https://www.capterra.com/p/142452/Lever/) It was expensive and no longer fit our needs. Review Source Response from Pinpoint May 7, 2025 Thanks, Casey! We're really glad Pinpoint is helping you manage hiring across your portfolio companies. Appreciate the honest feedback on sourcing, scheduling, and integrations - it's noted and helpful as we keep improving. Best, The Pinpoint Team YS Yusuf S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great For Hire!" February 9, 2025 5.0 My overall experience with Pinpoint feels like a breeze, allwoing hiring process to beuch faster. Pros What i like most about Pinpoint is its quick access, and navigation on the hiring process. Cons Theres nothing i like least about Pinpoint but, if i could recommend something it would be less questions. Review Source Response from Pinpoint May 7, 2025 Thanks for the kind words! We're so glad to hear Pinpoint is helping speed up your hiring process and that you find it easy to navigate. SP Shaz P. Recruitment Manager Telecommunications Used the software for: 6-12 months ### "Oversold, underdelivered." September 11, 2024 2.0 Not very good but i'm willing to give it one more year. I would like to see Pinpoint succeed but they have to make improvements a lot quicker than they are. Pros Aesthetically pleasing look. That's all for now. Cons Missing A LOT of basic functions. Improvements take a very long time to be made. Poor customer service chat with Emilia. (Doesn't respond) Nearly been with Pinpoint for 1 year, didn't even know we had an account manager, didn't bother to introduce himself until recently. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Pinpoint Pinpoint looked nicer, we were oversold, seemed like it had what we were looking for. Little did we know.. Switched from [Freshteam](https://www.capterra.com/p/166825/Freshteam/) Business has grown, we've outgrown our previous ATS. Review Source Response from Pinpoint September 17, 2024 Thank you so much for sharing your feedback with us. We're really sorry to hear that your experience hasn’t met your expectations. We appreciate the chance to continue to work with you and help you get the most out of Pinpoint. Our customer success team will continue to work closely with you to resolve the concerns you’ve raised. The Pinpoint Team MM Marjo M. IT Manager Media Production Used the software for: 1-2 years ### "A Great Hiring Solution For Business " December 17, 2024 5.0 Pros With Pinpoint, hiring new talent is easy and the software is awesomely reliable. I like that it makes hiring process easy and this ensures we get to onboard the best team. Cons No second thoughts about Pinpoint. It always delivers. Review Source Response from Pinpoint May 7, 2025 Thanks, Marjo! We’re thrilled to hear Pinpoint’s making your hiring process smooth and reliable — that’s exactly what we’re here for. Best, The Pinpoint Team VS Vaska S. Senior Tech Talent Expert Information Technology and Services Used the software for: 2+ years ### "Efficient ATS with User-Friendly Interface" September 20, 2024 5.0 Our experience with Pinpoint has been positive overall. It's a reliable ATS that streamlines recruitment processes, and it has added great value to our hiring operations. Pros Pinpoint offers a very intuitive and easy-to-navigate interface, making it simple to manage candidates and job postings. Cons The mobile interface could be more polished for better usability on the go. Review Source Response from Pinpoint May 7, 2025 Thanks, Vaska! We're so glad Pinpoint’s helping streamline your hiring and that the interface makes things easy. Appreciate the feedback on mobile — it's on our radar. Best, The Pinpoint Team EY Eric Y. Project Talent Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome software! Definitely recommend!" January 19, 2025 5.0 Overall I had a great experience using Pinpoint. So efficient! Pros Pinpoint makes the hiring process a lot smoother Cons Sometimes the buttons dont work. But it did after a while Review Source Response from Pinpoint May 7, 2025 Thanks, Eric! We're so glad Pinpoint is helping make your hiring smoother and more efficient. Best, The Pinpoint Team OK Omar K. Sales manager Consumer Services Used the software for: 6-12 months ### "Excellent platform!" December 13, 2024 5.0 Great experience and platform for our HR team to utilize and grow our company. Pros Pinpoint is a great software for the HR department to create an easy workflow and track its new hires. Cons I thought pinpoint can be a little bit more affordable compared to other similar options available Review Source Response from Pinpoint May 7, 2025 Thanks, Omar! We're glad Pinpoint’s helping your HR team streamline workflows and support growth. We appreciate the feedback on pricing too - it’s always helpful to hear. Best, The Pinpoint Team AP Alicia P. Receptionist Staffing and Recruiting Used the software for: 1-2 years ### "Career Point" January 3, 2025 5.0 I used this when the company I worked for was career building to help with their hiring process. Pros It is very user-friendly and there are many customizations you can do. Cons I have not yet experienced any cons with this software. Review Source Response from Pinpoint May 7, 2025 Thanks, Alicia! We're so glad you've found Pinpoint user-friendly and flexible. Great to hear it supported your team's hiring during such an important growth phase. Best, The Pinpoint Team CN Casey N. HR Officer Telecommunications Used the software for: Less than 6 months ### "PinPoint Review" November 1, 2019 4.0 It's been a huge success internally, in terms of the on-boarding, embedding and daily use. We have cut agency fees and we now know that in the market our brand presence is strong. We've had positive feedback internally from hiring managers and even from candidates within their interviews, "they couldn't believe how easy it was to apply for the role". Overall, we have improved our candidates experience and by the time it comes to interviews the hiring team are also happy as they haven't had to jump through hoops to review CV's or arrange interviews, the progression is live and at their fingertips. The hiring team also really enjoy the fact that they can engage with candidates from the outset and it's empowering for them. Pros The software by design is simple to use and visually it's appealing. It's clean and also easy to navigate. I'm yet to come across a reluctant or resistant manager when training and demoing the system to them, they are all keen to embed the system and work with it rather than against it, which makes the entire recruitment process a lot less painful and a more positive experience for all. Cons The limitations in terms of design and extracting reports, although I believe that this is something that with time will further develop. It's been great to have been so involved from the outset to help further enhance PinPoint as a product with feedback from the users perspective i.e. adding in "withdrawn" options to candidates applications. The team are receptive to feedback and try to, where possible implement changes to make our lives easier. I would say however, that the chat function may not be fit for purpose in terms of requests. It's great to have a live chat when there is a query, however when using it frequently like I do when I try to look back and find a request or a conversation it's almost impossible. Chats are also sometimes getting missed and not picked up by PinPoint. I'd suggest that any formal requests i.e. social adverts/system enhancements are made via an email function which allows you to then view the audit of the conversation, whether this is integrated into PinPoint or done via Outlook. I think adding this functionality to PinPoint would streamline it though i.e. email the team as you would email a candidate. Review Source Response from Pinpoint May 7, 2025 Thanks, Casey! It's fantastic to hear how Pinpoint has improved your hiring experience and made things smoother for both your team and candidates. We really appreciate your detailed feedback – especially around reporting and chat functionality – and we're taking it on board as we continue to evolve the platform. Best, The Pinpoint Team TP Tory P. People Operations Financial Services Used the software for: 1-2 years ### "The best ATS out there!" August 31, 2021 5.0 Pros Where do I start? Ease of use? Affordability? Wonderful customer service? Beautiful UX? When I was searching for an ATS for our company, I was almost certainly going to go with an ATS I had already used in the past but saw an ad for Pinpoint and thought: why not? Wow, am I glad I did. Not only did they have everything the other ATS had - their features were better and there were more of them. I am so happy I made the decision to take a chance. I've worked within a few other ATS's in my career and this solution by far blows the competition out of the water. Cons There's really nothing to dislike here. Everything I've had a question about/issue with/suggestion for has either been addressed, implemented or changed. The customer support is top notch and you can tell that Pinpoint values their customers feedback. The only thing I think still needs a bit of work is the interview scheduling functionality. More specifically, I would love to be able to see more information about an upcoming interview directly in my calendar vs. just "Interview for X Job Scheduled" with a link. However, this is something I've already suggested to the team. Review Source Response from Pinpoint May 7, 2025 Thanks so much, Tory! We're thrilled you took a chance on Pinpoint and that it’s exceeded your expectations. Your feedback on interview scheduling is super helpful – and we're on it. Best, The Pinpoint Team SW Sam W. HR Recruiting Specialist Utilities Used the software for: 1-2 years ### "Pinpoint Review" April 4, 2024 5.0 Pros I enjoy how easy the system is to use overall. I enjoy the consistent product updates and ways they keep improving the product. Cons At times it can become a little bit manuel like rescheduling interviews. Review Source Response from Pinpoint May 7, 2025 Thanks, Sam! We're glad you're finding Pinpoint easy to use and appreciating the ongoing updates. Thanks for the note on rescheduling - we're always looking for ways to reduce manual steps. Best, The Pinpoint Team Will B. Co-Founder Computer Software Used the software for: Less than 6 months ### "Incredible Software" September 14, 2018 5.0 I've never seen anything like it in all my years participating in every aspect of the hiring process. It makes sense, it's extremely well executed, and it adds so much value to the process for everyone involved. Right now this software would be globally successful and after meeting one of the rep and hearing what's on the roadmap this is truly a game changer. If you aren't using Pinpoint you're wasting your time! Pros How the team are approaching this is truly mind blowing. Without a doubt it accomplishes the task of sourcing and managing the recruitment process better than anything else out there. The app has a ton of small details that make it easy and pleasant to use for everyone from the applicant to the recruiter, hiring manager, and CEO. It's saved us so much time and money in our hiring and has helped us find talent we wouldn't have with traditional methods. If you don't believe me, ask for a demo. You'll see in the first five minutes why you should use this product and in the next five you'll see why this is going to be a globally successful tool that will disrupt the entire space. I'm the CTO at my company and we're constantly looking for tools to save us time, make us more efficient, and increase our value. I've never had a demo for something, then practically begged to sign up right then and there. They have such a talented team, good long-term strategy, and quality product it's going to be fun to watch them change how everyone currently thinks about this. Cons That I didn't find out about it sooner! After the demo I didn't have many questions about things I'd maybe want to see in the future and he had already thought of them Review Source Response from Pinpoint November 8, 2018 Hey Will, This may well be the best review we've had so far - thank you so much for taking the time to give us this feedback, the fact Pinpoint has resonated so well with you and the team at Container Lab is awesome and is something for us to be super proud of. Thanks as always, The Pinpoint Team SJ Steve J. Head of Analytics Investment Management Used the software for: 1-2 years ### "Top class account management" October 19, 2022 5.0 A high-class team that know how to implement technology at pace and provide the right amount of customer support to stop me thinking about their competitors Pros An intuitive system that was so simple to setup and start using straight out of the box. Pinpoint is setup to automate all of the tedious or just repeatable tasks related to applicant management. The account management is stop class and genuinely always on hand to support, even with the questions they've been asked 100x before. Cons It's a system with depth. It does a lot of things which, if you spend enough time, you can take real advantage off. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) Reason for choosing Pinpoint Customer service/Sales process Review Source Response from Pinpoint May 7, 2025 Thanks, Steve! We're glad setup was smooth and that automations are making a real difference. And a huge thanks for the kind words about our account management team! They're one of the main reasons which makes Pinpoint great. Best, The Pinpoint Team VR Verified Reviewer HR Assitstant Utilities Used the software for: Less than 6 months ### "Pinpoint review" October 29, 2018 5.0 Pinpoint has helped us speed up the process of recruiting by their easy to use interface. New features such as the Email Template, allows us to send frequently used emails to candidates in bulk within a few clicks. The chat function is monitored very regularly if I ever have a question and the team are always one step ahead of finding ways to improve the software and making our lives easier. Pros I like that Pinpoint extracts information from candidates CV's and displays it in the same format for each individual, making it easy to compare lots of different CV's which helps us find the right person for the job. It is very easy to use and keeps all candidates information centralised and organised. Pinpoints interview function has reduced the amount of emails going back and forth to schedule an interview by giving the candidates different interview slots. Cons None. Review Source Response from Pinpoint November 8, 2018 Thanks so much for leaving this review, so glad Pinpoint has helped you and your team to speed up the process of hiring and glad you're seeing the benefits from some of our newer features as well. All the best, The Pinpoint Team JH Jessica H. Internal Recruitment Manager Information Technology and Services Used the software for: Less than 6 months ### "Great product! " November 23, 2020 5.0 Very happy! Makes our process so much ore efficient and we are all very happy! Makes my day to day recruitment life so much more enjoyable! Pros It has been very easy to set up, very easy to demo across the business and everyone has commented on how much it has improved our processes so far. Great user experience, we opted for this for the anonymised hiring function which is working great for us so far and we are now able to properly report on diversity and inclusion Cons Would like to be able to customise the dashboard but this isn't a huge problem Alternatives considered [Workable](https://www.capterra.com/p/130175/Workable/)[Eploy](https://www.capterra.com/p/57830/Eploy/) Reason for choosing Pinpoint Reasons above Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) To improve our processes Review Source Response from Pinpoint May 7, 2025 Thanks, Jessica! We're so glad Pinpoint has improved your processes and made day-to-day recruitment more enjoyable. Great to hear anonymised hiring and reporting are working well. Here's a resource to help you customise your dashboard: https://help.pinpoint.support/en/articles/5311209-how-can-i-customize-my-pinpoint-dashboard Best, The Pinpoint Team LB Louise B. Senior HR Administrator Financial Services Used the software for: Less than 6 months ### "Goodbye Recruitment Agencies, Hello Pinpoint!" October 9, 2019 3.0 Really couldn’t fault the customer service we have received, \[SENSITIVE CONTENT HIDDEN\] have been so helpful and professional throughout the implementation of Pinpoint and onwards. Pros Although we are relatively new to using Pinpoint as a recruitment platform, we can see its potential. Our aim over the next year or so is to reduce our reliance on recruitment agencies where possible and build up our talent pipeline so that we are effectively managing our recruitment requirements in-house. It's also great that applicants can speculatively apply even if there are no live vacancies, and Pinpoint manages the GDPR side of things. The customer service is also 5 stars! Cons Arranging interviews on the platform may be a bit too time onerous and complicated for Line Managers. At the moment it feels easier to review outlook calendars and send calendar invites the traditional way. Although to be honest, we haven’t utilised this element yet therefore it’s just an observation. Review Source Response from Pinpoint October 14, 2019 Hey Louise, thanks for the review! Appreciate the feedback around the Interview Scheduling functionality. Once you're ready to schedule your first interview, we'll get some time in the diary and I'll walk you through it step by step. I'm confident that once you start using it, you'll experience significant time-saving benefits. Great to hear you're happy with the customer service and really looking forward to helping you recruit great people over the coming year. VR Verified Reviewer Digital Hub Assistant Information Services Used the software for: Less than 6 months ### "Intuitive Software" October 30, 2018 5.0 Pros The dashboard is great! It makes everything nice and organised and so much easier to manage jobs. I also like that it shows you your active jobs straight away so you don't have to remind yourself which are up and running and which aren't. Overall very user-friendly and easy to use. Cons I think the reports could be made a bit clearer, sometimes the figures don't match up and there's no year with the dates so hard to know which month is in which year. Review Source Response from Pinpoint November 8, 2018 Thanks a lot for leaving such a positive review. Really glad to hear that Pinpoint has had such a positive impact on your business. Totally understand your view on reporting - we're currently working on a number of additional reports (and improvements to our existing reports) - you'll see these go live in December. If you have specific ideas / thoughts / requirements from a reporting perspective, please feel free to reach out to the team direct with that feedback - we'd love to hear from you. All the best, The Pinpoint Team. SD Sarah D. HR Advisor Telecommunications Used the software for: Less than 6 months ### "Proactive Recruitment " October 2, 2019 5.0 Pros Pinpoint has modernised our recruitment overnight, we have already had positive feedback from our management team. Pinpoint is easy to use and has enabled us to streamline our recruitment process and improve communication with our candidates. Pinpoint not only provides a platform for recruitment administration but also gives us the opportunity to promote our brand and proactively attract candidates. Cons Currently we are unable to see if a candidate has received correspondence without clicking into each person, we are actively working with pinpoint to improve the visibility. Review Source Response from Pinpoint October 7, 2019 Thank you Sarah. We're super pleased your management team have provided such positive feedback and it's great to hear you're gaining value from Pinpoint already. Really appreciate your feedback around the candidate correspondence flag and I'm happy to confirm that this is now in our development pipeline. Jodie O. HR Manager Financial Services Used the software for: Less than 6 months ### "Excellent Product!" November 9, 2018 4.0 Pinpoint is speeding up our recruitment process. Once jobs are entered into the system they can be duplicated or amended for future roles which saves administration time. CV's are now stored in one location which is very important from a GDPR perspective and also streamlines our current processes in a number of areas. Pros Ease of use, not over complicated and first class customer service through out the working day! Cons It would be nice for the active and archived jobs to sit within separate folders. Review Source Response from Pinpoint May 7, 2025 Thanks, Jodie! We're so glad Pinpoint is helping streamline your recruitment and saving you time. It's great that Active and Archived Jobs now sit in different folders. Best, The Pinpoint Team Talk to a Capterra advisor for free and get results within 15 minutes.