Dovetail Research

Dovetail


5 / 5
10 reviews

Who Uses This Software?

Product / services companies, design / research agencies, academic institutions, and government organizations. Current customers include Arm, Atlassian, Deloitte, Nike, Ocado, RBS, Uniqa, Scout24.


Average Ratings

10 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Pricing Details
    A flat $79 per month regardless of your team size or usage.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Dovetail Research
  • dovetailapp.com
  • Founded 2015
  • Australia

About Dovetail

With Dovetail, user researchers, designers, and product managers can collate qualitative customer feedback and user research in one place, analyze their data to discover patterns and insights, and share research findings and outcomes with the rest of the organization. Featuring a rich text collaborative editor, integrations, highlights, tags, insights, sentiment analysis, a great user experience and customer support, Dovetail is research software youll want to use, all for an affordable price.


Dovetail Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Annotations
  • Collaboration
  • Data Visualization
  • Media Analytics
  • Mixed Methods Research
  • Multi-Language
  • Qualitative Comparative Analysis
  • Quantitative Content Analysis
  • Sentiment Analysis
  • Statistical Analysis
  • Text Analytics
  • User Research Analysis
  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

Dovetail Reviews Recently Reviewed!


Capterra-loader

Wonderful Customer Service, easy to use & very effective!

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are team of researcher that are using Dovetail to tag interviews, and it has worked great for our needs. Dovetails greatest feature is how simply you can tag your content, how you can visualize the tags each project has, and how you can look at each individual tag to see the content you've assigned that tag to. To create a tag you simply highlight text, the tagging box appears, and you can add new tags or select from tags you have previously populated to the project. Tags can be easily imported using excel sheets, or added directly on the app. Tags can be grouped together, and easily organized into those groups, or moved to other groups. You can color code tags using Dovetail's standard colors, or you can add your own using hex codes. If you want to see all content that is tagged with the same thing, you just have to click on that tag and it all populates. This makes reviewing tagged content very easy! The system of tagging they have developed is so user friendly! Dovetail is easier to learn than many of its competitors which we have used in the past. Dovetails interface is uncluttered, allowing for users to easily navigate its features. You will not get bogged down with endless, irrelevant features like many of Dovetails competitors. It is also has a very clear, calming design which may sound trivial, but matters when you spend so much time on a platform.

Cons: We don't really have a con because we have been able to achieve what we set out to achieve when we signed up for Dovetail. However, there are some we wished Dovetail had. While we feel these features will make the Dovetail experience better, not having them has not limited our experience on Dovetail. The features we would like to see added are more like luxuries that we hope Dovetail will add in the future. For example, we would like to see project templates added so if you are tagging the same themes over a number of different projects you can create a template with those tags to use for each project. This will cut down on the time it takes for setting up a new project. That being said, it currently only took about 15 minutes for us to add about 150 tags to a project on Dovetail and get them organized, so the current time is not so bad. Also, we brought this up with their staff, and we know that this feature is on their radar already!

Overall: Our experience has been wonderful. The customer service is truly amazing. When we upgraded from our free trial we received and email from the CEO & co-founder. He has answered all questions we have had with an very fast response time. He has also asked for feedback, and responded to our suggestions. We have truly felt supported while using Dovetail. Judging from my experience Dovetail will only get better as they continue to grow!

Vendor Response

by Dovetail Research on September 25, 2018

Wow, thank you Laurie! That's an amazing review. Absolutely made our day. We're so pleased we can support you with your research at Harvard, and we're super excited to make Dovetail even better for you. Thank you so much for taking a bet on a young product, and keep that feedback coming!

Capterra-loader

Dovetail makes it easy to collate, analyse and store qualitative research.

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really love working in Dovetail. It is such an easy tool to use and the interface design is intuitive, open and clean making it seem effortless. The real power of Dovetail is that is makes research transparent. All data, observation notes, images and files can be organised in any way that makes sense for the project or your organisation, and can be tagged easily, speeding up analysis, and allowing for insights to be shared quickly and easily. With Dovetail, research data remains accessible long after any research project has finished. This means valuable insights are no longer buried in reports that get forgotten, but can be continuously reviewed and built upon as new data is collected. Dovetail has quickly become an indispensable tool for us.

Cons: Being a relatively new tool, there are some functional limitations but I have no doubt that the Dovetail team will deliver. They continue to seek feedback from users and are transparent with their product roadmap.

Vendor Response

by Dovetail Research on July 09, 2018

Thanks for the amazing review Sophie! It's great to hear you're getting value out of Dovetail. See you in Slack!

Making sense of research data has never been more enjoyable!

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team behind Dovetail is a-m-a-z-i-n-g! They are always there to answer questions, ask for feedback and encourage discussions. I have never witnessed such caring attention to customers nor experienced such receptiveness to feedback it's just astounding!

The tool is itself designed based on research so it's flexible enough to accommodate different methodologies and workflows but focused enough to support the one you prefer better than anything else. Notes and tags make intuitive sense, and adding files such as images and videos is a breeze.

There are also cherries on top such as automatic sentiment analysis, tracking of notes and tags, integrations with many services including email, Evernote and Slack among others.

It's also just a joy to look at and use because of the welcoming visual design. It is a huge plus for me and one of the main reasons I decided to work with Dovetail. If one is going to spend a lot of time with a tool, aesthetics shouldn't be ignored.

Cons: Many features: cross-project search, insights, admin rights etc. are still in development. However, when they arrive, I am 120% confident that they will be powerful! I'm really excited and looking forward to them.

Vendor Response

by Dovetail Research on July 10, 2018

Thanks Sonja! We really appreciate that amazing review! We're hoping to get our first version of search out in beta soon. Improvements to insights and user permissions are also both on the roadmap for this year.

Dovetail makes analysis of user research and customer interviews effortless

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's really easy to import raw user research notes from customer interviews and contextual inquiries.

Dovetail lets you synthesis your research and identify themes by highlighting creating tags. You can then visualise your tags in charts or in the board view. A neat feature is the automatic sentiment analysis that can identify whether comments from your notes are positive or negative. We use this feature to categorise customer feedback we collect our products.

Before Dovetail we would use Microsoft Excel to identify themes but this was cumbersome and was hard to share with the team.

Cons: Dovetail could do a better job at storing insights and being a shared knowledgebase or library for research in our team. We've passed on this feedback and the Dovetail tell seem to understand this desire and shared that they have ambitions to move into this area in the future. At the moment Dovetail seems focused on building the best features for research analysis and synthesis.

Overall: Improved effiency with our user research and customer interview projects

Vendor Response

by Dovetail Research on July 09, 2018

Thank you Kai! ¿ We are working on better support for the research repository use case, with features like full-text search queries, saved searches, and automation in the pipeline. We also recently released files in beta, so you can now upload images, audio, and video files to Dovetail.

Dovetail makes storing, managing, and sharing our qualitative really easy.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dovetail is really user-friendly. We quite often share our data with relevant stakeholders, who have very little difficulty in using it.

I am also able to synthesise the qualitative data quickly and easily, which is so important for me because I work under Agile. It saves time, and walls of post-it notes!

We also use it as a repository for all of our qualitative data. The ability to add audio and video files, Excel files, and photos to notes is probably my favourite feature -- we no longer have to store it all on the server separately.

The customer service is highly responsive, friendly, and supportive. They cannot be faulted!

Cons: A lot of useful features are still in production, such as cross-project search. But I'm more than happy to wait, because it will be worth it!

Vendor Response

by Dovetail Research on July 11, 2018

Thank you for the amazing review Sarah! I'm stoked to hear Dovetail is helping you succeed at HotelsCombined.

Capterra-loader

I use dovetail for recording all my research related our products at Freshworks.

Jul 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Dovetail is very flexible to record track and analyze research findings. And it has been our singular repository for all our primary research. Of late we have also started putting our secondary findings as well so that It is easy for us to quickly identify a problem shared by one or more users and the story around that problem that was shared by our users. Dovetails support is very very responsive which adds to the confidence for using the product.

Cons: 1. Subgrouping is still a problem.

2. Doesn't yet support copying and pasting screen shorts directly. Can be a major pain sometimes.

Vendor Response

by Dovetail Research on July 10, 2018

Hi Abhilash! Thanks for the great review. Regarding pasting images from the clipboard ¿ that's something we'll add before moving images and files out of beta.

Great software for researchers and designers

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clear analysis, ease of use, tagging is fantastic. Saves hours of the qualitative research process.

Cons: The team is adding new features all of the time, I'm looking forward to user permissions. Nothing negative to say about it.

Vendor Response

by Dovetail Research on July 12, 2018

Thank you Tash! We're excited about user permissions as well.

Really easy to use and helps me process feedback faster

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Dovetail is super easy to use - I understood how to add notes and tags right away. I've used it to sort through feedback so I can share it back with the rest of my team - lasts longer than the post it walls I used before!

Cons: It doesn't have search at the moment. They've said it's coming soon though so hopefully this gets resolved.

Vendor Response

by Dovetail Research on July 09, 2018

Thank you Lucy! Appreciate it. We are working on full-text search queries and saved searches right now, and hope to have something released in the next few weeks. Stay tuned!

Capterra-loader

Effective research repository tool

Jul 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Incredily intuitive tool that makes it simple to capture and later analyse pieces of user research (in order to share back with the wider product team). It is suitable for both longform unstructured interviews or individually received shortform feedback with meta data. Quickly triaging and tagging qualitative research in this way is simpler easier in Dovetail than other tools I have used.

Cons: I would like more computer-assisted automation during the analysis phase and this is an area that I would be excited to see how the team behind Dovetail tackles

Vendor Response

by Dovetail Research on July 09, 2018

Thanks, Daniel! Computer-assisted automation is something we're definitely going to work on with plans for more NLP features, custom rules, and auto-categorization for large datasets.

Capterra-loader

Dovetail easy qualitative analysis for all

Aug 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: *Helps transparent research

*I love that the data remains accessible long after the research project has finished

*The support team answer all your questions

*Tagging is great

Cons: *The features that are still under development

*I think the search is missing

*I would like to be able to copy and paste screen images

Vendor Response

by Dovetail Research on August 29, 2018

Hi Lorena! Thanks for leaving us a review! We launched search a few weeks ago. Click the magnifying glass near the top left of the screen to start a search. You can learn more on our blog at https://dovetail.blog. Regarding copy and paste images ¿ that's something we're adding soon! Thanks again!