--- title: "Dovetail Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dovetail the right Qualitative Data Analysis solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174077/Dovetail/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Dovetail 4.6 (97) [View alternatives](https://www.capterra.com/p/174077/Dovetail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Dovetail Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews KG Katie G Product DesignerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The new AI feature is a game changer, allowing you to analyse at volume at lightning speed with sharp accuracy.“ October 23, 2024 EF Emi F User Experience ResearcherInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “This means I'm not spending time editing video clips, downloading and uploading things, or tabbing through all the interviews separately to find themes.“ October 30, 2024 EF Emi F User Experience ResearcherInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “All of the raw data is flexible and can be arranged into interactive reports (insights) for quick building, and engaging content.“ October 30, 2024 EV Emil V UX DesignerResearch, 11 - 50 employeesUsed the software for: 1-2 years. “Automatic transcription works poorly with non-English languages.“ October 17, 2024 EF Emi F User Experience ResearcherInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “Previous research is just a few clicks away instead of trying to remember what dusty archive it was stored in. Because I use a global taxonomy, I also can leverage that, filters, and magic search to get to some very nuanced questions.“ October 30, 2024 SJ Sarah J UXR OperationsMedia Production, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Their search function is okay, but it's not efficient.“ October 16, 2024 CC Christopher C User ResearcherResearch, 51 - 200 employeesUsed the software for: More than 2 years. “Dovetail gives my team a centralised location to store and reference our user research, ensuring data is never lost or fragmented.“ October 17, 2024 MP Maegan P ConsultantResearch, Self-employedUsed the software for: 1-2 years. “I was recently on a contract with a company that has extremely outdated tooling… it was painful to go from doing work that previously took me a few hours with Dovetail to then it takes me many days.“ October 14, 2024 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel M. UX Manager Computer & Network Security Used the software for: 1-2 years ### "The Ultimate Solution for Data-Driven Research Teams!" October 14, 2024 5.0 Importing data from CSV files and video recordings is incredibly straightforward, making our workflow so much smoother. My team and I are absolutely loving our journey with Dovetail, and we can't wait to explore all the amazing features it has to offer! Pros I'm excited to share my experience with Dovetail! This user research data repository is constantly evolving, and the enhancements—especially with the addition of AI—truly elevate the experience! It’s clear that the team genuinely cares about making data manipulation easier with every update. Cons For those storing research data in places like Figma the migration of old insights is slow and manual. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing Dovetail A better, more tailored solution for research. Review Source EF Emi F. User Experience Researcher Information Technology and Services Used the software for: 1-2 years ### "The leading UXR qualitative analysis tool" October 30, 2024 5.0 Dovetail streamlines working with qualitative data. It automates transcription. It now even has automatic meeting import. It suggests highlights. It has AI analysis tools. All of the raw data is flexible and can be arranged into interactive reports (insights) for quick building, and engaging content. This means I'm not spending time editing video clips, downloading and uploading things, or tabbing through all the interviews separately to find themes. I can look at the themes, tags, and interesting quotes from a birds eye view to catch patterns. I've built out a robust repository in Dovetail, and it's been a godsend for answering the question of "what do we know about X". Previous research is just a few clicks away instead of trying to remember what dusty archive it was stored in. Because I use a global taxonomy, I also can leverage that, filters, and magic search to get to some very nuanced questions. Pros The best part about Dovetail is how seamlessly I can curate and share user insights with stakeholders. No video editing, no downloading and uploading of video clips. I just pop the most interesting moments into my reports, into Slack (with integration support), into comments, and there they are. I'm using Dovetail for multiple hours every day. They provide a wide set of tools to look at your interview data (and now also surveys, NPS, tickets, etc), and synthesize it from a birds eye view. If you're trying to build a dynamic, ever growing repository, Magic Search is a gamechanger for finding what you need amidst the reams of data. It's largely stakeholder friendly and has definitely made some jaws drop when I've shown them how to use it. Finally, the Dovetail team itself is exceptionally responsive to feedback and has built a lovely community of research-minded folks. It's very clear that they're building based on what we're saying, and they take suggestions very seriously Cons Pricing. Some of the features (workspace tag boards namely) that we leaned on in previous years on a Team plan (legacy) got locked behind their Business plan. It was a near 4x leap in costs to maintain parity with what we had before to maintain our existing repository structure. They've been developing many new AI-powered features that are recouping some of that value, but those are available on ALL paid plans, so it feels a bit hard to justify the shift (or at least it stung dearly as an existing customer). As a tool, Dovetail definitely has some learning curves. Stakeholders usually need significant hand-holding to learn how to leverage the tool, both as a viewer or a contributor. Alternatives considered [Condens](https://www.capterra.com/p/217476/Condens/)[Marvin](https://www.capterra.com/p/254609/Marvin/) Reason for choosing Dovetail We didn't have enough time to consider a migration before this year's renewal Review Source AE Andrew E. CD Marketing and Advertising Used the software for: Less than 6 months ### "Worthless pile of junk" May 9, 2023 1.0 I spent 8+ hours "tagging" nearly 20 research interviews, come to find out I can't generate any meaningful reports with the data I just transcribed and tagged.No easy way to show who answered what, let alone calculate percentages or totals (used Google Sheets for this instead).In all, an entire waste of time and money.Stick to Google Spreadsheets and save the time and headache! Pros Transcriptions. Oh, and they had a clean salesy website with no substance or value after that (an empty promise). Cons \- Charts are impossible to use- Terrible data visualizations- Worthless help articles- Clueless support Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Was HOPING for a better way to display and sift through customer research data, to no avail. Review Source VR Verified Reviewer UX Researcher Information Technology and Services Used the software for: 2+ years ### "Dovetail's Customization & Variety of Tools Makes it an Excellent "Research Partner"" October 17, 2024 5.0 Pros I have utilized Dovetail at two distinct organizations, assisting with the implementation of the tool in both instances. I am consistently impressed by Dovetail's dynamic personalization features, especially its customizable folder hierarchy and project permissions. When introducing teammates to Dovetail for the first time, I highlight the platform's capability as a "one-top-shop" solution for all research needs and workflows. Cons I appreciate Dovetail for its commitment to continuously improving its features while actively incorporating real user feedback to evolve the platform. Our customer service representative consistently addresses our concerns and feature requests with thoroughness and is prompt in providing us with the necessary answers. There is nothing in particular that I dislike about Dovetail - rather, I have a list of "Even Better Ifs" that would enhance my usage of the platform, which I've been able to easily submit to the Dovetail team. Alternatives considered [Condens](https://www.capterra.com/p/217476/Condens/)[Aurelius](https://www.capterra.com/p/180688/Aurelius/)[Marvin](https://www.capterra.com/p/254609/Marvin/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Dovetail Our team executed a competitor analysis across research repositories, evaluating price point, features, navigation, support, and deployability. Dovetail blew other tools out of the water with its user-friendliness and tool robustness. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Our organization struggled with insight findability when we used our previous system. Navigation was not highly customizable or intuitive and required a lot of hand-holding when it came to getting stakeholders the information they needed out of the repository. Dovetails customizability and intuitiveness has largely remedied this issue, thus making insights more impactful and reducing "duplicate" efforts. Review Source ZZ Zoey Z. UX Researcher, Lead E-Learning Used the software for: 1-2 years ### "The Best for Product to Design " October 17, 2024 5.0 From customer support to the use of the tool, I would be incredibly sad if I could not use this tool. I have used a few tools, but nothing is like Dovetail. Pros I have not seen another tool that can help with analysis and keep research organized, like Dovetail. As a UX Researcher and former Product Manager, this is one of my favorite tools. I can clearly see pain points, themes, and more, while clearly organizing my notes, transcripts, and calls with tags. It is easily accessible to design and product, and it saves tons of time in workflows. I would be incredibly at a loss without it. Cons I wish initial onboarding had 2-3 calls to set up properly as it does affect adoption if your tags are not set up correctly. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Dovetail can't remember now, but we did use drive and drive was pushed Switched from [EnjoyHQ](https://www.capterra.com/p/152953/NomNom/) The UI and UX at first, then tagging when I discovered it as I was testing both Review Source OH Olivia H. Principal User Researcher Commercial Real Estate Used the software for: 2+ years ### "Enables beautiful reports, video clips, and roll-ups of information" October 15, 2024 4.0 Pros Dovetail has well thought-out flexibility and functionality. I like that I can tag information and then see it together, and that they're always making intuitive updates to the functionality (for example, the Canvas format has come strides since it was first released). Cons Taxonomizing and tagging the information is a challenge that Dovetail does not provide a lot of support for. They suggest leading workshops across teams, but at a company of 100k+ employees and low UX maturity, this is not realistic. I also get nervous about the focus they're putting on AI. I'm all for adopting new technology, but the AI features are annoying, unreliable, inaccurate, and now I can't easily search for simple information like in what Notes the word "bulk" appeared. It doesn't always make sense to semantic search for insights across products when I'm looking for very specific information. Alternatives considered [EnjoyHQ](https://www.capterra.com/p/152953/NomNom/) Reason for choosing Dovetail Price, functionality, and didn't want to have everything in the UserZoom/ UserTesting ecosystem. (which was a great decision as we made it 2 years ago and those companies are circling the drain) Review Source MP Maegan P. Consultant Research Used the software for: 1-2 years ### "The best on the market, hands down" October 14, 2024 5.0 I’ve been using Dovetail for years; I first became a user when I acquired and implemented it at a Series C startup as their first and only UXR. I’m continually impressed with their dedication to iterating on its features and functionalities. I really appreciate their community channel where we can ask questions, give feedback, and make feature requests. Dovetail has done taxonomy right from the start, which is the most important aspect of a repository tool. The maturity of the analysis features has grown a ton in the last year alone, especially with their introduction of AI—even now expanding it to auto-tagging and tagging suggestions. For me, one of the most exciting things in the pipeline for Dovetail 3.0 is better support for survey data. It’s a good starting point, and I look forward to how they scale it to support large surveys. I was recently on a contract with a company that has extremely outdated tooling… it was painful to go from doing work that previously took me a few hours with Dovetail to then it takes me many days. Thankfully I still use Dovetail for my volunteer and side projects... but yea, I gained a new level of appreciation for Dovetail this year. It’s the best on the market and certainly worth the investment if you have the budget. Pros \- Best approach to building taxonomies - Listen to their customers - Address any problems quickly - Search and analysis capabilities are comprehensive Cons \- \* Previously \* their sentiment analysis was very bad, but they've since significantly improved and releasing much better AI supported tagging - \* Previously \* had basically no way to properly handle survey data, but I found good work arounds. They're releasing functionalities designed for surveys in Dovetail 3.0 which is super exciting! It's best for smaller surveys, but I'm confident they're going to expand it over time to be even better. Alternatives considered [EnjoyHQ](https://www.capterra.com/p/152953/NomNom/)[Condens](https://www.capterra.com/p/217476/Condens/)[Aurelius](https://www.capterra.com/p/180688/Aurelius/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Dovetail Better approach to taxonomy and more comprehensive features. Review Source JH Jozefina H. UX Researcher Human Resources Used the software for: 2+ years ### "Good for qualitative analysis, not great for insights discoverability" October 14, 2024 4.0 Pros Dovetail is a great platform to analyze qualitative data from user interviews. We use it for all qualitative research projects, at least 2-3 times a month. The platform offers many solutions to improve the efficiency and accuracy of this process, such as automated transcripts, tags, and AI features to detect relevant quotes and help organize data. They also provide project templates so the platform is easy to use and implement. Their customer support is great and always provides helpful resources. Cons Qualitative data analysis: While Dovetail is pretty good on this front already, they could add a few features to make this process easier. - Speakers in the transcripts are not automatically assigned. - There is no way to timestamp the notes so it's challenging to use and understand them in the context of the interview. - There is no way to write down insights as you analyze the transcript. - We need to manually add transcripts from Google Drive which is time-inefficient. - Create AI summaries and look for relevant themes with AI based on provided hypotheses we try to test during research. - Based on provided hypotheses and interview transcripts, provide assessment of how well we were able to address the hypotheses in the interview, what we can improve in the script to do it better, and notes for improvement for the facilitator. Research repository: Insights in Dovetail are not easily discoverable. - No way to tag insights, - No way to save search filters for others to use, - No way to see all research in a simple, easy to navigate view. Alternatives considered [Condens](https://www.capterra.com/p/217476/Condens/)[Marvin](https://www.capterra.com/p/254609/Marvin/) Reason for choosing Dovetail Marvin was better but too expensive, we were not confident Condens has funds to keep developing to keep up with the emerging technologies Review Source SW Stephanie W. Senior Market Research Analyst Computer Software Used the software for: 1-2 years ### "Great research repository" October 14, 2024 5.0 Overall, it's been great. It's definitely more suited for a user research style of research (I do market research), but I can certainly make it work. It helps our team keep everything together and helps our organization be able to visit just one place to find past research (previously they had to search through two places, and not knowing where to start, it took twice as long). Pros Ability to tag insights and quantify the qualitative insights we collect. I also love how easy it is to import a Zoom recording so that it transcribes an online interview. Finally, I like that it helps us keep all our user and market research in one place - easier for our team and for our coworkers looking for insights. Cons I wish that Dovetail would prioritize new projects (even if they weren't insights) at the top of the home screen. Right now, I only see insights form my team members, but since I do mostly 'projects' with 'read me' sections, they don't show up. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) To move all of our research into one location - Dovetail was better for this (and SharePoint is awful and hard to use), so it made sense to move all the market research over to Dovetail rather than move all the user research over to SharePoint. Review Source AB Anna B. Lead researcher Information Technology and Services Used the software for: 2+ years ### "My Go-to research platform" October 14, 2024 5.0 I’ve had a very positive experience with Dovetail and have introduced it to at least four companies. Having a reliable research data repository and a tool that accelerates the research workflow is essential, and Dovetail delivers on both fronts. Pros I am a long time user of Dovetail. I’ve been using it for qualitative data analysis since 2021, and it has significantly improved my workflow and efficiency as a qualitative researcher. Before switching to Dovetail, I used Google Docs with a makeshift plugin to export insights to Google Sheets. I’ve also experimented with Miro, but nothing compares to Dovetail’s ease of analysis. I’m especially excited about the upcoming 3.0 release, with its new AI features that I hope will further accelerate my work. Cons I'm super excited about what’s to come with Dovetail 3.0. Can't wait to see the new features. I’m hoping that manual tagging of every interview becomes a thing of the past, with the AI able to identify patterns based on just 2-3 interviews and auto-code the rest according to themes predefined by the researcher. The "human in the loop" principle is crucial to me, and I’m hopeful that Dovetail 3.0 will make this leap. Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Dovetail I love coding interviews and Dovetail offers a great functionality for doing that. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Ease of use of Dovetail when it comes to qualitative data. Review Source FJ Federico J. Founder Marketing and Advertising Used the software for: 1-2 years ### "Beautiful way to conduct customer research" October 15, 2024 5.0 Pros Dovetail is EXCEPTIONAL at customer research. It's built specifically for this use case and it feels like they've thought about every single detail about it. I love that you can drop a transcript or a video interview and get it transcribed in seconds, ready to be analyzed. The highlights and tags methodology is scalable and you can customize it to whatever research process or nomenclature you use. Dovetail's interface is beautiful, making it an absolute joy to use day in and day out. Cons It can take some time to load highlights if you have a large project. Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Dovetail Built for the specific use case. Time saving and better organization for large projects. Review Source DM Dave M. Research Manager Information Technology and Services Used the software for: 2+ years ### "Great tool to centralize research" October 14, 2024 5.0 Overall it has been very good. Many issues I've had in the past have been resolved with updates and they are very consistent at continually delivering useful product updates. Pros It puts all of our research in one place and makes data available to everyone in the company when they need it. The Zoom integration is great because all of our interviews are really easy to upload and transcribe, so we can just focus on tagging and insight generation. Cons The tagging is very powerful, but can still feel a bit clunky at times. I would love more AI that helps me tag (not do it for me, but helps me be faster). Review Source BJ Barbara J. Senior UX Designer Computer Software Used the software for: 1-2 years ### "Best tool for UX research and analyse " October 14, 2024 5.0 I am using dovetails for creating product reviews with is super useful as I can tag all important thoughts and make a whole case of how users feel about our product with is useful when you work in a bigger company. I like I can see all videos from my organization and be more familiar with all product experiences in one place. Pros I like how easily you can highlight important user thoughts on video by using tags and then navigate through that. The AI summary of the video is also a very useful and powerful tool. The way you show your research of dovetails is obvious and self-explanatory for all employees. Cons I think the main navigation can be a bit improved and I missing the dashboard page - where I can see what is happening in my organization, maybe what new, how many new cases were open, and some simple statistics. Review Source AW Avital W. Product Manager Internet Used the software for: 2+ years ### "great tool for user research" October 13, 2024 4.0 Pros Ive been using Dovetail for user research for 3 years now, it is definitely one of the top SaaS companies for User research. The new AI features are not perfect but incredibly useful. the ability to transcribe right in the product and have a summary created within minutes is amazing. I absolutely love the short clips that are created from all the tags, a perfect small video to present to product teams about a specific feature easily created for you. Cons I wish it was easier to manage tags in a big team. it is hard to scale the usage of the product and we have had more success in using it within a smaller sized team. Review Source CG Carlos G. Sr. UX research manager Medical Devices Used the software for: 6-12 months ### "Dovetail has been an incredible tool for our team!" October 15, 2024 5.0 I've really enjoyed how intuitive the platform is and it has become an essential part of my workflow. I highly recommend it! Pros Dovetail has been an incredible tool for our team! It's user-friendly and easy to navigate, making the research process much easier. The AI support has been a game changer! especially with the auto-tagging feature! It really has helped me to save more time when tagging for consistency in our insights. We've really enjoyed how intuitive the platform is and it has become an essential part of my workflow. I highly recommend it! Cons The AI support for tagging is a game changer, but it could be improved to recognize more items that need tagging. I'd love to spend even less time on manual tagging. Review Source Ioana G. UX Researcher Leisure, Travel & Tourism Used the software for: I used a free trial ### "Great tool for getting the entire business involved" August 5, 2019 5.0 Overall very happy that I can use the same tool for disseminating insights around the entire business as well as analyse our research! Great customer service, they've been quick to help us with anything and their roadmap looks great and they also seem to be pretty quick at turning around new features! Pros \- Very easy to get the hang of by both researchers and non-researchers - Very pleasant to use: Pure Joy UI makes you wanna go in the tool all the time (yeah, I know, UI matters!) - Flexible spaces - you can use it to create templates and this way to bring consistency and also expand good practice research to entire company, outside of the research team - It's good at engaging non-researchers via a "Discover" board where you can see all the latest insights - Flexible notes allowing unlimited videos, images, the data doesn't have to be just plain text Cons \- Still some work being done on automations, and using global tags instead of just project-specific tags, but they have a lot of cool stuff on the roadmap - A little concerned about the inability to back-up / export all data at once (only in parts), but it's also on their roadmap and their customer service have also offered to do it as a one-off for us - Perhaps the ability to quantitatively measure behaviours from user testing (e.g. X users successfully completed the tasks) would be a great addition Review Source Response from Dovetail Research August 7, 2019 Thank you Ioana! Really appreciate your kind words and all of the feedback you've been sending us over the past few weeks. Keep it coming! Abhilash P. Senior UX Researcher Used the software for: 1-2 years ### "I use dovetail for recording all my research related our products at Freshworks. " July 9, 2018 4.0 Pros Dovetail is very flexible to record track and analyze research findings. And it has been our singular repository for all our primary research. Of late we have also started putting our secondary findings as well so that It is easy for us to quickly identify a problem shared by one or more users and the story around that problem that was shared by our users. Dovetails support is very very responsive which adds to the confidence for using the product. Cons 1\. Subgrouping is still a problem. 2. Doesn't yet support copying and pasting screen shorts directly. Can be a major pain sometimes. Review Source Response from Dovetail Research July 11, 2018 Hi Abhilash! Thanks for the great review. Regarding pasting images from the clipboard ¿ that's something we'll add before moving images and files out of beta. AM Alessandro M. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Great for Organizing Research" October 11, 2024 5.0 Overall, Dovetail has been a solid tool for organizing and analyzing research; it’s easy to use, great for team collaboration, and really streamlines my workflow. Pros Dovetail makes it super easy to organize and tag all my research data. I love how I can quickly search for themes and track insights across different projects—it saves so much time! Plus, it’s great for teamwork since everyone can jump in and add their own findings, making collaboration a breeze. Cons I wish it integrated better with tools like Slack or Trello. Also, the analytics are useful but could use more options for customization to really dig into the data. Review Source EV Emil V. UX Designer Research Used the software for: 1-2 years ### "One place for all your insigts" October 17, 2024 5.0 Pros One place for all your data and findings. Free viewer accounts - the whole team can access the insights and drill down to the source. Can integrate with survey platforms through Zapier to have satisfaction surveys automatically imported. Cons Sometimes sluggish when adding or removing tags. Automatic transcription works poorly with non-English languages. Review Source HM Harry M. UX Researcher Information Technology and Services Used the software for: 1-2 years ### "A fantastic partner for all research activities" October 14, 2024 5.0 Very positive; has transformed how I and my team do user research. Pros Ease of use AI summaries and AI search Analysis tools Cons Expensive Limits on number of "contributor" users Review Source OC Ofer C. Product Manager Hospitality Used the software for: 6-12 months ### "Best in class insights tool" October 10, 2024 5.0 My experience with Dovetail has been nothing but excellent. It's a very easy tool to use that fulfils its function perfectly. Highly recommended. Pros Tagging highlights in automatic transcripts and then making a video reel of all the relevant points feels like magic. It's a really powerful tool that's very easy to use. Cons It could have a more integrated approach to its Channels functionality, which would allow automating the research process more. Review Source Francesco P. VP Product Internet Used the software for: 6-12 months ### "Best way to frame and organize qualitative research" November 13, 2019 5.0 Pros The best thing about Dovetail is the different layers of management and analysis for qualitative data. It enable our team to be on top of qualitative research, and to share and extract key information while there are maybe 10-20 interviews per week. This would not be possible otherwise. Cons Dovetail is great and love the way it is growing with its users. Review Source Response from Dovetail Research November 18, 2019 Thank you for the kind review Francesco! We're stoked to hear how much value Dovetail is providing for you. Let us know if we can help with anything! KF Kai F. Product Designer Design Used the software for: 6-12 months ### "Dovetail makes analysis of user research and customer interviews effortless" July 2, 2018 5.0 Improved effiency with our user research and customer interview projects Pros It's really easy to import raw user research notes from customer interviews and contextual inquiries. Dovetail lets you synthesis your research and identify themes by highlighting creating tags. You can then visualise your tags in charts or in the board view. A neat feature is the automatic sentiment analysis that can identify whether comments from your notes are positive or negative. We use this feature to categorise customer feedback we collect our products. Before Dovetail we would use Microsoft Excel to identify themes but this was cumbersome and was hard to share with the team. Cons Dovetail could do a better job at storing insights and being a shared knowledgebase or library for research in our team. We've passed on this feedback and the Dovetail tell seem to understand this desire and shared that they have ambitions to move into this area in the future. At the moment Dovetail seems focused on building the best features for research analysis and synthesis. Review Source Response from Dovetail Research July 9, 2018 Thank you Kai! ¿ We are working on better support for the research repository use case, with features like full-text search queries, saved searches, and automation in the pipeline. We also recently released files in beta, so you can now upload images, audio, and video files to Dovetail. VR Verified Reviewer Service Designer / UX Strategist Consumer Services Used the software for: 6-12 months ### "Great software for service designers " October 22, 2018 5.0 Great place to gather and structure documents/findings/notes in a project Pros User friendly and great functionality for a service designers needs Cons Not possible to highlight text in the documents Review Source Response from Dovetail Research October 25, 2018 Thanks for the great review! Really appreciate it. We're always trying to improve Dovetail based on user feedback like yours, so keep it coming! DL Damian L. UX Designer Computer Software Used the software for: Less than 6 months ### "Changed the way I analyze user interviews" October 15, 2024 5.0 Pros I love the way Dovetail offers auto-transcribing videos (to my surprise it worked really well with Polish language), and jumping through that video by selecting the right parts from transcription. With highlighter and tagging I can quickly find the most interesting parts of the video. Before, my team rarely watched the recordings from usability testing, but it changed with relevant clips made in Dovetail. And it really changed their attitude to feedback when they were able to see participants reactions, instead of just summary. Cons When I started to use Dovetail I felt that there should be more guidance on how to organise my work in that tool so it would be most helpful. I had to spent a lot of time to figure it out, and re-iterate on my initial ideas. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.