Ooma

Ooma Office


4 / 5
18 reviews

Who Uses This Software?

Small and Medium Businesses. Great for family run businesses, local health care practitioners, or any other main street business.


Average Ratings

18 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month/user
  • Pricing Details
    Includes one free toll free number and 500 minutes toll free/month
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    24/7 (Live Rep)

Vendor Details

  • Ooma
  • www.ooma.com
  • Founded 2004
  • United States

About Ooma Office

Award winning and affordable business VoIP solution for any size business. The price is always $19.95/user/month. Our competitors like to advertise similar pricing, but you'll need to pay a lot more to get the same quality and number of features that Ooma offers. Ooma Office includes 1 free toll free number with 500 toll free minutes/month, virtual receptionist, mobile phone support, and much more! You can keep your existing number, and set up only takes a few minutes.


Ooma Office Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Ooma Office Reviews Recently Reviewed!


Capterra-loader

Good for a small business who just needs a phone

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free.

We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada.

The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service.

Cons: While it was easy to set up, we have had a few connectivity issues. Some of it is unpreventable - with a VoIP phone service you need internet, and if that goes out there is a problem. But there have been a few times where the Ooma server was down and we weren't notified.

Also there is a function that allows you to have automated withdrawals to pay for account overages. Sometimes this service would not be working and they would cancel our conference bridge subscription without notice. We have used the conference bridge service for a while now and it is mostly reliable, but is most affected by this funding/billing defect.

Poor service worse customer service

Jun 23, 2018
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: We used these guys for longer than we should. At 1 and 2 people in the office it was great. Lots of features and made us sound bigger than were.

Cons: As we grew the system failed to keep pace. Dropped calls were a regular occurrence and the phone system also negatively impacted our bandwidth. I did try to address this with Ooma and they always blamed our internet connection. Finally, we decided to cancel as we were spending close to some $ per month for very substandard service. When I called to cancel they tried to get me to resell my system which I told them I was not interested in doing. After we hung up I got an email saying I had three months to resell the system or they would start billing me again. I emailed them back and told them to check the call logs on their call center and that was not what we agreed. I asked not to be charged again by email. They billed me again anyway.

Great phone system for small business

Jun 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I love being able to program a custom receptionist message. Also love that I can set out business hours and holidays for the whole year and not have to worry about programming phones weekly. I can set and forget practically, except I do have to change our after hours message for holidays. Also love the fact I can forward calls to our cell phones so we can stay connected on the go.

Cons: Sometimes if I am downloading programs during business hours the customers complain about hearing a buzzing noise. Would also like to suggest a "holiday after-hour" receptionist message.

YES if you want a landline but also travel capabilities

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The connection quality is great, and having an app that allows our clients to call us at our local home office number (or vice versa) even while we are on the other side of the world is GOLDEN!

Cons: Only downside is it's internet based (VOIP) so if there's a storm and power outage, make sure someone can restart internet or that you have a backup plan.

Overall: Absolutely pleased with Ooma Office! And their customer support is incredible.

Oomazing Product! We LOVE OOMA!

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In our office we make and or receive 200-300 calls per day. The quality with Ooma is awesome. We never drop calls and the call quality is crystal clear. We especially like the ability to take calls outside of the office! Amazing Product! Would recommend to any small to medium size business!

Pros: Virtual Receptionist - It allows our business to take calls after hours for us! Mobile App - The ability to take calls on the road and not lose business is great! Call Quality - NEVER HAD AN ISSUE! CRYSTAL CLEAR!

Cons: There are not to many things I can think of that are a con. I think that it was a little bit complicated to setup and learn how to use. I think that is standard with any new product individuals use. It has a learning curve! Learn it and learn it fast and you will LOVE THIS PRODUCT

Easy to setup business VOIP

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ooma was very easy to setup. Once the phones arrived it was easy to login to the administrative portal and setup the phones for everyone in the office. Working with support to port our old phone numbers over was easy as well. The administrative portal gives me all the reports I need to be sure employees are managing their phone properly and taking care of customers.

Cons: I hate the smartphone app. If you close the app you no longer receive calls on your smartphone. Also, it only presents a notification not a ring for a call. It was also annoying that we had to purchase additional hardware and they couldn't use our existing common IP phones.

Overall: Easy to setup and manage VOIP

HVAC Comp Uses Ooma Office

Apr 12, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: I work in the office of a small HVAC Company and Ooma Office works very well for us, but only sometimes. You have to have a very good internet connection for the devices to stay connected to the base station. When it works, it's great! But our internet isn't always the best, so the phones will get disconnected and take a while (sometimes a few days) to be able connect again. I do like the online portion where you customize your settings. It is very simple to use and you can customize a lot of the options for setting up your office phone system.

Pros: Customizing phone options

Cons: Loses connection, difficult to restart

Ooma office a simple solution for multiple phone lines

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is affordable and easy to use/setup. Also multiple lines can be setup easily with extensions for all those in your office.

Cons: It relies on internet connection, so if the internet is down for any reason the phones don't work. And once in a while you get a wonky connection that make it hard to hear.

Capterra-loader

Easy VoIP Phone Software for Small- to Medium-Sized Businesses

Aug 21, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's cheap and easy to use. It's made for those who aren't well-versed in VoIP phones or phone configuration. Comes with free digital faxing.

Cons: If you do what a lot of features and functions for you phone menus, this product isn't for you.

Overall: Ooma is a cheap alternative to cable phone service. You can save 75% per line and get free digital faxing, cutting costs on ink and paper in addition to the phone line you pay for with cable faxing.

Great way to communicate with your customers

Dec 08, 2015
4/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The solution is working well, easy to install and use. It comes with these sockets to install for every phone and that way you easily distribute phone calls and change it if someone is not in the office.

Cons: Their support is sometimes a bit slow. You have to wait in line and the people don't seem to know everything, so you have to call in.

Recommendations to other buyers: Look at the size of your organization and how flexible you want to be with routing incoming calls for sales or customer service. This system you get great flexibility.

Ooma Office is a great tool for our small, flexible business

Dec 09, 2015
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The auto-receptionist is great. We change where calls are routed all the time, and most of our people don't work in "the office". We recorded the options on Garageband, so they sound good, and we upload different versions during different show offerings. We also use the "After Hours" menu to reroute calls after 6pm on show nights, and then the system returns to the regular receptionist at 10pm on show nights. Cut our office phone bill in half.

Cons: It's VOiP, so it's vulnerable to internet outages. Ooma iOS app didn't work with Ooma Office when we first got it - broke my login - so I'm afraid to try it again. An app would be VERY helpful for redirecting extensions on the fly. Spent some time trying to make faxing work, then gave up. Could receive. Could not send. Solved problem by putting fax machine on home phone line. Faxing is not that important any more anyway.

Recommendations to other buyers: Think through how your phone system is used, and how your customers use their phones to contact you. Does an automated receptionist make sense? Without those receptionist features, Ooma is just another way to make a phone call.

Ooma Business

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It is cheap! I have a small, new business and need to watch my recurring costs. Ooma helps keep costs down

Cons: I had to pay more to purchase the premium service. Many of the other companies include services that you must purchase from Ooma.

Started using Ooma in June 2013 when we started the company

Dec 02, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked several things about OOma - the ability to have a virtual receptionist and answering service, The ability to have calls redirected to the team members cell phone since most worked remotely and the impression of a "big company" feel when dialing in.

Cons: The inconsistency in pricing/billing. The ability to get a human on the phone when we need help.

Recommendations to other buyers: It is easy to set up. just make sure you buy enough lines so that your callers do not get a busy signal.

My Review of Ooma Office

Dec 19, 2015
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Professional Image it projects, - ability to change outgoing message quickly

Cons: Unable to use with Ooma handset, extra charges for extensions

Recommendations to other buyers: A bit of a learning curve. Make sure your phones are compatible.

Mixed Experience with OOMA

Dec 03, 2015
4/5
Overall

5 / 5
Ease of Use

2.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It was very simple to use and had great features, such as the message to email and automated voice for messages.

Cons: I had terrible reception at times. Customer Service was prompt about addressing issues, though.

Recommendations to other buyers: It may work better in other areas of the country. My coverage varied from moment to moment, so I needed a more reliable system.

Good product

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that is has customizable feature such as the automated receptionist. Plus you can customize the times the office is opened or closed with an upload voice recording.

Cons: It can be hard to figure out to set up Ooma Office even with the introduction. It took some time to get it up and running.

Overall: Overall I like Ooma Office and would recommended it for any small business.

Interested in learning more with a lot of questions

Jul 01, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saving money and easey to use is all ways a plus internet or Wi-Fi capable is all ways a plus. Also the way is used it's customer friendly

Cons: It a different system must people aren't used to but it s not hard to learn with time will b work your while. Maybe the installation process.

An amazing and cheap VOIP soultion if you need a basic voip setup

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ooma Office is great for a small business looking to save on voip phones. They have great quality service.

Cons: A lot of features are missing from ooma business. find me follow me and other features that Intermedia has so we went with them.

A Nightmare

Jun 21, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It looked like it had more mobile, easy to use features then our current provider, megapath.

Cons: But they don't know how to port phone numbers. We are have no phones, second day in a row.

Recommendations to other buyers: DO NOT use Ooma. They do not get that phones are a small businesses life blood. Read reviews and not PC mag or some other crappy review. This is a common thread among businesses that need to port numbers.