--- title: "Ooma Office Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ooma Office Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/174109/Ooma-Office/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Ooma Office Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ooma Office ## What is Ooma Office? Easy to use cloud business phone service that features 35+ capabilities to keep you closely connected with employees and customers. Transferring calls and mobile access is a breeze! Ooma Office is a highly flexible phone system that evolves and grows with any business. Get started today with simple setup. ## What is Ooma Office used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 248 user reviews Reviews sentiment Positive 89% Neutral 5% Negative 6% Pros & cons Affordable business phone solution Intuitive and reliable operation Unreliable phone system support Starting price $19.95 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2026 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ooma Office?[Manage this product listing](https://www.g2.com/products/ooma-office/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ooma Office 4.4 (248) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $19.95 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (248) Ease Of Use 4.8 (893) Value For Money 4.5 (223) Value For Money 4.5 (803) Customer Service 4.4 (221) Customer Service 4.6 (824) ## Ooma Office alternatives [4.7 (372)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) ## FAQs about Ooma Office Overview ### What problems does Ooma Office solve? Ooma Office solves fragmented business communications by bringing calls, SMS, voicemail, and digital fax into one phone and desktop workflow. It helps small businesses, distributed teams, reception staff, and office managers route calls, set hours and holiday messages, forward calls to mobile devices, and add extensions as headcount grows. Answer based on 118 reviews Overview ### Which roles and teams benefit most from Ooma Office? Ooma Office is most used by small-business owners, presidents, and CEOs who need dependable business calling without managing complex phone systems. Office and practice managers coordinate front-desk calls, extensions, and voicemail, while agents, attorneys, partners, and directors handle client communications, routing, and remote availability. Answer based on 248 reviews Overview ### What company size and industries is Ooma Office built for? Ooma Office is a flexible AI-integrated cloud solution for businesses of all sizes and industries, with small businesses representing 96% of reviewers and insurance the leading sector at 7%. Reviewer adoption also includes retail at 6% and hospital and health care at 5%, while midsize and enterprise organizations account for 2% and 3%. Answer based on 248 reviews Features and Usability ### What are the key features of Ooma Office? Ooma Office includes core calling features such as mobile access, caller ID, call routing, and call transfer, letting teams receive and direct business calls from office or mobile lines. It also provides alerts and notifications for missed calls and voicemail, plus online voice transmission for everyday client communication. Answer based on 53 reviews Pricing ### How much does it cost and what fees or limitations are included? Ooma Office starts at $19.95 per user/month, with Pro at 24.95 and Pro Plus at 29.95; a free trial is available. Reviewers often describe the base service as cost-effective, but report charges for extra numbers, activation, equipment, and some advanced features such as voicemail transcription, desktop apps, and call recording. Answer based on 86 reviews Integrations ### Which third-party tools and platforms does Ooma Office integrate with? Ooma Office integrates with 8 third-party tools: HubSpot CRM, Jobber, Pipedrive, QuickBooks Free, Sugar CRM Connector, Zapier, Zendesk AI, and Zoho CRM. These integrations connect Ooma Office with customer relationship management, accounting, field-service, automation, and support workflows across business teams. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Ooma Office offer? Ooma Office provides webinars, documentation, and videos to help teams get started. Webinars support guided, live instruction; documentation offers written reference material for setup and feature review; and videos provide visual walkthroughs that users can watch on demand. Answer based on 6 reviews Getting Started and Support ### What customer support options does Ooma Office offer, and how do users rate the experience? Ooma Office offers email/help desk, FAQ/forum, phone support, 24/7 live representatives, and chat. Users often describe staff as friendly, responsive, and effective at resolving setup or technical issues, but some report long waits, inconsistent answers, difficulty reaching support, and unresolved problems. Answer based on 97 reviews Voicemail ### How well does Ooma Office handle voicemail? Ooma Office makes voicemail accessible through email, mobile apps, desktop apps, custom greetings, and virtual receptionist settings. Small business teams value checking messages remotely and routing calls to the right mailbox. Some users report unreliable voicemail notifications, inaccurate transcriptions, missing recordings, or setup issues that may require support assistance. Answer based on 32 reviews ## Who uses Ooma Office? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Affordable business phone solution 79% positive reviews out of 67 Most reviewers describe pricing as budget-friendly, offering robust features and significant savings over traditional providers. George C. Agent, 1 employee. "Abundant features at a very affordable price - high quality calls and great support in the rare case you need it." Unreliable phone system support 47% negative reviews out of 66 Some users report frequent connectivity issues, unhelpful support, and disruptions when internet or app performance falters. Aaron G. Senior Partner, 2 - 10 employees. "Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me." Intuitive and reliable operation 79% positive reviews out of 48 Most reviewers find the platform simple to navigate, reducing training time and supporting daily business tasks. Effortless installation and configuration 89% positive reviews out of 28 Most users report setup is straightforward, requiring minimal technical skills and allowing quick office deployment. ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Ooma Office supports all three features that reviewers rate most important: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities help businesses stay connected on the go, manage missed calls more effectively, and direct incoming calls to the right person or team, allowing teams to respond faster and handle customer communication more efficiently. Mobile Access 4.5 (69) 75.36% of 69 reviewers that rated this feature as important or highly important Ooma Office offers you the flexibility to answer business calls and messages on your mobile device, even when traveling or away from the office. Users think it keeps them connected and productive on the go, though some mention occasional app reliability issues. Voice Mail 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.6 (76) 56.58% of 76 reviewers that rated this feature as important or highly important You benefit from seeing caller information, which helps screen calls, identify clients, and avoid spam. Reviewers appreciate being able to greet customers by name and filter out unwanted calls, though some mention occasional issues with identifying unknown callers. Call Transfer 4.6 (46) 52.17% of 46 reviewers that rated this feature as important or highly important With this capability, you can easily move calls between offices, desks, or to mobile phones, making collaboration smoother. Reviewers appreciate how simple and reliable it is, saying it saves time and helps connect clients to the right person quickly. Alerts/Notifications 4.4 (49) 71.43% of 49 reviewers that rated this feature as important or highly important This aspect helps you stay updated with instant notifications for missed calls, voicemails, and faxes via email or app. Some reviewers find these alerts valuable for quick responses, but a few mention occasional delays or missed notifications in the mobile app. Call Routing 4.5 (63) 65.08% of 63 reviewers that rated this feature as important or highly important It gives you the ability to direct calls to the right person, department, or location, using menus or digital assistants. Reviewers indicate it is easy to set up and use, and say it saves time by ensuring calls reach the appropriate destination. Ooma Office 34 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: This aspect helps you stay updated with instant notifications for missed calls, voicemails, and faxes via email or app. Some reviewers find these alerts valuable for quick responses, but a few mention occasional delays or missed notifications in the mobile app. - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: It gives you the ability to direct calls to the right person, department, or location, using menus or digital assistants. Reviewers indicate it is easy to set up and use, and say it saves time by ensuring calls reach the appropriate destination. - Call Transfer: With this capability, you can easily move calls between offices, desks, or to mobile phones, making collaboration smoother. Reviewers appreciate how simple and reliable it is, saying it saves time and helps connect clients to the right person quickly. - Caller ID: You benefit from seeing caller information, which helps screen calls, identify clients, and avoid spam. Reviewers appreciate being able to greet customers by name and filter out unwanted calls, though some mention occasional issues with identifying unknown callers. - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Ooma Office offers you the flexibility to answer business calls and messages on your mobile device, even when traveling or away from the office. Users think it keeps them connected and productive on the go, though some mention occasional app reliability issues. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (248) 4.4 Based on 248 reviews ## Pricing Value for money 4.5 (223) Free Trial [View pricing plan details](https://www.capterra.com/p/174109/Ooma-Office/pricing/) Ooma office $19.95 Per User,Per Month It includes: - 7-Digit Dialing - Call Blocking - Call Flip - Call Forwarding - Call Log - Call Park - Call Transfer - Extension Dialing - Extension-to-Extension Dialing - Forward Calls During Device Outages - Intercom - Mobile App - Multi-Device Ring - Music on Hold - One Conference Bridge Per User - One Virtual Fax Per User - Overhead Paging - Ring Groups - Smart Phone App: 2-Phones-in-1 - SMS Messaging - Transfer Music - Virtual Extensions - Virtual Receptionist - Voicemail - Voicemail Audio Email Attachments Ooma office Pro $24.95 Per User,Per Month It includes: - 7-Digit Dialing - Call Blocking - Caller Info Match - Call Flip - Call Forwarding - Call Log - Call Park - Call Recording - Call Transfer - Desktop App - Enhanced Call Blocking - Extension Dialing - Extension-to-Extension Dialing - Forward Calls During Device Outages - Intercom - Mobile App - Multi-Device Ring - Music on Hold - One Conference Bridge Per User - One Virtual Fax Per User - Overhead Paging - Ring Groups - Smart Phone App: 2-Phones-in-1 - SMS Messaging - Transfer Music - Video Conferencing - Virtual Extensions - Virtual Receptionist - Voicemail - Voicemail Audio Email Attachments - Voicemail Transcription Ooma Office Pro Plus $29.95 Per User,Per Month It includes: - Everything in Pro - AI Transcriptions - AI Insights - CRM Integrations - Call Queuing - Hot Desking - Team Chat Value for money 4.5 (223) 4.5 Based on 223 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Jobber](https://www.capterra.com/p/127994/Jobber/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (221) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (221) 4.4 Based on 221 reviews ## User reviews Overall rating 4.4 Based on 248 reviews Filter by rating Counts reflect reviews available in this feed. 5(160) 4(59) 3(13) 2(6) 1(10) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer Insurance Account Executive Used the software for: Less than 1 year ### "Affordable VoIP Solution with Good Call Quality" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 26, 2026 Overall, my experience with Ooma was okay. It’s a good VoIP calling solution overall, especially considering the lower price point compared to many competing VoIP platforms. The system offers solid call quality, useful virtual office features, and an easy way to set up multiple business line phone numbers without a large upfront investment. That said, there are definitely more advanced calling platforms available if you are willing to spend a bit more. Some competitors like Kixie, Dialpad, and RingCentral offer better CRM integrations, more polished user interfaces, stronger call analytics, more advanced AI automation features, autodialing & power dialling features, and smoother workflows for outbound heavy organizations. Pros What I liked most about Ooma is that it is a very affordable VoIP calling app compared to many other calling platforms I have used. The call quality was consistently good, and the setup process for a virtual office phone system was relatively straightforward. Cons One issue I experienced was around pricing transparency when adding additional phone numbers. During the setup process, I was initially under the impression from the sales representative that there would not be additional costs for adding new numbers. However, when I added multiple lines with different area codes, there was no clear warning or confirmation that each new number would result in an added monthly charge. I only realized this after receiving notifications that my credit card had been charged approximately $14.95 per number. I would have preferred clearer pricing communication and better in-platform warnings before charges were applied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner Used the software for: 3-5 years ### "Unfair business practices " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 26, 2026 Pros It worked well for functions, convenients and user friendly. They are good to work with when setting it up and asking about features. But, Cons When asking for a credit for their mistakes they will issue a credit but then charge you the same amount next day. Also, when canceling they say they will cancel but not take action and charge you for another month of service and refuse to credit the account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 1-3 years ### "Well priced and reliable BASIC phone system. " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 18, 2026 Overall I am grateful to Ooma. Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue. The phones were shipped overnight and we were up and running quickly. We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you. We now do about 40% of our communications with patients via text and this was not something we could do with Ooma. It's a fact that a lot of people don't want to talk on the phone anymore so for us it's important to meet people where they are. Ooma served its purpose for a while but now we have moved on into the 21st century. Pros The product is well priced, I felt like it was overall a good value. We used another internet phone provider in the past which was a disaster, constant outages cost us tens of thousands in lost opportunities, so were worried about stability after that poor experience, but Ooma phones were very reliable with very few outages during our time using the product. Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing. Cons The phones are not at all sophisticated and were not really suited to our needs despite me being very specific about the features I needed. I ended up finding the "best" fit (still not great) by trial and error because there is no one there to give guidance on these things. At least they have a good exchange policy. The dashboard interface is outdated and clunky, making setting up a new phone tedious and time-consuming. There is no integrated SMS or there was not at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer President Used the software for: 3-5 years ### "Ooma Office is good value for small business. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 11, 2026 I have used Ooma Office for several years, and it has been pretty reliable and the service works well. There was only one day in the several years using it that my phones went down, but it is because I use older Cisco phones that are no longer offered. Pros It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal. The features are pretty customizeable as well. It doesn't take much to figure out how to use the portal to setup your account as well. Cons They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Robert Wallace A. Owner Used the software for: 1-3 years ### "A Solid Option For Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2019 The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team. Pros The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us. Cons There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Keith T. Managing Partner Used the software for: 3-5 years ### "Music On Hold Matters" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2024 We operate 2 companies from the same location with Ooma we have a second / separate "receptionist" for the two companies. Gives us a professional first impression for every caller. People comment on the choice of music on hold. Pros Answer the call in the office or on the APP, same great quality. Never miss a call. Cons The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Physical Therapist operations manager Used the software for: 1-3 years ### "An underwhelming VOIP service that started off very promising. " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 21, 2024 Paying bills, adding lines were easy but the product overpromised and underdelivered. Pros Ooma did let us consolidate phone service among different sites in one easy to manage dashboard. Cons The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product. Very frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Joseph B. President Used the software for: 3-5 years ### "Get Ooma for Phones and Communications" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2024 very good - easy administration - responsive customer service Pros full communications stack with fair pricing Cons can sometimes be a little glitchy - what comms platform isn't though Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Manager Used the software for: 1-3 years ### "Simple to use, simple to set up and great voice value. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 1, 2024 Ooma is a great solution, and budget friendly. You can emulate most features that other UCaaS providers provide. If you need contact center functionality, this would be their enterprise product depending on what you need to do with it. Multi - Site set ups are also a breeze. Pros We had a property where the phone system has failed completed. Spun up OOMA office with phone numbers and set up Remote Call Forward on the lines coming. Property back in business within 45 minutes which included any tweaks. We ordered phones after we got it all set up. Cons If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc. We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David B. CEO Used the software for: 3-5 years ### "Great Choice for small Business and Reliable. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2024 Call quality is great and the system is easy to use. Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext. Pros Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features. Cons Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/174109/Ooma-Office/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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