--- title: "Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174109/Ooma-Office/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Ooma Office Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Jordan V Insurance Account ExecutiveInsurance, 10,001+ employeesUsed the software for: Less than 6 months. “Some competitors like Kixie, Dialpad, and RingCentral offer better CRM integrations, more polished user interfaces, stronger call analytics, more advanced AI automation features, autodialing & power dialling features, and smoother workflows for outbound heavy organizations.“ May 24, 2026 KR Kirk R OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “We were not able to access voicemails left by patients, patients with emergency troubles on top of that.“ June 3, 2025 Jordan V Insurance Account ExecutiveInsurance, 10,001+ employeesUsed the software for: Less than 6 months. “The call quality was consistently good, and the setup process for a virtual office phone system was relatively straightforward.“ May 24, 2026 LK Lia K Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue.“ February 12, 2026 Michael W PresidentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “The features are pretty customizeable as well.“ February 2, 2026 AG Aaron G Senior PartnerFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me.“ May 6, 2024 Sam F OwnerInsurance, Self-employedUsed the software for: More than 2 years. “They are good to work with when setting it up and asking about features. But,“ February 20, 2026 CD Chris D OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 6-12 months. “Some calls I was unable to hear the other person on the line when they were local and on a hardline.“ February 23, 2025 ## Showing most helpful reviews Showing 1-25 of 248 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Insurance Account Executive Used the software for: Less than 1 year ### "Affordable VoIP Solution with Good Call Quality" May 26, 2026 2.0 Overall, my experience with Ooma was okay. It’s a good VoIP calling solution overall, especially considering the lower price point compared to many competing VoIP platforms. The system offers solid call quality, useful virtual office features, and an easy way to set up multiple business line phone numbers without a large upfront investment. That said, there are definitely more advanced calling platforms available if you are willing to spend a bit more. Some competitors like Kixie, Dialpad, and RingCentral offer better CRM integrations, more polished user interfaces, stronger call analytics, more advanced AI automation features, autodialing & power dialling features, and smoother workflows for outbound heavy organizations. Pros What I liked most about Ooma is that it is a very affordable VoIP calling app compared to many other calling platforms I have used. The call quality was consistently good, and the setup process for a virtual office phone system was relatively straightforward. Cons One issue I experienced was around pricing transparency when adding additional phone numbers. During the setup process, I was initially under the impression from the sales representative that there would not be additional costs for adding new numbers. However, when I added multiple lines with different area codes, there was no clear warning or confirmation that each new number would result in an added monthly charge. I only realized this after receiving notifications that my credit card had been charged approximately $14.95 per number. I would have preferred clearer pricing communication and better in-platform warnings before charges were applied. Review Source VR Verified Reviewer Owner Used the software for: 3-5 years ### "Unfair business practices " February 26, 2026 1.0 Pros It worked well for functions, convenients and user friendly. They are good to work with when setting it up and asking about features. But, Cons When asking for a credit for their mistakes they will issue a credit but then charge you the same amount next day. Also, when canceling they say they will cancel but not take action and charge you for another month of service and refuse to credit the account. Review Source R Reviewer Practice Manager Used the software for: 1-3 years ### "Well priced and reliable BASIC phone system. " February 18, 2026 3.0 Overall I am grateful to Ooma. Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue. The phones were shipped overnight and we were up and running quickly. We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you. We now do about 40% of our communications with patients via text and this was not something we could do with Ooma. It's a fact that a lot of people don't want to talk on the phone anymore so for us it's important to meet people where they are. Ooma served its purpose for a while but now we have moved on into the 21st century. Pros The product is well priced, I felt like it was overall a good value. We used another internet phone provider in the past which was a disaster, constant outages cost us tens of thousands in lost opportunities, so were worried about stability after that poor experience, but Ooma phones were very reliable with very few outages during our time using the product. Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing. Cons The phones are not at all sophisticated and were not really suited to our needs despite me being very specific about the features I needed. I ended up finding the "best" fit (still not great) by trial and error because there is no one there to give guidance on these things. At least they have a good exchange policy. The dashboard interface is outdated and clunky, making setting up a new phone tedious and time-consuming. There is no integrated SMS or there was not at the time. Review Source VR Verified Reviewer President Used the software for: 3-5 years ### "Ooma Office is good value for small business. " February 11, 2026 4.0 I have used Ooma Office for several years, and it has been pretty reliable and the service works well. There was only one day in the several years using it that my phones went down, but it is because I use older Cisco phones that are no longer offered. Pros It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal. The features are pretty customizeable as well. It doesn't take much to figure out how to use the portal to setup your account as well. Cons They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed. Review Source Robert Wallace A. Owner Used the software for: 1-3 years ### "A Solid Option For Small Businesses" December 12, 2019 5.0 The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team. Pros The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us. Cons There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop. Review Source Keith T. Managing Partner Used the software for: 3-5 years ### "Music On Hold Matters" October 23, 2024 5.0 We operate 2 companies from the same location with Ooma we have a second / separate "receptionist" for the two companies. Gives us a professional first impression for every caller. People comment on the choice of music on hold. Pros Answer the call in the office or on the APP, same great quality. Never miss a call. Cons The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level. Review Source R Reviewer Physical Therapist operations manager Used the software for: 1-3 years ### "An underwhelming VOIP service that started off very promising. " November 21, 2024 2.0 Paying bills, adding lines were easy but the product overpromised and underdelivered. Pros Ooma did let us consolidate phone service among different sites in one easy to manage dashboard. Cons The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product. Very frustrating. Review Source JB Joseph B. President Used the software for: 3-5 years ### "Get Ooma for Phones and Communications" October 28, 2024 4.0 very good - easy administration - responsive customer service Pros full communications stack with fair pricing Cons can sometimes be a little glitchy - what comms platform isn't though Review Source R Reviewer Product Manager Used the software for: 1-3 years ### "Simple to use, simple to set up and great voice value. " February 1, 2024 5.0 Ooma is a great solution, and budget friendly. You can emulate most features that other UCaaS providers provide. If you need contact center functionality, this would be their enterprise product depending on what you need to do with it. Multi - Site set ups are also a breeze. Pros We had a property where the phone system has failed completed. Spun up OOMA office with phone numbers and set up Remote Call Forward on the lines coming. Property back in business within 45 minutes which included any tweaks. We ordered phones after we got it all set up. Cons If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc. We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us. Review Source David B. CEO Used the software for: 3-5 years ### "Great Choice for small Business and Reliable. " February 1, 2024 5.0 Call quality is great and the system is easy to use. Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext. Pros Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features. Cons Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones. Review Source R Reviewer Systems Analyst Used the software for: 3-5 years ### "Saved us money and gave us more features than old POTS lines." January 19, 2024 5.0 Extremely satisfied with the service, features, and price. Pros Cut our phone expense down to about 1/5 what it used to be. Ability to take our phone and work from other locations when needed. Ability to use our cell phones thru the mobile app and have it appear as if we are in the office. Cons Texting ability was included initially but now appears to be lost and only included with their Pro plan. Review Source Rick K. Owner Used the software for: Less than 1 year ### "Ooma is fine for one of our office lines" May 19, 2022 5.0 Overall we like Ooma and use it for one of our office lines. We have redundency because with VOIP service we feel it's necessary. The features are super solid and sound quality is great. Pros Easy service to set up and use. Sound quality is good and features are standard. Cons The mobile app could be a little stronger but overall no complaints. Review Source Verified Reviewer IT Admin Used the software for: Less than 1 year ### "Affordable VOIP/eFax with most features you'll ever need in the base license" April 20, 2021 4.0 Overall, they've been great to deal with. Pre-provisioned phones were plug and play. Porting numbers in was painless on Ooma's end. Pros Cost per line is very affordable at $20 per line. Android/iOS soft phone and eFax included in base rate. The only downside is softphone for PC/Mac requires upgraded license. Cons Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer. Otherwise, no complaints. Review Source R Reviewer Deputy Chief Used the software for: 1-3 years ### "If you are on a tight budget or just getting started" December 7, 2021 2.0 I have an acount but have not actually started using it a my primary business line because getting started was troublesome and I gave up. Pros Cost is low and required features are integrated. Cons feels cheap and it was not very easy to deploy. The user interface is poorly designed. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "Amazing product!!!!" February 19, 2024 5.0 My overall experience with Ooma Office has been fantastic!!!! I don't have anything to complain about!!!! The options for the product are absolutely amazing, and the customer service is excellent!!!!! Pros I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!! Cons Honestly, there isn't anything I don't like about this product!!!! Review Source SS Stephanie S. President Used the software for: 1-3 years ### "Ooma Rocks Business Telephone Service" October 22, 2024 5.0 Ooma has provided quality and reliable calling for my business. The Ooma Businesss app on my iPhone lets me call from the office from anywhere. It's awesome! Pros Ooma Office saved me a bundle compared to what Verizon was charging me and give me many more options like the app and plethora of phone features and virtual assistant. Cons Ooma depends on our internet connection which could be more reliable. This is less a concern with Ooma than our internet provider Review Source R Reviewer Broker Owner Used the software for: 3-5 years ### "Ooma is my choice" January 25, 2024 5.0 Excellent and would highly recommend them to other businesses Pros Not having to use AT & T at all and easy to use Cons Nothing other than not being able to see what number calls in when I transfer to a mobile number. Review Source Whitney D. CEO Used the software for: Less than 1 year ### "Great to have for your business" January 19, 2024 4.0 Over I was very pleased with Ooma office and features that I received and also being able to have the Ooma app to have calls transferred to my mobile phone. Pros I like that you can have a professional virtual receptionist when your customers call in Cons At the time I had it feel like they should’ve added more variety of phones Review Source R Reviewer owner Used the software for: 3-5 years ### "goodbye cable" January 21, 2024 5.0 Pros Ooma VOIP has been more efficient and reliable compared to cable Cons difficulty setting up virtual receptionist to be utilized daily at specific times Review Source Mustafa A. Physician Used the software for: 3-5 years ### "Ooma, all what I need " October 22, 2024 5.0 Excellent service at a good price, what a business model requires Pros Quality of service and customer satisfaction Cons None , but it would be nice to incorporate some additional information regarding AI Review Source VR Verified Reviewer CEO Used the software for: 3-5 years ### "Ooma helps keep my business running no matter where I am." February 1, 2024 5.0 Pros being able to have an office phone or use my cell phone. I don't like always being on my cell phone. I can also use the phone system when I travel since I am connected to Wi-Fi and have an adapter that I can use to connect my phone so that it works over Wi-Fi. Cons some of the features were geared to larger businesses than mine. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "The BEST Service" February 1, 2024 5.0 The experience with Ooma has been great! There have been several times when I had to make a change in the system, but have been out of town and they were able to take care of it for me over the phone. They are very accommodating! Pros Ooma customer service is the best! I very rarely have to be put on hold and they are always friendly, patient and very helpful! They give you a feeling of working with a small company; very accommodating! Cons I really don't have any issues. I did have an issue at one point after an upgrade in their system and kept having to call with the same problem and they credited me for the period of time we had the issues. Review Source Verified Reviewer Operations Lead Used the software for: 3-5 years ### "Ooma Office is a great VOIP Solution for a SMB" July 6, 2020 5.0 Ooma Office was the perfect solution for us as it replaced all the functionality we had with our local landline option and gave us more flexibility with the mobile app, all for a significant savings of over a $100.00 a month. Pros Very easy to use, mobile app, e-fax, phone # porting, very affordable, can use existing phones. There is a desktop app available although it cost extra. Cons It's not so much about the software, but the quality of VOIP solutions in general are dependent upon the quality and strength of your internet connection. We are connecting using a WiFI adapter since we don't have direct access to the modem. As a result every once in a while the connection isn't so great so the clarity isn't as great as it could be. The other thing I don't like is that the desktop app is extra. Review Source R Reviewer Lawyer Used the software for: 1-3 years ### "Ooma great Sole Proprietors" January 22, 2024 4.0 Good. The features that are the best is texting, voicemail to email, fax to email. Pros Ability to access the phone, fax, and text feature via the phone app and desktop app. Cons Unable to search text messages, saving contacts, updated desktop App not sending faxes properly. Apps dont always show live red numbers of unread messages, texts, calls, voicemails Review Source SH Stewart H. Agent Used the software for: 3-5 years ### "OOMA Voip for insurance offices" January 21, 2024 5.0 very positive, we have had no down time in 4 years Pros Their is a wide variety of features that can be installed easily Cons OOMA has done what they said they could do and so no cons at this time Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.