--- title: "Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174109/Ooma-Office/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Ooma Office Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Jordan V Insurance Account ExecutiveInsurance, 10,001+ employeesUsed the software for: Less than 6 months. “Some competitors like Kixie, Dialpad, and RingCentral offer better CRM integrations, more polished user interfaces, stronger call analytics, more advanced AI automation features, autodialing & power dialling features, and smoother workflows for outbound heavy organizations.“ May 24, 2026 KR Kirk R OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “We were not able to access voicemails left by patients, patients with emergency troubles on top of that.“ June 3, 2025 Jordan V Insurance Account ExecutiveInsurance, 10,001+ employeesUsed the software for: Less than 6 months. “The call quality was consistently good, and the setup process for a virtual office phone system was relatively straightforward.“ May 24, 2026 LK Lia K Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue.“ February 12, 2026 Michael W PresidentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “The features are pretty customizeable as well.“ February 2, 2026 AG Aaron G Senior PartnerFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me.“ May 6, 2024 Sam F OwnerInsurance, Self-employedUsed the software for: More than 2 years. “They are good to work with when setting it up and asking about features. But,“ February 20, 2026 CD Chris D OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 6-12 months. “Some calls I was unable to hear the other person on the line when they were local and on a hardline.“ February 23, 2025 ## Showing most helpful reviews Showing 1-25 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert Wallace A. Owner Legal Services Used the software for: 1-2 years ### "A Solid Option For Small Businesses" December 11, 2019 5.0 The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team. Pros The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us. Cons There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing Ooma Office The price, features, and reliability. Review Source KT Keith T. Managing Partner Wholesale Used the software for: 2+ years ### "Music On Hold Matters" October 13, 2024 5.0 We operate 2 companies from the same location with Ooma we have a second / separate "receptionist" for the two companies. Gives us a professional first impression for every caller. People comment on the choice of music on hold. Pros Answer the call in the office or on the APP, same great quality. Never miss a call. Cons The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Ooma Office Demonstration quality was better. The sales team did a better job. Review Source RP Rachel P. Physical Therapist operations manager Hospital & Health Care Used the software for: 1-2 years ### "An underwhelming VOIP service that started off very promising. " November 15, 2024 2.0 Paying bills, adding lines were easy but the product overpromised and underdelivered. Pros Ooma did let us consolidate phone service among different sites in one easy to manage dashboard. Cons The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product. Very frustrating. Review Source JB Joseph B. President Marketing and Advertising Used the software for: 2+ years ### "Get Ooma for Phones and Communications" October 17, 2024 4.0 very good - easy administration - responsive customer service Pros full communications stack with fair pricing Cons can sometimes be a little glitchy - what comms platform isn't though Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Ooma Office better stack and pricing - easier to use with multiple phone numbers/people Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) better stack and pricing - easier to use with multiple phone numbers/people Review Source JE Joel E. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Simple to use, simple to set up and great voice value. " January 30, 2024 5.0 Ooma is a great solution, and budget friendly. You can emulate most features that other UCaaS providers provide. If you need contact center functionality, this would be their enterprise product depending on what you need to do with it. Multi - Site set ups are also a breeze. Pros We had a property where the phone system has failed completed. Spun up OOMA office with phone numbers and set up Remote Call Forward on the lines coming. Property back in business within 45 minutes which included any tweaks. We ordered phones after we got it all set up. Cons If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc. We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us. Reason for choosing Ooma Office OOMA office is more simple to set up and use. Switched from [MiVoice Business](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Ease of use, quick set up, and the system just works. Review Source DB David B. CEO Security and Investigations Used the software for: 2+ years ### "Great Choice for small Business and Reliable. " January 31, 2024 5.0 Call quality is great and the system is easy to use. Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext. Pros Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features. Cons Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Better Price for the features. Also Easier to get in touch with support. Review Source WE Wayne E. Systems Analyst Computer Software Used the software for: 2+ years ### "Saved us money and gave us more features than old POTS lines." January 18, 2024 5.0 Extremely satisfied with the service, features, and price. Pros Cut our phone expense down to about 1/5 what it used to be. Ability to take our phone and work from other locations when needed. Ability to use our cell phones thru the mobile app and have it appear as if we are in the office. Cons Texting ability was included initially but now appears to be lost and only included with their Pro plan. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office Better price and still great features and flexibility for a company our size. Review Source Rick K. Owner Construction Used the software for: 6-12 months ### "Ooma is fine for one of our office lines" May 18, 2022 5.0 Overall we like Ooma and use it for one of our office lines. We have redundency because with VOIP service we feel it's necessary. The features are super solid and sound quality is great. Pros Easy service to set up and use. Sound quality is good and features are standard. Cons The mobile app could be a little stronger but overall no complaints. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Google Voice](https://www.capterra.com/p/210592/Voice/)[Phone.com](https://www.capterra.com/p/147610/Phone-com/) We dropped some older services that didn't always work but have multiple phone lines with multiple providers for redundancy. Review Source VR Verified Reviewer IT Admin Law Practice Used the software for: 6-12 months ### "Affordable VOIP/eFax with most features you'll ever need in the base license" April 15, 2021 4.0 Overall, they've been great to deal with. Pre-provisioned phones were plug and play. Porting numbers in was painless on Ooma's end. Pros Cost per line is very affordable at $20 per line. Android/iOS soft phone and eFax included in base rate. The only downside is softphone for PC/Mac requires upgraded license. Cons Voicemail transcription is an extra cost, as is PC/Mac softphone, which is a bummer. Otherwise, no complaints. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office Ooma's price point was excellent, including the hardware. Review Source Rick Z. Deputy Chief Public Safety Used the software for: 1-2 years ### "If you are on a tight budget or just getting started" December 3, 2021 2.0 I have an acount but have not actually started using it a my primary business line because getting started was troublesome and I gave up. Pros Cost is low and required features are integrated. Cons feels cheap and it was not very easy to deploy. The user interface is poorly designed. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office RC was great but too costly for my simple needs. I decided to give this a try. Review Source MC MARY C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Amazing product!!!!" February 15, 2024 5.0 My overall experience with Ooma Office has been fantastic!!!! I don't have anything to complain about!!!! The options for the product are absolutely amazing, and the customer service is excellent!!!!! Pros I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!! Cons Honestly, there isn't anything I don't like about this product!!!! Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) Ooma Office was overall cheaper and it had better features!!!! Review Source SS Stephanie S. President Computer & Network Security Used the software for: 1-2 years ### "Ooma Rocks Business Telephone Service" October 11, 2024 5.0 Ooma has provided quality and reliable calling for my business. The Ooma Businesss app on my iPhone lets me call from the office from anywhere. It's awesome! Pros Ooma Office saved me a bundle compared to what Verizon was charging me and give me many more options like the app and plethora of phone features and virtual assistant. Cons Ooma depends on our internet connection which could be more reliable. This is less a concern with Ooma than our internet provider Review Source DM Debra M. Broker Owner Real Estate Used the software for: 2+ years ### "Ooma is my choice" January 23, 2024 5.0 Excellent and would highly recommend them to other businesses Pros Not having to use AT & T at all and easy to use Cons Nothing other than not being able to see what number calls in when I transfer to a mobile number. Reason for choosing Ooma Office wanted to be finished with AT & T all together Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) wanted to be rid of AT & T due to long holds on phone line and screw ups Review Source WD Whitney D. CEO Retail Used the software for: 6-12 months ### "Great to have for your business" January 18, 2024 4.0 Over I was very pleased with Ooma office and features that I received and also being able to have the Ooma app to have calls transferred to my mobile phone. Pros I like that you can have a professional virtual receptionist when your customers call in Cons At the time I had it feel like they should’ve added more variety of phones Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office I felt like Ooma had better pricing and features. Review Source AF Anthony F. owner Medical Practice Used the software for: 2+ years ### "goodbye cable" January 18, 2024 5.0 Pros Ooma VOIP has been more efficient and reliable compared to cable Cons difficulty setting up virtual receptionist to be utilized daily at specific times Review Source MA Mustafa A. Physician Hospital & Health Care Used the software for: 2+ years ### "Ooma, all what I need " October 11, 2024 5.0 Excellent service at a good price, what a business model requires Pros Quality of service and customer satisfaction Cons None , but it would be nice to incorporate some additional information regarding AI Review Source VR Verified Reviewer CEO Accounting Used the software for: 2+ years ### "Ooma helps keep my business running no matter where I am." January 26, 2024 5.0 Pros being able to have an office phone or use my cell phone. I don't like always being on my cell phone. I can also use the phone system when I travel since I am connected to Wi-Fi and have an adapter that I can use to connect my phone so that it works over Wi-Fi. Cons some of the features were geared to larger businesses than mine. Reason for choosing Ooma Office 8x8 grasshopper ring central google voice Review Source VP Vicki P. Office Manager Construction Used the software for: 2+ years ### "The BEST Service" January 30, 2024 5.0 The experience with Ooma has been great! There have been several times when I had to make a change in the system, but have been out of town and they were able to take care of it for me over the phone. They are very accommodating! Pros Ooma customer service is the best! I very rarely have to be put on hold and they are always friendly, patient and very helpful! They give you a feeling of working with a small company; very accommodating! Cons I really don't have any issues. I did have an issue at one point after an upgrade in their system and kept having to call with the same problem and they credited me for the period of time we had the issues. Reason for choosing Ooma Office I did a lot of research and they were rated very high. They were affordable and easy to work with. Review Source VR Verified Reviewer Operations Lead Information Technology and Services Used the software for: 2+ years ### "Ooma Office is a great VOIP Solution for a SMB" July 2, 2020 5.0 Ooma Office was the perfect solution for us as it replaced all the functionality we had with our local landline option and gave us more flexibility with the mobile app, all for a significant savings of over a $100.00 a month. Pros Very easy to use, mobile app, e-fax, phone # porting, very affordable, can use existing phones. There is a desktop app available although it cost extra. Cons It's not so much about the software, but the quality of VOIP solutions in general are dependent upon the quality and strength of your internet connection. We are connecting using a WiFI adapter since we don't have direct access to the modem. As a result every once in a while the connection isn't so great so the clarity isn't as great as it could be. The other thing I don't like is that the desktop app is extra. Reason for choosing Ooma Office We didn't consider any other VOIP option because I had already been using Ooma at home for 8+ years and knew it was a great solution that was significantly better priced than our existing business solution. Review Source CF C F. Lawyer Law Practice Used the software for: 1-2 years ### "Ooma great Sole Proprietors" January 18, 2024 4.0 Good. The features that are the best is texting, voicemail to email, fax to email. Pros Ability to access the phone, fax, and text feature via the phone app and desktop app. Cons Unable to search text messages, saving contacts, updated desktop App not sending faxes properly. Apps dont always show live red numbers of unread messages, texts, calls, voicemails Review Source MH Miles H. Agent Insurance Used the software for: 2+ years ### "OOMA Voip for insurance offices" January 18, 2024 5.0 very positive, we have had no down time in 4 years Pros Their is a wide variety of features that can be installed easily Cons OOMA has done what they said they could do and so no cons at this time Switched from [Hosted VoIP PBX](https://www.capterra.com/p/120469/Hosted-VoIP-PBX/) Price and features helped us make the change Review Source JJ Joshua J. Attorney Legal Services Used the software for: 2+ years ### "Ooma is Pretty Great!" December 2, 2021 5.0 Ooma is pretty good and cheaper than having a landline service agreement with a cable or internet company. In the age of tele-working, Ooma has the lead. Pros It is very easy to use and it has saved me money. I also love the application, which allows me to answer my phone wherever I am. I do not have to me stuck at my office to conduct business, since I can call Clients, via the Ooma application, on the go. The virtual assistant feature is a plus. Cons The only small con is that the Ooma application can be glitchy at times, but mostly works great! Review Source IF Ian F. Managing Partner Biotechnology Used the software for: 2+ years ### "Great value for the cost without sacrificing features" January 18, 2024 5.0 The features we need at a fraction of the cost of competing services! Pros I like the mobile app that allows me to occasionally work from home. Cons No way of knowing if mobile forwarded calls are for my personal cell phone or from Ooma app until you answer the call. Review Source EZ Eajaz Z. Operations Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Save with Ooma" October 11, 2024 5.0 Pros Easy to use with lots of features/addons Cons Internet is needed for it to work.You can be offline during outages. Review Source KB Kenny B. CEO Printing Used the software for: 2+ years ### "O0ma is a great business partner." January 18, 2024 4.0 Excellent company to work with and to have as part of your team. Quality products. Quality service. Pros Pricing is very competitive. Quality of product is great. Service is second to none. Cons I have not had any bad experiences with the company Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.