# Page 3 | Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174109/Ooma-Office/reviews --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Ooma Office ## Showing most helpful reviews Showing 51-75 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GC George C. Agent Insurance Used the software for: 2+ years ### "Remote work with Big Office Features" January 24, 2024 5.0 Great company, with great products and services, with knowledgeable and helpful employees. I have been an Ooma customer for over 10 years and highly recommend them. Pros Abundant features at a very affordable price - high quality calls and great support in the rare case you need it. Cons It is hard to think of something I don’t like … because there isn’t anything. Review Source CS Craig S. Owner Operator Retail Used the software for: 2+ years ### "All In One; Simple and Effective!" January 26, 2024 5.0 Pros Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management. Cons Set up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Ooma Office Overall features including text messaging and fax integration was vital for our business model. Review Source AD Allie D. Office Manager Construction Used the software for: 2+ years ### "Changed our experience with business phone set up!" January 30, 2024 5.0 Pros Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to set up my entire office of 5 completely by myself. We have had Ooma Office for almost 4 years and have loved it since! I love that I can easily forward calls to other users, I can port my desk line to my cell phone if I need to step away, I can block calls from spam and unwanted numbers at the click of a button and it is all user friendly. Cons It took me a while to figure out how to add a new line/phone to our existing account Reason for choosing Ooma Office Seemed easiest to use, monthly costs and set up costs were better than most with the same services. Review Source VP Vicki P. Office Manager Construction Used the software for: 2+ years ### "The BEST Service" January 30, 2024 5.0 The experience with Ooma has been great! There have been several times when I had to make a change in the system, but have been out of town and they were able to take care of it for me over the phone. They are very accommodating! Pros Ooma customer service is the best! I very rarely have to be put on hold and they are always friendly, patient and very helpful! They give you a feeling of working with a small company; very accommodating! Cons I really don't have any issues. I did have an issue at one point after an upgrade in their system and kept having to call with the same problem and they credited me for the period of time we had the issues. Reason for choosing Ooma Office I did a lot of research and they were rated very high. They were affordable and easy to work with. Review Source GN Grant N. Owner Professional Training & Coaching Used the software for: 2+ years ### "Ooma is the shizz!" January 18, 2024 5.0 I am completely 100% satisfied. There's no question I made the right choice. Pros I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none. Cons I can't think a single thing. I love everything about this company. Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) AT&T customer support was the absolute worst. Reliability was also an issue. Review Source Alexis K. Office Manager Law Practice Used the software for: 6-12 months ### "Love the mobile application along with the desktop application" November 13, 2020 5.0 My overall experience has been amazing. You get a professional quality phone system with the same exact pricing as our previous analog phone system. Pros With the mobile phone application, it is extremely easy to disguise my personal cell phone number with our company phone number. The mobile application also has a built-in text message feature with unlimited ability to send and receive messages. As to the desktop application, the ability to place and receive phone calls, text messages, and send faxes really makes the Ooma platform ideal for small businesses such as ours. Cons The only thing that I do not like about the software is some of the features with respect to the tutorials that Ooma has available to ensure the staff becomes familiar and comfortable with the use of the program. There are several features such as Call Park, Call Flip, and a few others. While these features are amazing in theory they are somewhat difficult to learn how to use them. Reason for choosing Ooma Office I did not need to purchase a server system in order to use the program. All I needed was about a $100 switch and some data lines. Switched from [Viewpoint Spectrum](https://www.capterra.com/p/175831/Spectrum/) Needed a virtual secretary which our previous phone provider wasn't offering at the time of the switch. Review Source VR Verified Reviewer Operations Lead Information Technology and Services Used the software for: 2+ years ### "Ooma Office is a great VOIP Solution for a SMB" July 2, 2020 5.0 Ooma Office was the perfect solution for us as it replaced all the functionality we had with our local landline option and gave us more flexibility with the mobile app, all for a significant savings of over a $100.00 a month. Pros Very easy to use, mobile app, e-fax, phone # porting, very affordable, can use existing phones. There is a desktop app available although it cost extra. Cons It's not so much about the software, but the quality of VOIP solutions in general are dependent upon the quality and strength of your internet connection. We are connecting using a WiFI adapter since we don't have direct access to the modem. As a result every once in a while the connection isn't so great so the clarity isn't as great as it could be. The other thing I don't like is that the desktop app is extra. Reason for choosing Ooma Office We didn't consider any other VOIP option because I had already been using Ooma at home for 8+ years and knew it was a great solution that was significantly better priced than our existing business solution. Review Source GL Glen L. President Health, Wellness and Fitness Used the software for: 2+ years ### "Good Option for Business Phones" January 18, 2024 4.0 Very Good. Like all products, customer support can make or break the product rating. Pros Quality and ease of use. Very easy to use once it is properly set-up. Cons The initial set-up was a bit cumbersome, however, once the bugs were worked out it has performed well. Reason for choosing Ooma Office phone quality, cost, features, and customer support. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) phone quality, cost, features, and customer support. Review Source DM Debra M. Broker Owner Real Estate Used the software for: 2+ years ### "Ooma is my choice" January 23, 2024 5.0 Excellent and would highly recommend them to other businesses Pros Not having to use AT & T at all and easy to use Cons Nothing other than not being able to see what number calls in when I transfer to a mobile number. Reason for choosing Ooma Office wanted to be finished with AT & T all together Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) wanted to be rid of AT & T due to long holds on phone line and screw ups Review Source VW Vincent W. Owner Computer Software Used the software for: Less than 6 months ### "Good, not great. Annoying customer service" June 29, 2023 5.0 The primary benefit of switching to Ooma is that I'll be able to take business calls as usual whether I'm in Canada during the summer or in Mexico during the winter. Of course, I would have this benefit with any of their voip competitors also, but regardless. Now that it's finally set up the way I like it, I think I'll be staying with Ooma for a long time. Pros I like that I can upload a voicemail greeting, and that I have a lot of control over how to handle incoming calls with the virtual receptionist. In my case, I want the phone to ring 4 times, and if it is not answered to not allow people to leave voicemail, but instead be presented with a greeting. Ooma allows me to do this.I also like that they have both mobile and desktop apps, as I am choosing to use only the desktop app. It starts up automatically and displays notifications when the phone rings, so this is exactly what I was looking for. Cons Two things. 1. When a call comes in, the call display only shows me the first and last name from my contact list, but it does not show me the company name of the person who's calling. I wish there was more control over what data from the contact card was shown on the call display for incoming calls.2. The customer service is annoying. The good thing about the customer service is that it's easy to get a customer service agent on the phone, and also that the customer service agents are friendly. So they're trying, but the bad thing is that all the customer service agents are incompetent. They don't seem to understand when you explain an issue, and they don't seem to ever know the answer. They always seem to have to do research with you on the spot to find the answer, and even then half the time they give you an answer to a question you didn't ask. Sigh. Review Source CF C F. Lawyer Law Practice Used the software for: 1-2 years ### "Ooma great Sole Proprietors" January 18, 2024 4.0 Good. The features that are the best is texting, voicemail to email, fax to email. Pros Ability to access the phone, fax, and text feature via the phone app and desktop app. Cons Unable to search text messages, saving contacts, updated desktop App not sending faxes properly. Apps dont always show live red numbers of unread messages, texts, calls, voicemails Review Source SF Scott F. Director of IT Computer Software Used the software for: 2+ years ### "Easy to use, but prepare for issues" August 4, 2019 3.0 I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality. Pros Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing. Cons My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers. Review Source WD Whitney D. CEO Retail Used the software for: 6-12 months ### "Great to have for your business" January 18, 2024 4.0 Over I was very pleased with Ooma office and features that I received and also being able to have the Ooma app to have calls transferred to my mobile phone. Pros I like that you can have a professional virtual receptionist when your customers call in Cons At the time I had it feel like they should’ve added more variety of phones Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office I felt like Ooma had better pricing and features. Review Source BB Belinda B. Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "Good Neighbor" January 30, 2024 5.0 Great, had not needed to change phone service providers. Pros Convenient, reliable, and easy to troubleshoot and operate features. Cons The handset easily breaks and sometimes needs replacing. Review Source MH Miles H. Agent Insurance Used the software for: 2+ years ### "OOMA Voip for insurance offices" January 18, 2024 5.0 very positive, we have had no down time in 4 years Pros Their is a wide variety of features that can be installed easily Cons OOMA has done what they said they could do and so no cons at this time Switched from [Hosted VoIP PBX](https://www.capterra.com/p/120469/Hosted-VoIP-PBX/) Price and features helped us make the change Review Source JM Jessica M. Manager, Sales and Operations Used the software for: 2+ years ### "Good for a small business who just needs a phone " May 21, 2018 4.0 Pros We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free. We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada. The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service. Cons While it was easy to set up, we have had a few connectivity issues. Some of it is unpreventable - with a VoIP phone service you need internet, and if that goes out there is a problem. But there have been a few times where the Ooma server was down and we weren't notified. Also there is a function that allows you to have automated withdrawals to pay for account overages. Sometimes this service would not be working and they would cancel our conference bridge subscription without notice. We have used the conference bridge service for a while now and it is mostly reliable, but is most affected by this funding/billing defect. Review Source JJ Joshua J. Attorney Legal Services Used the software for: 2+ years ### "Ooma is Pretty Great!" December 2, 2021 5.0 Ooma is pretty good and cheaper than having a landline service agreement with a cable or internet company. In the age of tele-working, Ooma has the lead. Pros It is very easy to use and it has saved me money. I also love the application, which allows me to answer my phone wherever I am. I do not have to me stuck at my office to conduct business, since I can call Clients, via the Ooma application, on the go. The virtual assistant feature is a plus. Cons The only small con is that the Ooma application can be glitchy at times, but mostly works great! Review Source DG David G. Partner Computer & Network Security Used the software for: 2+ years ### "We rely on Ooma Officd" January 23, 2024 5.0 Great features, great price and it works well. Pros I use Ooma Office so much over the day mostly to receive calls and redirect them to my cell or to call back from the office number using the app. Quality is great and it just works for me. Cons I don’t have any complaints at this time. Review Source IF Ian F. Managing Partner Biotechnology Used the software for: 2+ years ### "Great value for the cost without sacrificing features" January 18, 2024 5.0 The features we need at a fraction of the cost of competing services! Pros I like the mobile app that allows me to occasionally work from home. Cons No way of knowing if mobile forwarded calls are for my personal cell phone or from Ooma app until you answer the call. Review Source VR Verified Reviewer Financial Advisor Financial Services Used the software for: 2+ years ### "Ooma Office - Best Phone System for Small Business" March 24, 2022 5.0 Worked elsewhere and every change had to be made by technical support. Love being able to alter the call flow based on changes to the business. Much quicker and cheaper to do it yourself. Pros Great low-cost business phone system. Easy to set up call flows and add new team members or groups. All call are directed to the receptionist first and then to the rest of the office. Cons Initial Ooma phone purchases are expensive but you cannot be the value for the monthly service. Review Source AF Anthony F. owner Medical Practice Used the software for: 2+ years ### "goodbye cable" January 18, 2024 5.0 Pros Ooma VOIP has been more efficient and reliable compared to cable Cons difficulty setting up virtual receptionist to be utilized daily at specific times Review Source LN Linda N. Sales Manager Consumer Goods Used the software for: 2+ years ### "Ooma office great system" January 18, 2024 5.0 Very positive, we have not had any issues. Pros Easy to use. Allows us flexibility and immediate access to phone messages. Cons Nothing that I have experienced-all of our office experiences have been positive. Needs all met. Review Source JB Jordan B. Electrical Engineer / Violinst Fine Art Used the software for: 2+ years ### "The Best Phone Service" December 11, 2021 5.0 Ooma has quick capability to update hours, which was critical during Covid. It enabled us to easily and quickly communicate with customers through texting. It automated simple processes like telling our store hours to customers. It streamlined checking messages in our email inbox so we didn’t need to set pins or train employees! The list goes on and on! I recommend Ooma office to all! Pros Ooma Office is By far the best phone service on the market! We saved hundreds of dollars switching and haven’t had any problems. If we can’t figure something out the customer reps will answer a call, usually in under 30 seconds. The software is intuitive. It is easy to setup, and the app makes texting customers easy and straightforward. Being able to text pictures is also a phenomenal feature! Noteworthy items: 1) Great Pricing 2) Reliable Service 3) Included texting capabilities 4) Included Virtual Receptionist 5)Easy to update hours 6) Changes all remote capable Cons Nothing! Ooma is the absolute best! I am so happy we switched over. Review Source CT Chelsea T. Practice Manager Medical Practice Used the software for: 2+ years ### "Great phone system for a small business" May 22, 2023 4.0 Ooma office is great solution for small businesses that are looking for an easy to use, affordable option where you can manage your communications all in one place. Pros Very affordable, allows you to listen to voicemails through email, has a desktop app for text messages, call logs and faxes, you can forward calls to your cell phone or download the cell phone app to use wherever you are. Faxes though email and texting through desktop is probably the biggest plus for us. We also use their virtual receptionist to set our operation hours and set away messages. Cons The desktop app is pretty glitchy. We are constantly having to click on force reload in order to get our newest text messages to populate (instead of them just appearing on their own as they should). If we do not do this we risk missing a text message. Review Source JM John M. President Individual & Family Services Used the software for: 1-2 years ### "Great Service" January 30, 2024 5.0 It is a great service for those who need a landline. The optionally to also utilize the app provides great flexibility. Pros I could operate from my cell phone as if I were in the office. Cons That you had to buy an ooma phone and there was some confusion between the personal and business version. Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Did not offer the costing or versatility of ooma Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.