# FreightExchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FreightExchange the right Freight solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174121/FreightExchange/reviews --- FreightExchange 4.3 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FreightExchange Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Kevin L. Integration Solutions Architect Mining & Metals Used the software for: 2+ years ### "Very easy to use freight management portal and API solutions" February 4, 2022 5.0 We have great overall experience with FreightExchange. The implementation was easy and efficient. We always receive great support from development and support team about customized requirements and support requests. The freight management portal is easy to use for warehouse staff. Pros Freight exchange provides very robust and flexible API options. The dev team is always willing to help with customization to fulfill customer requirement. The support has been very prompt and efficient to handle support requests. Cons There are no API solutions available for reporting and analytics. Review Source DB Damian B. Sales Mining & Metals Used the software for: 1-2 years ### "Global Spill & Safety Review" February 4, 2022 4.0 Overall Freight Exchange has had a positive impact, very helpful to get quotes and freight options to areas that a lot of other freight handlers do not service. Pricing is very competitive. Pros Very quick and easy to get freight quotes, easy to get tracking and consignment information Cons Sometimes hidden costs such as manual handling charges or remote delivery surcharges are not explained until we receive an invoice. Review Source SS Sandy S. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "good" February 10, 2022 4.0 Good Pros easy to use and maintain refunds are prompt Cons Varying availabilities and costs and uncertinty about pick ups Review Source JL Jason L. Internet marketing analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "An excellent TMS that is easy to use and manage" August 4, 2022 4.0 Pros No doubt it is very easy to use and manage. You can manage all the orders, air shipping, cost tracking and claims within the platform. Very easy to implement and offers one of the best support. It makes every manual thing we did before in the warehouses automated. Cons They have a monthly cost but they do have some of the costs which we weren't informed about before starting with them. They had some hidden costs. Review Source PO Phillip O. CIO Mining & Metals Used the software for: 6-12 months ### "FreightDesk selection" February 7, 2022 4.0 a more efficient logistics operation with Perth Mint. Pros The product was a closer functional fit for our environment than the alternatives. It replaced a number of manual processes that involved manual exchange of information via spreadsheets Cons Despite being a closer fit there were still some unique shipping arrangements, given the value of cargo Perth Mint ships, that have required software enhancements. The FreightExchnage team have done these changes in a timely and professional manner. Reason for choosing FreightExchange It was able to meet a number of technical, architectural and IT security requirements better than the alternatives. Review Source NB Nathan B. Logistics Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Freight Exchange Review" February 18, 2022 5.0 Pros The functionality & ease of use is a great asset for this software very user friendly Cons I believe it has everything you need to perform the tasks required Review Source SJ Sharoon J. Maintenance Planner/Storeperson Retail Used the software for: 6-12 months ### "Cannot contact FreightExchange by Phone " February 7, 2022 4.0 Pros User friendly Cons FreightExchange contact number does not work. Need to fix the communication via phone Review Source Similar Products Featured ## Related categories [Freight](https://www.capterra.com/freight-software/)[Shipping](https://www.capterra.com/shipping-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.