# Boostly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Boostly the right SMS Marketing solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174178/Boostly/reviews --- Boostly 4.4 (15) [View alternatives](https://www.capterra.com/p/174178/Boostly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Boostly Ease of use 4.5 Customer Service 4.3 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Jhonny D. Senior IT Manager Construction Used the software for: 6-12 months ### "Communicating promotional offers and feedback notification instantly" April 15, 2025 4.0 Pros The use of Boostly also helps in effective management of customer relations, as well as getting their feedback. The tool has made communication easy for me hence getting three times more opted-in customers for marketing through text message, and it has enhanced customer loyalty. Cons In very rare cases there can be some delays in updating the information about customers after the transactions. This minor hitch occurs in the timeliness of the promotional messages, but it does not hinder the general working of the application. Review Source Response from Boostly April 15, 2025 Thanks for sharing your experience, Jhonny! We love serving you and your team and seeing your success! KN Kristen N. Steh Non-Profit Organization Management Used the software for: 1-2 years ### "Great software " July 12, 2024 5.0 Pros It’s very easy to use and user friendly. Cons Nothing negative to say about boostly for me! Review Source VR Verified Reviewer digital marketing manager Market Research Used the software for: Less than 6 months ### "Useful, but could offer more personalized strategies" February 25, 2025 3.0 Decent platform, but more tailored options would help. Pros Helpful marketing resources for hospitality businesses. Cons Some strategies feel generic and need customization. Review Source Response from Boostly February 26, 2025 Thanks for your review. We're sorry that you haven't had as tailored of an experience, and we'd love to put together a custom marketing plan and align on strategies to make sure that you knock it out of the park in unique ways. If you text us at 800-720-7738 or email support@boostly.com and mention this review, we'll get you squared away and ensure a top notch experience. AW Adam W. Owner Restaurants Used the software for: 1-2 years ### "Boostly Offers a One Stop Solution" December 11, 2019 5.0 We have used a variety of other services and have found Boostly to be the best at helping us achieve our goals of growing our customer database and effectively communicating with them. Pros We love that they are available all the time to answer my questions and help us work through solutions. They are constantly looking to improve their product and seeking feedback from us to know what we need so they can build a product that will help us succeed. We also love the growth in our online reviews, and the ability to quickly communicate with our customer database. Having a low costs online ordering platform was our initial interest from their product offering and we will still find that the best value as the cost of online ordering platforms were very expensive. What they have given us is an affordable solution. Cons Texting costs is the one thing we would like to see changed at some point in the future. As our database grows it is getting more expensive to communicate with our guests. Reason for choosing Boostly They have shown their commitment to frequent communication and service and working to know and assist us in meeting our goals. All the other companies we have worked with want us to change our business to work within their software, Boostly has proven that they want their software to meet our needs. Review Source Response from Boostly December 12, 2019 Adam, we appreciate your review and having you as a customer. Thank you! KD Kalina D. general manager Restaurants Used the software for: 1-2 years ### "Cafe Panuzzo's Review on Boostly Rewards Program Software" December 6, 2019 5.0 I was skeptical at first however Boostly has done a great job at making my customers feel special and rewarded for being a regular customer. It feels amazing to know that without me doing a thing, customers are coming in the door that might not have if it wasn't for the text rewards system. Pros It's super easy for the customer to use. There is great customer service on the Boostly end. \[SENSITIVE CONTENT HIDDEN\] has been amazing. Boostly actually sends routine messages/calls to check up on us. We receive weekly statistics on our Rewards program. It works! This is the first third party system we have used that works to bring customers in the door. Cons Sometimes our tablet disconnects from the software or internet however whenever I have had to call support, the issue is immediately resolved. Reason for choosing Boostly I had already built a rapport with \[SENSITIVE CONTENT HIDDEN\] and he actually introduced this system to us. I didn't even realize something like this existed. Review Source Response from Boostly December 9, 2019 Kalina, thanks for your positive feedback! We love watching you have amazing success with the program! TS Taao S. Founder - Chief Creative Officer Marketing and Advertising Used the software for: 6-12 months ### "Stay Away - Spend your ad dollars elsewhere" August 26, 2024 1.0 Boostly is COMPLETE GARBAGE, DO NOT PARTICIPATE. Pros They are great salesmen, not a true marketer in the bunch! They are so good at just continuously talking in circles with zero solutions. Cons \- Nothing Proprietary about their system - Support is the equivalent of a highschool student doing basic math - Program cost is INSANE! For our first 7 months the platform fee was a 146% markup to our actual ad spend of $8,885.19. Industry average for marketing is a 20% fee of ad spend. - This program does nothing to get you new customers all it does is discount your already engaged user base which actually means less revenue as these are customers you have already fought and won to get through your door. Review Source AJ Amir(Jay) J. Restaurant owner Food & Beverages Used the software for: 2+ years ### "Best service" December 6, 2019 5.0 They are very helpful. Very fast in replying to emails and concerns and very personalized. Pros It helped bring up our sales by 10%. Very helpful with questions we had at the beginning and they were very understanding and even made some good suggestions regarding our promotions. Cons I really did not find any negative issues. Review Source Response from Boostly December 9, 2019 Jay, we love working with you! We look forward to continuing to crush it together! EJ Edward J. Owner Restaurants Used the software for: 6-12 months ### "Boostly works great!!!" December 10, 2019 5.0 Boostly has made my experience easy. They also check up on me and make sure things are going well. Pros The text message subscription is a great way to keep reminding my regular customers to come in regularly. Very customizable and very easy to use. Cons There is a bit of a learning curve in optimizing the service. I wish I knew that to begin with so I could have gotten full value from the start Reason for choosing Boostly Boostly from the start approached me in person with the intention of helping my new restaurant get off the ground. I always appreciate a more personal experience Review Source Response from Boostly December 12, 2019 Thanks for the review, Edward! We love working with you! DL Donald L. District manager Restaurants Used the software for: 6-12 months ### "Great service " December 11, 2019 4.0 Pros The touch point from the Boostly company has been amazing. The support staff is awesome and very helpful, for every one of my questions they have an answer and more. The software is very easy to use and with plenty of features to grow my business. The weekly reports are also very helpful. Cons The only con I have as it has been very hard to integrate this into my over the phone sales . Review Source Response from Boostly December 12, 2019 Thanks for your review, Donnie! We love seeing your success every month! TB Thomas B. Franchise Operations Food & Beverages Used the software for: 1-2 years ### "Great Service " December 9, 2019 5.0 Overall satisfied, we will be looking into the return on investment as we analyze the data. Pros Very easy to use with great customer service, the staff is determined to help us drive traffic and provide all the data we need to make decisions. Cons We are still new to the platform, so far we have only positive results. Review Source Response from Boostly December 11, 2019 Thanks for your review, Thomas! We'll put together an updated ROI report for you-it looks really solid! MR Matthew R. Owner Food & Beverages Used the software for: 6-12 months ### "Off to a good start " December 6, 2019 4.0 Pros Capturing customers from Grub Hub, Door Dash etc to save money Cons Nothing to date, I have yet to determine if I dislike anything Review Source Response from Boostly December 10, 2019 Thanks for your review, Matt! Keep killing it! NP Nichole P. Owner/Operator Restaurants Used the software for: Less than 6 months ### "Happy we signed on" December 11, 2019 5.0 Pros Great guest and tech support. The software itself is super easy to use. Cons Nothing, it met and exceeded our expectations. Review Source Response from Boostly December 13, 2019 Thank you for the wonderful review, Nichole! We love working with you and your team! CA Crystal A. Manager Restaurants Used the software for: Less than 6 months ### "Love Boostly!" December 20, 2019 5.0 Boostly has been awesome. Helping too turn 3rd Party customers into Our customers directly. We love the ease of use and how it can help bring customers in that might of been Thinking about ordering but were on the fence. Thank you! Pros Boostly is so easy too work with. Love that I can customize texts too go out at anytime, right from my phone! This is great for keeping us in the eye of our customers, and showing them some love too! Cons Nothing so far. I have not had any problems with the software up too this point in time. Review Source Response from Boostly December 23, 2019 Thanks for the wonderful review, Crystal! Keep crushing it! TC Trey C. Owner Restaurants Used the software for: Less than 6 months ### "Surprise! Undisclosed upfront fees" September 2, 2022 5.0 Pros Nice package, seems easy to use. Also integrates reviews. Cons After we signed a contract with them they added a requirement that we either provide them with 2000 phone numbers or pay an upfront fee. Review Source TB Trevor B. Doctor of Physical Therapy Hospital & Health Care Used the software for: Less than 6 months ### "Great Platform" December 14, 2019 5.0 Improved market share, increased orders. Pros Underutilized company that has high quality service and exceptional value for the cost. Ease of use. Not only in one place. Cons Not as big as it needs to be to well utilized. Review Source Response from Boostly December 16, 2019 Thank you for the review, Trevor! Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.