Arcade Solutions

Arcade

4.5 / 5 13 reviews

Who Uses This Software?

Sales Managers, VP Operations, Sales Associates, HR directors.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Arcade Solutions
  • workplacearcade.com
  • Australia

About Arcade

Sales solution for retailers that gamifies employee goals to measurably lift in-store conversion. Arcade has lifted retail sales revenue by as much as 12.4% and is used by major national retailers across the US and Australia. The software provides an all-in-one solution for rewards, recognition, contests, communication, and staff training, tailored to a dynamic retail environment.


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Arcade Features

  • Badge Management
  • Collaboration Tools
  • Contest Management
  • Feedback Management
  • For Call Centers
  • For Developers
  • For Education
  • For Onboarding
  • For Sales
  • Goal Setting / Tracking
  • Leaderboards / Activity Tracking
  • Performance Metrics
  • Rewards Management

Arcade Reviews Recently Reviewed!


There are a lot of great features in the software inspire and communicate with a large group.

Jun 01, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All the features available. Creating Huddles, Contests, Performance, Recognition!
I like being able to create a huddle for my teams with our goals and focus for the day, week and month. I like being able to hold contests were everyone in the company can see the progress of where they stand within the contest. It is a great tool for motivation when all employees in the company can support each other. The love the fact that anyone can recognize anyone else with a star.

Cons: Unable to upload video clips and/or demonstrations.
It would be great if we were able to record and post short video clips. This would allow us to use the software as a training tool as well. We could take short "How to Videos" and post them on Arcade. That would be a great way to share best practices. I would also like to be able to issue stars more often than once per week. Sometimes several people deserve a star in the same week and you have to select one person.

We have really enjoyed Arcade and how it has made our team more interactive with each other

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have really enjoyed Arcade and how it has made our team more interactive with each other. We collaborate on ideas to improve, comment on each others posts and encourage each other. I like that we can now tag staff on the post to address issues or recognize staff immediately.

Cons: I'm looking forward to new ideas such as blog posts with ideas on improving our collaboration and real gamification on the app such as treasure chests, tickets, levels and building city communities brick by brick such as in other real games that keep users on the apps.

Overall: See comment on the prior page. :)

Capterra-loader

Love Arcade but it can be glitchy which causes a frustrating experience.

Jun 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Arcade is sales focused
2. Profile levels to encourage usage
3. Earn tokens/rewards
4. Training section
5. Quests

Cons: 1. No what to like or respect message withing chats
2. Often I select a new chat group and my message is delivered to the old chat
3. Sometime I can not change chat's
4. Sometimes pics wont upload
5. Not video support
6. Often closing and opening the app or refreshing the page is required

Overall: My team is more involved than when using other products/software

Capterra-loader

It's usually good but the apple app is very buggy and lags at times

May 31, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The platform allows for not only chat with anyone in the company but the newsfeed is one of the best features. It allows people to share with the entire company in one centralized place.

Cons: The apple app is very buggy and lags a lot. You cannot swipe right to go back which is very inconvenient during 1 handed operation. Also the lack of being able to post videos is a little disappointing.

Overall: Its a all in one software for company chat, recognition and communications.

Arcade has helped with keeping our sales team engaged in communication and moral.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Keeps our sales team engaged in communication and moral. The sales representatives like to bring up ideas for improvements and comment on other sales staff activities.

Cons: The App is engaging when it is first introduced and the competative teammates like to see how they can level up the fastest and get tokens. Recently, the token count for awards dramatically changed which some brought up as "it is a joke to get 2 tokens or a lemon. It's better to get nothing than to feel insulted". As a suggestion, I would make more specific gamification and create a wider variety of challenges on the profiles of each representative. For example; "post a story on how you created an exceptional customer service experience" or "Post one solution that will help improve upselling"

Great way to keep everyone motivated and goal focused.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Everyone can communicate easily and helps build competition between districts. Rewards are easy to give based on league performance. Newsfeed is similar to a Facebook main page so it's functionality is familiar to most.

Cons: Still no video or Gif sharing. Chest should give out more tokens. Sometimes the app glitches after an update but what app doesn't.

Great for interacting with team.

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to communicate across multiple chains throughout the company. Great for employee reconigition. Employees love the interaction with each other.

Cons: Some of the glitches with h the software have caused a few delays when trying g to roll out to programs. The team is very responsive and quick to get the issues fixed.

I enjoy communicating and having contests within the company.

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Communicating and competing with different stores in our company. It allows people to communicate and post in real time.

Cons: Better denominations for gift cards. Higher dollar amount. More contests with larger payouts. Takes too long to get gift cards...It should be instant.

Overall: Real time communication and enjoyable contests.

I love this program because it help the company to engage in communication.

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great costumer support
Helps the company to communicate easier
Creates a positive interactions between coworkers, games, and etc.
New features are added frequently

Cons: Sometimes some employees have a hard time to connect or upload pictures. Most of the time the issue is with Android devices.

Awesome group app with many perks.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Setting leagues and group chats. The ease of the app. Giving rewards in form of tokens that can be redeemed for gift cards.

Cons: Lags sometimes. Does not load up as quickly as I will like. Sometimes shows just a blank page and won't load.

Great for rewarding and driving productivity.

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Rewards and incentives. Ability to give recognition stars for good behavior. Great for positive reinforcement.

Cons: No video or gif capability. Video and gif compatibility would enable use of trainings and various how tos

Key software that has increased our sales and team culture

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So happy with this product and so glad I found it! It has helped grow our sales consistently more than any other product we've tried. The platform makes sense and the team loves it! Great to see our team culture has improved too! Well done Arcade! You've won me over as an ambassador now!

Cons: Was a little hard to find but after that - it's been a great experience. Onboarding the team was quick and it's had an immediate impact!

Overall: Has engaged my sales team and has had a direct uplift to our bottom line. Because of its nature - our team culture has been improved and everyone loves it!

It is a really goo tool for our operation, great for communications and rewards

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very easy to communicate with the whole team, keeps things to the point, real time problem solution and just an amazing tool overall... Would highly recommend....

Cons: Well, it almost seems it was created with our needs in mind, so it will be very hard to say, because it was tailor made for us :)

Overall: its a an every day communications tool for the whole company