# Arcade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Arcade the right Sales Performance Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174248/Arcade/reviews --- Arcade 4.5 (41) [View alternatives](https://www.capterra.com/p/174248/Arcade/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Arcade Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews MV Michael V Operations ManagerRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “I like Arcade - it has been a fun social tool/community and a good way to get to know other people in different areas of the company.“ November 10, 2020 Steve F Director of SalesFinancial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “difficulty working with more complex metrics and KPIs, limited to the style of games and uses, customer support is lacking“ November 7, 2023 DH Dean H Regional Sales ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Integration with our POS software and ease of use for our sales staff.“ November 10, 2020 WC Will C Store ManagerWireless, 51 - 200 employeesUsed the software for: 6-12 months. “The navigation could use a facelift as the android version does not react appropriately to the swipe gestures of my device.“ November 10, 2020 WC Will C Store ManagerWireless, 51 - 200 employeesUsed the software for: 6-12 months. “CUSTOMER CARE IS FANTASTIC! As someone who had a few issues getting an account up and running, I can say the customer service is phenomenal.“ November 10, 2020 CP Candace P Performance ManagerTelecommunications, 11 - 50 employeesUsed the software for: Less than 6 months. “The level of customer service and support once launching this product is amazing.“ November 9, 2020 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew M. District Manager Wireless Used the software for: 6-12 months ### "Love Arcade but it can be glitchy which causes a frustrating experience." June 7, 2018 4.0 My team is more involved than when using other products/software Pros 1\. Arcade is sales focused 2. Profile levels to encourage usage 3. Earn tokens/rewards 4. Training section 5. Quests Cons 1\. No what to like or respect message withing chats 2. Often I select a new chat group and my message is delivered to the old chat 3. Sometime I can not change chat's 4. Sometimes pics wont upload 5. Not video support 6. Often closing and opening the app or refreshing the page is required Review Source WC Will C. Store Manager Wireless Used the software for: 6-12 months ### "Arcade Makes Work Even More Fun" November 10, 2020 4.0 Overall experience has been wonderful. Pros Arcade is used across the ranks of our company, and provides reps the opportunity to build an online community between our members who live in multiple locations throughout the province. Not only are reps able to share thoughts, photos, and accomplishments, but they are able to track their live sales metrics so they know where stand on a day-to-day basis. The games are easy to understand, and the software automatically updates the standings and leaderboards for the majority of events. For the ones that don't automatically update, the process is simple and easy for reps to update their totals. The reward system is easy, and the process is as simple as 1,2,3 for reps to get their chosen rewards. CUSTOMER CARE IS FANTASTIC! As someone who had a few issues getting an account up and running, I can say the customer service is phenomenal. They are easy to get in touch with, and follow-up with you throughout each inquiry, from start to finish. Cons The navigation could use a facelift as the android version does not react appropriately to the swipe gestures of my device. It takes some getting used to using the menus as opposed to your common "back" swipe/gesture, but overall I feel the app runs smoothly most of the time. Review Source Steve F. Director of Sales Financial Services Used the software for: Less than 6 months ### "Has potential for simple uses" November 7, 2023 3.0 We were very excited to onboard with Arcade and had built a lot of hype and excitement in the organization to be prepared for it, but it struggled to live up to those expectations from day one. Our operations/dev team had a hard time working with Arcades to get the custom metrics built and then struggled more when the reporting was way off. I never felt like there was focus on helping us overcome this and when I finally asked about cancellation our Customer Success rep created an email chain with their internal engineers to try and help us overcome these issues and there was no response at all. We decided to then cancel on our own and still have never heard back from Arcade so it was clear that our business model was too complex for this software and they decided not to engage with us at all when it mattered the most. Pretty disappointing from my seat but for basic sales teams with standard metrics, I am sure this would work just fine. Pros nice UI, decent game style options, concept is interesting and I can see it being effective for certain companies Cons difficulty working with more complex metrics and KPIs, limited to the style of games and uses, customer support is lacking Review Source MG Mary G. Parts Associate Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Reps is the best!!!" May 7, 2019 5.0 I absolutely love this app because of the way we are able to interact and share. Arcade would not be the same without the fabulous reps. I hope all of your people are as gifted as she is. I am not a social media person but I really enjoy the features that Arcade offers such as the chats and multiple news feeds where I can share with my team or all teams. I like being able to donate to money to Toys for Tots and being able to share with my coworkers on occasion. My overall experience with Arcade has given me a much stronger bond and better friendships that I do not believe I would have had without your app. Rep IS THE BEST!!! Pros I think she is my favorite part of Arcade, she is always kind and patient with me when I have "stupid" questions. She has been so helpful teaching someone "technology challenged" learn how to use the app and all of its benefits. Other than that I absolutely love how it has brought together all of us employees from different stores. Of course earning money and the competition is great as well! Cons ???? I have nothing. I have had a glitch or two that were taken care of immediately so I truly have nothing! Review Source Lawrence M. District Manager Wireless Used the software for: 6-12 months ### "It's usually good but the apple app is very buggy and lags at times " May 31, 2018 4.0 Its a all in one software for company chat, recognition and communications. Pros The platform allows for not only chat with anyone in the company but the newsfeed is one of the best features. It allows people to share with the entire company in one centralized place. Cons The apple app is very buggy and lags a lot. You cannot swipe right to go back which is very inconvenient during 1 handed operation. Also the lack of being able to post videos is a little disappointing. Review Source VV Vera V. Managed Care Specialist Hospital & Health Care Used the software for: 6-12 months ### "Excellent way to help recognize coworkers" May 13, 2019 5.0 I am very pleased that we have Arcade compared to our previous reward system, Arcade is far better. By giving non management staff an easier way to recognize each other . Pros This software is very user friendly whether on desktop or phone app. It is easy to recognize coworkers. Makes it easy to bring different departments together and feel like one big group. Posting on the Feed with an inspirational or funny meme helps bring laughter or a smile to a busy day. Cons While working on a quest is very easy to understand. Working on a team quest, is not easy to understand the points. It is not as clear the % needed or what could bring more point to the team average. For us, a non sales based team I feel it is harder to come up with different ways to earn tokens. Not sure how go up levels helps. Badges are unclear once we get them and how to continue to more. Review Source VR Verified Reviewer District Manager Wireless Used the software for: 6-12 months ### "Next level communication " August 6, 2018 5.0 I’m impressed and pleased. Pros It is very easy to get others involved and discussing sales successes. Cons As a manager I would like to see the amount of time an individual has spent using the application so that I can help them stay engaged. Review Source Slavik K. manager Apparel & Fashion Used the software for: 1-2 years ### "It is a really goo tool for our operation, great for communications and rewards " May 31, 2018 5.0 its a an every day communications tool for the whole company Pros Very easy to communicate with the whole team, keeps things to the point, real time problem solution and just an amazing tool overall... Would highly recommend.... Cons Well, it almost seems it was created with our needs in mind, so it will be very hard to say, because it was tailor made for us :) Review Source Paul W. HR Manager Used the software for: Less than 6 months ### "Arcade is overall a great platform and has the potential to be extremely efficient for corporate use" June 7, 2018 5.0 Pros What I like the most about Arcade is that it gives a great interface for posting photos, comments, and other items that can improve workflow. Cons What I like least about the software is that if I want to go back and look over some past posts, I have to scroll for a long while before I can find what I need. If Post were linked to each user profile, it would make the app a whole of a lot easier to use. Review Source VR Verified Reviewer Store Manager Wireless Used the software for: 6-12 months ### "I enjoy communicating and having contests within the company." June 8, 2018 4.0 Real time communication and enjoyable contests. Pros Communicating and competing with different stores in our company. It allows people to communicate and post in real time. Cons Better denominations for gift cards. Higher dollar amount. More contests with larger payouts. Takes too long to get gift cards...It should be instant. Review Source MO Mike O. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Arcade Review" November 11, 2020 4.0 Pros The Ease of use for all that use the system. the fact that it is changeable and fluid. Cons Have not found any that have been a concern. Review Source SB Susanne B. Retail Sales Area Manager Telecommunications Used the software for: Less than 6 months ### "Good for staff!" November 10, 2020 4.0 Pros Being able to recognize staff with Stars makes encouraging good habits easy! Cons Notifications don't clear automatically after being viewed on PC. Review Source NM Nate M. Verizon Store Manager Telecommunications Used the software for: Less than 6 months ### "ARCADE REVIEW" November 16, 2020 5.0 Pros Very simple and straight forward to use. Cons Sometimes loads too long when starting the app. Review Source SH Shannon H. Reporting Analyst Wireless Used the software for: I used a free trial ### "Great collaboration and communication" November 10, 2020 5.0 As an analyst, I appreciate their data-driven approach to training. I also heard very good feedback from the sales team that participated in the trial! Pros I enjoyed working with this company - they are very professional and communicate in a timely manner. Additionally, I am impressed with the analytic impact feedback they provided! Cons I have no constructive feedback to provide here. Review Source IC Isaiah C. Chief of Staff Retail Used the software for: 1-2 years ### "Arcade for everyone!" November 23, 2020 5.0 Great. We see an instant boost in engagement on whatever sales metrics we bring in to Arcade. Pros We love arcade! What we like the most about Arcade is the people on the other side. Alison, Jenn, James, and everyone we have had any contact with are all FANTASTIC. To us, they ARE Arcade. Every other feature and benefit we see is icing on the cake. Cons Any con we have had with the app or software has been solved by the team quickly and effectively. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Arcade The personal touch that Arcade provides. Review Source SF Sherri F. District Manager Retail Used the software for: 6-12 months ### "There are a lot of great features in the software inspire and communicate with a large group." June 1, 2018 3.0 Pros All the features available. Creating Huddles, Contests, Performance, Recognition! I like being able to create a huddle for my teams with our goals and focus for the day, week and month. I like being able to hold contests were everyone in the company can see the progress of where they stand within the contest. It is a great tool for motivation when all employees in the company can support each other. The love the fact that anyone can recognize anyone else with a star. Cons Unable to upload video clips and/or demonstrations. It would be great if we were able to record and post short video clips. This would allow us to use the software as a training tool as well. We could take short "How to Videos" and post them on Arcade. That would be a great way to share best practices. I would also like to be able to issue stars more often than once per week. Sometimes several people deserve a star in the same week and you have to select one person. Review Source SK Stephen K. Business Sales Manager Telecommunications Used the software for: Less than 6 months ### "Surprising Buy-in" November 12, 2020 5.0 Pros As the business sales manager - my team is more 'experienced' than our average retail employee - so I was concerned about potential buy-in of the gamification of our activity, but I was entirely wrong! We have utilized arcade to garner buy-in of our entire sale process, now able to tangibly reward not only the final sale, but the activity it took to make it happen - the team has the chance to celebrate wins and cheer on their colleagues while simultaneously competing to win the challenges/tournaments. With the renewed focus on successfully activity throughout the sale process, and with additional oversight on sale funnel activity - improved results are sure to follow. Cons As a non-social media user - I'm not a huge fan of the facebook-type feel for the interface. The entire concept of having 'experience' points and providing incentives just for interacting is not really my thing. But I understand the goal of creating buy-in for a generation of social-media users so I guess I would call it a necessary-evil. Review Source MV Michael V. Operations Manager Retail Used the software for: 1-2 years ### "Arcade - Great communication tool" November 10, 2020 5.0 I like Arcade - it has been a fun social tool/community and a good way to get to know other people in different areas of the company. Pros Arcade is great for communicating with anyone in the organization. Whether it's critical information to share, or a more personal, fun joke to share... Cons Sometimes it is a bit overwhelming trying to keep up with, as there are so many channels to keep up with. Many people, departments I have no need to keep up with, but if you're interested to can follow what's going on all over the company. There are "awards" you can earn, and they give you incentive to stay connected, but trying to stay involved in several different areas just to earn rewards usually doesn't pay off. The awards can be great, but in the time I've been using the program, sometimes very involved, I've not "won" any (monetary) awards. Review Source CC Carly C. Event coordinator Retail Used the software for: 2+ years ### "Saving Time & Setting Goals" November 16, 2020 5.0 Over the last 2+ years we’ve enjoyed using arcade as it’s saved upper management many hours we usually spent organizing a bonus structure. Now with some time under our belt, we will use arcade even more to our advantage. Pros Arcade is a great way to incentivize staff to complete product trainings and become more involved in day to day business. I like the ability to control the goals and the rewards set up. Cons There isn’t anything that I would say i like least about this software. Everything that I “didn’t like” is customizable so it really fits your purpose! Review Source MD Margie D. Director Wireless Used the software for: 1-2 years ### "?" November 11, 2020 4.0 Good experience. We previously used GroupMe and it was a hard transition for some. Feel once we got users acclimated it was positive, however, too many issues with people getting locked up on a screen and ultimately needed to remove the app and add back in. Pros easy to put group together simple to send message recognition feature Cons locks up too frequently notifications randomly turn on/off Review Source AR Anna R. Operations Manager Retail Used the software for: 6-12 months ### "Good product with small room for improvement" November 10, 2020 4.0 Pros \-It is easy to reward and recognize team members. -Prizes are attainable and easy to claim. -Encourages participation in a fun, competitive way. Cons \-It would be awesome if there was a way to search for words within the chats. -Notifications can be confusing at times, for example you can't click on a reaction notification and have it direct you the the message that got a reaction, just the chat group that it was in. Review Source AN Andrey N. President Used the software for: 6-12 months ### "We have really enjoyed Arcade and how it has made our team more interactive with each other" June 4, 2018 5.0 See comment on the prior page. :) Pros We have really enjoyed Arcade and how it has made our team more interactive with each other. We collaborate on ideas to improve, comment on each others posts and encourage each other. I like that we can now tag staff on the post to address issues or recognize staff immediately. Cons I'm looking forward to new ideas such as blog posts with ideas on improving our collaboration and real gamification on the app such as treasure chests, tickets, levels and building city communities brick by brick such as in other real games that keep users on the apps. Review Source CL Colin L. Retail Store Manager Telecommunications Used the software for: 6-12 months ### "OVerview" November 16, 2020 4.0 I like the layout and how you can see when people read your posts Pros I like how you can earn prizes and things for posting and quizes and what not. Cons We switched from Groupme to Arcade for our company, I've used Groupme for 6+ years. It is taking a little getting used to Review Source MN Mary N. National Director of Sales Used the software for: 6-12 months ### "Arcade has helped with keeping our sales team engaged in communication and moral. " May 31, 2018 5.0 Pros Keeps our sales team engaged in communication and moral. The sales representatives like to bring up ideas for improvements and comment on other sales staff activities. Cons The App is engaging when it is first introduced and the competative teammates like to see how they can level up the fastest and get tokens. Recently, the token count for awards dramatically changed which some brought up as "it is a joke to get 2 tokens or a lemon. It's better to get nothing than to feel insulted". As a suggestion, I would make more specific gamification and create a wider variety of challenges on the profiles of each representative. For example; "post a story on how you created an exceptional customer service experience" or "Post one solution that will help improve upselling" Review Source TP Tim P. District Sales Manager Retail Used the software for: 6-12 months ### "Great for rewarding and driving productivity. " June 4, 2018 5.0 Pros Rewards and incentives. Ability to give recognition stars for good behavior. Great for positive reinforcement. Cons No video or gif capability. Video and gif compatibility would enable use of trainings and various how tos Review Source Similar Products Featured ## Related categories [Gamification](https://www.capterra.com/gamification-software/)