# Page 2 | Arcade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Arcade the right Sales Performance Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174248/Arcade/reviews --- Arcade 4.5 (41) [View alternatives](https://www.capterra.com/p/174248/Arcade/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Arcade ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KlO Krystal lynn O. Sales Representative Retail Used the software for: Less than 6 months ### "Arcade Review" November 12, 2020 4.0 Pros The ability to communicate with everyone in the company in one place and have the ability to do mundane tasks for rewards by just communicating with others from my company Cons Any time you hit back it exists out of the application. Also the sign in page doesnt work unless i copy and paste my username/password from another app in my phone (s9) I had tried to fix the issue with uninstall and reinstall and ensured my phone is up to date. Otherwise its a good app Review Source DJ Daniel J. Regional Manager Used the software for: 6-12 months ### "Great for interacting with team. " June 4, 2018 4.0 Pros Easy to communicate across multiple chains throughout the company. Great for employee reconigition. Employees love the interaction with each other. Cons Some of the glitches with h the software have caused a few delays when trying g to roll out to programs. The team is very responsive and quick to get the issues fixed. Review Source SN Slava N. Customer Support, Web Development Used the software for: 6-12 months ### "I love this program because it help the company to engage in communication. " June 1, 2018 5.0 Pros Great costumer support Helps the company to communicate easier Creates a positive interactions between coworkers, games, and etc. New features are added frequently Cons Sometimes some employees have a hard time to connect or upload pictures. Most of the time the issue is with Android devices. Review Source CP Candace P. Performance Manager Telecommunications Used the software for: Less than 6 months ### "Sales Arcade " November 9, 2020 5.0 Overall so far its been a great experience! The level of customer service and support once launching this product is amazing. Pros Integration with our POS system. Fun interaction between employees in multiple locations. Creating games to move the needle on certain products. Cons So far there have been no negatives. Product still new to our organizations so we are still trying to find the best fit for out team with regards to games and what works best for us. Review Source JS Jose S. Northeast Disteict Manager Used the software for: 6-12 months ### "Awesome group app with many perks. " May 31, 2018 5.0 Pros Setting leagues and group chats. The ease of the app. Giving rewards in form of tokens that can be redeemed for gift cards. Cons Lags sometimes. Does not load up as quickly as I will like. Sometimes shows just a blank page and won't load. Review Source ST Samantha T. Sales Manager Telecommunications Used the software for: Less than 6 months ### "Our Store Loves Arcade!" May 15, 2019 5.0 We love it! I’ve seen our sales increase and the app has created a positive environment for friendly competition among our staff. Pros Everything! Our associates really seem to enjoy Arcade. The diverse amount of redeemable gift cards seem to be a favorite. Cons There has been a little trouble with the reporting but our Arcade guru has been there every step of the way to offer any help she can! Review Source BC Ben C. Director Information Technology and Services Used the software for: Less than 6 months ### "Key software that has increased our sales and team culture" April 20, 2018 5.0 Has engaged my sales team and has had a direct uplift to our bottom line. Because of its nature - our team culture has been improved and everyone loves it! Pros So happy with this product and so glad I found it! It has helped grow our sales consistently more than any other product we've tried. The platform makes sense and the team loves it! Great to see our team culture has improved too! Well done Arcade! You've won me over as an ambassador now! Cons Was a little hard to find but after that - it's been a great experience. Onboarding the team was quick and it's had an immediate impact! Review Source RR Roshan R. Regional Manager- Retail Telecommunications Used the software for: Less than 6 months ### "Arcade reeiew" November 20, 2020 4.0 Great support and very engaged support team. Helped us to put the focus on metrics which matter and improve performance. Pros Flexibility and ease of use when setting up game, employee engagement, peer to peer recognition. The app is really helpful to drive engagement. Cons Add more conditions and layers to games. More control on setting metrics. Review Source DH Dean H. Regional Sales Manager Telecommunications Used the software for: Less than 6 months ### "Regional Manager Evaluation" November 10, 2020 5.0 Our initial feedback from our sales staff has been very positive. Pros Integration with our POS software and ease of use for our sales staff. Cons We just started using this program so it's too early for me to comment on this. Review Source RK Ryan K. Hvac Service Manager Consumer Services Used the software for: Less than 6 months ### "Great product " November 10, 2020 5.0 Now the whole team is participating and it builds team Moral. Pros Helps build positive feedback for you and your Team. Love it Cons Little difficult to get a round at first Review Source KK Kara K. Assistant Manager of Retail sales Wireless Used the software for: Less than 6 months ### "Awesome for team engagment" November 10, 2020 5.0 Pros Easy one stop spot for contests and information for all employees. Fun and interactive. Cons Tends to freeze while using app on Samsung S20+ Review Source RM Rylan M. Regional Manager Telecommunications Used the software for: Less than 6 months ### "Great Product" November 18, 2020 4.0 Pros easy of use, easy to deploy and great support from their team Cons nothing that I can think of! Review Source SB Shane B. Operations Manager Telecommunications Used the software for: Less than 6 months ### "Great for Mobility Sales Reps" November 10, 2020 4.0 We ran into a few hiccups getting Arcade set up, however, the support team was able to help us through the process. To our own fault, we tried fitting Arcade into certain segments of our organization that do not necessarily work well with Arcade's infrastructure. Pros Ease of use. The support team is also very friendly and knowledgeable. Cons The setup is fairly time consuming and we needed some honest feedback when trying to implement games that do not work well with Arcade. Review Source NV Nicki V. President Retail Used the software for: Less than 6 months ### "Arcade feedback" November 10, 2020 3.0 Pros The ability for hourly as well as salary employees to have access if geofencing that was supposed to be available worked. Cons Hourly employees can not receive communication when they are not working. The geofencing that prevented that communication unless they were at work did not work. Cost vs Benefit is not justified in our opinion Reason for choosing Arcade Listed above in Pro/Con Review Source DA Daniel A. Director Insurance Used the software for: Less than 6 months ### "Look for an intigrator" November 10, 2020 5.0 Pros Ease of use - this was something that we used to replace a chat platform we had set up with SLACK. Cons That there is not a desk top app - and that this is not a winner circle (would love to have a place to show past winners or the agent that has won the most) #braggingrights Review Source KR Kurt R. Director of L&D Retail Used the software for: Less than 6 months ### "I like the idea behind keeping people engaged" November 10, 2020 3.0 It connects members of our team in a different way Pros To be able to share specific feedback. The like the informal nature of being in community. I like the game-aspect and rewards behind recognizing others Cons Nothing that the platform does or does not do, it is simply another communcation and recognition method that can come across as one more thing to do Review Source Similar Products Featured ## Related categories [Gamification](https://www.capterra.com/gamification-software/)