--- title: "CCStorage Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CCStorage the right Self Storage solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174252/CCStorage/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- CCStorage 4.6 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of CCStorage Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews DT Don T OwnerReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “they even were able to transfer all our current customers that were on autopay. If you are looking for an affordable and easy to use self storage management software you should look nowhere else!“ December 31, 2025 RH Robert H ManagerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Lack of ability to email a customer directly (the template flow and all that adds a lot of clicks if you just want to send a simple email to a customer)“ June 19, 2026 MB Mike B General ManagersRetail, 2 - 10 employeesUsed the software for: 1-2 years. “It automated our storage facility and a load us to easy into the automation and electronic payments.“ March 27, 2026 KB Kaleigh B ManagerConsumer Services, Self-employedUsed the software for: Less than 6 months. “So unfortunately we’ll now be having to use completely manual features, including using Gmail for the first email to people on the waitlist, since you can’t even send an email to the waitlist from the system.“ March 26, 2026 KB Kaleigh B ManagerConsumer Services, Self-employedUsed the software for: Less than 6 months. “Tenants absorbing software costs with little increase to them is helpful for those of us just beginning our storage journey.“ March 26, 2026 RH Robert H ManagerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The reports are also lacking a bit. Since we run two different facilities the reports do not say the facility name up top so we have to make sure they aren’t mixed up“ June 19, 2026 RC Richard C ManagerAviation & Aerospace, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the ability for my customers to lease and pay online, and see their accounts, etc. “ May 27, 2025 JA James A OwnerWarehousing, Self-employedUsed the software for: Less than 6 months. “The product is not mature as an accounts receivable system, primarily around transaction posting and lack of invoice editing.“ December 4, 2024 ## Showing most helpful reviews Showing 1-25 of 53 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Property Manager Used the software for: 1-3 years ### "I have had a great experience using CC Storage." June 24, 2026 5.0 I am able to keep all of the tenants and units in order. It makes every aspect of the business easy! Pros The CC Storage system has all of the features I need to run the storage business. The customer support has been quick and simple!! Cons There really isn't anything bad about this system. I am able to do everything I need. The tenants have been able to use the system easily. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Belmar Storage/ \[sensitive content hidden\]" June 22, 2026 4.0 Very good. It’s a well functioning product and it’s updated often to increase functionality. We are happy with it Pros Many of the features are hands off but can still be easily done manually once you learn how the system works. Customer support gets back to you with answers quickly. Cons \-Lack of built in merchandise function. -Lack of ability to email a customer directly (the template flow and all that adds a lot of clicks if you just want to send a simple email to a customer) -the chat bot has no idea what it’s talking about often -generating an invoice (when a customer wants to pay early before the system generates an invoice) should be a little easier to do -would appreciate functionality that is built into the system for lockouts/unlocks. I know we get emails for them but I’d like to see more of a dedicated feature -a big one for me is also the “Account credit” functionality. The system automatically counts it as a payment somehow. Would be nice to be able to give credit to a customers account without the system thinking it’s a collected payment. -The reports are also lacking a bit. Since we run two different facilities the reports do not say the facility name up top so we have to make sure they aren’t mixed up Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "Great smooth experience!" June 19, 2026 5.0 Great! It has really taken lots of burdens off of me and the ease of using the software once you learn it has been so good! The learning videos helped so much. Pros CC Customer Service has been great! If I have any question big or small they are always there to help. Sometimes it does take leaving a message if they are busy but they always call or email me back fairly quickly. Not something I had with our previous software co. Cons I would like a few different search options for tenants to be easier. Like by unit # in the customer search bar or a way for me to search a phone #. Sometimes I get calls and want to check if it was a tenant. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "On a scale of 1-10, CC is an 11!" June 4, 2026 5.0 OUTSTANDING CUSTOMER SERVICE AND SUPPORT! \[sensitive content hidden\] is the best! So far, we really haven’t found any negatives. I only wish I had CC sooner. Pros The people helping us transition from our former Self Storage Management software to CC Storage were absolutely incredible to work with! \[sensitive content hidden\] made things happen. Our former software company and the former credit card processor were not at all helpful, but CC overcame all of the obstacles. CC has so many helpful features within the software that weren’t available in our former software. It’s very easy to customize everything to make the system work best for us. Cons The only thing I’d like to see is the ability to round all rent transaction amounts to the nearest dollar, which would simplify making change for cash customers. Now that I’ve mentioned it, I’d bet CC creates that feature. Review Source R Reviewer Engineer - PE Used the software for: Less than 1 year ### "great software - sorry to leave" May 22, 2026 5.0 great except i had to leave. Pros Great Plateform. Only issue was White Label Storage doesn't use it as their back end Cons I wouldn't have had to leave if you got WLS using your software. Review Source R Reviewer Regional Property Manager Used the software for: Less than 1 year ### "Looking forward to new updates!" May 9, 2026 3.0 Overall experience is positive but I was sold a few features when we signed on that were not delivered. Such as there being a downloadable App for your phone and that CCStorage is 100% moblie friendly which is not the case. Pros It is easy to use and easy to follow training videos. Love how easy it is to move in a new tenant or move from the waitlist to a new tenant. Automatic communications is nice but would like more control over the actual messages. Cons A few of the features could be easily updated to improve overall user experience. Such as the Site Map having a printable option, the Standard Units page having a downloadable or printable option, making the Notes option available when hovering over the unit in Site Maps, and make the Lock Unit function under Site Maps automatically unlock when the account is settled. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "I'd recommend this" April 15, 2026 5.0 It's been good so far. All my questions & concerns are handled promptly. Had a few bumps with getting website up, but have been happy so far Pros Ease of use, very easy for beginners with storage software. Automated reminders..helps with late payers Cons Wish we could send our own texts to customers Would be nice to be able to keep multiple cards on file Review Source R Reviewer Partner Owner Used the software for: Less than 1 year ### "Partner of Ohio Stor N Lock" April 14, 2026 3.0 Mixed emotions at this point. The initial data migration did not go as planned, customers and data was lost. The rules of the site not accurate causing additional missed revenue. We have tenants physically in facilities but not in our system. Pros The ability to easily generate reports for multiple facilties. Fee structure compared to ESS and credit card fee pass through. Cons The website design and user experience through the website. Our website looks very, very generic and unprofessional. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Feedback on CCStorage program" April 8, 2026 5.0 The program features are easy to use and make sense (you don't have to be a computer programer to understand). Highly recommend the program! Pros We have had a wonderful experience using CCStorage!! Their support (rarely needed) is very responsive. Ease of use of the program is great! Credit card processing works very well - no issues at all! The program features are easy to use and make sense (you don't have to be a computer programer to understand). Cons There isn't anything that we have experienced in this category. Every feature works as expected. Highly recommend the program. Review Source R Reviewer Owner President Used the software for: 1-3 years ### "Best desicion that I ever made." April 8, 2026 5.0 My overall experience has been one of complete satisfaction. I love that their customer support is in-house rather than outsourced. Pros I'm very pleased with the software and how it has helped my business. It actually saves me time and reduces a lot of phone conversations, as my tenants can check their accounts online and pay there. Customer support is good. Most of the time, they respond very quickly. All of them are very friendly to talk with and genuinely want to ensure that everything is clear to my satisfaction. I'm happy with the cost, as it is actually helping me earn more money through the online sign-up and auto-pay features. I also love the map feature, which shows available and occupied units, along with several other features. I highly recommend you contact CC Storage for a consultation or demo. Cons My only complaint would be the response time to hear back about an issue. I'm a person who likes everything resolved now! But any issue that I may have had in the past was never urgent. Review Source R Reviewer Vice President Used the software for: 1-3 years ### "Looking forward to our continued relationship. " March 31, 2026 4.0 Overall, CCstorage is an easy-to-use software with no bugs that I’ve encountered. The customer support has always been responsive and helpful. For us and our tenants, the value for money is excellent. Most of our tenants have had positive experiences with the customer portal and the ease of use for logging in and making payments. Pros Overall CCStorage is very good it meets all our basic storage needs. A set of features like unit/lease report builders help us filter tenants and find strategies for rate increases. To keep this short I'll most of the features are very useful and make managing a storage business easy. Cons First and foremost, I find the discount menu to be cluttered. Perhaps, discounts that are not currently being advertised or have been expired could be moved to a “discontinued” tab, preventing them from appearing in the discount menu or on the website. A Notification Center could also be beneficial. For instance, similar to how we receive emails for locked-out accounts that have been paid, it would be great to have a dedicated space for those notifications on the CCstorage app. It would be great if, when making a bulk rate change, we could print out a notice for anyone who doesn’t have an email address on file. Sometimes, if a tenant is paid in advance, the verbiage on text notifications can be confusing. When they read it, they might think they owe a certain amount of money. However, they may not read the second half of the message that provides their balance. Instead of simply stating the amount of the new invoice, it would be better to send a notice that a new invoice has been created. I understand that this may not be a problem for all tenants, but I believe it’s important for them to read the entire text message before contacting us. Ultimately, I think this is a matter of tenant responsibility, but I thought I’d include it in my review. Review Source DT Don T. Owner Used the software for: Less than 1 year ### "The best storage facility management software out there!" January 6, 2026 5.0 The transition from our other software was easy and fast! they even were able to transfer all our current customers that were on autopay. If you are looking for an affordable and easy to use self storage management software you should look nowhere else! Pros The software is easy to use and customer support is great and always there to help! It makes managing our facilities easy. The credit card processing is paid by the tenants and you can't get a more affordable storage management software in the industry! Cons Everything actually has been great with the software! any features or reporting they currently dont have they are working on adding in the next few months! Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Very happy with our choice" March 30, 2026 5.0 I would recommend them to anyone wanting to purchase Storage Management Software, it was super simple setup and the staff were easy to work with and accommodating to any of our needs. Pros No cost or minimal cost for website hosting and Webpage. Full online from start to finish unit rental the young people love this! But for the older folks they can walk into the office and we can do a in person rental. The program was easy to use and if I couldn't figure out how to use something the knowledge base or in person support is always available. I love the activity button, it shows when they received communications from us and when it was opened so we know the customer is informed. I really like the site map feature, easy at a glance can see open units and locked units. Our customers utilize credit cards, automated bank transfers, checks and cash and the system handles all transactions with ease. Cons I would like to have the ability to create more custom reports but I believe they are working on this. l would also like to create a custom text messages. Customize when the upcoming invoices notification is sent, just like you can customize past due invoices Review Source R Reviewer General Managers Used the software for: 1-3 years ### "Highly Recommend CC Storage" March 30, 2026 5.0 Outstanding. It has drastically changed our business. I would highly recommend them. One of our biggest fears is CC Storage being bought and the model they created being changed. Pros It automated our storage facility and a load us to easy into the automation and electronic payments. It's been a game changer. Cons ACH payments have probably caused us the most headaches. I don't think this is a CC Storage issue. It just comes with the territory of taking ACH payments. Review Source R Reviewer Owner Operator Used the software for: 1-3 years ### "Never going back to my previous storage software!" March 30, 2026 5.0 It has been better than expected! I have used CC for well about two years and I have been pleasantly surprised with the results. I was actually able to lower my rent when I switched. Pros This software is more powerful than my previous software which I was paying hundreds of dollars a month to use. Tech support helped me move the customers over to CC Storage and they have been quick to solve any issues I have run into. The value has been amazing. The Reports that CC storage can create for auctions, letters and notices has also saved me tons of time. Cons For customers that pay in advance they still get notices of rent due even though their account has a positive balance. This confuses some of my forgetful customers. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Best money you can spend. " March 30, 2026 5.0 Easy to set up and get going. Communication with the company is always fast and they always respond fast to any questions we have. Pros The value of this service. Before c storage we were not online and were pen and pencil operation. Cc storage helped take us to the next level and have been very helpful along the way. Cons Really don’t have any. Problems we have encountered have been our own mistakes. Would like to be able to individual set partial payments on accounts instead of having to set it for everyone to take full payment due or none Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Perfect solution to our software needs" May 17, 2024 5.0 Overall, CCStorage has been a pleasure to work with and the software continues to meet all our needs. Pros The customer service we have received at CCStorage has been amazing. We continue to receive quick responses to all of our questions. The guys at CCStorage got our software online and useable in less than 5 business days! They helped with tenant lease assignments, and even worked out bugs we had with our existing webpage. The software is very user friendly and has been running smoothly since day one. Cons I would love to see different user levels, for example different permissions between an administrator and employee. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Great product for a self storage facility" March 4, 2024 5.0 Overall we are very happy with the system and all. Pros We like the convenience it provides for our tenants. Love the invoicing Cons We don't dislike anything, but the initial transferring systems was the most difficult task. Review Source R Reviewer Owner operator Used the software for: Less than 1 year ### "5 starts. Simple, great tech support. " October 7, 2025 5.0 Happy. this system is simple and my own tenants seem to like to like the new process too.... your real tech support is great and in house, not just a call center like ive experienced with Sqaure. Pros Ive only been on-board for a few months. I was pen/paper for 4 and half years. Im honestly surprised how easy it was to convert to this system. Its simple to figure out, basically free and im making more as before i was using Square and i absorbed the fees. And support has been helpful. The systems has everything i needed. Cons I cant say many cons...the issues ive had were just on my end not knowing the system. Tech was quick to answer questions and get me going. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Helping others " December 26, 2023 5.0 Fantastic and very glad we found them!! Pros Easy to use Pay online Customer can use easily Cons I would like to be able to set the map page as main page. I use it mostly Review Source R Reviewer Owner Used the software for: Less than 1 year ### "CCStorage for the Win" April 26, 2024 5.0 Overall experience has been great. Anytime I had a question the support team gets back to me within a few hours. Pros CCStorage costs me zero dollars. For my 3700 sqft site it cost me nothing to run the software and all of the fees are pushed to the tenant. Cons I wish there were customizable templates to email to tenants. In talking with support, this function is in the works so I am looking forward to it. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Ease of Use " March 13, 2024 5.0 Pros Their product for Self Storage is easy to use and has had good reviews from our renters as well. The staff has been extremely helpful friendly and helpful! Cons I would like to see some more accounting options such as the ability to input expenses as well as income. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Owner Review" December 21, 2023 5.0 Pros Easy to use. Price is the best on the market Cons I have had no regrets using CC Storage. Review Source R Reviewer President Used the software for: Less than 1 year ### "Great product for the price." May 17, 2024 3.0 Pros It is a great product for the price and works well. Cons An easier way to fill out the contract. Making a template. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Overpromised and underdelivered " March 30, 2026 1.0 I am extremely disappointed. I wanted to like the system so much. There seem to be a lot of great features, but unfortunately these features are really only suitable for traditional storage units, not vehicle storage. I explained our situation and needs during the sales call and was told all of my issues could be addressed. Unfortunately none of my needs have been met. If it weren’t for the fact that we aren’t paying anything out of pocket for software costs, I would have already aborted the migration. What could have been a great solution has turned into hours of additional work for me every week, all of which could be solved through system configurations and automation. Some of these items are on the “dev roadmap”, so I’ll just be on the lookout for these enhancements while I manage my increased workload. Pros The cost structure. Tenants absorbing software costs with little increase to them is helpful for those of us just beginning our storage journey. Cons This product does not provide me with the features I need for my business as I was lead on to believe during the demo. There are no configuration abilities when I was told the system was extremely flexible, and I’m pretty much limited to out of box features only-none of which work for us. So unfortunately we’ll now be having to use completely manual features, including using Gmail for the first email to people on the waitlist, since you can’t even send an email to the waitlist from the system. The migration process has been scattered with issues at every step minus Kelly’s part. There have been no communicated dates despite my attempts to get a concrete timeline. I’m less than a week away from our go-live and our customer card information still hasn’t transferred which prevents me from sending the final communication to tenants setting expectations for go live. I think the team is doing their best, but there needs to be one point of contact for all migration questions and a timeline established for every customer so we can determine how to work with our tenants as we see best fit. Unfortunately due to the disorganized migration process I will have had to send an email to all of my customers asking them to call us to buzz them in because our gate integration broke on the busiest day of the year, AND I won’t be able to send our final email asking them to join the portal until a few days before go-live because their payment information hasn’t transferred yet. This is a terrible customer experience, and unfortunately something that’s completely out of our hands. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.