# CCStorage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CCStorage the right Self Storage solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174252/CCStorage/reviews --- CCStorage 4.5 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of CCStorage Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews DT Don T OwnerReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “they even were able to transfer all our current customers that were on autopay. If you are looking for an affordable and easy to use self storage management software you should look nowhere else!“ December 31, 2025 KB Kaleigh B ManagerConsumer Services, Self-employedUsed the software for: Less than 6 months. “So unfortunately we’ll now be having to use completely manual features, including using Gmail for the first email to people on the waitlist, since you can’t even send an email to the waitlist from the system.“ March 26, 2026 MB Mike B General ManagersRetail, 2 - 10 employeesUsed the software for: 1-2 years. “It automated our storage facility and a load us to easy into the automation and electronic payments.“ March 27, 2026 KB Kaleigh B ManagerConsumer Services, Self-employedUsed the software for: Less than 6 months. “There seem to be a lot of great features, but unfortunately these features are really only suitable for traditional storage units, not vehicle storage.“ March 26, 2026 KB Kaleigh B ManagerConsumer Services, Self-employedUsed the software for: Less than 6 months. “Tenants absorbing software costs with little increase to them is helpful for those of us just beginning our storage journey.“ March 26, 2026 KB Kaleigh B ManagerConsumer Services, Self-employedUsed the software for: Less than 6 months. “This product does not provide me with the features I need for my business as I was lead on to believe during the demo.“ March 26, 2026 SK Sandy K OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “I would recommend them to anyone wanting to purchase Storage Management Software, it was super simple setup and the staff were easy to work with and accommodating to any of our needs.“ March 26, 2026 BO Bill O GatekeeperFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “Nothing stands out as liking the least, but not being able to send out a group text is an issue.“ March 29, 2026 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL James L. Partner Warehousing Used the software for: Less than 6 months ### "New Customer Experience" December 29, 2025 4.0 So far, the experience has been good. Learning the new software has been fairly easy to pick up. We have noticed other features that would be helpful if included in the software. Mainly integration with Sparefoot and Davinci Locks. My biggest frustration with the software is that it gets really slow to load at times and other times it's unavailable. This creates a hardship on the business when trying to handle customer service. If a known issue is causing a shutdown of software, an email would be appreciated so we know you are working to fix it. Pros What we like most about is billing the customers for processing fees and reduced costs on the software for the business. Cons The support received during onboarding was not very customer focused. It felt like the team in their responses assumed we should already know some of the information needed. Their are good materials online, which would be great for ongoing training or problem solving. However, there are things new customers just don't know and it at times felt like the customer support team was frustrated. There was also confusion about who to reach out to about what for example some things were handled by marketing and others by support. It would be great if there was an assigned onboarding specialist that helped with the entire process. During onboarding there are lots of email that is sent, but they seem to come from different people. Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) We determined we could save money by switching since processing fees were charged to the customer. Review Source RC Richard C. Manager Aviation & Aerospace Used the software for: Less than 6 months ### "Definitely working to be the Best" May 27, 2025 4.0 I've had an excellent experience with . The staff are all very nice and helpful, I love the new website and marketing materials. I love that they are constantly working to improve the product. I am having a little bit of a time adapting the way I operated on my old software to the new software, but it's getting easier. That has nothing to do with CCStorage, that just the natural adjustment period with new software. Pros I like that I can access the information from just about anywhere, even on my phone. I like the ability for my customers to lease and pay online, and see their accounts, etc. This is the biggest improvement overall for me. We're a small operation and just couldn't pay for these niceties from our old company. I LOVE THAT THEY DON'T HAVE MONTHLY FEES!!! It seems that they are constantly upgrading and adding new features to the software, and that's a huge help. Cons I haven't been able to adjust as easily to the invoice based accounting structure as I would like. I would also like a little more info on my customers than current or late. Stages of lateness would be helpful determining who I need to put up for auction and send different notices to. Switched from [Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/) Storage Commander (not cloud) charged close to $300 / month and didn't include the website or online payments. I also had issues with their support not calling back. Review Source SS Shelbie S. Self Storage Owner Real Estate Used the software for: Less than 6 months ### "Has potential " August 30, 2025 3.0 It’s okay for what it is. A good, basic way to collect payments from customers. It has potential. Right now it may be just a little too basic. I think it’s because I’m used to a system called HoneyBook with my other business not related to this one. You pay a one time yearly subscription but I do eat the CC fees with them. I wish that contracts within the system were its own screen where you can change the font style and include smart fields. The current setup reminds me of “notepad” in Microsoft. Pros I like that I don’t have to pay a monthly fee and can pass on the cc fees to client. We just acquired this facility and we needed something like this for our budget. Customer service is always there if you need them. Cons It’s very generic - but I understand you get what you pay for essentially. Would really love an APP that could use face id or an easy, quick way to log in if I get a potential tenant that calls and I’m away from the computer. I’m not a huge fan that I purchased the website for $25 with the impression it already had SEO capability. The $75 a month just seems a bit excessive. I ended up just building my own site through google. Alternatives considered [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Reason for choosing CCStorage It was free for me the owner to use and I could pass on cc fees. Review Source CB Caulin B. Vice President Facilities Services Used the software for: 1-2 years ### "Looking forward to our continued relationship. " March 30, 2026 4.0 Overall, is an easy-to-use software with no bugs that I’ve encountered. The customer support has always been responsive and helpful. For us and our tenants, the value for money is excellent. Most of our tenants have had positive experiences with the customer portal and the ease of use for logging in and making payments. Pros Overall is very good it meets all our basic storage needs. A set of features like unit/lease report builders help us filter tenants and find strategies for rate increases. To keep this short I'll most of the features are very useful and make managing a storage business easy. Cons First and foremost, I find the discount menu to be cluttered. Perhaps, discounts that are not currently being advertised or have been expired could be moved to a “discontinued” tab, preventing them from appearing in the discount menu or on the website. A Notification Center could also be beneficial. For instance, similar to how we receive emails for locked-out accounts that have been paid, it would be great to have a dedicated space for those notifications on the app. It would be great if, when making a bulk rate change, we could print out a notice for anyone who doesn’t have an email address on file. Sometimes, if a tenant is paid in advance, the verbiage on text notifications can be confusing. When they read it, they might think they owe a certain amount of money. However, they may not read the second half of the message that provides their balance. Instead of simply stating the amount of the new invoice, it would be better to send a notice that a new invoice has been created. I understand that this may not be a problem for all tenants, but I believe it’s important for them to read the entire text message before contacting us. Ultimately, I think this is a matter of tenant responsibility, but I thought I’d include it in my review. Review Source Response from CCStorage March 31, 2026 Caulin -- we appreciate your review and value your feedback surrounding discounts, notifications and text messages to tenants. We'll consider your comments when building new and improving current features. Thank you! JW Janice W. Administrator Facilities Services Used the software for: Less than 6 months ### "Best Transition to CCStorage!" March 28, 2025 5.0 Transitioning from a previous software company to was a breeze with the ease of the software, support of the staff. My daily use of the software is both informative and supportive for our business. I do not have to hunt and search for the answers I need, my reports are readily available and the software is very customer friendly for our clients. That alone is a huge win to be able to engage clients in their account management. Pros Ease of use and flow of features throughout the software. If you have a question, the support section has the video to help you through the process. Cons I least like not having the ability to print reports into a PDF document, such as the payment detail list of what the clients have paid on particular dates. Having to export to Excel, format then print can be cumbersome when you are limited on time. At least having the option, of a PDF would be great! Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Yardi did not meet our needs with customer support, the software had multiple internal issues that when brought to their attention would always have to be taken to a higher team level and would never be resolved or I would never have any explanation of the out come. sometimes just hear it will be taken care of in the next update. ANY changes made to client information would not stay with the information ... example . change a phone number, print out a contact report, the old phone number will be there but the screen shows the new one. The client portal was extremely cumbersome and clients could not get into it easily. Review Source SK Sandy K. Owner Real Estate Used the software for: 6-12 months ### "Very happy with our choice" March 26, 2026 5.0 I would recommend them to anyone wanting to purchase Storage Management Software, it was super simple setup and the staff were easy to work with and accommodating to any of our needs. Pros No cost or minimal cost for website hosting and Webpage. Full online from start to finish unit rental the young people love this! But for the older folks they can walk into the office and we can do a in person rental. The program was easy to use and if I couldn't figure out how to use something the knowledge base or in person support is always available. I love the activity button, it shows when they received communications from us and when it was opened so we know the customer is informed. I really like the site map feature, easy at a glance can see open units and locked units. Our customers utilize credit cards, automated bank transfers, checks and cash and the system handles all transactions with ease. Cons I would like to have the ability to create more custom reports but I believe they are working on this. l would also like to create a custom text messages. Customize when the upcoming invoices notification is sent, just like you can customize past due invoices Alternatives considered [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Reason for choosing CCStorage Pricing and overall I like better. Review Source BP BERNARD P. Owner President Real Estate Used the software for: 1-2 years ### "Best desicion that I ever made." April 1, 2026 5.0 My overall experience has been one of complete satisfaction. I love that their customer support is in-house rather than outsourced. Pros I'm very pleased with the software and how it has helped my business. It actually saves me time and reduces a lot of phone conversations, as my tenants can check their accounts online and pay there. Customer support is good. Most of the time, they respond very quickly. All of them are very friendly to talk with and genuinely want to ensure that everything is clear to my satisfaction. I'm happy with the cost, as it is actually helping me earn more money through the online sign-up and auto-pay features. I also love the map feature, which shows available and occupied units, along with several other features. I highly recommend you contact CC Storage for a consultation or demo. Cons My only complaint would be the response time to hear back about an issue. I'm a person who likes everything resolved now! But any issue that I may have had in the past was never urgent. Review Source MB Mike B. General Managers Retail Used the software for: 1-2 years ### "Highly Recommend CC Storage" March 27, 2026 5.0 Outstanding. It has drastically changed our business. I would highly recommend them. One of our biggest fears is CC Storage being bought and the model they created being changed. Pros It automated our storage facility and a load us to easy into the automation and electronic payments. It's been a game changer. Cons ACH payments have probably caused us the most headaches. I don't think this is a CC Storage issue. It just comes with the territory of taking ACH payments. Review Source Response from CCStorage March 31, 2026 Mike -- we're glad to hear that CCStorage is making your life easier! While there are multiple parties involved in a successful ACH transaction, we're constantly working with those parties to better the ACH experience where able. JD John D. Owner Operator Warehousing Used the software for: 1-2 years ### "Never going back to my previous storage software!" March 26, 2026 5.0 It has been better than expected! I have used CC for well about two years and I have been pleasantly surprised with the results. I was actually able to lower my rent when I switched. Pros This software is more powerful than my previous software which I was paying hundreds of dollars a month to use. Tech support helped me move the customers over to CC Storage and they have been quick to solve any issues I have run into. The value has been amazing. The Reports that CC storage can create for auctions, letters and notices has also saved me tons of time. Cons For customers that pay in advance they still get notices of rent due even though their account has a positive balance. This confuses some of my forgetful customers. Switched from [Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/) Cost was going up and service was not great. Review Source MH Micheal H. Owner Real Estate Used the software for: 6-12 months ### "Best money you can spend. " March 27, 2026 5.0 Easy to set up and get going. Communication with the company is always fast and they always respond fast to any questions we have. Pros The value of this service. Before c storage we were not online and were pen and pencil operation. Cc storage helped take us to the next level and have been very helpful along the way. Cons Really don’t have any. Problems we have encountered have been our own mistakes. Would like to be able to individual set partial payments on accounts instead of having to set it for everyone to take full payment due or none Review Source Response from CCStorage March 31, 2026 Thank you for trusting us and giving us the opportunity to improve your business operations! JB JAMI B. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Satisfied Storage Customer" March 11, 2024 4.0 Customer service is Great! They return my calls, solve my problems and explain how to use the software. I would recommend to all small storage companies! Pros It was a fairly easy transition from our old software. Software is easy to use. No setup costs or monthly fees. Easy to manage daily / monthly transactions. Cons Would like a Simple monthly income report. And the ability to Add photos to a customer page. Reason for choosing CCStorage Price, Simple program to use and Great customer service! Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) The company was Sold to a Corporation... Too many changes since! They started charging High fees, both monthly and per transaction. I always felt like I needed to track each payment because i didn't have the confidence it was consistent. Review Source TS Tabitha S. Owner Real Estate Used the software for: Less than 6 months ### "Easiest way to do business!" March 8, 2024 4.0 From the low cost, to the support of the team, I’ve had a great experience. I wish I would have known of CCStorage earlier. Pros The software allows the customer to manage their own account. The auto pay option is another feature that makes business easier Cons I personally use my phone to manage my account 90% of the time. I wish there was an app or the website was more mobile friendly Reason for choosing CCStorage Cost was at the top of my list. When you find it, you try it. Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) The cost of this service was far less than my previous provider Review Source TB Tracy B. Owner and Operator of Self Storage Facility Commercial Real Estate Used the software for: Less than 6 months ### "Growing pains to be expected, but the support, dedication and innovation, unmatched." November 8, 2024 5.0 Thus far, as a first time self storage owner and operator, I am excited to work with a new and innovative company that is . Both CCStorage and myself are and will continue to experience growing pains and I appreciate and respect their patience with my inquiries and I am reminded of patience and grace while they happily and timely address my inquiries. Kinks along the way are to be expected, but the support given, the innovative platform they have created and the hunger for continued knowledge and growth will lead them to 10s across the board in my humble opinion. Pros Innovating self storage software and placing cost on the tenants subtly so the owners can keep rental rates competitive. Helpful to solve issues as they arise that are not addressed in the support section. Constant updates and communication has been top notch. Cons CStorage is still growing as a new company, which is also a pro in my opinion. As a first time self storage owner myself, there is an unspoken understanding of enduring growing pains together. Cons: Website maintenance: I am not a web developer and have no knowledge of code. Owner Portal: I would like to see where I can assign specific late fees $X VS X% to specific unit types, instead of one or other to the overall facility. Protection Plans: I have to move the tenant completely out, then re-assign them to the unit to add the protection plan in order for them to be covered in a timely manner. Meaning, I have to place 0.01 cent as the rate, if they have already paid for the month, just to get them protected. Too many unnecessary steps currently. Review Source KS Kayla S. Vice President Commercial Real Estate Used the software for: Less than 6 months ### "Great software! " August 17, 2023 5.0 CC Storage has been great to work with from the start. They truly care about their customers and take great pride in what they do. They’ve created a platform that takes all the guess work out. They provide you peace of mind knowing that all functions of your business can be controlled within their software. Pros The portal is a one stop shop for owners. The staff at CC storage are top notch, and are always trying to develop the software to meet and exceed your needs. Cons Nothing. They’re wonderful! They go above and beyond to ensure you have a great experience. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Review Source CN Christina N. Owner Warehousing Used the software for: Less than 6 months ### "Ease of Use " March 9, 2024 5.0 Pros Their product for Self Storage is easy to use and has had good reviews from our renters as well. The staff has been extremely helpful friendly and helpful! Cons I would like to see some more accounting options such as the ability to input expenses as well as income. Review Source MC Mark C. Owner Warehousing Used the software for: Less than 6 months ### "Owner Review" December 20, 2023 5.0 Pros Easy to use. Price is the best on the market Cons I have had no regrets using CC Storage. Alternatives considered [WebSelfStorage](https://www.capterra.com/p/99711/WebSelfStorage/) Review Source PT Paul T. President Accounting Used the software for: Less than 6 months ### "Great product for the price." May 15, 2024 3.0 Pros It is a great product for the price and works well. Cons An easier way to fill out the contract. Making a template. Review Source KB Kaleigh B. Manager Consumer Services Used the software for: Less than 6 months ### "Overpromised and underdelivered " March 26, 2026 1.0 I am extremely disappointed. I wanted to like the system so much. There seem to be a lot of great features, but unfortunately these features are really only suitable for traditional storage units, not vehicle storage. I explained our situation and needs during the sales call and was told all of my issues could be addressed. Unfortunately none of my needs have been met. If it weren’t for the fact that we aren’t paying anything out of pocket for software costs, I would have already aborted the migration. What could have been a great solution has turned into hours of additional work for me every week, all of which could be solved through system configurations and automation. Some of these items are on the “dev roadmap”, so I’ll just be on the lookout for these enhancements while I manage my increased workload. Pros The cost structure. Tenants absorbing software costs with little increase to them is helpful for those of us just beginning our storage journey. Cons This product does not provide me with the features I need for my business as I was lead on to believe during the demo. There are no configuration abilities when I was told the system was extremely flexible, and I’m pretty much limited to out of box features only-none of which work for us. So unfortunately we’ll now be having to use completely manual features, including using Gmail for the first email to people on the waitlist, since you can’t even send an email to the waitlist from the system. The migration process has been scattered with issues at every step minus Kelly’s part. There have been no communicated dates despite my attempts to get a concrete timeline. I’m less than a week away from our go-live and our customer card information still hasn’t transferred which prevents me from sending the final communication to tenants setting expectations for go live. I think the team is doing their best, but there needs to be one point of contact for all migration questions and a timeline established for every customer so we can determine how to work with our tenants as we see best fit. Unfortunately due to the disorganized migration process I will have had to send an email to all of my customers asking them to call us to buzz them in because our gate integration broke on the busiest day of the year, AND I won’t be able to send our final email asking them to join the portal until a few days before go-live because their payment information hasn’t transferred yet. This is a terrible customer experience, and unfortunately something that’s completely out of our hands. Alternatives considered [6Storage](https://www.capterra.com/p/150577/6Storage/)[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/) Reason for choosing CCStorage Customer absorbs costs. …………………………………….. Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Too frequent cost increases. Loss of trust with compliance rollout Review Source JJ Jordan J. Regional Property Manager Real Estate Used the software for: Less than 6 months ### "Looking forward to new updates!" May 5, 2026 3.0 Overall experience is positive but I was sold a few features when we signed on that were not delivered. Such as there being a downloadable App for your phone and that is 100% moblie friendly which is not the case. Pros It is easy to use and easy to follow training videos. Love how easy it is to move in a new tenant or move from the waitlist to a new tenant. Automatic communications is nice but would like more control over the actual messages. Cons A few of the features could be easily updated to improve overall user experience. Such as the Site Map having a printable option, the Standard Units page having a downloadable or printable option, making the Notes option available when hovering over the unit in Site Maps, and make the Lock Unit function under Site Maps automatically unlock when the account is settled. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Which switched due to Sitelink's monopoly on the market and our constant price increases. Review Source CD Cheryl D. Owner Consumer Services Used the software for: 2+ years ### "Feedback on CCStorage program" April 6, 2026 5.0 The program features are easy to use and make sense (you don't have to be a computer programer to understand). Highly recommend the program! Pros We have had a wonderful experience using !! Their support (rarely needed) is very responsive. Ease of use of the program is great! Credit card processing works very well - no issues at all! The program features are easy to use and make sense (you don't have to be a computer programer to understand). Cons There isn't anything that we have experienced in this category. Every feature works as expected. Highly recommend the program. Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Monthly payment we up surpassing a one month rental from a unit. Effectively taking the 10 units we have down to 9 units. Review Source BO Bill O. Gatekeeper Facilities Services Used the software for: 1-2 years ### "CC Storage is Most Excellent!" March 29, 2026 5.0 The entire team at CC Storage has been great to work with. I looked at five different companies and narrowed it down to two. With CC requiring no monthly service fee, they caught my attention and I'm glad they did. I love the system. Pros The system is very user friendly! Everything I need is set up perfectly on the dashboard and easy to access all the tools. Cons Nothing stands out as liking the least, but not being able to send out a group text is an issue. I understand they are working on it now. Alternatives considered [6Storage](https://www.capterra.com/p/150577/6Storage/) Reason for choosing CCStorage no monthly management fees and the customers pay the processing fees. Review Source Response from CCStorage March 31, 2026 Bill -- thank you for leaving us a review! Im glad to hear CCStorage is serving you well! You are correct in saying that TwoWay text is coming. Be on the lookout for it in the near future. TL Tom L. Owner Real Estate Used the software for: Less than 6 months ### "On a scale of 1-10, CC is an 11!" June 3, 2026 5.0 OUTSTANDING CUSTOMER SERVICE AND SUPPORT! \[sensitive content hidden\] is the best! So far, we really haven’t found any negatives. I only wish I had CC sooner. Pros The people helping us transition from our former Self Storage Management software to CC Storage were absolutely incredible to work with! \[sensitive content hidden\] made things happen. Our former software company and the former credit card processor were not at all helpful, but CC overcame all of the obstacles. CC has so many helpful features within the software that weren’t available in our former software. It’s very easy to customize everything to make the system work best for us. Cons The only thing I’d like to see is the ability to round all rent transaction amounts to the nearest dollar, which would simplify making change for cash customers. Now that I’ve mentioned it, I’d bet CC creates that feature. Review Source CS Chuck S. Owner Retail Used the software for: 1-2 years ### "Awesomeness in storage software!" March 26, 2026 5.0 Pros Ease of use. Customer service is very responsive. Value is outstanding! Every feature I need is here! Cons I have had little or no reason to dislike the software. I have used it from day one and am making no plans to change! Alternatives considered [Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/) Reason for choosing CCStorage Value and function. Satisfies all of my requirements Review Source RJ Randy J. Partner Owner Warehousing Used the software for: Less than 6 months ### "Partner of Ohio Stor N Lock" April 11, 2026 3.0 Mixed emotions at this point. The initial data migration did not go as planned, customers and data was lost. The rules of the site not accurate causing additional missed revenue. We have tenants physically in facilities but not in our system. Pros The ability to easily generate reports for multiple facilties. Fee structure compared to ESS and credit card fee pass through. Cons The website design and user experience through the website. Our website looks very, very generic and unprofessional. Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Ability to generate global reports and overall fee structure. Review Source RP Rob P. President Consumer Services Used the software for: 1-2 years ### "Highly recomend " March 26, 2026 5.0 Excelent, does exactly what i need and more. couldnt be happier with they system they have in place for me. Pros Great software for our facility. Customer support has been great, They seem to keep working to better the software, new features about every month. Cons Nothing so far. every thing seems to work great. couldnt be happier with the system. Great support from the team. Review Source Response from CCStorage March 31, 2026 Thank you for leaving us a review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.