Who Uses This Software?

Any business or organization that needs multiple fax numbers. We help users meet compliance requirements in highly regulated industries.


Average Ratings

12 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    24/7 (Live Rep)

Vendor Details

  • J2 Global
  • www.efax.com/
  • Founded 23
  • United States

About eFax Corporate

eFax Corporate is a secure cloud fax service that lets businesses send and receive faxes by email from any device whether it be a PC, laptop, smartphone or tablet. We help many businesses cut costs, reduce management overhead and increase productivity while maintaining regulatory compliance and enhancing security. eFax Corporate uses TLS encryption and AES 256-bit encryption for faxes in transit and at rest. eFax is also HIPAA compliant.


eFax Corporate Features

  • Archiving & Retention
  • Automated Routing
  • Delivery Management
  • Email to Fax
  • Fax to Email
  • FoIP
  • Whitelisting / Blacklisting
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

eFax Corporate Reviews Recently Reviewed!


Just no

Mar 31, 2018
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I suppose for big corporations (or law firms, where I once worked and eFax supplied everyone with their own fax line), this is a good product. However, even when I used it at the law firm, I did not always get notification as I should have, or as fast as I should have, of the receipt of a fax. Or confirmation of a fax. It's nice to have the history of the faxes you've received, so you can go back and get something if you need to. Obviously it does integrate well, it's basically pretty easy to use (if you can operate a regular fax machine, you can run eFax), and it's been around a while. But for the individual user or small companies, really, it's much too expensive, especially since there are so many other free or very cheap options out there. The "free trial" is a joke. Don't waste your time if you're going to sign up for it, just so you can send a quick fax, thinking you will cancel before the free trial ends. They're going to get money out of you one way or the other. Keep that number to your credit card's charge dispute line ready. If you only send the rare fax, bounce over to HelloFax instead and send it for free. Or set up the fax option in Microsoft and fax directly from your word processing software.

Cons: Expensive, shady "free trial" that bills you no matter what, doesn't offer anything in terms of increased efficiency or performance that I can't get from using a free or already installed on my machine service.

eFax securely sends your documents!

Apr 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: eFax allows end-users to send documents online. eFax offers a free trial to send 150 pages per transfer. eFax allows end-users to send 150 incoming as well as outgoing faxes per the free trial. eFax does not require an initial activation fee. eFax allows end-users to select personal faxing number. eFax offers two types of subscriptions such as Plus and Pro with two different types of feature prices.

Cons: eFax at one point in time was a free service and now requires payment. eFax interfaces with a third party cloud storage. eFax collects cookies and session cookies ID per user and their computer. eFax company server stores personal information that may identify the user. eFax is required to maintain information per user for a limited time, within the terms of agreement of privacy, that time frame is unidentifiable.

Overall: eFax by J2 offers end-users the ability to send secured faxes online. End-users can use eFax by J2 to send faxes via a computer desktop, laptop, or mobile device. The benefits of eFax is sending outgoing or receiving incoming faxes via a personally selected fax number. eFax allows users to manage account online. eFax is a great online faxing tool.

I use eFax directly or with our 800#. Easy to use.Perfect if you have your directly line to pick up

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A like my personal eFax number. I don't have to wait for someone to look up the faxes for me. I go in my fax and access directly. The system saves your faxes for a long time. You can create folders to save the fax into. Sending faxes is easy and it saves the contacts especially when you have multiple requests from a certain agency. Faxes are clear. I love my eFax.

Cons: It is hard when you only have one number to send and receive faxes to especially when someone other than you handles the faxes. I don't like when you get faxes repeatly from other businesses that do not belong to you.

Capterra-loader

Integrates well and is reliable

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy this is to use and the level of integration it has with our software. We send and receive faxes for it with very few problems.

Their customer support team is out of this world. The longest I've waited for a reply was under an hour and that was because our direct rep was on a plane. We commonly have less than 5 minute response times.
They give good price breaks on quantity.. we send and receive about 70,000 pages per month and get a great rate. Much more economical than maintaining standard machines.

Cons: There are obscure file\page size limits on faxes sent through their API. They have a new version but it does not work with our software yet.

Reduces Clutter

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While faxing is quite antiquated, the healthcare industry has not yet widely adapted a replacement. Until then, this seems to be the next best thing. You have the same compatibility as traditional faxing, but are able to reduce clutter and free floating sheets of paper which could lead to HIPAA violations.

Cons: At the end of the day its still fax, which makes it less than ideal but its the standard used by the rest of the industry.

Segregating fax lines and moving to the cloud

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of setup, ease of use and the ability to receive a fax anywhere at anytime. Also have mobile apps.

Cons: efax is not HIPPA Compliant, however the same company owns sFax, which is not only HIPPA compliant they have a BAA available for its customers. I am currently in the process of moving much over to sFax.

Capterra-loader

They've been down for 1 week and they cannot provide an ETA!

Jul 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There are no pros! Everything is terrible, billing is an issue with them all the time. Their server is very slow

Cons: It takes forever to retrieve your inbox. Down for 1 week and no ETA what more can I say? Worst service ever!

Reasonably priced, cloud based secure fax solution. Easy to adopt and fairly straight forward use.

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reasonably priced way to adopt a secure, cloud based fax solution. Access inbound and outbound faxes from any device with a browser, securely. Automatic e-archive of fax communications.

Cons: The performance for us is just very slow. I don't know if this is due to the encryption implementation or what, but the faxes are slow to load across different browsers and from different PCs. Not a deal killer, but annoying.

Overall: Quick deployment of a cloud based, secure/encrypted eFax solution. Didn't break the budget.

Free trial IS NOT FREE

Sep 20, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It works ok, The faxes are sent as you would expect them to be

Cons: We signed up for their service three months ago using the free one month trial. After about two weeks, we realised that the service was not what we needed so send an email requesting the cancelation of our account. At the end of the first month, they charged us for the following month (obviously not cancelling the account before the free trial ended). We then sent another email and a letter. We then got charged again and have now send another letter and email as well as advising our bank we would like to charge back the charges to our credit card as they where un-authorized. Wish us luck!

Simple setup

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We were able to integrate eFax in to a web app quickly and easily, and draw out received files without a lot of hassle.

Cons: Setting up multiple lines was a little confusing at first but we were able to make this work without problem.

The "new" fax machine

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is great to be able to fax from anywhere and not need to have a traditional machine and tie up a phone line to send and receive faxes.

Cons: Sometimes it is slow to send faxes or fails. Also, steps to add in the receiver's info could be streamlined.

Free trial scam!

Jun 28, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Functionality was clunky but worked as intended. I was able to receive confirmation of my fax getting submitted which was ok.

Cons: In 2018 I should not have to call between certain hours of the day to cancel a free trial just so you can force me to make my way through endless automated menus and have to chance to upsell me whenever you do decide to answer. Restrictions like this really ensure I will never use this software again. Welcome back to 1990s customer service...