# eFax Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eFax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more. Source: https://www.capterra.com/p/174254/eFax --- # eFax Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eFax ## What is eFax? eFax, a cloud-based faxing service, is a fast and easy way to send and receive faxes from anywhere on any device. It allows users to safely and securely transmit fax documents to a recipient’s email inbox to ensure the confidentiality of sensitive information. Cloud fax offers a convenient and efficient way to fax, eliminating the need for a fax machine. The eFax mobile app allows you to fax directly from your mobile device, giving you the flexibility to manage your faxes on the go. ## What is eFax used for? [Fax Server](https://www.capterra.com/fax-server-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Digital Signature](https://www.capterra.com/digital-signature-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 71% Neutral 16% Negative 13% Starting price $18.99 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eFax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.consensus.com/&name=eFax) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eFax 4.0 (70) VS. [5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/) Starting Price $18.99 Per Month Starting Price $29.99 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (70) Ease Of Use 4.9 (39) Value For Money 3.7 (51) Value For Money 4.9 (37) Customer Service 3.6 (49) Customer Service 5.0 (39) ## eFax alternatives [4.6 (113)](https://www.capterra.com/p/220466/DocuWare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [iFax](https://www.capterra.com/p/198884/iFax/) [4.8 (363)](https://www.capterra.com/p/198884/iFax/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198884/iFax/) [Documo](https://www.capterra.com/p/197267/mFax/) [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197267/mFax/) [Fax.Plus](https://www.capterra.com/p/173529/FAX-PLUS/) [3.9 (28)](https://www.capterra.com/p/173529/FAX-PLUS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173529/FAX-PLUS/) [View all alternatives](https://www.capterra.com/p/174254/eFax/alternatives/) ## FAQs about eFax Overview ### What problems does eFax solve? eFax solves the hassle of physical fax machines, tied-up phone lines, paper handling, and delayed document routing by letting teams send, receive, archive, and confirm faxes through email, web, and mobile devices. Healthcare staff, law firms, virtual offices, and remote administrators benefit most from secure, compliant document exchange from anywhere. Answer based on 59 reviews Overview ### Which roles and teams benefit most from eFax? eFax is most used by office administrators, business owners, finance staff, and operations leaders who need to send, receive, and store signed documents without paper handling. Administrative teams manage day-to-day correspondence, while accounting, compliance, and HR roles use it for secure records, approvals, contracts, and client documentation. Answer based on 66 reviews Overview ### What company size and industries is eFax built for? eFax is built primarily for small businesses, which make up 78% of reviewers, especially in Financial Services at 15%. It also serves midsize businesses at 17% and enterprises at 5%, with notable use in Hospital & Health Care at 9% and Medical Practice at 6%, often for fax server needs. Answer based on 70 reviews Features and Usability ### What are the key features of eFax? eFax includes core fax management features like electronic faxes, email to fax, fax to email, and delivery tracking, which reviewers discuss most. Differentiating features include digital signature, mobile access, API integrations, contact management, and security controls such as encryption and HIPAA-compliant options for regulated document handling. Answer based on 59 reviews Integrations ### Which third-party tools and platforms does eFax integrate with? eFax integrates with Adobe Acrobat Reader and TrialWorks, and it also connects to Google Drive, Google Workspace, and iCloud. These integrations cover document editing, legal workflow, and cloud file access, giving eFax support for common office and records-management platforms. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does eFax offer? eFax provides in person training, webinars, and documentation to help teams get started. In person sessions can support guided setup and direct instruction, webinars offer scheduled group training, and documentation gives written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does eFax offer, and how do users rate the experience? eFax offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. User experiences are mixed: some report very fast, helpful responses, while others describe slow follow-up, unhelpful answers, chat disconnects, difficulty reaching the right team, and frustrating cancellation or account issues. Answer based on 13 reviews Security ### How does eFax handle data security and access control? eFax uses encrypted fax transmission, including SSL and TLS, to send and access faxes securely through its cloud-based service from browsers and devices. It also supports limited user permissions and automatic fax archiving. Some reviewers question the security of email-based sending, note slow loading possibly tied to encryption, and cite weak PIN practices. Answer based on 12 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Electronic Faxes 4.7 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Create, edit, preview, and send faxes electronically Email to Fax 4.9 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Send and receive emails by electronic fax Archiving & Retention 4.3 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Encryption 4.5 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Convert data into a code for security Fax to Email 4.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Receive faxes directly in the email account Automated Routing 4.1 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules eFax 34 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Create, edit, preview, and send faxes electronically Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Send and receive emails by electronic fax Convert data into a code for security Receive faxes directly in the email account Public or private sharing of digital files such as documents, audio/video, images, and more Send/receive faxes through fax over IP connection Search for specific words or phrases within a document or database Compliant with HIPAA, which sets standards for sensitive patient data protection Observe and track the demand, usage, progress or quality of a system, product, or user Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Control system access and/or deliverability for applications and email addresses Get Advice We can help you find the software with the features you need. Features 4.1 (70) 4.1 Based on 70 reviews ## Pricing Value for money 3.7 (51) [View pricing plan details](https://www.capterra.com/p/174254/eFax/pricing/) Basic $18.99 Per Month Value for money 3.7 (51) 3.7 Based on 51 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ iCloud](https://www.capterra.com/p/204717/iCloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (49) 3.6 Based on 49 reviews ## User reviews Overall rating 4.0 Based on 70 reviews Filter by rating 5(33) 4(17) 3(11) 2(3) 1(6) Mentioned topic Sorted by most recent DM Danielle M. Revenue cycle manager Hospital & Health Care ### "Good web based product " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 15, 2025 Pros I love that it is web based and the interface is simple and user friendly. I like that you can have multiple people access a fax in real time Cons I wish fax cover sheets were customizable. I also wish that faxes were archived in system for longer than 90 days Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Administrative Assistant Health, Wellness and Fitness ### "Great Fax System " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2025 Overall, we haven't had many issues with eFax and I would definitely recommend it. I like the ease of accessing all faxed documents and I like that you can store contacts and send faxes fairly easy. I also like that they send you an email when the fax was sent successfully, so there is no questioning! Pros I like that eFax is super convenient, easy to receive and send faxes. I like that you can access old faxes in case you missed something and I also like that you can store contacts for sending faxes to the same business/person in the future. Cons I feel like it could use some updating. I don't like that you have to click a million things before the actual document will open up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Beverly S. Owner Financial Services ### "Did exactly what we needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2025 We had a great experience. It was easy to create an account, we sent out our documents without issues, and the interface was user-friendly. Plus, they have a mobile app! I wish the price was lower, but it is on par with competitors. Pros I liked that I didn't need to purchase any extra machines to be able to use the service. Sending a fax is a rare occurrence for us, so when we needed to send one it needed to be through a secure easy-to-use service. I was able to easily send the fax I needed online and confirmed that the recipient got the documents without any issue. The interface was easy to use and I felt confident that my data was secure, especially since this company has been around for quite awhile. Cons While I feel the price is competitive, it's still more than what we would like to pay on a regular basis. When we used it we were able to sign up for a free trial first, so that was definitely an incentive to try it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Shirita C. Therapist Mental Health Care ### "EFax Review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 17, 2025 Average experience, it accomplished the task I needed. Pros The low cost for this service was most appealing. Cons Sometimes it took several tries for my fax to go through. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Eric B. Manager Insurance ### "A must have for small businesses. Dump your old fax machine." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 22, 2025 I use it daily with my business. I send faxes to government agencies as well. Pros I've been using eFax for years! Its very stable, and more reliable than a traditional fax thanks to its trail. Cons Its a little pricey. Emails are free, I feel eFax in general should be cheap Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kobey C. IT Specialist Mechanical or Industrial Engineering ### "Convenient and Secure Faxing Solution with Seamless Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2024 My overall experience with eFax has been very positive. The convenience of being able to send and receive faxes via email has been a game-changer, eliminating the need for a physical fax machine and allowing me to manage faxes from anywhere. Pros One of the most liked aspects is its convenience; it allows users to send and receive faxes via email, eliminating the need for a physical fax machine. Cons Genuinely I do not have anything to hate about eFax. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Miri L. Office Manager Real Estate ### "Online fax" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 23, 2024 Pros I like that you don't need the old fashioned clunky fax machine Cons The website doesn't load so fast and I keep jumping between the old and new version due to that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Melanie B. Owner Retail ### "Great for people who send minimal faxes and wont require customer support" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 6, 2024 My overall experience with e-Fax was was I would have to say like 6.5. I think initially the App was great until people started getting the numbers from data brokers and flooding the fax lines with spam and the lines just couldn't handle that type of traffic which is a shame because the app was a great App to use. It was so easy to integrate with your contacts and and drop box and you didn't have to worry about making face page for your fax. When your faxes came in they went directly to a cloud so you didn't have to worry about losing any faxes. Pros I first started using e-fax when it first came out and I really did it! The fact that it links with Google and the drop box was great! If something needed to be faxed it didn't matter where I was I could just upload the document and send it and it already has it's own cover sheet and you just upload your contacts and send which is great you don't have to worry about going into word and making your own version of a cover sheet. It takes care of everything that you need right away. Cons The only thing that I did not like about e-fax was the customer service, I started get flooded with a bunch of spam of faxes to the point that it was shutting my down and I could no longer log in and this was long after my trial and I had signed up early enough that they were still giving out free trials at the time. And I could no longer log in even after paying. It took forever to get a hold of customer support and I cleared the cache and did everything that they said to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Mary W. HR Specialist Information Technology and Services ### "Faxes are NOT Obsolete in HR!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 14, 2024 In HR, faxes are, unfortunately, here to stay. With eFax, we can send and receive faxes effortlessly! We use this service multiple times per month, primarily for medical paperwork and unemployment documents. It has been immensely helpful for us. Pros The ability to send faxes online is a huge time-saver, and I immensely appreciate the confirmation emails that eFax sends to give me the peace of mind that my fax was successfully transmitted. Receiving faxes is easy with eFax as well since I receive them as attachments to emails, which allows me to download them and skip the hassle of hardcopies. Cons eFax recently updated their website, and the new setup makes it more difficult to send faxes. Thankfully, I still have the option to switch back to the old view, but I have to select it every time I log in. I do not see any value in the redesign. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WE Whitney E. Administrative Assistant Real Estate ### "The New Age of Sending a Fax" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 11, 2024 Pros I like the most about eFax is how it sends electronic faxes to someones computer quickly and securely. Cons The thing I like the least about eFax is that the fax is not guaranteed to come through. Sometimes the fax will get lost or suck in the computer but it is always easy to recover or resend. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/174254/eFax/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [iFax vs eFax](https://www.capterra.com/compare/174254-198884/eFax-vs-iFax) [eGoldFax vs eFax](https://www.capterra.com/compare/174254-205161/eFax-vs-Goldfax)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)