--- title: "SugarSync Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SugarSync Software - reviews, pricing plans, popular comparisons to other File Sync products and more." source_url: "https://www.capterra.com/p/266293/SugarSync/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SugarSync Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SugarSync ## What is SugarSync? SugarSync is a secure cloud storage solution trusted by millions of users worldwide. Easily back up, access, sync and share documents, photos, music, videos and more across any device. Have you ever been away from home or the office and realized that you needed a file on your computer? SugarSync puts all your files at your fingertips from any other computer or mobile device, enabling you to do more with your files while on the go. ## What is SugarSync used for? [File Sync](https://www.capterra.com/file-sync-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Backup](https://www.capterra.com/backup-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 75% Neutral 20% Negative 6% Starting price $7.49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SugarSync?[Manage this product listing](https://www.g2.com/products/sugarsync/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SugarSync 4.1 (51) VS. [4.6 (100)](https://www.capterra.com/p/145411/Zoho/reviews/) Starting Price $7.49 Flat Rate, Per Month Starting Price $3 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (51) Ease Of Use 4.6 (27) Value For Money 3.6 (40) Value For Money 4.4 (15) Customer Service 3.8 (32) Customer Service 4.4 (14) ## SugarSync alternatives [Syncplicity](https://www.capterra.com/p/226391/Syncplicity/) [4.1 (27)](https://www.capterra.com/p/226391/Syncplicity/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/226391/Syncplicity/) [Resilio Active Everywhere](https://www.capterra.com/p/173193/Resilio-Connect/) [4.8 (6)](https://www.capterra.com/p/173193/Resilio-Connect/#reviews) Starting price $7500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173193/Resilio-Connect/) Highest Rated [Voltn Workspace](https://www.capterra.com/p/183709/NetExplorer/) [4.8 (13)](https://www.capterra.com/p/183709/NetExplorer/#reviews) Starting price $15.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183709/NetExplorer/) [TeamDrive](https://www.capterra.com/p/164243/TeamDrive/) [4.8 (6)](https://www.capterra.com/p/164243/TeamDrive/#reviews) Starting price $66.32 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164243/TeamDrive/) ## FAQs about SugarSync Overview ### What problems does SugarSync solve? SugarSync solves scattered file access, manual file transfers, and rigid cloud-folder workflows by syncing selected folders in their existing locations across computers and mobile devices. It also supports permission-based sharing, public links, and cloud backups. Remote teams, sales teams, small businesses, and employees who work across devices benefit most. Answer based on 40 reviews Overview ### Which roles and teams benefit most from SugarSync? SugarSync is most used by business owners, presidents, and operations leaders who need shared access to company files across locations. IT administrators, software developers, and device teams use it to manage backups and synchronize work files, while creative production staff and educators share large media assets and course materials. Answer based on 48 reviews Features and Usability ### What are the key features of SugarSync? SugarSync includes core file and folder sync, real-time synchronization, cloud backup, and backup and recovery. Its differentiating capability is syncing selected folders in their existing locations across devices. File sharing supports permission controls and public links, while mobile access and version history help users retrieve and manage files remotely. Answer based on 30 reviews Pricing ### How much does it cost and what fees or limitations are included? SugarSync starts at $7.49/month for the Personal 100 GB plan, with a 30-day free trial. Personal 250 GB and 500 GB plans cost 9.99 and 18.95 monthly, while Business is 55 monthly for 1 TB. Reviewers often consider subscriptions expensive versus alternatives; no free tier is available. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does SugarSync integrate with? SugarSync integrates with 3 third-party tools, including Dropbox, Google Drive, and Evernote Teams. These integrations cover cloud storage and team file management, giving SugarSync users options for syncing and accessing files across common collaboration platforms. Answer based on 3 reviews Getting Started and Support ### What customer support options does SugarSync offer? SugarSync provides email/help desk support. User feedback on support is mixed, with some describing help as decent or useful for account needs, while others report slow responses, poor technical assistance, and long-running issues that were not resolved quickly. Answer based on 7 reviews Features and Usability ### How well does SugarSync sync files and folders? SugarSync lets users sync selected files and folders in their existing locations across devices. Individuals and small business teams value avoiding a required central sync folder, plus folder selection and version copies. Some users report stalled uploads, occasional sync errors, or reliability concerns that can interrupt access to current files. Answer based on 30 reviews Features and Usability ### Is SugarSync good for sharing files with a team? SugarSync makes file sharing easy through shared folders, permissions, public links, and access across desktop and mobile devices. Small business and remote teams value quick collaboration and organized cloud storage. Some users find team-folder administration restrictive or encounter sync interruptions, which can complicate version control during active collaboration. Answer based on 22 reviews Features and Usability ### Is SugarSync easy to set up and use? SugarSync provides a generally simple setup and familiar desktop-based file workflow for personal users and small teams. Users often find folder selection, sharing, and multi-device access easy to configure without changing existing organization. However, larger groups may find file organization cumbersome, while slow downloads, integration issues, or unreliable support can reduce usability. Answer based on 21 reviews ## Features AI summary Based on 1,364 File Sync reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating file sync software: - **File Management** (**65%** of reviewers rated this feature as critical) - **Secure Data Storage** (**65%**) - **File Transfer** (**58%**) SugarSync includes other capabilities that Capterra reviewers also consider important, such as **Document Management** (**58%**), **File Sharing** (**57%**), and **Mobile Access** (**57%**). Together, these features help businesses keep files organized, distribute content across teams more easily, and stay connected to important documents from anywhere, giving teams more flexibility in day-to-day work. Document Management 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location File Sharing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Cloud Backup 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Process of backing up of files and applications to cloud-based remote servers for protection of data Real Time Synchronization 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Files and folders are updated in real-time when changes/edits are made Collaboration Tools 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Backup and Recovery 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data SugarSync 12 features Create backups and provide methods to recover deleted/lost data Process of backing up of files and applications to cloud-based remote servers for protection of data Provides a channel for team members to share AI models, media files, communicate, and work together Reduction in the number of bits needed to represent data Centralized repository to store content and assets Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Plan and implement business continuity measures in case of unforeseen events Store, manage, and track all electronic documents in a centralized location Convert data into a code for security Public or private sharing of digital files such as documents, audio/video, images, and more Access software remotely via mobile devices Files and folders are updated in real-time when changes/edits are made Get Advice We can help you find the software with the features you need. Features 4.1 (51) 4.1 Based on 51 reviews ## Pricing Value for money 3.6 (40) Free Trial [View pricing plan details](https://www.capterra.com/p/266293/SugarSync/pricing/) Personal 100 GB Plan $7.49 Flat Rate,Per Month It includes: - Account Protection - Automatic Video Uploads - Banking Level Security - iOS and Android apps - Manage Shared Content - Multiple Devices - Online and Phone Support - Online Editing and Collaboration - Remote Device Wipe - Restore Data - Store Data up to 100 GB - Sync Any Folder Personal 250 GB Plan $9.99 Flat Rate,Per Month It includes: - Account Protection - Automatic Video Uploads - Banking Level Security - iOS and Android apps - Manage Shared Content - Multiple Devices - Online and Phone Support - Online Editing and Collaboration - Remote Device Wipe - Restore Data - Store Data up to 250 GB - Sync Any Folder Personal 500 GB Plan $18.95 Flat Rate,Per Month It includes: - Account Protection - Automatic Video Uploads - Banking Level Security - iOS and Android apps - Manage Shared Content - Multiple Devices - Online and Phone Support - Online Editing and Collaboration - Remote Device Wipe - Restore Data - Store Data up to 500 GB - Sync Any Folder Business plan $55.00 Flat Rate,Per Month It includes: - Account Protection - Automatic Video Uploads - Banking Level Security - iOS and Android apps - Manage Shared Content - Multiple Devices - Online and Phone Support - Online Editing and Collaboration - Remote Device Wipe - Restore Data - Store Data up to 1000 GB - Sync Any Folder Value for money 3.6 (40) 3.6 Based on 40 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ Google Drive](https://www.capterra.com/p/161425/Drive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (32) 3.8 Based on 32 reviews ## User reviews Overall rating 3.9 Based on 51 reviews Filter by rating Counts reflect reviews available in this feed. 5(24) 4(14) 3(10) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer Account Director Used the software for: 3-5 years ### "Great file sharing solution" 5.0 December 10, 2018 Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance. Pros The best thing about this software is that I can download the shared folder and sync locally so I don't HAVE to use the web app if I don't want to. I can drag and drop files and sub folders on my desktop and still sync with the cloud. Cons One team member in particular can't delete anything, files and folders she deletes keeps reappearing. We think this is because the version we have is older and not supported anymore, honestly. We have it as a legacy and they don't sell it anymore. I don't believe the newer versions have this issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder / Designer Used the software for: 3-5 years ### "Sharing individual files made easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 1, 2022 In the early days of cloud file storage and sharing there were some big players and some were small but very good. SugarSync belonged to the later and we loved it. The ease of sharing a file via right-clicking and generating a publicly accessible link was great. As time progressed, the other apps also progressed and SugarSync stood still for a while which led to a drop of speed and comparably pricier service then others offered. Even when privacy was a concern. So we dropped it. Pros When SugarSync became available it seemed to be the best option to share and sync files AND backup computers to the cloud. It was far more advanced then other software, privacy is supposedly better and it allowed simple sharing of single files and folders. Cons Unlike other solutions SugarSync either does not have any data centers in Europe or the servers are slow. Compared to other solutions uploading and syncing the files dragged and I had to wait to finish uploads of files which needed to be shared. Plus over time the client app became slightly aged and overall the system became pricey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Professor Used the software for: 3-5 years ### "Flexibility comes at a cost" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 August 16, 2022 On paper, Sugarsync ticks all the boxes, and it is more flexible than its main competitors. However, the subscription fee is not cheap and the PC client is not entirely robust, with technical support lagging behind. Pros Among cloud storage providers, Sugarsync is possibly one of the most flexible: you can sync any folder on your PC and share it with any number of users (once you pay your subscription ,shared files do not count against their storage limit). Files are accessible via the web and on portable devices (e.g., I use the Android client to peek at my files while on the go). Cons Technical support is incredibly poor for such a good product. Sugarsync has been having a problem for at least two months, now, with some files that get "stuck" while uploading to the could and remain invisible to other users, and the developer has not come up with a solution yet. Also, it is pretty usual that some files re-appear in the list of the files to be synced even though they are already in sync. Finally, when the PC client is started it eats up CPU and memory and may have a significant impact on your machine's response times (although this just lasts for a few minutes). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Director of Business Development Used the software for: 3-5 years ### "Love it but have to troubleshoot regularly" 4.0 December 17, 2018 Really love that I don't have to check files in/out when I work on them. If another user is editing a document in parallel, the SugarSync system saves both versions. Wish it were more reliable. Pros Platform is ideal for a small business with a handful of remote users. Files are synced in the cloud and duplicated on a user's hard drive. Cons Occasionally it just stops syncing files. Usually I discover this when I'm in the middle of collaborating with a team member or working on a critical document. It is frustrating to have to reboot or refresh which usually fixes the problem but not always. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samantha C. Owner Used the software for: 3-5 years ### "Love sugarsync for 2 way syncing of files" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2018 Love its usability and how it backs up all my files! Pros I have been using sugarsync for over 5 years and I absolutely love it! My files are backup automatically to the cloud and I can select which folders are backed up automatically and can even change this on multiple devices. I backup my cellphone, laptop and tablet with it and have never lost anything! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marcos G. Production and Content Director Used the software for: Less than 1 year ### "A great way to share files and keep them always updated, anywhere, anytime!" 5.0 March 22, 2018 Pros In addition to all the features that usually present this type of tools, such as a synchronization folder, share with collaborators, etc. This application allows backups and automatic synchronizations on all devices. Even upload files vía email. Additionally, you can save backup copies of your file structures to prevent accidental fatalities! Cons The bad thing, unlike similar ones, is that you can not edit the files online. You can edit them through a program on your computer, but as soon as the file is saved, it can be updated immediately and automatically in all the folders in which it is located. At least that's what they have ... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Business Owner - Principal Engineer Used the software for: 3-5 years ### "Great File Sync Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2020 Needed to have up to date copies of all my files and photos on all my computers. Sugarsync did this with ease, running in the background so that everything was always up to date Pros Very easy to set up and use. Updates were regular and fixed any glitches Cons Had some glitches early on but updates fixed them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Strategic Sales Advisor and Business Coach Used the software for: 3-5 years ### "Great features to sync and backup files in the cloud" 5.0 November 27, 2019 Overall, I love using this software to back up and share my files with others. It was easy to use and has features that other competitors didn't have. Pros Sugarsync is easy to use and configure so it's accessible on all devices. Love how you can choose specific folders to sync and backup. Cons Over the years the price of the plans have gone up compare to other competitors like Dropbox and Google Drive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Vice President Of Technology & Operations Used the software for: 3-5 years ### "Easy to Setup, Cheap Backup Solution" 5.0 April 12, 2018 Pros It was super easy to setup, allows backing up of existing folders (as opposed to Box.com or Dropbox). We really like the version history. Cons I didn't find anything that we really disliked about SugarSync. It did everything we were looking for and more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer National Manager of Learning Innovation Used the software for: 3-5 years ### "Was perfect, now not functioning well" 3.0 April 6, 2018 Pros Can sync any folder, customizable by device. The ability to sync multiple devices across platforms is great, including mobile for true access anywhere. Copy public link is a great, easy way to send a file to someone. Cons Lately, the desktop app hogs tons of resources and seems like it's constantly using 30 or more % processor. While it wasn't always this way, it's not completely reliable in terms of keeping files synced- I've had issues with file versions getting mixed up after thinking/expecting they were in sync. This requires a app exit and restart to re-trigger the syncing process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/266293/SugarSync/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.