---
title: "SugarSync Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about SugarSync Software - reviews, pricing plans, popular comparisons to other File Sync products and more."
source_url: "https://www.capterra.com/p/266293/SugarSync/"
page_type: "product"
language: "en"
---

# 

 SugarSync Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SugarSync

## What is SugarSync?

SugarSync is a secure cloud storage solution trusted by millions of users worldwide. Easily back up, access, sync and share documents, photos, music, videos and more across any device. Have you ever been away from home or the office and realized that you needed a file on your computer? SugarSync puts all your files at your fingertips from any other computer or mobile device, enabling you to do more with your files while on the go.

## What is SugarSync used for?

[File Sync](https://www.capterra.com/file-sync-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Backup](https://www.capterra.com/backup-software/)

Top alternative

Featured

Overall rating

Based on 51 user reviews

Reviews sentiment

Positive

75%

Neutral

20%

Negative

6%

Starting price

$7.49

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SugarSync?[Manage this product listing](https://www.g2.com/products/sugarsync/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SugarSync

4.1 (51)

VS.

[4.6 (100)](https://www.capterra.com/p/145411/Zoho/reviews/)

Starting Price

$7.49

Flat Rate, Per Month

Starting Price

$3

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (51)

Ease Of Use

4.6 (27)

Value For Money

3.6 (40)

Value For Money

4.4 (15)

Customer Service

3.8 (32)

Customer Service

4.4 (14)

## SugarSync alternatives

[Syncplicity](https://www.capterra.com/p/226391/Syncplicity/)

[4.1 (27)](https://www.capterra.com/p/226391/Syncplicity/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/226391/Syncplicity/)

[Resilio Active Everywhere](https://www.capterra.com/p/173193/Resilio-Connect/)

[4.8 (6)](https://www.capterra.com/p/173193/Resilio-Connect/#reviews)

Starting price

$7500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/173193/Resilio-Connect/)

Highest Rated

[NetExplorer Workspace](https://www.capterra.com/p/183709/NetExplorer/)

[4.8 (13)](https://www.capterra.com/p/183709/NetExplorer/#reviews)

Starting price

$15.90

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/183709/NetExplorer/)

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[4.7 (17,707)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/247901/Google-Workspace/)

## FAQs about SugarSync

Overview

### Which roles and teams benefit most from SugarSync?

SugarSync is most used by business owners, executives, and operations leaders who need secure file syncing across devices and teams. IT managers use it to centralize document access and backup, while client-facing roles, legal professionals, and finance staff rely on it to share files, manage records, and keep work moving remotely.

Answer based on 48 reviews

Features and Usability

### What are the key features of SugarSync?

SugarSync includes core file and folder sync, cloud storage, backup and restore, and file sharing across Windows, Mac, iOS, and Android. Its main differentiator is syncing any existing folder in place rather than moving files to a special directory, along with folder permissions, public links, version history, and mobile access.

Answer based on 30 reviews

Overview

### How good is SugarSync for cloud storage and backup?

SugarSync offers convenient cloud storage and backup by keeping existing folders intact while making files available across devices. Personal users and small teams value quick recovery, version history, permissions, and in-place backup, though some buyers still question overall value when comparing price and feature depth with other cloud backup services.

Answer based on 11 reviews

Pricing

### How much does it cost and what fees or limitations are included?

SugarSync starts at $7.49/month for the Personal 100 GB plan, with a 30-day free trial. Other options include Personal 250 GB at 9.99, Personal 500 GB at 18.95, and the Business plan at 55. Reviewers often call pricing high, especially for small businesses, and note there is no free plan.

Answer based on 16 reviews

Integrations

### Which third-party tools and platforms does SugarSync integrate with?

SugarSync integrates with 3 third-party tools: Dropbox, Evernote Teams, and Google Drive. These integrations cover file storage and team note management, giving SugarSync connections to widely used cloud collaboration platforms.

Answer based on 3 reviews

Getting Started and Support

### What customer support options does SugarSync offer?

SugarSync provides Email/Help Desk support. User feedback is mixed to negative, with some describing assistance as poor or unavailable at times and noting unresolved issues, while others report decent service over long use. Support tends to be criticized more for slow or ineffective help than for the channel itself.

Answer based on 7 reviews

Features and Usability

### How well does SugarSync handle file and folder sync?

SugarSync handles file and folder sync well by letting people sync folders in place instead of moving them. Small business teams and remote users like the flexible folder selection, cross-device access, and versioning, though some report occasional sync hiccups, stuck uploads, or slower performance than competing cloud storage tools.

Answer based on 30 reviews

Features and Usability

### Is SugarSync good for sharing files with a team?

SugarSync works well for team file sharing with simple folder sharing, permission controls, and access across desktop, web, and mobile. Small businesses, sales teams, and remote groups often find it easy to manage documents, though some organizations run into sync interruptions or wish team folder management felt less dependent on one owner.

Answer based on 22 reviews

Features and Usability

### Is SugarSync easy to set up and use?

SugarSync feels easy to set up and use for most people, especially those who want cloud sync without changing folder structure. Small teams, personal users, and remote workers like the familiar desktop workflow and right-click sharing, though some mention slower web downloads, weaker integrations, or reliability issues that reduce day-to-day convenience.

Answer based on 21 reviews

## Features

AI summary

Based on 1,364 File Sync reviews

According to Capterra reviewers, these are the features buyers prioritize most when evaluating file sync software:

-   **File Management** (**65%** of reviewers rated this feature as critical)
-   **Secure Data Storage** (**65%**)
-   **File Transfer** (**58%**)

SugarSync includes other capabilities that Capterra reviewers also consider important, such as **Document Management** (**58%**), **File Sharing** (**57%**), and **Mobile Access** (**57%**). Together, these features help businesses keep files organized, distribute content across teams more easily, and stay connected to important documents from anywhere, giving teams more flexibility in day-to-day work.

Document Management

3.3 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

File Sharing

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Cloud Backup

3.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Process of backing up of files and applications to cloud-based remote servers for protection of data

Real Time Synchronization

3.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Files and folders are updated in real-time when changes/edits are made

Collaboration Tools

3.7 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Provides a channel for team members to share AI models, media files, communicate, and work together

Backup and Recovery

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create backups and provide methods to recover deleted/lost data

SugarSync 12 features

Create backups and provide methods to recover deleted/lost data

Process of backing up of files and applications to cloud-based remote servers for protection of data

Provides a channel for team members to share AI models, media files, communicate, and work together

Reduction in the number of bits needed to represent data

Centralized repository to store content and assets

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Plan and implement business continuity measures in case of unforeseen events

Store, manage, and track all electronic documents in a centralized location

Convert data into a code for security

Public or private sharing of digital files such as documents, audio/video, images, and more

Access software remotely via mobile devices

Files and folders are updated in real-time when changes/edits are made

Get Advice

We can help you find the software with the features you need.

Features

4.1 (51)

4.1

Based on 51 reviews

## Pricing

Value for money

3.6 (40)

Free Trial

[View pricing plan details](https://www.capterra.com/p/266293/SugarSync/pricing/)

Personal 100 GB Plan

$7.49

Flat Rate,Per Month

It includes:

-   Account Protection
-   Automatic Video Uploads
-   Banking Level Security
-   iOS and Android apps
-   Manage Shared Content
-   Multiple Devices
-   Online and Phone Support
-   Online Editing and Collaboration
-   Remote Device Wipe
-   Restore Data
-   Store Data up to 100 GB
-   Sync Any Folder

Personal 250 GB Plan

$9.99

Flat Rate,Per Month

It includes:

-   Account Protection
-   Automatic Video Uploads
-   Banking Level Security
-   iOS and Android apps
-   Manage Shared Content
-   Multiple Devices
-   Online and Phone Support
-   Online Editing and Collaboration
-   Remote Device Wipe
-   Restore Data
-   Store Data up to 250 GB
-   Sync Any Folder

Personal 500 GB Plan

$18.95

Flat Rate,Per Month

It includes:

-   Account Protection
-   Automatic Video Uploads
-   Banking Level Security
-   iOS and Android apps
-   Manage Shared Content
-   Multiple Devices
-   Online and Phone Support
-   Online Editing and Collaboration
-   Remote Device Wipe
-   Restore Data
-   Store Data up to 500 GB
-   Sync Any Folder

Business plan

$55.00

Flat Rate,Per Month

It includes:

-   Account Protection
-   Automatic Video Uploads
-   Banking Level Security
-   iOS and Android apps
-   Manage Shared Content
-   Multiple Devices
-   Online and Phone Support
-   Online Editing and Collaboration
-   Remote Device Wipe
-   Restore Data
-   Store Data up to 1000 GB
-   Sync Any Folder

Value for money

3.6 (40)

3.6

Based on 40 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (32)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (32)

3.8

Based on 32 reviews

## User reviews

Overall rating

4.1

Based on 51 reviews

Filter by rating

5(24)

4(14)

3(10)

2(1)

1(2)

Mentioned topic

Sorted by most recent

ZY

ZongHan Y.

会社員

Mechanical or Industrial Engineering

### "同期が遅い"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

December 14, 2022

無料プランがないため、一般ユーザーが導入しにくい。また料金プランの選択肢が少ない。多様な用途に合わせてもっとプランを用意してほしい。

Pros

重要なファイルをオンラインバックアップしてくれるため、パソコンが壊れてもいつでもファイルを復元できる。またファイルを共有する際にアクセス権を細かく設定できるため、セキュリティ面も安心。

Cons

同期が他社製品より遅い。特に容量がある程度達すると、何故か同期速度が遅くなる。またたまにリアルタイムで同期してくれる。

Alternatives considered

[Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)

[Google Drive](https://www.capterra.com/p/161425/Drive/)

[Box](https://www.capterra.com/p/148766/Box/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Professor

Education Management

### "Flexibility comes at a cost"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

August 13, 2022

On paper, Sugarsync ticks all the boxes, and it is more flexible than its main competitors. However, the subscription fee is not cheap and the PC client is not entirely robust, with technical support lagging behind.

Pros

Among cloud storage providers, Sugarsync is possibly one of the most flexible: you can sync any folder on your PC and share it with any number of users (once you pay your subscription ,shared files do not count against their storage limit). Files are accessible via the web and on portable devices (e.g., I use the Android client to peek at my files while on the go).

Cons

Technical support is incredibly poor for such a good product. Sugarsync has been having a problem for at least two months, now, with some files that get "stuck" while uploading to the could and remain invisible to other users, and the developer has not come up with a solution yet. Also, it is pretty usual that some files re-appear in the list of the files to be synced even though they are already in sync. Finally, when the PC client is started it eats up CPU and memory and may have a significant impact on your machine's response times (although this just lasts for a few minutes).

Switched from

[Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)

When I switched, Sugarsync was free up to an unlimited storage (meaning that you could have a free, limited plan and then grow you free space by referring friends, etc.). Also, it could backup and share any folder on my PC, while with Dropbox you had to use its own folder to get files synced.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Medical Student

Hospital & Health Care

### "Decent cloud storage app"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

July 19, 2022

Pros

It allows for simultaneous backup of multiple devices in real time

Cons

There can be a small delay when downloading files

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Janine R.

Owner

Insurance

### "Customer support is NON EXISTANT"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 7, 2022

I am a customer for 13 years. The service was always decent except for the last two years wherein you can get no assistance. There is no one manning the ship. I am going to a competitor due to such poor service.

Pros

It backs up your files, like it is supposed to most of the time. BUT, when there is a problem you can not get anyone on the phone nor will they call you back no matter how many messages or email s you send, even though you are paying for this service annually. You cant even get anyone in billing to answer the phone.

Cons

files or photos won't upload properly and will not sync so they get stuck in limbo and you can not get it to resolve.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Jakub H.

Founder / Designer

Marketing and Advertising

### "Sharing individual files made easy"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

May 31, 2022

In the early days of cloud file storage and sharing there were some big players and some were small but very good. SugarSync belonged to the later and we loved it. The ease of sharing a file via right-clicking and generating a publicly accessible link was great. As time progressed, the other apps also progressed and SugarSync stood still for a while which led to a drop of speed and comparably pricier service then others offered. Even when privacy was a concern. So we dropped it.

Pros

When SugarSync became available it seemed to be the best option to share and sync files AND backup computers to the cloud. It was far more advanced then other software, privacy is supposedly better and it allowed simple sharing of single files and folders.

Cons

Unlike other solutions SugarSync either does not have any data centers in Europe or the servers are slow. Compared to other solutions uploading and syncing the files dragged and I had to wait to finish uploads of files which needed to be shared. Plus over time the client app became slightly aged and overall the system became pricey.

Switched from

[Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)

[Google Drive](https://www.capterra.com/p/161425/Drive/)

[Box](https://www.capterra.com/p/148766/Box/)

Deeper integration into the system and easy sharing of individual files and filders.

Alternatives considered

[Google Drive](https://www.capterra.com/p/161425/Drive/)

Reasons for choosing SugarSync

Pricing and functionality.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KR

Kathryn R.

Director of operations

Education Management

### "Great for small teams!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 2, 2021

Use it daily as our main storage and share system.

Pros

Easy and intuitive. There was no learning curve. It stores files as if you share a desktop folder. There’s no active downloading needed to share.

Cons

There’s no indication that someone else has a file open. It saves both versions, but we are frequently running file compare to make sure everything is up to date.

Switched from

[Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)

Space, price, ease

Alternatives considered

[Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)

[Google Drive](https://www.capterra.com/p/161425/Drive/)

Reasons for choosing SugarSync

Price, ease, space

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ML

Michael L.

CTO

Information Technology and Services

### "Works OK for non HIPAA users"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

July 21, 2021

Pros

ease of backup and file sharing for personal use.

Cons

lack of corporate features, I feel this product is geared more for personal use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RT

Rebecca T.

Accounting

Utilities

### "Easy to use with comparable price point"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 4, 2021

Pros

App was easy to use and teach employees to use, implementation was smooth transition from previous app. Integration with other apps worked better than other apps used by company.

Cons

Pricing for small business use is a bit too high.

Switched from

[Box](https://www.capterra.com/p/148766/Box/)

Integration with other applications

Alternatives considered

[Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)

[Box](https://www.capterra.com/p/148766/Box/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MV

Martha V.

BDM

Wine and Spirits

### "Sugar Sync user"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

September 6, 2020

Generally was exactly what I required with a good result

Pros

I found SugarSync user friendly and well suited for the purpose I required, which was to be able to access parts of our server remotely including without internet access.

Cons

Sometimes there was a double save of documents which was confusing. In these cases we would need to work out which was the latest document and delete the oversave.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ME

Marisa E.

Web Guru

Management Consulting

### "Not great for teams"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 25, 2020

We were trying to use it to share files among our remote team but it created way more headache than anything else. It was also a pain to get our accounts cancelled. We moved to G-Suite and have never been happier.

Pros

The fact that there was a backup online as well as on your machine was nice. Being able to share folders theoretically seems great.

Cons

The fact that we couldn't have a team based folder. Maybe it was just based on how we used the product but for us, my boss had access to the main folder and he had to share permission with people to get access to it. But he wasn't always available so we'd have to download the file and send it to the person who needed it. Over time, this became really hard to manage as well as a version control issue. Plus having all of the files on every single person's computer was causing a space issue too.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/266293/SugarSync/reviews/)

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