Veriato

Veriato Investigator


4 / 5
31 reviews

Who Uses This Software?

Veriato Investigator was developed for small businesses with little to IT Infrastructure.


Average Ratings

31 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/one-time
  • Pricing Details
    Veriato requires a 3 license minimum purchase for $300.
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Veriato
  • www.veriato.com/products/veriato-360
  • Founded 1998
  • United States

About Veriato Investigator

Veriato employee investigation software provides the answers you need so informed decisions get made. Veriato Investigator was designed with small businesses in mind. The software can be installed in as little as 10 minutes and requires little to no IT infrastructure.


Veriato Investigator Features

  • Contact Management
  • Data Management
  • Incident Management
  • Reporting & Statistics
  • Subject Profiles

Veriato Investigator Reviews Recently Reviewed!


Good Employee Monitoring Program

Jan 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program monitors and records the activity on the system while the employee stays unaware of the software due to its obstructiveness to the system processes. It is not cumbersome on the system.

Cons: Updating the recorder version has a little issue. It will not update the recorder on the client even though you push the update. I had to push a re-installation of the recorder with the new version manually.

The product does cost more than the other products from the other companies even though the functionality and features are almost the same.

Overall: This product is being used to monitor employees to improve productivity and minimize unintended data leaks. I'm currently using this product since it was recommended by the IT Director from another branch, but I'm still looking around for a more cost efficient product out in the market with the same functionality and features.

A good tool for keeping track of the employees

Jan 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can see what my employees are doing and when they are doing it. How they are utilizing company time and money!

Cons: It can be cumbersome and timely to install. Some of the settings are a pain but a skilled IT professional can overcome those pains.

Overall: This is a good overall product that keeps track of employees online activities and company time.

Excellent Monitoring Software

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to monitor the activities related to proprietary activities helps relieve the anxiety associated with potential loss of protected material through electronic transfers.

Cons: Nothing to dislike. The software is excellent!

Overall: Safeguarding proprietary material is a must. The Veriato software has added real value to our risk management processes.

Good spy software

Jan 21, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software does a great job of capturing what a worker is doing throughout their day. If you have questions on any stats in a report, you can easily review the screenshot footage to find out what was really happening.

Cons: The interface is rather old and clunky, and it's hard to find the information you need quickly, if you're not a power user every day. Also, upgrades are clunky, too, requiring you to upgrade on the server, and hopefully push out to agents. Finally, it's really hard to know what's happening with an agent. The administrator dashboard could show if the machine had been shut down or restarted or any number of things. Also, deploying agents isn't so clear and sometimes it works, and sometimes not.

Overall: Sometimes it's necessary to review what a certain worker is doing. This product is unobtrusive, and really does give you the information if you dig for it. Deployment, and the administrator dashboard are quirky, feel terribly old school, and it's difficult to find what you need. But, at the end of the day, it does do the job.

Excellent product for HR

Jan 17, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Undeniable screenshots and data for HR make it easy to make a case. Tech support staff have been EXCELLENT!

Cons: Setup can be a little complicated because of antivirus exceptions. Some improvements could be made to the viewer. Licensing should be by computer but should also be relocatable. Pain in the neck to have to physically move the computer from one user to another once an investigation is complete without arousing suspicions.

Overall: My clients use Investigator to supervise hourly wage employee activities, particularly those who work unsupervised hours, to make sure they are doing actual work rather than surfing YouTube, Facebook, Twitter and alike.

Great Product

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Screen Shot Recording so any unsupported software you can monitor

Key logging, web and email filtering

Constant Recorder Updates to keep the integration working

Great Support

Seamless to the user running in the background and hard to find

Tonnes of features to be able to adjust the settings to your Organizational Needs

Cons: - Constant Antivirus Exclusions with every recorder version

- Computer licensing is a bit of a pain as if you want to record a different computer or replace a computer you need to keep the same name as that license is tied permanently to the name of the PC and cannot be changed unless you talk to support

Antiquated Monitoring System

Jan 11, 2019
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Reasonably priced

Good US-based tech support

Cons: Very outdated compared to peers

No user behavior analytics

Resource intensive - client side

Difficult to deploy to remote machines

Not all features work the way you'd want them to

Overall: We've used Veriato since before they were acquired (formerly SpectorSoft).

Our use case: Recording systems ad-hoc for legal review purposes (disgruntled or departing employees).

If an employee does something malicious (data exfiltration, deletion, etc.), the software is only effective to verify what was done after the fact. Alerting is not very good.

That said, it's a great value for the money if you're not intersted in real time user behavior analytics.

Vendor Response

by Veriato on January 14, 2019

Investigator, while a great product is really designed for temporary or short term directed investigations. Our Recon product does include behavior analytics and when coupled with our 360 product provides a holistic Insider Threat Management platform.

Our AI is advanced and will be looking at devices, files, locations, skype conversations, etc. It will understand the sentiment in the language of the monitored users and identify changes from positive to negative. Our product will review a user's normal behavior over the course of a rolling 21 day period to set the baseline and identify trends moving forward, for activity, then provide alerts if anything exceeding the norm occurs. It compares the dynamic baseline to current behavior. This will raise awareness for the need of best practices education on company policies as well; (such as use of USB drives, uploading documents and where, etc.). Cerebral is able to compare 1:1 and 1:Many.

First Time User

Jan 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I especially liked the screen shots feature. I thought the pricing was reasonable as well. Although I didn't look for a training section, I thought the software was user friendly and I was able to navigate my way just by the buttons/menus.

Cons: I had a question on getting right to the screenshot feature. I would also like to have had a way to narrow down my viewing time instead of going through the Refresh screen and then putting in my dates. There may be another way but I didn't research that further.

Overall: Although we discussed using this type of software in the past, we finally purchased this, based on our IT's recommendation. It paid for itself, unfortunately, giving us the information confirming our issues with an employee.

Trouble uninstalling, many issues reinstalling and pushing recorders to clients. Steve made it easy.

Sep 06, 2017
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Personally I do not enjoy this software. The boss however loves it. I'd imagine the features are pretty useful for auditing and productivity. Cool that it can be pushed and controlled from main server, when that actually works.

Cons: Its pretty much a keylogger + spyware. The viewer doesnt seem to work over the network although everything is connected in workgroup, hence the issues. The clients stop checking in randomly. Setting up AV exceptions with RMM is surprisingly difficult. I am unsure of the necessity of a program like this for a small company. The installation fee is sort of a bummer, as in its lame that you have to pay for someone to fix the software. Some of the tech's I spoke too (not Steve V. he was wonderful) were not very helpful.

Overall: Steve V. was a good tech, explained things thoroughly and carefully. I appreciate his help. I have not seen any benefit.

Works great if you can get it to work properly

Jan 22, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like most that I can manage my licenses from my server directly and make changes. The ability to have the software functioning without me having to check on it on a constant basis lets me worry less about it.

Cons: The setup is what makes this software hard to use. I use a domain server and it is tricky to install and get the workstations synced with the server properly. I have gotten it to work, but it is a long process of having to go to the individual computers, install the recorder, and change the antivirus permission settings which is a pain.

Overall: The customer service is great, every question I have had, they have an exact answer which is really nice when dealing with customer support.

VERIATO SOFTWARE REVIEW

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: THAT I CAN CHANGE THE DATES TO MAX OR MIN VIEWS

Cons: THAT IT DOES NOT SEND ME NOTIFICATIONS THE EBLASTER USE TO I LOVED THAT PRODUCT IT WAS EASY TO READ BRIEFLY THRU AN EMAIL VS TRYING TO NARROW DOWN TIMES

Overall: MY EMPLOYEES NOT PRODUCING EFFECTIVELY FOR MY COMPANY THIS WAS THE ONLY SOFTWARE COMPATABLE TO EBLASTER

Veriato review

Jan 11, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Screenshots are fairly clear

Email activity works fairly well

Cons: After countless call with Technical Support there are still problems with:

Tracking of websites do not work for users of Chrome

List of Recordings by Computer contain older irrelevant recordings

Cannot rename computers

Online Searches feature does not work

Websites Visited does not work

File Transferred feature does not work

File tracking is not detailed enough

Overall: Technical support is unable to problem solve these issues leaving an unfavorable experience.

Capterra loader

The best way to monitor your employees

Jan 11, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Veriato Investigator records everything an administrator or business owner would want to see. The best feature is the ability to play back screenshots, almost like a video!

Cons: Setting up antivirus software exclusions can be difficult, but their support pages document the process very well.

Review of software: Nice functionality but poos quality

Jan 11, 2019
1/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Recording and the screen recorder. Easy to Use.

Cons: Constant blue screens and crashes. This happens on a regular basis. The problem is you are not a partner of Microsoft or any of the anti-virus companies. The solution resembles a bolt on system, and is great when it works but continues to experience a lot of issues. The software does not keep up with updates of operating systems and anti-virus's and is re-active when there are problems and not pro-active.

Protect your company and your data

Jan 11, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the ability to track multiple parameters at the desktop level. We can easily gather enough information on a specific user and see what their daily work habits are across the network and the Internet.

Cons: Some portions of the user interface tends to be a little confusing and not as intuitive as we'd like but overall it gets the job done. I'm confident future software releases will provide us with enhancements.

Tells you everything you need to know.

Jan 18, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting is very descriptive. Used the software many situations.

Cons: Sometimes the initial server setup is a little overwhelming. Having to setup the virus scan exclusions can be daunting, but that isn't the software's fault.

Investigator Review

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Veriato Investigator is very easy to use. It does everything you need to keep an eye on your employees and make sure they are staying on track.

Cons: Investigator could use a UI/UX update to make it a but more user friendly.

Overall: Overall experience is great! Kept an eye on select/suspicious employees. End result made the company easier to work with and more efficient.

Ease of use

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: configuration was easy to do and very good support for your team

Cons: I did not see anything I did not like, I recommend this software to my contacts

computer investigations made easy

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: this software captures everything without the user knowing anything is being tracked. You can set it up on the computer and just let it run. Works great!

Cons: A little pricey but worth it when you need to know what's going on.

Overall: We have used this software several times with excellent results. The reports are professional and exactly what legal is looking for.

Overview

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: fast, reliable, easy to use.

Never had problem using toe software.

Cons: the need fo a dedicated PC, instead of a Virtual Hardware.

Great software m

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of install. Ease of use. Support was great.

Cons: Initial installation was troublesome,bht eventually worked.

Veriato Review

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and install. Provides very good insight into use of assets.

Cons: Sometimes requires reboot to take hold. Also, the UI is a bit dated.

State of Colorado

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and user interface, low learning curve.

Cons: Nothing, very satisfied with our experience

Overall: Very powerful and reliable tool

Review

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Features and functionality, has great monitoring features for management to review employees computer habits

Cons: You can't transfer a license to another PC with out calling support

Overall: Great experience very feature enriched

Only employee monitoring software you will ever need

Jan 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is user friendly, its customizable to all your monitoring needs, easy installation on clients

Cons: depending on how much user data you store, it can take a little time to load

Investigator

Jan 11, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to monitor usage of computer in multiple areas.

Cons: Installation process. Too many file exceptions to make to allow install.

Overall: Insuring computers are being used for their intended purpose.

Efficient, Customer-Service Oriented, Helpful,

Jul 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We haven't used the software too much yet but from what we can tell, it is very comprehensive and thorough and will suit our needs perfectly. Two representatives were extraordinarily helpful and went above and beyond to help us get the software installed and explain how to use it.

Overall: I suppose the installation process could have been shorter but I understand why it was long (because the software is substantial).

Good product for employee monitoring

Jan 18, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple deployment and installation. Working around AV was the biggest challenge.

Cons: Shows some age. Browser and OS updates always caused me to hold my breath.

Acceptable

Jan 22, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can easily grab user activities with this software. Also provides in dept details on user usage.

Cons: Sometimes difficult to set up. Especially with anti virus exclusions.

Overall: Good experience overall. Setup was a bit confusing but with support, we were able to get the program functioning.

Sort of ok...

Jan 11, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Provided enough details to be functional

Cons: It was very combersome to setup. Getting my antivirus not to flag the items as malware took me half a day. And continues to flag when things get updated.

Excellent on-premise solution

Jan 22, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is easy to deploy and administer. It allows for private and conspicuous deployment to workstations.

Cons: The deployment for remote workstations (offsite) is difficult at best. It requires a thorough understanding of networking to allow the appropriate ports and protocols through on both ends of the connection.