--- title: "Collectly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Collectly Software - reviews, pricing plans, popular comparisons to other Medical Billing products and more." source_url: "https://www.capterra.com/p/174375/Collectly/" page_type: "product" language: "en" --- # Collectly Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Collectly ## What is Collectly? Collectly revolutionizes medical billing with its advanced patient engagement platform. Streamlining collections and enhancing billing experiences, it seamlessly integrates with EHR/PM systems. Key features include automated digital check-ins, diverse payment options, and efficient post-service billing, significantly accelerating patient payments and cash flow. Collectly's user-friendly interface and robust EHR/PM integration make it a preferred choice for healthcare organizations​​​​​​​​. ## What is Collectly used for? [Medical Billing](https://www.capterra.com/medical-billing-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Collectly?[Manage this product listing](https://www.g2.com/products/collectly/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Collectly 4.6 (7) VS. [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price Contact vendor Starting Price $32 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.3 (913) Value For Money 4.9 (7) Value For Money 4.2 (603) Customer Service 4.7 (7) Customer Service 4.2 (815) ## Collectly alternatives [4.0 (41)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars [4.6 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.8 (29)](https://www.capterra.com/p/176585/OpenPracticeSolutions/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [View all alternatives](https://www.capterra.com/p/174375/Collectly/alternatives/) ## FAQs about Collectly Overview ### What company size and specific industries is Collectly built for? Collectly is designed for healthcare organizations of all sizes, especially clinics, medical practices, and other providers that need medical billing support. It is built for the healthcare sector, helping professionals manage regulatory compliance, patient communication, and automated accounts receivable follow-up. Features and Usability ### What are the key features of Collectly? Collectly offers accounts receivable, billing and invoicing, payment collection, and electronic payments for healthcare revenue management. It also includes patient intake, online intake forms, insurance eligibility verification, claims management, reminders, secure messaging, patient portal, workflow management, and real-time reporting with customizable dashboards. Integrations ### Which third-party tools and platforms does Collectly integrate with? Collectly integrates with over 20 healthcare platforms, including AdvancedMD Billing Services, AdvancedMD EHR, AdvancedMD Telemedicine, AthenaPortal, CentralReach, CureMD, DrChrono, Experity Patient Engagement, ModMed, NextGen, Nextech EHR & PM, Qualifacts CareLogic, Sunrise EHR, athenaIDX, and dbMotion. Getting Started and Support ### What training and onboarding options does Collectly offer? Collectly provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs with a trainer, while documentation gives teams written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Collectly offer? Collectly provides email/help desk, phone support, and chat. Support is presented through these channels for users who need help with setup, billing, or account questions. No reviewer feedback is available here, so support experience details such as response speed or helpfulness are not described. ## Features AI summary Based on 1,380 Medical Billing reviews Capterra data shows that buyers of medical billing software rank the following features as their top priorities: - **Billing & Invoicing** (**62%** of reviewers rated this feature as critical) - **Appointment Management** (**58%**) - **Charting** (**63%**) Collectly supports **Billing & Invoicing** and **Charting**, covering two of the top features buyers look for in medical billing software. However, it does not include **Appointment Management**. Instead, it offers other highly valued capabilities, such as **HIPAA Compliant** (**70%**) and **Claims Management** (**61%**), which help providers protect patient data and manage reimbursement workflows more effectively, allowing teams to maintain compliance and improve billing accuracy. Dunning Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of automatically notifying clients when payments fail to ensure invoices are paid Invoice History 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Accounts Receivable Track outstanding invoices and the money owed from clients Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Collectly 54 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - EDI: Transfer of data from one computer system to another - EHR-Agnostic: Electronic patient health records, including records from multiple doctors - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - One-to-One Messaging: Send personal messages to clients or attendees - Online Intake Forms: Online forms for managing client intake - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Pre-Registration: Manage the pre-registration process - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 4.9 (7) ### Starting price Free trial not available Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ ModMed](https://www.capterra.com/p/124590/EMA/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ Experity](https://www.capterra.com/p/14402/Experity/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 7 reviews Filter by rating 5(4) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent IT Irene T. Billing Manager Medical Practice ### "Collectly Is Doing a Great Job for Us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 3, 2021 Overall, Collectly has been a great asset to our practice. I'm happy we signed up. Pros I like that there was already an interface built with our EMR, athena. Cons There are some restrictions in our EMR that have to be manually fixed in order for the account to cross over. Unfortunately, we have to manually run a report to see which accounts need fixing. Would be nice to have an automated email for this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sonia C. Billing coordinator Medical Practice ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 28, 2020 I enjoy it, makes it easy for patients to make payments and send out reminders. Pros I like that patients get an invoice emailed and they are also text for bill reminders Cons Payments are not always applied correctly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RS Rebecca S. CFO Hospital & Health Care ### "Collections" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2020 Overall, it has been a good experience. I hope to have a long and profitable relationship! Pros Dashboard that is very easy to use. It contains all the necessary information in one place. Cons Delay in getting product launched due to needed set up changes. Reasons for choosing Collectly Already interfaced with AThena. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GM Gwendolyn M. Billing Manager Medical Practice ### "Collectly Improves Patient Collections" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2020 Overall this software (and the team who supports it) has been an incredible element to add to our billing office. We are very pleased with our start and plan to continue using this software as our patient billing system going forward. Pros This software makes contacting and collecting from patients very easy. The integrated platform with EClinicalWorks is amazing and we have had very little issue with syncing and maintaining correct patient balances. My team also enjoys the chat function as we are able to help more patients with less interruption (ex. the chat feature makes it very easy to explain billing, answer questions, and transmit documents to patients.) Once all implementation is complete, the "fine-tuning" available via templates allows us to manage our practice's statement messages with ease. The payment plan feature is effective for engaging patients to pay large balances. Cons As with any new software, there are glitches during implementation. These caused some anxiety for patients as they were related to being over-contacted or receiving inaccurate balances. However, the team at Collectly responded immediately and were very helpful in getting our issues resolved. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DJ David J. CFO Health, Wellness and Fitness ### "Collectly Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2020 Very easy to deal with and an easy to set up with our Eclinical Works software. Pros It is very user friendly and the statements that go out to our customers is much easier for them to understand. Cons Have not been using it long, so we really have not discovered any issues as of now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Abby A. Director of Client Relations Hospital & Health Care ### "Collectly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2020 We are super happy with Collectly. We feel that the customer service is second to none. Any feedback we have provided, Collectly has taken seriously and has either implemented the solution or given us a workaround. I love how up to date Collectly is with the healthcare space. Pros The chat function has decreased our patient frustration and allowed patients to get answers to their bill while on the go. Patients being able to customize payment plans and feel they have control on their medical bill has also been a huge success. We do not get complaints of not being able to talk to a person because they get a live person in the chat. Cons We are really looking forward to the ability to have a card reader in our clients offices as well as more development in the front desk module as far as intake paperwork goes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JV Jacob V. Director of Operations Medical Practice ### "Collectly saves us time and increases our collections" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2020 Our company manages several practices and with our PM software, we would have to send statements for each practice separately and manually which was time consuming and subject to human error. Now the process is fully automated and we Collect more of our patient A/R, faster. Pros The fact that Collectly is fully integrated with our practice Management software and the workflow is fully automated. Cons The workflow has been perfect but I think the UI can use some improvement. Reasons for choosing Collectly More functionality, better pricing, willing to work with us for features that weren’t present initially. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/174375/Collectly/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.