Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

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About Helper Helper

Simple way to coordinate and track volunteer hours.


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Helper Helper Features


Helper Helper Reviews Recently Reviewed!


Capterra-loader

Efficient, makes my life and job easier, wonderful customer service!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is incredible, I can always get an answer to a question within a couple hours. This app has helped me stay organized when it comes to tracking community service. I have student-athletes asking me everyday how many hours they have or what else they can do to earn more hours. This is the perfect application for that, because it posts opportunities, but also organizes everything for you.

Cons: Honestly, I have no complaints. Because if I had them, I would call Helper Helper and they would take my complaints into consideration and change it or talk me through issue I'm having.

We love Helper Helper and use it for all of our community service tracking

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: It is so user friendly both on a computer and the app our student-athletes have access to. They also are staying up with the latest and have made some incredible updates this school year that we have found very useful.

Cons: No complaints on Helper Helper system. If anything - we would love notifications to also be able to be sent to the student-athletes from us as administrators in case reminders are needed.

Vendor Response

by Helper Helper on April 12, 2018

Thanks for the review!! We actually just launched a custom notification area for our coordinators. I'll reach out and show you how they work!

We utilize this for our student-athletes.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Mobile function
Able to copy multiple events for future events
Ability to have site supervisors use the code to check people in

Cons: Reminders need sent to use the app.
Map feature for check in to prevent people sharing the check in code for those not there.

Vendor Response

by Helper Helper on April 12, 2018

Thanks for the review Adam!! As always keep the feedback coming!

Capterra-loader

The HH staff is so easy to work with. Quick response rate.

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Less work for me. Having an online system makes my workload a lot easier. I don't have to manually track.

Cons: There isn't an admin feature on mobile version. I have to log in to my computer to be an admin. I can only be a user on mobile.

Vendor Response

by Helper Helper on April 12, 2018

Thanks Kristy! Love your idea about an admin Mobile view!!

Capterra-loader

I love their product and the people there are the only thing that surpasse it. They are phenomenal.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use and how easy my student-athletes can use it when they commit to it. I don't know how I made it without this in the past!

Cons: Some compatibility issues with excel but all you have to do is update your software. There really isn't anything wrong with the software though.

Overall: Freed up so much of my time!!!

Easy & Effective way to track community service!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy way for student-athletes and coaches to log hours, post opportunities and run reports on community service. Reporting function is great!

Cons: Student-athletes sometimes do not download the app, but coaches can still add and validate hours very easily.

Overall: Ease to track & report.

Vendor Response

by Helper Helper on April 12, 2018

Thanks for the review Tricia! Keep up the good work!