Who Uses This Software?

A cloud-based solution and mobile app that helps small to large size organizations schedule, coordinate and track service hours with features such as sign-ups, reminders, reports, recognition and more


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Helper Helper for pricing details.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Online

Vendor Details

  • Helper Helper
  • www.helperhelper.com
  • United States

About Helper Helper

Web-based volunteer management platform that helps companies, schools, non-profits, and colleges track and coordinate service hours.


Helper Helper Features

  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles

Helper Helper Reviews Recently Reviewed!


Capterra loader

Efficient, makes my life and job easier, wonderful customer service!

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is incredible, I can always get an answer to a question within a couple hours. This app has helped me stay organized when it comes to tracking community service. I have student-athletes asking me everyday how many hours they have or what else they can do to earn more hours. This is the perfect application for that, because it posts opportunities, but also organizes everything for you.

Cons: Honestly, I have no complaints. Because if I had them, I would call Helper Helper and they would take my complaints into consideration and change it or talk me through issue I'm having.

We love Helper Helper and use it for all of our community service tracking

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is so user friendly both on a computer and the app our student-athletes have access to. They also are staying up with the latest and have made some incredible updates this school year that we have found very useful.

Cons: No complaints on Helper Helper system. If anything - we would love notifications to also be able to be sent to the student-athletes from us as administrators in case reminders are needed.

Vendor Response

by Helper Helper on April 12, 2018

Thanks for the review!! We actually just launched a custom notification area for our coordinators. I'll reach out and show you how they work!

We utilize this for our student-athletes.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Mobile function

Able to copy multiple events for future events

Ability to have site supervisors use the code to check people in

Cons: Reminders need sent to use the app.

Map feature for check in to prevent people sharing the check in code for those not there.

Vendor Response

by Helper Helper on April 12, 2018

Thanks for the review Adam!! As always keep the feedback coming!

Capterra loader

The HH staff is so easy to work with. Quick response rate.

Apr 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Less work for me. Having an online system makes my workload a lot easier. I don't have to manually track.

Cons: There isn't an admin feature on mobile version. I have to log in to my computer to be an admin. I can only be a user on mobile.

Vendor Response

by Helper Helper on April 12, 2018

Thanks Kristy! Love your idea about an admin Mobile view!!

Capterra loader

I love their product and the people there are the only thing that surpasse it. They are phenomenal.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and how easy my student-athletes can use it when they commit to it. I don't know how I made it without this in the past!

Cons: Some compatibility issues with excel but all you have to do is update your software. There really isn't anything wrong with the software though.

Overall: Freed up so much of my time!!!

It Helps!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The app is super user friendly. It easy to add opportunities and track volunteer hours.

Cons: The app does not link to the service organization so there were a few glitches with the organizations not being prepared for our volunteers.

Overall: We are posting volunteer opportunities in the community for our students and faculty. We track each individual's hours as well as the total hours for students and faculty as a whole.

Easy & Effective way to track community service!

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy way for student-athletes and coaches to log hours, post opportunities and run reports on community service. Reporting function is great!

Cons: Student-athletes sometimes do not download the app, but coaches can still add and validate hours very easily.

Overall: Ease to track & report.

Vendor Response

by Helper Helper on April 12, 2018

Thanks for the review Tricia! Keep up the good work!