# Helper Helper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Helper Helper the right Volunteer Management solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174383/Helper-Helper/reviews --- Helper Helper 4.9 (57) [View alternatives](https://www.capterra.com/p/174383/Helper-Helper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Helper Helper Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews GT George T Technology DirectorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “Administrators have access to a wealth of information from the reports and it even provides for exporting the data for importing into our Student Information System.“ June 19, 2020 KS Katie S Associate Director of Student-Athlete Development Sports, 51 - 200 employeesUsed the software for: More than 2 years. “I and email \[SENSITIVE CONTENT HIDDEN\] and in no time get a detailed response. As a one-person shop in athletics, tracking and setting up community service use to be like a full-time position, and would take up way to much of my time. “ June 23, 2020 SB Sarah B Student-Athlete Development, Program Coordinator Sports, 51 - 200 employeesUsed the software for: More than 2 years. “What I liked most about Helper Helper is the ability to track and record what our student-athletes are doing, in the community, on campus, and what career development events they attend.“ June 22, 2020 SW Sydney W SAACSports, 11 - 50 employeesUsed the software for: More than 2 years. “The access code especially was confusing for everyone for awhile because when the admin created it, the verification code at the bottom seemed so hidden and it made a mess of things for awhile.“ June 30, 2020 KH Karen H Associate Athletic Director/ SWAHigher Education, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Helper Helper has made a HUGE impact with our ability to have a platform to track our community service efforts that is user friendly for both the administrator and the student-athletes.“ June 22, 2020 HS Heather S Assistant Athletic Director Internal OperationsSports, 51 - 200 employeesUsed the software for: 1-2 years. “The on-boarding process is still difficult with students and many of them rely on the administrator to back log hours for themselves or their team.“ June 19, 2020 HS Heather S Assistant Athletic Director Internal OperationsSports, 51 - 200 employeesUsed the software for: 1-2 years. “It also has a strong report feature that helps the administrator compile statistics for an individual, a team, or the group as a whole.“ June 19, 2020 SB Sidney B TeacherEducation Management, 201 - 500 employeesUsed the software for: 6-12 months. “Sometimes the students had trouble logging in, but that was probably more of a user issue than a software issue.“ June 23, 2020 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caitlin C. Athletic Academic Counselor/Student-Athlete Advisory Committee Coordinator Higher Education Used the software for: 2+ years ### "Efficient, makes my life and job easier, wonderful customer service!" April 12, 2018 5.0 Pros The customer service is incredible, I can always get an answer to a question within a couple hours. This app has helped me stay organized when it comes to tracking community service. I have student-athletes asking me everyday how many hours they have or what else they can do to earn more hours. This is the perfect application for that, because it posts opportunities, but also organizes everything for you. Cons Honestly, I have no complaints. Because if I had them, I would call Helper Helper and they would take my complaints into consideration and change it or talk me through issue I'm having. Review Source MO Michael O. Director Education Management Used the software for: 2+ years ### "Excellent Resource for Universities " June 22, 2020 5.0 Pros It is extremely easy to input events and the communication of the events is very clear to the students. The logging and tracking of hours is extremely freeing from an admin perspective. Cons I wish the onboard process was easier and there was a way for geofencing. Alternatives considered [MobileServe](https://www.capterra.com/p/143830/MobileServe/)[MobileUp](https://www.capterra.com/p/180086/MobileUp/) Reason for choosing Helper Helper Helper Helper allowed users to store past events and had a better organizational layer with regards to teams and branches. Review Source HS Heather S. Assistant Athletic Director Internal Operations Sports Used the software for: 1-2 years ### "Great Organizational Tool" June 19, 2020 4.0 Our overall experience with Helper Helper has been very good. The best part about Helper Helper is its tracking and reporting ability and the fact that it can be used to compile data on the group. The other upside to Helper Helper is their team- I can always get in touch with someone to help me use the product more effectively or have questions answered. Pros Helper Helper has allowed us to organize our students in a way that they feel informed, empowered, and equipped to volunteer in our community with minimal confusion. It is relatively user friendly and allows the administrator to back-log any volunteer hours that students completed but forgot to log on their own. It also has a strong report feature that helps the administrator compile statistics for an individual, a team, or the group as a whole. Cons The on-boarding process is still difficult with students and many of them rely on the administrator to back log hours for themselves or their team. Reason for choosing Helper Helper The Helper Helper employees were the deciding factor for re-purchasing and continued use of Helper Helper. Without them, it is just another organizational platform; however the staff is so helpful and prompt that you feel like you have resources at the tip of your fingers. Review Source CA Casey A. Coordinator Education Management Used the software for: 1-2 years ### "C. Africano - Student-Athlete Development at TCU" June 23, 2020 5.0 Overall I have absolutely loved it. \[SENSITIVE CONTENT HIDDEN\] are so incredibly helpful. They actually have taken a few of my suggestions in the last year and adapted it to the system which has been a huge help. It has saved use time and streamlined out system of tracking and planning immensely. Over time, I hope coaches will begin to use it in the way it was meant to be used (checking their students progress themselves). But I think over time that will get better. Even so, I can find a student-athlete and immediately provide their coach with a report of their team. That is incredibly helpful. Pros I love that I can track reports without relying on human error to do so. I used to track all of our events by hand, but now I have the ability to track attendance, create opportunities, schedule with various groups, and create individual, team, and university wide reporting. Cons I think there are a few things that would help it. For example, we use HH for all of our programs. I wish I could navigate the system to where I could edit each programs tracking system. Such as for a career program, they get credit for attendance but not in a time increment. Then I could track service with time increments. That way when I generate a report, I won't need to edit anything. We also do an event called Frog Cup - they are required to attend 4 events and 10 hours of service. But I can't make that a base report level. I also struggled a bit with the categories and counting things twice. But not a big deal. Reason for choosing Helper Helper NA Review Source BT Brian T. Director of Leadership and Career the Engagement Higher Education Used the software for: 2+ years ### "Celebrate the helping hand!" June 19, 2020 5.0 It has been nothing but positive and we look forward to continuing our partnership! Thank You! Pros We appreciate all of the data that allows us to CELEBRATE the POSITIVE IMPACT our student-athletes are making within the community! In addition, we truly appreciate the quick response and problem solving customer service! Last but not least, the community impact report Is a game changer in the area of Psychological Captial for our student athletes! Cons Through community engagement experiences people develop as individuals in many ways. Research shows that community engagement engagement enhances a higher GPA, increases knowledge of future career fields, improves communication and critical thinking skills, and expands cultural awareness within individuals. In addition, one in five employers hire based solely on volunteer experience seen on a resume and 41% of employers see volunteer experience equal to professional experience I believe adding the word “Development” to the community impact report provides a win-win for users. Helping the community grow and develop is also a great opportunity to help each individual grow and develop! Review Source MN Monica N. Assistant Director of Student-Athlete Leadership & Development Sports Used the software for: 2+ years ### "CardsCARE for Helper Helper " August 3, 2020 5.0 Helper Helper gives us the ability to provide our student-athletes with detailed reports of what they have done during their career. As we look to prepare them for their next step after sport or after their collegiate career, having Helper Helper allows us to give them quantifiable data to place on their resume. They can show graduate schools and future employers what they have done and easily show the engagement throughout their time. It is also great way to give coaches and administrators a quick snapshot of what the service component for the department looks like. As one of the first Power 5 schools to jump on board, we have loved being apart of Helper Helper, love being able to compete with other schools while enhancing or effectiveness to get our students out in the community. In talking with any schools who don't have the app, we always speak volumes about the app because it truly has transformed our program for the better. Pros I love that this product is able to conduct thorough reports and also allows for there to be comparison with other institutions. In an era where schools are constantly looking to quantify their programming, having a way to track all service and community engagement streamlines the process well. Cons I think there are a few small tweaks that could be made, but overall when customers ask for adjustments the Helper Helper staff does a phenomenal job of looking into finding solutions. We have been apart of the Helper Helper family since 2015 and have seen tremendous growth and love seeing how it continues becomes more user friendly and the right hand for student affairs professionals. Review Source ND Nichole D. Coordinator of Athletic Administration Sports Used the software for: 1-2 years ### "Helper Helper Review from a University Athletic Standpoint" June 22, 2020 5.0 My experience has been incredible. From when I first started working in the athletic department to this year right before COVID, we saw about a 33% increase in community service hours because students were accessing the app or even just sending me emails about who was completing service. One team even shared me into their google doc of service hours so that I could update their team hours everyday since it changed so much. I think that because the students saw that there was a new approach to community service, they took it as a positive and ran with it. Pros Helper Helper has expanded the way that advisors and student-athletes can track the amount of service hours they complete in a week, month, or academic semester. It makes life a lot easier than chasing down coaches asking what students did what especially for end of year results. Also the fact that for one event, you can put an entire team down for the community service if all members were apart of it instead of manually entering each name is very time saving especially with the amount of names I have to look over. Cons This software is so valuable there isn't much to not love. \[SENSITIVE CONTENT HIDDEN\] and her team constantly ask what can be changed to make it easier for the advisors and the students who are using the platform so that it works to the best of their abilities. Reason for choosing Helper Helper N/A Review Source SB Sarah B. Student-Athlete Development, Program Coordinator Sports Used the software for: 2+ years ### "Helper Helper Review " June 22, 2020 5.0 The University of Miami's Athletic Department has had an amazing overall experience with Helper Helper. Pros What I liked most about Helper Helper is the ability to track and record what our student-athletes are doing, in the community, on campus, and what career development events they attend. This is so beneficial when writing letters of recommendations, nominating for awards, and helping a student-athletes with a resume. There also numerous reports that you can pull up to see the popular organizations the student-athletes volunteer at and see the amount of hours each have done. The competition is always exciting for us. Our student-athletes are naturally competitive and make a strong effort to win, which in return greatly helps out our communities. It has all of the features we were looking for, and more. Cons There really are not a lot of cons when it comes to our use of Helper Helper. It comes with all the features we are looking for and has been a great asset for our athletic department. Review Source Kristy B. Deputy Director of Athletics/SWA Higher Education Used the software for: 2+ years ### "The HH staff is so easy to work with. Quick response rate. " April 10, 2018 5.0 Pros Less work for me. Having an online system makes my workload a lot easier. I don't have to manually track. Cons There isn't an admin feature on mobile version. I have to log in to my computer to be an admin. I can only be a user on mobile. Review Source Response from Helper Helper April 12, 2018 Thanks Kristy! Love your idea about an admin Mobile view!! Christopher E. Director of Student-Athlete Development Higher Education Used the software for: 6-12 months ### "I love their product and the people there are the only thing that surpasse it. They are phenomenal. " April 12, 2018 5.0 Freed up so much of my time!!! Pros Ease of use and how easy my student-athletes can use it when they commit to it. I don't know how I made it without this in the past! Cons Some compatibility issues with excel but all you have to do is update your software. There really isn't anything wrong with the software though. Review Source PS Peyton S. Assistant Athletics Director - Student Athlete Development Higher Education Used the software for: 1-2 years ### "Asset to Our Overall Program" July 9, 2020 5.0 Pros Helper Helper is extremely user friendly. It has streamlined our community service events and provided opportunities at the fingertips of our student-athletes. Cons Just as anything great company, Helper Helper continues to strive for improvement. I would love to see Helper Helper install an option for professional development events to be added to their site and it be separated in report from the volunteer hours so student-athletes can clearly discuss with employers how they've improved their community and themselves throughout their career. Review Source AW Andy W. Director of Educational Programming Higher Education Used the software for: 2+ years ### "Responding to our needs" June 19, 2020 5.0 Great support staff that have always been there to help me understand and trouble-shoot when I have problems/challenges and make helper-helper app/database adaptions to fit our student-development needs Pros HH functions are flexible and comprehensive Cons Added HH features and functions that have been added over the years it calls for me to be educated and aware so I can help our coaches, staff and student-athletes Review Source TC Tangela C. Director of Student-Athlete Enhancement Sports Used the software for: 2+ years ### "Helper Helper is great!" June 19, 2020 5.0 Pros This app is easy to use by all of our student-athletes and staff. It helps us track our community service hours seamlessly and makes it easy to report. Cons I would like to have more administrative capabilities from the application. Review Source AD Ashley D. Student-Athlete Well-Being Sports Used the software for: 2+ years ### "ACD Wayne State" June 22, 2020 5.0 Pros Ease of use Reporting functions Customer service is absolutely fantastic Cons I would love to be able to pull a student-athlete's entire profile of community service hours, even after they graduate. Review Source TS Todd S. P-W MS/HS building leader Education Management Used the software for: 2+ years ### "champion product from champion people" June 19, 2020 5.0 Absolutely a champion experience, beginning to end, top to bottom! Pros We love the manner in which the software has seamlessly, efficiently, & effectively meshed w/ our longtime graduation requirement of service learning hours. Moreover, we love the people at HelperHelper! Cons We love the software, & as aforementioned, we love the people that work for HelperHelper, as one would be hard-pressed to find higher character, stronger work ethic, and/or more positive individuals! Reason for choosing Helper Helper N/A Review Source TS Tiffani S. Senior Women's Administrator Sports Used the software for: 1-2 years ### "IU East" June 22, 2020 5.0 Some of my cons, might already be possible, we may not have explored the app well enough to use them. Overall we are very pleased with the app and the ease of the app. Pros Easy to use Easy to track hours Easy to start a database of people will work with Cons I would like the athletes to be able to put their own outreaches in. I would like link for our website that the community can put events into and allow our students to choose to go to them. Reason for choosing Helper Helper It supported other NAIA teams and we are able to compete with others athletic departments. Review Source CC Carleigh C. Asst AD for Compliance & SA Affairs Sports Used the software for: 2+ years ### "UL Review" June 19, 2020 5.0 Great software to help track community service hours. Very easy to use. Friendly and helpful staff. Pros Ease of use Staff is extremely helpful Reports are easy to generate & thorough Cons There is really not much that I don't like. The only thing I wish is that the app could be utilized in the admin feature. Review Source LM Loree M. Associate Athletic Director/SWA Sports Used the software for: 6-12 months ### "Makes giving back efficient" June 22, 2020 5.0 Pros Very easy to onboard. User friendly for students and administrators. Customer service is quick and helpful. Appreciated the training sessions early in the process. Cons Only early limitations were parts of the software that I didn't fully know how to utilize. Asked questions and they answered. Reason for choosing Helper Helper Use by other college athletic departments, ability to do many things. Helper Helper seemed to be more organized and better equipped to answer our needs. Review Source LP Liz P. Teacher and Club Sponsor Primary/Secondary Education Used the software for: 1-2 years ### "Helper Helper Review" June 22, 2020 5.0 Pros This product is a user friendly way to keep track of over 200 students and their community service hours. Cons Honestly, I do not have anything I did not like about the software. Review Source KH Karen H. Associate Athletic Director/ SWA Higher Education Used the software for: 1-2 years ### "The Helper Helper Transformation" June 22, 2020 5.0 Helper Helper has made a HUGE impact with our ability to have a platform to track our community service efforts that is user friendly for both the administrator and the student-athletes. \[SENSITIVE CONTENT HIDDEN\] are always available to answer questions and walk you through the software from implementation or to show new features. We want to see our student-athletes excel in the classroom, on the athletic fields, and more importantly provide gratifying opportunities to serve the community. Pros Helper Helper made uploading already existing team Excel rosters simple into the software. Each year, it is simple to update your roster with incoming student-athletes and the software removes student-athletes that are no longer part of the roster. It is fun to build in the opportunities throughout the year. The reports that you can run using this software are very helpful to track the department as a whole, by team, by individual, and by event. I appreciate providing these reports to our staff and to the student-athletes to help build their resumes with volunteer experience. Cons I have yet to find any cons of the software, all of my questions have been answered quickly and I still have yet to use the software to it's full ability. Reason for choosing Helper Helper Quite honestly, I think our teams were doing a lot of community service and not tracking it consistently. Our old school Excel effort was not working and the Helper Helper software was simple to use and fun to track all of the efforts. Review Source GT George T. Technology Director Education Management Used the software for: 2+ years ### "Great product for Tracking Community Service. Transformed our community approach" June 19, 2020 5.0 We went into Helper Helper just to replace the paper forms we were using to track Community Service hours. We have gone way past that to having service competitions between grades and other schools in Helper Helper. It has transformed how we view Community Service. Pros The ease of use for the user is the biggest plus for this product. Students can submit and track from any device. Administrators have access to a wealth of information from the reports and it even provides for exporting the data for importing into our Student Information System. It has changed how we view and do Community Service as a school. Cons There are no cons for us. Staff has been very attentive to suggestions for product improvement. Reason for choosing Helper Helper They were the best from the beginning at understanding what we wanted to do and provided us with a clear way to design, implement, and get data from the system and into our Student Information System. Review Source BP Brooke P. Student-Athlete Success Coach Higher Education Used the software for: I used a free trial ### "Awesome software" June 19, 2020 5.0 I thoroughly enjoyed using Helper Helper, and could not have asked for a better experience. The staff is amazing and helpful. The ease of access to the system and user interface of the website provided a great experience for me as an administrator. Pros I loved the way the software is user-friendly and easy to navigate. In today's environment and in my industry, simplicity is vital when integrating new software, so that is my favorite thing about this software. It is easy to use and I feel like all of the questions I have about the information that is gathered is already ready at my fingertips. Cons The only thing I did not like was the lack of training resources available to my staff, administrators, and other users of the software. There are videos and PDF's, but I think an in-person training to get people on board would be a huge asset to users. Any time you transition from one program to another, there will be some reluctance. However, with the right information shared it is more likely that people will be bought in. Reason for choosing Helper Helper I chose Helper Helper because of the opportunity to store information and make it easy for students to get more involved in the community. It was easy to share opportunities and track who is signed up for what. On my end, it was easy to sort data for award nomination purposes and collection of end-of-year data! Awesome software with great features in the app and in the desktop interface! Review Source AS Allison S. Director of Fraternity & Sorority Life and Project HELP Higher Education Used the software for: 2+ years ### "Outstanding tool for college students" June 22, 2020 5.0 We purchased Helper Helper to connect college students with volunteer opportunities and to track the volunteer hours our fraternity/sorority members were completing. This app has been excellent for both and has some additional features that we didn't expect (e.g. the ability for students to upload their own pictures). The company has been amazing to work with, listening to our concerns and adapting the program to meet our needs. Pros I like that students can sign up for volunteer opportunities that we post, as well as report volunteer hours they completed outside of our service. I also love the ability to run reports for organizations so they can keep track of their members volunteer commitments. Cons The only thing I find difficult is making volunteers inactive. There isn't an easy way to do this when you are trying to delete a lot of people at one time and it's about a three step process per person, which is pretty monotonous. Review Source NH Natasha H. Associate Director, Community Relations Sports Used the software for: 2+ years ### "All I needed! " June 19, 2020 5.0 Helper Helper exceeds my initial expectations and needs. The staff at Helper Helper are incredible friendly, receptive and kind. Pros This software allows our student-athletes and interns to sign up for volunteer opportunities straight from their phone and receive alerts about events. This software is extremely user friendly not to mention the staff at Helper Helper is constantly working with me whenever I have a suggestion or new need for the software. The capabilities of this software extends far beyond what we are currently utilizing it for and I cannot wait to continue exploring our opportunities to use it. Cons All new software takes time for individuals to adapt to but that is my job to get our student-athletes downloading , using and loving the app. Reason for choosing Helper Helper Mobile app and user friendly interface Review Source PS Pamela S. Assistand Director for Leadership and Service Higher Education Used the software for: 2+ years ### "Helper Helper Review" July 1, 2020 5.0 Pros Helper Helper has been very easy for our students to understand and use. The students appreciate having all of the information on their phones. I have recommended it to a number of higher education institutions. The staff at Helper Helper is the BEST!!! If I have any issues or suggestions they are always happy to problem solve and help make things easier for me (as an administrator) and our students. Cons The biggest problem is having the students download and use the software. The students are slow to download Helper Helper and I’m not sure why. Helper Helper staff has given me a number of excellent suggestions to help students engage with the program, but the students are reluctant-I’m not sure why. If they use it one time-they love it! It’s getting them to use it initially. This is NOT a problem with the software, but a problem with my students. Reason for choosing Helper Helper I selected Helper Helper because of the relationships that have been established with the Helper Helper staff and their willingness to listen to my concerns about the program and modify things that I needed changing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.