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eZee FrontDesk is the complete PMS solution for small, large and very large hotels. It covers all aspect of property management & has modules that address front desk, laundry, back-office, accounting, channel manager, reporting and more. As a complete hotel management solution, it has found wide acclaim and successfully functional in more than 6000 clients in 140+ countries. eZee FrontDesk is easy and quick to implement which comes with multiple language, 24x7 Live Support & 30 days Free Trial.
Provider
eZee Technosys
Located In
India
Foundation
2005
Open API
Unverified
Deployment
On-Premise Windows, On-Premise Linux
Training
Live Online, Documentation, In Person, Webinars
Support
24/7 (Live rep), Chat
eZee PMS is used by accommodations having 5 rooms to 1000 rooms. Our modular pricing gives flexibility and better user experience may it be hotel, motel, BnB, resort or to manage multiple properties.
Content Source: eZee Frontdesk
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Reviewers commend eZee Frontdesk for its powerful hotel management capabilities, which include robust inventory management and seamless OTA integration. They find the software flexible, allowing them to efficiently manage various hotel operations and optimize their processes. Users also appreciate the comprehensive features that cater to both small and large hotels, making it a versatile solution for different hospitality needs.
Users acknowledge that eZee Frontdesk offers a variety of robust features and reports, which are beneficial for managing front desk operations. However, they find the report names confusing and often encounter difficulties in locating the specific reports they need. Additionally, reviewers mention that customizing reports is challenging, which can hinder their ability to tailor the software to their specific requirements.
Pros
PERFORMANCE ENHANCEMENT...USE OF CAPITAL LETTERS HIGHLIGHTS MY APPRECIATION. I hope to have an improvement on other areas like service pack updates.
This software is great for budget oriented or luxury hotel alike, software implementation is easy to use and master and with robust features.
Great system and helpful team, thanks to customer support guys and all the great team. To always we able to help us.
Now investment and it is a perfect win - win situation. Even a triple win because the costumer wins also by the great service that we can give, thanks to the EZEE solution.
Cons
There is no way to generate invoices, only if clients have checked in to a room. So if the hotel was full, and you were overbooked, you have a problem.
I can say literally none. Just the version 6's Stay view is a little bit unstable.
We have little problems and if there are problems or queries, the 24hr assistance is fast.
The cons is that the only option for paying the maintainance fees are tru wiretransfer which poses a problem for our company.
"Best serve for the boat"
Overall: The live support is very active and helpful
Pros: It is adaptable even for the boat shuttle
Cons: Not allowed the client to touch the SQL database
Vendor Response
"My Rep was very nice and helpful"
Overall: We are able to check guests in and out and do reservations and auditing
Pros: -The check-in screen -It has a lot of search options It has many features It always has an error pop up It doesn't often hold information through to next time once save button clicked
Cons: That it has a lot of glitches and that the reservation and check-in screens are separate, and that you have to click into each online reservation to check if it has been assigned a room.You are also often unable to change the starting cash amount at log-ins
Vendor Response
"Not yet out of the woods"
Overall: As an Administrator I feel Ezee Software can be improved especially by providing us with our own licensing portal where we can surrender and allocate licenses on our own. Also when the server is updated with a service pack, all clients stop working until I physically go to the client to put the same service pack, why cant the client automatically update from the server once the software is open on client machine.
Pros: Has virtually all functions. Not heavy on computer resources. Easy to use 24/7 Customer Service Responsive Customer Service Easy to install
Cons: Licensing regime is clumsy and confusing. Some support staff seem to lack basic knowledge on the products. No official training available for users and administrators
Vendor Response
"Ezee front desk review "
Overall: Very good
Pros: The software have a good interface, intuitive and easy to use but the setting menu is not really that simple.
Cons: Some Asian OTA aren’t supported . Setting the booking calendar should be easier.
Vendor Response
"Fully Featured, Does Everything you want"
Pros: This software allows me to be flexible in how I run and sell my hotel online. I can do basically anything I want with advanced features available. As my hotel has been growing, I really appreciate the software can handle the more "professional" things and grow along with me. Also, I appreciate the 24hr support, I've used it countless times.
Cons: Sometimes it can be a bit harder to learn than other software, because of the features. BUT, I still prefer this over a simpler software which would prevent my hotel from being professional.
Vendor Response
