# eZee Frontdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eZee Frontdesk the right Hospitality Property Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174449/eZee-Frontdesk/reviews --- eZee Frontdesk 4.5 (184) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Reviews of eZee Frontdesk Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Sidath K Managing DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “On onboarding process is very easy. “ November 19, 2023 AA Ahmed A CEOComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “Some Asian OTA aren’t supported .“ November 25, 2022 Sidath K Managing DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It is very easy to have the system configured.“ November 19, 2023 ## Showing most helpful reviews Showing 1-25 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sidath K. Managing Director Hospitality Used the software for: 2+ years ### "Property management solution that is simple but extremely effective" November 19, 2023 5.0 Overall, we are really happy with software. Pros It is very easy to have the system configured. It could be configured in a few days. On onboarding process is very easy. Documents such as confirmation letters, registration forms, and invoices could be generated by using the system. The prices are very reasonable. Payments could be made online. They do have a 24-hour support team. Cons Multi currency option has to improved further. Review Source rW rivaldi W. IT SUPPORT Hospitality Used the software for: 2+ years ### "easy to use,easy to implement pricing range ,have variant room view and nice customer are live sup" July 9, 2018 4.0 easy hotel management with live support system Pros can change pricing range with bulk. easy to edit if room due out . lots of choice for user management. fast respon customer care expecially from Neha Sharma. Cons sometimes due payment notification pop up but we already pay the program, need cross check again to confirm payment details Review Source MV Moreno V. Manager Hospitality Used the software for: 6-12 months ### "Clunky, non-intuitive software that at the end of the day, gets the job done, but is frustrating" February 23, 2018 3.0 learned a lot about PMS systems....what I like in this system and what other things I need to have a snapshot of my business. Pros Calendar Stay view screen is easy to read. Interfacing with OTA,'s is good. Reporting is helpful. I like the fact that I can override OTA bookings, when the OTA it self will not allow me to cancel. Very helpful when I was onboarding. Cons Requires many button pushes to get simple processes complete. Not at all intuitive. Customer service lacks...when I told them my concerns, there was little in a way of response that was helpful. Lots of back clicking. No easy reporting on simple things like, printing out all the details of a clients reservation. 2 platforms, Back Office and Front Office, leaving you searching for the appropriate place to get business complete and switching between modules. Sales person was helpful when I was getting started but very abrasive when I expressed my concerns. They could have saved my account, but at the end of the day, I have too many vendors to spend so much time problem solving with one. Does not have 24/7 Customer Service which is a concern in the hospitality business. Review Source Response from Yanolja Cloud Solution March 19, 2018 Hi Moreno. Thanks for your review. There are 2 different platforms for managing your OTA rates and inventory i.e., Frontend and Backend due to user privileges and restrictions. You will also agree that all users do not have same privileges and these details should not be shared with everyone. Therefore, we have to manage two different platforms. For the support related concerns, it is very unfortunate that you have not been informed regarding our 24/7 support. However, please check out the link for reaching us on our 24/7 support, https://www.ezeetechnosys.com/livesupport/?chat=cloud And we do offer free unlimited training. You can reach us on live support or connect with your account manager or email us at cm@ezeetechnosys.com to get all your queries answered. I am sorry on behalf of our reseller¿s salesperson behaviour with you. We will look into the matter and do the needful. Thank You. EF Euphrasia F. Manager Hospitality Used the software for: 2+ years ### "So far so good" April 7, 2018 4.0 To be able to handle the hotel operations smoothly. It is so much part of our business already that we can't function without it. Pros It is easy to understand especially for the staffs. Convenient to get assistance via the chat assistance. Cons Certain reports are not available after it has been produced like the Room status report. The help chat is good except that the person who is assisting me does not seems to communicate what he/she wants us to do and what is the next step they are planning to do properly. I believe they are doing something after we inform them of our issues, but, just being silent & not telling something in the chat does not help us on the other end. We are just left waiting without knowing what is next? This applies to all help desk personals that I have encountered for as long as I have used Ezee. They also seem to not pay attention to what we say too although we are quite specific in our explanation. For example, They ask or tell us things as if repeating what we just said in our explanation. This is not helpful when we are in a hurry to fix issues which normally is the case. They also take too long to solve some issues which is later realized quite easy hence makes us question whether they are competent or not or just too busy on the other end or just don't care. This is especially when we are left hanging with our question in the chat. Hopefully this can be addressed. Review Source Response from Yanolja Cloud Solution May 14, 2018 Hi Euphrasia. We would like to apologize sincerely for the inconveniences caused to you over the live chat. We're always trying our best to help our users in case they're stuck somewhere. We assure you that this won't be repeated if you need us again. But, if you feel that the problem persists and your query is not attended to, you can drop an email to customersuccess@ezeetechnosys.com, whereby our Customer Success team will ensure that your queries are resolved at the earliest. Regards, Team eZee. David L. Director Used the software for: 1-2 years ### "incredible, functional ...." May 24, 2018 5.0 the control of inventories, sales, minimums and marketing data are accurate, ezee asolute has the possibility to integrate the operative and accounting part magically Pros clean and functional software, all well designed able to link all the functionality of a resort, live support is incredible, the sales team will tell you what you need. Cons If you only speak Spanish it is difficult for the support to help you fast, I think it would be great in spanish speaking Review Source Response from Yanolja Cloud Solution June 8, 2018 Hi David, Delighted to hear that your resort operations have been simplified using eZee solutions. Also, your appreciation for support is a great value to us. We'll surely look into your suggestion and try providing the support in your preferred language. Keep sharing. Best Regards, Team eZee. VR Verified Reviewer General Manager Hospitality Used the software for: Less than 6 months ### "Best and easy software " September 16, 2018 5.0 I am using this software from last three months and it is a good technology i have ever seen, i have worked in lits of software but there is no comparision with any one at all, because of the reports and notification and you can easily interface your lots of tevhnology with this software, automated inventory control work with this software and the channel manager and the cloud based softwares are also good of this software,even if you have a small hotel you can get the best and reasonable cost of this, Not all about the cost it is realy a good one With its features ... Go for this... Highly recommendable to all Pros User friendly and you can generate customerized reports as well, i can say no one can beat this software so far Cons No comments... As i like this software among all available softwares in the market, you can try others too... But my choice ezee only Review Source Response from Yanolja Cloud Solution September 25, 2018 Hello. Thank you for your review. We are glad that you are happy with the way eZee FrontDesk works for you. We assure you to keep imparting our best services. In case, you have any query, do reach out to our support team who works 24x7x365 just for your assistance. Regards, Team eZee Annor A. Software Sales & Support Manager Used the software for: 2+ years ### "Excellent software" June 29, 2018 4.0 Pros customizable and meets almost every requirements and their support is professional and good person to work with Cons few bugs occurs but that too in such a case technical team are always responsive and rectifies it as soon as possible Review Source Response from Yanolja Cloud Solution July 16, 2018 Hi Annor, we're glad to see your feedback here. We apologize for the inconvenience caused to you because of the bugs. But we assure you that we'll always be there to solve any issue you face. Keep sharing your suggestions at support@ezeetechnosys.com. Regards, Team eZee. Karin K. Hotel General Manager Used the software for: Less than 6 months ### "Happy so far, ease of use mostly and lots of help with the system set-up and many changes on our sid" June 1, 2018 5.0 Pros Ease of use, many features, connects everything from POS to PMS, also possibilities to expand into Payroll? Cons Not enough scope to do personalised templates for documents like invoices, registration cards, welcome letters etc. Review Source Response from Yanolja Cloud Solution June 18, 2018 Hi Karin, happy to hear that eZee FrontDesk is helping you out a lot in simplifying your hotel business. Regarding the personalized email templates that you mentioned, we do have several available templates from which you can choose. If you have any specific requirements for those templates, please let us know at support@ezeetechnosys.com. We'll come up with the best solution for you. Regards, Team eZee. Omer C. Senior Receptionist Used the software for: Less than 6 months ### "it was great experience ," May 22, 2018 5.0 Pros well there are many things to describe but in short everything is fine with the software, normally the layout imean icon setup on the board is amazing and better then other software which i have used Cons everything is fine with Rep ,thank you for nice support, and thanks to your team who is available 24 hours really appreciated Review Source Response from Yanolja Cloud Solution June 4, 2018 Hey Omer, thank you for the review. We are delighted with the fact that you are happy with the eZee FrontDesk. Our support team is always on stand by to help whenever you need us. Regards, Team eZee BD Bart D. Director Hospitality Used the software for: Less than 6 months ### "Do not consider eZee or Omni Hospitality as a partner" April 14, 2019 2.0 They do not meet goals, objectives or set meetings. They do not respond and are not open to any suggestions. Pros would have liked it if I had got only 10% of what they promised Cons They do not keep any of their promises. And they promise you the world before they sign you on. After that it's dead silent. Review Source Response from Yanolja Cloud Solution April 22, 2019 Hello, We assure you to look at the factors that you may be facing. It would be great if you could discuss your problems with your account manager. As they monitor your account closely, they will surely be able to help you with everything. Moreover, you can even get online with our experts on 24x7x365 live support. Meanwhile, Please keep sending your suggestions at cm@ezeetechnosys.com. We assure you to give our best efforts in giving you the best user-experience. Regards, Team eZee aD albertus D. IT Supervisor Hospitality Used the software for: 1-2 years ### "Superb PMS and Support" June 8, 2018 5.0 Pros The Support are very good, their team assist every problem that I come up with patient and fast response. they have a solid support team that 24 hr available. The POs also too good to be true. so easy to operate. All of the staff never complaint about the POS. Cons the integration for the accounting software, not all of the accounting software are support to be integrated to Ezee system. Only few of them But overall ezee are a All in one system so itself is enough for the middle F&B traffic Transaction. Review Source Response from Yanolja Cloud Solution June 18, 2018 Hi Albertus, it's great to see your review here. Thank you for admiring our product and our support team. Regarding your cons, we have integrated with most-used and in-demand accounting software in the industry. In case you have some other preference which is not in our list, please let us know. We will surely look into it. Keep sharing your feedbacks at support@ezeetechnosys.com. Regards, Team eZee. KM K M. Director Hospitality Used the software for: 2+ years ### "Great Software" September 21, 2016 5.0 Started using the software in 2011 for our first hotel. Just downloaded the demo, self taught ourselves to use and bought the license. Its an ezee (like the name) software to use. Very user friendly, hack proof (which is vital for businesses) and all encompassing. Just the click of a button and everything I need to know comes up Pros Ease of use, very direct, user friendly Cons No automatic updates, I wish the latest versions could automatically update Review Source Response from Yanolja Cloud Solution September 26, 2016 Dear K, Thank you for taking out time to write to us. We adhere to quality hospitality standards to make the process smooth for everyone. You can write to us at support@ezeetechnosys.com if you want to know more about automatic updates and how we can fix it up for you. We would appreciate the opportunity to discuss more on this. Regards, Team eZee! DW David W. CEO Hospitality Used the software for: 2+ years ### "The only choice in Hotel Management Software " September 18, 2018 5.0 Go and get it, it’s the best product. You can even trial it Free. Pros Fully integrated Modules. We use them all, Front Desk, POS, Centrix (Channel Manager) Excellent 24/7 Support. Cons None really. The product and the support is “Rock Solid”. The 3rd party integration processes are a little tedious. In my opinion these should be “plug and play” a part of the base product. I would like to use the cloud version except the price is way more than running a local server version. Review Source Response from Yanolja Cloud Solution October 5, 2020 Hi, Thank you so much for this amazing feedback. It is an absolute delight to serve customers like you. We promise you to keep imparting our best services. Keep spreading the word around. Regards, Team eZee GS Gedi S. reservation Hospitality Used the software for: 2+ years ### "Good PMS" June 4, 2018 5.0 easy inventory system Pros we using ezee FrontDesk in about 3 years, great inventory system, and most important can save guest detail. so no need to fill all detail for returning guest. Cons WIRU and WRD doesn't work sometime, its better to start do develope in FrontDesk instead of extra application. More specific or detail for reporting. Review Source Response from Yanolja Cloud Solution June 16, 2018 Hi Gedi, Thank you for your feedback. We are happy to learn that you are satisfied by the operations of eZee FrontDesk. Addressing your cons, we are coming up with new updates of WIRU and WRD on a regular basis to make your work easier. Do get in touch with our support team to get your queries solved. Regards, Team eZee. sT selvaraj T. Senior Front Office Asst. Hospitality Used the software for: 2+ years ### "WE FIND DIFFICULLTIES IN OPEN EZEE SYSTEM AND THE STAFF FROM EZZEE HELPed US TO SOLVE IT " June 1, 2018 5.0 easy to use. easy to get advise and guidance from ezee team. smooth operated. Pros Easy to use.Easy to connect with techical support when facing difficult. Give excellent respond and attention to our question as well. The action is so fast and have a good feedback from them. Cons No. If there is anything outstanding then we will connect ezee team to solve it.And it will be taken care for sure. Review Source Response from Yanolja Cloud Solution June 18, 2018 Hello Selvaraj, thank you for feedback. We are happy that you are satisfied by the operations carried out by eZee Frontdesk. Also, thank you for praising our support team. We assure you to continue giving our best services. Regards, Team eZee. SZ Syafiq Z. IT Executive Hospitality Used the software for: 2+ years ### "Easy to use. " July 3, 2018 4.0 Pros User friendly. Fast respond regarding the support. Fast action fix the issues. Easy to get any kind of report needed. Cons Sometimes, reservation not link to Ezee Front Desk. If guest from OTA modify reservation, sometimes Ezee will double post payment and did not change date according new reservationn. Review Source Response from Yanolja Cloud Solution July 16, 2018 Hi Syafiq, we will definitely convey your compliments to support team. We regret the inconvenience caused to you regarding double payments and reservation. We¿ve forwarded your concerns and our team will contact you shortly. For any other queries or suggestions, email us at support@ezeetechnosys.com. Best Regards, Team eZee RB Remedian B. Manager Hospitality Used the software for: 2+ years ### "Helpful Live support Team, Available 24x7 for countless time you visit and they are always there." May 21, 2018 5.0 Helped us to streamline the Daily operations. Pros This software is easy to use. Live support team is very helpful, especially Rep helped us lot and made work easy. Cons nothing for now and if there is any outstanding then will surely update and let them to and as always they will be there to help with. Review Source VP Vichheka P. Operation Manager Human Resources Used the software for: 2+ years ### "Best resolving and quickly responding" August 18, 2019 5.0 Updated and the team could fix it up quickly. Pros quickly and easy using. The team resolve quickly when we ask for helps Cons Find quickly the items and post it quickly. Review Source Response from Yanolja Cloud Solution September 13, 2019 Hi Vichheka, Thank you for your review. We're glad that you're having a good experience with our product and team. We're always there at your assistance in case you need any help. Regards, Team eZee. MK Mark K. General Manager Hospitality Used the software for: 2+ years ### "Getting better" April 19, 2017 5.0 We have been with Ezee for a few years. The team seems to be able to adapt to many different situations. They are very good. and I highly recommend them. Pros Ease of use. Customization Options Cons Some bugs that need fixing, BUT that's individual and situational Review Source Response from Yanolja Cloud Solution April 20, 2017 Hi Mark, We are grateful to see your review over here. If at all you feel there are any bugs that needs to be fixed, please feel free to contact us anytime. You can either get in touch with us on the live support or write to us at support@ezeetechnosys.com. We are happy to have associated with you for years. :) Regards, Team eZee! AW Aris W. IT Manager Hospitality Used the software for: 2+ years ### "It is a great product" May 8, 2017 5.0 Pros so detail and covered most department needed, eZee frontdesk is first choice, the live support is excellent servise around the world Cons need more learn for new employee, so they need more time to operate this software, every form is completely detail Review Source Response from Yanolja Cloud Solution May 9, 2017 Hi Aris, Thanks for sharing your valuable feedback. Our new team mates are trained under the guidance of the experts and shall definitely hold the grip in short time span. Rest assured, we are always here to provide you with the best of our products and services. Regards, Team eZee! SA Sami A. IT support Used the software for: 2+ years ### "Customer support was very supportive." July 12, 2018 5.0 Pros Easy to use and customer support very promptly. we are using this software daily,it is easy to use and user friendly. We love to work with this software. Cons Nothing, We use this software on daily asis and it helps our work done quickly, so there is no cons according to me , it is very helpful for daily needs. Review Source Response from Yanolja Cloud Solution August 2, 2018 Hi Sami, Glad to hear positive feedback from you. For any assistance, please do not hesitate to contact our 24x7 support or write to us at support@ezeetechnosys.com. Best Regards, Team eZee. EI Ezlia I. Supervisor Used the software for: 2+ years ### "QUICK RESPONSE" June 1, 2018 5.0 Pros This software are easy too used & easy to understand for FrontDesk operations and Finance Department. Cons The cons for this software is sometimes got problem with WIRU / WRD but eZee team quick solving the problem. Review Source Response from Yanolja Cloud Solution June 18, 2018 Hello Ezlia, Thank you for your warm feedback. We are happy to know that you find eZee FrontDesk easy. We assure you to continue imparting our best services. In case you have some query, contact our support team who are available night and day to help you out. Regards, Team eZee DK Debesai K. IT Manager Used the software for: 1-2 years ### "Its realy one of the best softwares" May 24, 2018 4.0 Pros Live support ia amusing. Thier help as quik and very helpful to us. even if it is hard for them they can transfer or ask developers and come back with an answer. I advice them to continue this good work. Cons I can not say. Since now I havn't said this thing is bad or that one is useless. Am using and helping clients and when ever we face such things, we already have the service pack update I can see the futures I wanted. Review Source Response from Yanolja Cloud Solution June 8, 2018 Hi Debesai, we are pleased to hear from you that PMS eZee FrontDesk is amazing you and enhancing your business operations. Thank you for this great review. Best Regards, Team eZee. MH Mehboob H. networking Used the software for: 2+ years ### "itz great experience eZee software " June 25, 2018 5.0 Pros itz work great ....every one try this....this software is owesome...i suggest every one to use this software...it is easy and reliable ... itz working very fast. .. Cons right now there is nothing dislike about software. if thereis anything we observer . we will surely contact ezee live cha support Review Source Response from Yanolja Cloud Solution July 2, 2018 Hi Mehboob, We are sure that you are enjoying your business automation. Appreciate your positive feedback. Best Regards, Team eZee JI Jim I. Owner Used the software for: ### "Software works most of the time, when it does'nt the customer service is clueless" March 3, 2015 4.0 I am happy overall with the software, but when a glitch happens with the program, not good. All computer software will have a hiccup at some point, so that is not a bother. What is a bother is when the software does have it's hiccup customer service doesn't have a clue how to solve it. They always say that they have never encountered this before and will have tech team look into it and we will contact you in 24 hours. They don't, so you call them back 2, 3, or 4 days later looking for the solution they promised 3-4 days ago and never delivered. The usual response is to update the software to the next version, having to take down the entire hotel operations, close the front desk, take down the server, all while the tech promises that it will take 10-15 minutes, it doesn't. Then after the tech team has been working on server on remote for an hour or so, problem seems to be solved, but each terminal now has to go through the same process, an hour or so on each terminal (we have5), which takes a long time. The whole while remember that the Hotel is not taking in guests, checking out guests, coordinating with the housekeeping, extending guests stays, putting in wake up calls, booking rooms online, switching guests from room to room, and the other one thousand things that a hotel of our size does on a typical day. This is a pain for something that is promised as so simple. So to sum it up in a few words......eZee to use, not to keep running. Review Source Response from Yanolja Cloud Solution September 10, 2020 Hi, Thank you so much for your review. We promise you to keep imparting our best services. Regards, Team eZee Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.