# Page 2 | eZee Frontdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is eZee Frontdesk the right Hospitality Property Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/174449/eZee-Frontdesk/reviews

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eZee Frontdesk

4.5 (184)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 2 - Reviews of eZee Frontdesk

## Showing most helpful reviews

Showing 26-50 of 184 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Ayichluhim A.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Ezee @ GPH"

August 31, 2019

4.0

Over eZee is a very good system as it more than meets the expectations and requirements of hotels of any size. There is always room for improvement.

Pros

Very feature rich and easy to use. Software is constantly being updated. Good 24/7 Online Support. Complete Integrated Hotel Software.

Cons

F&B Software eZee Burrp POS has no automated stop sell(freeze Item) when item is out of stock. Cannot make one booking for accommodation and Banquet event(It is very common booking in our region). We need consolidated invoice for Accommodation and Banquet for groups. Invoice templates are too long especially for group booking.

Review Source

Response from Yanolja Cloud Solution

September 4, 2019

Hi Ayichluhim, Thank you for the detailed feedback and rating us. Our software are made keeping in mind the requirements of general hotels with banquets and all-round services. Hence, you will experience a standard level of features in the software. However, we will surely see how we can improve your experience by trying to accommodate your requirements in the best way possible. Keep writing your suggestions to us at support@ezeetechnosys.com. Regards, Team eZee.

AS

Ajmer S.  
Manager  
Hospitality  
Used the software for: 2+ years

### "My Rep was very nice and helpful"

May 22, 2017

5.0

We are able to check guests in and out and do reservations and auditing

Pros

\-The check-in screen -It has a lot of search options It has many features It always has an error pop up It doesn't often hold information through to next time once save button clicked

Cons

That it has a lot of glitches and that the reservation and check-in screens are separate, and that you have to click into each online reservation to check if it has been assigned a room.You are also often unable to change the starting cash amount at log-ins

Review Source

Response from Yanolja Cloud Solution

June 15, 2017

Thanks for taking time and giving us a review. We are glad that you liked Ramiz¿s help with the software. Regarding the error that you mentioned, it appears to be random. Can you please share more details as to what causes it and how? That would help us identify the problem in our internal testing and fix it. Another news is we are working on, soon to be launched new design of the system, that would resolve your concerns of separate check-in and reservation forms. And for changing cash amount, it might happen if a user of last shift of the user was not closed properly. Then, system does not consider it as a new shift and user needs to enter starting cash. Please write to us at support@ezeetechnosys.com, we will be more than happy to make it easier for you :)

AA

Ahmed A.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Ezee front desk review "

November 25, 2022

4.0

Very good

Pros

The software have a good interface, intuitive and easy to use but the setting menu is not really that simple.

Cons

Some Asian OTA aren’t supported . Setting the booking calendar should be easier.

Reason for choosing eZee Frontdesk

I’m using the both softwares

Review Source

Response from Yanolja Cloud Solution

December 2, 2022

Hi Ahmed, Thanks for the valuable feedback. Your suggestions are very crucial to us and we would surely work upon them. I request you to write us on support@ezeetechnosys.com Our team will help you with the OTA issue. Regards, Team eZee

JE

Jay E.  
Owner  
  
Used the software for: 2+ years

### "Fully Featured, Does Everything you want"

January 11, 2018

5.0

Pros

This software allows me to be flexible in how I run and sell my hotel online. I can do basically anything I want with advanced features available. As my hotel has been growing, I really appreciate the software can handle the more "professional" things and grow along with me. Also, I appreciate the 24hr support, I've used it countless times.

Cons

Sometimes it can be a bit harder to learn than other software, because of the features. BUT, I still prefer this over a simpler software which would prevent my hotel from being professional.

Review Source

Response from Yanolja Cloud Solution

January 25, 2018

Hi Jay. Glad to hear about your growing hotel business and how we have been of help to you. Thanks for rating us and sharing your story. Regarding the learning curve, we hope that will be addressed in our recent release of eZee FrontDesk 7.0 which we have gradually started rolling out. Thanks.

MA

Menahem A.  
General Manager / System installer  
Information Technology and Services  
Used the software for: 1-2 years

### "Happy and satisfied"

May 21, 2018

4.0

Happy customer and active back end support

Pros

The simplicity - optimized options and readiness it is an out of the box solution that fit very well hotel operations.it helps optimize operations. I have chosen this solution for my client and i am very happy because my clients are satisfied.

Cons

The reporting module A PMS solution should be at lease giving access the consultant to produce reports that the client want to have. the fact that every time a report should be build has to be communicated to the developers is not professional . at lease for the partner of ezee like our company we should be able to produce those reports it is better and fast

Review Source

Response from Yanolja Cloud Solution

May 31, 2018

Hi Menahem, thanks a lot for reviewing us. Regarding the cons that you mentioned, we've not kept report generation generalized for our partners, since all our partners have different requirements and it does not turn out to be feasible to come up with a common report builder for all. Communication with the development team can help us understand your requirements better and fulfil those faster. However, we will definitely see where this process can be optimized. For any questions or queries, do keep in touch with your account manager. Regards, Team eZee.

OD

Omberai D.  
Network Administrator  
Hospitality  
Used the software for: 2+ years

### "Not yet out of the woods"

August 14, 2019

3.0

As an Administrator I feel Ezee Software can be improved especially by providing us with our own licensing portal where we can surrender and allocate licenses on our own. Also when the server is updated with a service pack, all clients stop working until I physically go to the client to put the same service pack, why cant the client automatically update from the server once the software is open on client machine.

Pros

Has virtually all functions. Not heavy on computer resources. Easy to use 24/7 Customer Service Responsive Customer Service Easy to install

Cons

Licensing regime is clumsy and confusing. Some support staff seem to lack basic knowledge on the products. No official training available for users and administrators

Review Source

Response from Yanolja Cloud Solution

August 20, 2019

Hi Omberai, Thank you for your review. Our training procedure is rigorous and covers everything for all kinds of users. Though, we're always open to suggestions on improvements. You can write to us at support@ezeetechnosys.com for the same. Similarly, the licensing procedure is developed by keeping in mind the security and accessibility aspects of all our users. We're constantly working on improving it to enhance your experience. We hope and we're sure that your experience with us will get better with time. Regards, Team eZee.

VC

Vijay C.  
General Manager  
  
Used the software for: 2+ years

### "Live support team is excellent always help full. Thanks a lot for the live support "

June 7, 2018

5.0

Pros

The software is very easy to use you can train a person to use it in just a couple of days and the imp part is the service , Using live support is very easy we get connected live by just a click and the executive always there with a welcome note and there to help you in all your problems and make sure that the query is resolved . Live support team is excellent always help full . Thanks a lot for the live support you guys are very friendly and best customer support team . three cheers and best luck !

Cons

no cons which we faced till now it is working very fine for us lot used many softwares but ezee front desk is really the eziest one very user friendly so no negatives from my side .

Review Source

Response from Yanolja Cloud Solution

June 18, 2018

Hello Vijay, Thank you for your warm feedback. We are delighted to learn that you find eZee FrontDesk very easy to use. Thank you for appreciating our support team too. We'll surely continue imparting our best services to you. Regards, Team eZee.

AkS

Ahosan kabir S.  
Sales & Marketing  
Hospitality  
Used the software for: 2+ years

### "Fully satisfied, the way my agent work is too fast to compared other agent before."

June 2, 2018

5.0

The software have lot of easy function to complete the business with easy hotel,

Pros

We are using more than 4 property this front desk software because of its function, which is more function able. Online support is also best to get help at any time. We love its channel manager too

Cons

1\. easy room reservation, 2, inventory manage, 3, quick night audit way 4, reservation details list, 5, back up and restore way, check in check out time, also have many more

Review Source

Response from Yanolja Cloud Solution

June 16, 2018

Hello Ahosan, Thank you for feedback. It's great to see that you're fully satisfied with our products and services. We assure you in imparting our best services. In case you have any query, contact our support team who are on their toes 24/7/365 to help you. Regards, Team eZee.

MRH

Mahbubur Rashid H.  
In-Charge, Hotel Management System  
Hospitality  
Used the software for: 2+ years

### "I like very much to use eZee FD and Burrp and fell really comfort"

August 20, 2019

5.0

I am using eZee Frontdesk since 2013 and I really love this application and think it is very effective for hotel management. Very easy to operate and similar easy to make some other realize.

Pros

easy to use, more effective and can customize. especially I think the support team is very much effective to use eZee cause their cordially assistance inspired us to use eZee application.

Cons

Some bug and some issues will take more time.

Review Source

EV

Elma V.  
Operations Manager  
Hospitality  
Used the software for: 2+ years

### "Mnarani Club, Kilifi, Kenya review"

September 12, 2016

4.0

The program is quite user friendly and assist in viewing a lot of data at a glance. We have little problems and if there are problems or queries, the 24hr assistance is fast.

Pros

The point of sales is directly linked and updated to the hotel operating system and easily communicates to the accounting system. it is also fairly user friendly.

Cons

there are many features that might be updated or added since the program was initially set up for our property. We might not always be aware of the new features or know how to use it to its full potential. Personal contact sessions every 2 years or so will be very valuable as there are certain issues that is very difficult to get sorted out via live chat or skype.

Review Source

Response from Yanolja Cloud Solution

September 14, 2016

Hi Elma, Thank you for your precious time to review us. We assure you that our team will keep bringing you quality service always. Regards, Team eZee

KC

Kenneth C.  
I.T Admin  
Hospitality  
Used the software for: 1-2 years

### "I like how easy and user friendly this system is, "

May 16, 2017

5.0

Data Security and Operation generally Downtime is very minimal

Pros

easy of use and 24/7 online support, Also it keeps every single transaction by all users, User privileges are well structured

Cons

Some functionality and templates I.e reports can not be changed to meet users requirements Like payroll module should be restructured to meet stands all all countries more so Kenya

Review Source

Response from Yanolja Cloud Solution

May 22, 2017

Hi Kenneth, Thanks for your feedback. We are glad to know that you found our system easy and user friendly. your mentioned Pros take us one step closer to our aim to facilitate you in best way we can. Regarding your thoughts on changing templates/functionalities, they can always be customized as per your requirements. Kindly reach us at support@ezeetechnosys.com And for Payroll Module, it is build to cater to all the essential payroll management needs as a part of a PMS system. If you are looking for advanced features, maybe you can try Aruti (http://aruti.com/). The best part is, this software is at present widely being used in your region. Do contact us for more details. Regards, Team eZee!

OT

Oscar T.  
Director  
Hospitality  
Used the software for: 2+ years

### "Personal in support are always helpful and instantly responding. Specially Govind!"

March 19, 2018

5.0

Pros

Easy to use, great value for the money! Also comes in different languages so we got it in spanish. There are other modules that are a complement and we will be interest in getting them; it is a full concept.

Cons

Almost nothing; it takes some learning time, but that is common in any new specialty software.There is always place for improvement so please keep updating this software as you guys always doing it.

Review Source

Response from Yanolja Cloud Solution

April 5, 2018

Hi Oscar. Awesome thing, you took time to rate us. Our support team specially Govind got highly motivated after reading your review. Yes, we do understand that every software has a learning curve, and we try our best to ensure its smooth and easy. We work round the clock on product enhancements and release them timely. Be assured of it. Have something to say? Feel free to write to us at support@ezeetechnosys.com. Regards, Team eZee.

SK

Sidath K.  
Manganin director  
Hospitality  
Used the software for: 1-2 years

### "User friendly property management system for Hotels/ Motels / Hostels and Villas"

November 11, 2022

5.0

Pros

The system has almost all the functionalities. It is easy to get used to the system.

Cons

it should have multi-currency functions.

Review Source

Response from Yanolja Cloud Solution

December 2, 2022

Hi Sidath, Thank you so much for this amazing feedback. It is an absolute delight to serve customers like you. We will surely consider your suggestion in future updates. Regards, Team eZee

KP

Koushik P.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Complete Hotel Solution "

August 26, 2016

5.0

The flow is easy and staff gets on to it soon with little training. Support is also good, gives new product updates every month with a release notes. Query handling and tracking is also perfect with the tracking nums.

Pros

The most lovely part is the integration.

Cons

Sold in the form of modules and anything u ask them is chargeable and not having integration with any WiFi platforms.

Review Source

Response from Yanolja Cloud Solution

August 27, 2016

Hi Koushik, Thank you for giving us the motivation to work with same zeal with your positive feedback. Meanwhile, if you are facing any issue or have any suggestion then we are always there for you round the clock. Over the years, eZee has earned a reputation for providing seamless IT solutions for the hospitality industry. Our services are pocket-friendly and go as per the industry norms. We would like to know more about the difficulty faced by you. Kindly write to us at cm@ezeetechnosys.com. Regards, Team eZee!

RA

Ricardo A.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Easy and straight to the point"

January 3, 2018

5.0

Many, from better control of recepction to less time having to control it, to the ease of its use.

Pros

I like the ease of use and overall the profesional asisstance you get with suppport when needed. Available 24/7

Cons

The translation is maybe not the best when the system is translated to other languages (ej spanish for example) but it is not a major issue

Review Source

Response from Yanolja Cloud Solution

January 10, 2018

Hi Ricardo. We are delighted to hear from you. If there is anything we can improve on translation part you can share your views directly with us on support@ezeetechnosys.com and we can improve upon translations for you. Thank You for your time and review. Regards, Team eZee.

SZ

Sohail Z.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Best PMS for Front Desk and Back End"

October 2, 2018

5.0

One of the best PMS for Front Desk and Back End

Pros

Variety of different Reports (I tried and used different softwares this is the best feature)

Cons

Inter-Connection with CRS still lacks but I still love this software

Review Source

Response from Yanolja Cloud Solution

October 10, 2018

Hello Sohail, We are delighted by the fact that you are so happy with eZee FrontDesk. We assure you to keep imparting our best services. Addressing your concerns, we would like to say that we are always working on the betterment of our software and hopefully soon, we'll be able to overcome the problem that you've mentioned. For any queries you may have, our support team is at your beck and call 24x7x365. Regards, Team eZee

MM

Mario M.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "After 8 years of operating the hotel and restaurant, we owe part of our success to Ezee"

November 24, 2017

5.0

Pros

What we like the most about Ezee is that it can do everything you can imagine. It is very easy to use and they provide great 24 hour support.

Cons

What we like the least is when we need to transfer licenses to new computers because of the series of steps required to do so.

Review Source

Response from Yanolja Cloud Solution

December 8, 2017

Dear Mario, We are gratified with your words and to know that our solutions have made your business simplified gives us the strength to do more. Regarding transfer of licences we believe such instances happen rarely. Also, we have to follow the process to keep a record of the Machine IDs to ensure only allocated licenses are used. Its part of our business policy. We regret for any inconveniences caused to you in this regards. Thank you for your feedback. If you have any queries, you know where to reach us any day. Best regards, Team eZee.

SSR

Somendra Singh R.  
Owner  
  
Used the software for: 2+ years

### "Ezee is a great software for Hospitality industry. Provide dealer training time to time provide vide"

November 16, 2017

4.0

Pros

Our cloud based product is so good.User activity and user roll is key feature of Ezee.Reporting part not good.

Cons

Reporting is not comfortable.Rechaking is also poor.So plz work on reporting part.Provide help video also otherwise arrange training session time to time .

Review Source

Response from Yanolja Cloud Solution

November 21, 2017

Dear Somendra, Thank you for taking time to write us. We are happy to serve you with the best services and solutions always. For your concern to reporting, we always have to consider our all the clients as their different businesses require different kind of reports. We will love to hear what problems or improvements you wants in terms of rechecking the reports. And product training is also be available on https://ezeecloudtraining.setmore.com/. You can reach to us anytime at support@ezeetechnosys.com. Happy to help, Team eZee.

JN

Joshua N.  
IT MANAGER  
Hospitality  
Used the software for: 2+ years

### "Great Experience so far"

November 1, 2019

4.0

great

Pros

Meets all the property needs so far and its working thanks to the prompt support every time I hitch

Cons

nothing so far i am ok with everything beside the amc price every year

Review Source

Response from Yanolja Cloud Solution

November 7, 2019

Hi Joshua, Thank you for your review. We're glad to see that our solutions are meeting your expectations and requirements. The AMC price we charge is as per the industry standards and a requirement to continue providing you 24x7 support as well as keeping you updated with latest technology. If you have any other concerns, please write to us at support@ezeetechnosys.com. Regards, Team eZee.

DM

Delano M.  
IT Assistan  
  
Used the software for: 1-2 years

### "The software Lags and has bugs but if that could be fixed it would be great"

January 24, 2018

3.0

I learnt a lot from software. Making reservation, updating and canceling. IT basically gave me and idea of what the hotel business is all about

Pros

Ability access information with the organization Sharing information is easy over the client server set up

Cons

At times it would freeze and affect the time to which work is done and it doesnt look good when there is guest standing an waiting at the front desk and there are times when some features would not work for example canceling rooms or updating rooms etc.

Review Source

Response from Yanolja Cloud Solution

February 5, 2018

Hi Delano. Firstly thanks for taking time to rate us. We are sorry for the inconveniences faced by you and we are always up to resolve our customer queries on our 24x7 live support. Also, I would like to inform you that we have released eZee FrontDesk 7.0 which has got a lot of performance improvements. You should contact your account manager for the same. Any further suggestions are always welcome on support@ezeetechnosys.com Regards, Team eZee.

MT

Maria T.  
Accountant  
  
Used the software for: 2+ years

### "it is not 100% accurate"

August 18, 2017

2.0

Pros

easy access and easy to understand. Simplicity is there and not too much complicated. can be learned by somebody new to system very quickly

Cons

figures dont tally when it comes to monthly tyearly and guest total and room total it just doesnt match when compared to actual or when done manually.

Review Source

Response from Yanolja Cloud Solution

August 21, 2017

Hi Maira, Thank you for sharing your experience with us. We take pride in simplicity of our solutions. We fathom the importance of accurate reports and that¿s why we pay attention that our system generates error free reports. It is highly unlikely that monthly and yearly guest total and room total are not matching. Still, we would be glad to check for your concern. Please connect with us at support@ezeetechnosys.com and will assist you further. Best wishes, Team eZee.

SH

Sochetra H.  
Business Consultant of Conical Hat & eZee  
Accounting  
Used the software for: 2+ years

### "I am the implementer of Conical Hat Software at BEST Company and also Ezee Software."

May 19, 2018

5.0

We can get margin when sale this software to Client for Hotel Management.

Pros

Functionality and Features & Quantity is enough to Hotel & Restaurant to control and manage their operation.

Cons

Permission allowance a bit complicate for users and have function that make user eZee to forget and use for a bit long....It make performance slow.

Review Source

Response from Yanolja Cloud Solution

June 1, 2018

Hello Sochetra, thank you for your review. We are happy that you are quite satisfied with the operations carried out by eZee FrontDesk, and that you're earning good margin on each sale. As far as the permission access is concerned, it is made to make your data more private and secured. In case you are not getting a hang on the operations, you can contact our support team to help you or avail a free product training. Regards, Team eZee.

JP

Julimar P.  
Hotel Administrator  
Hospitality  
Used the software for: 2+ years

### "We highly recommend the program we have been using it for more than 7 years ."

June 27, 2017

5.0

Pros

All the features are excellent and the price is a great asset. The costumer support services are very useful.

Cons

I am not able to customize the reports. Not even registration cards can be costumized without paying extra.

Review Source

Response from Yanolja Cloud Solution

June 29, 2017

Hi Julimar, Thank you for recommending us. It has been a pleasure serving you since 7 years and continued. For reports, we have 250+ report types to cover each and every business aspect and get desired data. However, they might appear unfamiliar in terms of format to you. But if you go through those existing reports you could find what you are looking for. Moreover, we are open to design customized reports but there is a small charge attached to it. Please do reach us at support@ezeetechnosys.com for more details. Regards, Team eZee.

AP

Andreas P.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Great product, fantastic support!"

December 21, 2018

4.0

Pros

Most information is immediately available, and the software is easy to learn with great results.

Cons

Unable to edit text in blocked rooms reason. There is no way to generate invoices, only if clients have checked in to a room. So if the hotel was full, and you were overbooked, you have a problem.

Review Source

PG

Paul G.  
IT manager  
Hospitality  
Used the software for: 1-2 years

### "User Friendly and dynamic"

September 13, 2017

4.0

Pros

Captures most features any Hospitality industry may want. From Booking and reservations, hotel POS etc. GUI is up to standard.

Cons

You have to be trained first or use the manual to be able to do everything in the software. But once you have been trained, you will be champion

Review Source

Response from Yanolja Cloud Solution

September 10, 2020

Hi, Thank you so much for your feedback. We're happy that you found our hotel software user-friendly. Well, just to assist you in operating the software, you can follow our tutorial videos on Youtube. You can contact our 24x7x365 live support if you face any difficulties. If you have any suggestions for our software and services, please send them to us at support@ezeetechnosys.com. Regards, Team eZee.

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