# Page 3 | eZee Frontdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is eZee Frontdesk the right Hospitality Property Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174449/eZee-Frontdesk/reviews --- eZee Frontdesk 4.5 (184) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of eZee Frontdesk ## Showing most helpful reviews Showing 51-75 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EG Ehab G. Manager and Owner Hospitality Used the software for: 2+ years ### "Friendly Product" October 7, 2016 4.0 It is very suitable for our small business of hotel apartments. We keep track of our hotel reservations and customer information. The customer service staff is very friendly and helpful. Pros The software is very easy to use. Cons I think that the photo feature on the guest information part of the software should be improved. I am still not able to use it. Review Source Response from Yanolja Cloud Solution October 13, 2016 Hi Ehab, Thank you for your detailed review. We always aim to improve and are ever open to suggestions. We would like to hear your views on the photo feature and more, for which you can write us at: support@ezeetechnosys.com or can directly connect to us on live chat here for any assistance you require: http://www.ezeetechnosys.com/livesupport/ Regards, Team eZee! JL Jairo L. Manager Hospitality Used the software for: 2+ years ### "Great job " March 4, 2019 5.0 Is a nice system, Rep did an amazing job for our FD very professional Pros Always help, any time we need for any situation we have Cons nothing, all is great for us and we hope to keep like this Review Source Response from Yanolja Cloud Solution March 8, 2019 Hi Jairo, Thank you for such an awesome feedback. Keep spreading the word around. We promise to keep providing the best services even in the future. Our support team is always at your service on support@ezeetechnosys.com in case you need their help. Cheers, Team eZee. EH Eka H. Admin Hospitality Used the software for: 2+ years ### "best customer support" October 24, 2019 5.0 Helpful customer support, especially executive. Pros great customer support, fast service via remote Cons version 6 seems easier to use than vers 7 and vers 6 wont be supported next year Review Source Response from Yanolja Cloud Solution November 7, 2019 Hi Eka, Thank you for your feedback. We're working hard to make your experience better with eZee FrontDesk 7.0. And we're sure you'll be able to see the difference in some time. Keep sharing your feedback and suggestions at support@ezeetechnosys.com. Regards, Team eZee. SF Syed F. Reservations Executive Hospitality Used the software for: 1-2 years ### "Simplicity" May 28, 2018 3.0 Pros Simple and user friendly. Pressing of each buttons are direct and easy to understand. Funtionality wise are normal and can be better. Cons Some of the reports & features are not comprehensive thus some of the features needs to be done manually. System's a bit slow and sometimes unstable. Review Source Response from Yanolja Cloud Solution June 9, 2018 Hi Fauzan, Appreciate your encouraging words for eZee FrontDesk. Regarding the reports and features you can contact our 24/7 support, who¿ll be able to solve it instantly. We're regularly coming up with enhancements and new features. You'll definitely be able to see your issues solved soon. About the system slowing down, we suggest you to see that your machine configurations are as per the software requirements. If not, we recommend you to update it accordingly. And, still if the situation persists, our support is there to help you out. Best Regards, Team eZee. ST Stanley T. Director Hospitality Used the software for: 2+ years ### " eZee Frontdesk\_Review" August 22, 2019 4.0 Helpful Pros Centralized all of our OTA bookings and details Cons Sometimes some server downtime or stuttering of performance Review Source Response from Yanolja Cloud Solution September 6, 2019 Hi Stanley, Thank you for taking out time to share your feedback. We're glad to know that eZee FrontDesk is centralizing your tasks. We're constantly working on improving our product performance to enhance your experience. Please get in touch with our 24x7 support team in case you're stuck anywhere. Regards, Team eZee. BG Bryan G. IT Hospitality Used the software for: 2+ years ### "Good Support" September 27, 2016 4.0 My experiences with ezeefrontdesk is good, I have this software 4 years ago and the support is great and always I have answer. Pros Easy to use. Marketing reports is value. Cons The only is, in my regions , Nicaragua, central america the time zone is different for the support and some time I need to wait hours to check the most dificult problems with the advanced team. Review Source Response from Yanolja Cloud Solution June 11, 2018 Hello Bryan, Thank you for your review. We are happy that eZee FrontDesk has made your work easier. Adressing your cons, we are working on making the advanced team available around the clock. You can always contact our support team for urgent matters at any hour. Regards, Team eZee. WS Wachikla S. Chief IT Architect Used the software for: ### "I have been really impressed with the effort that the eZee team puts in to improve the software." December 8, 2015 4.0 I have delt with a number of software companies but eZee has an outsatnding support team that's available to help you any time. Another reason I am so eager to work with eZee is that you are constantly working to improve your software and become the best. The software overall is amazing and gurantees value for your money. There are very few cons off course, like the fact that you have to preconfigure reasons for certain actions like voiding, cancelling a booking or room change (all the pre-configured reasons required). This feature is quite inconveniecing because you can't think of all the reasons there and then, it would be best if you left it open to give a reason when need arises. Looking at the way most hotels and Lodges operate in Zambia, the banquet module does not easily fit in as the Conference is charged Separate and also things like Buffet, tea break etc are charged individually. Last but not the least, In case where a client pays his taxes on cash basis, eZee does not provide a report that can give you tax only on cash settlements minus city ledger settlements. It would be a perfect systems with these few improvements. Review Source Response from Yanolja Cloud Solution September 10, 2020 Hi, Thank you so much taking time to write such a detailed feedback. We ensure you to keep imparting best services. We've noted your suggestion and have added it in our list. Rest assured, we'll do our best to improve your experience with us. In case you have any issue while using the solutions, you can always get in touch with your account manager or live 24x7 support. Regards, Team eZee KK Kevin K. IT Technician Used the software for: 2+ years ### "Great customer support, through live chat" June 4, 2018 4.0 Pros This software is great for budget oriented or luxury hotel alike, software implementation is easy to use and master and with robust features. Cons It has complications with the implementation of Malaysian Tourism Tax configuration for online bookings. Review Source Response from Yanolja Cloud Solution June 18, 2018 Hello Kevin, Thank you for your feedback. Addressing your cons, we try to implement all the tax provisions of the respective countries on time, just like we have implemented the provisions of Malaysian tourism tax and even GST roll back. If you're facing any issues regarding the same, please contact our support team at support@ezeetechnosys.com. Regards, Team eZee. AM Aadil M. IT Officer Used the software for: 2+ years ### "Been using Ezee for the past 2 years, its ezee to use. Nice PMS system." May 21, 2018 4.0 Pros Friendly user interface, Reporting is vast, Auditing is excellent Information database is excellent, restriction of users to certain modules and settings. Cons Configuration part is quiet hard for some modules, software is quiet heavy. Live support is quiet slow sometimes. Review Source Response from Yanolja Cloud Solution June 1, 2018 Hi Aadil, it's great to see your review here. We're constantly working to improve our services and products. In case you're finding any trouble with the system configuration, you can avail online product training anytime. Besides, our support team is always there for any assistance you need. Regards, Team eZee. HA Halima A. BI & CRM Specialist Medical Practice Used the software for: 6-12 months ### "Many features that works for the same" March 29, 2018 3.0 I don´t recommend it Pros A simple interface Simple for the hotelier Multi user works well Connect with Ezee Centrix Connect with Ezee Absolue Connection with the OTAs works well Cons Have 5 options for do the same Don´t have a redirection of the other Ezee softwares The support team is 24/7 Review Source Response from Yanolja Cloud Solution May 15, 2018 Hi Halima. Thanks for the review. Regarding the cons, you would also agree that every link is having different functionality and operations and it's just much better this way than keeping all together. Besides, our products are available on stand alone basis too, so it is not that feasible to add all the links together. However, you can always bookmark the links in your browser so that whenever the browser is opened, the links are accessible. You can also avail our free product training program just to ensure that you’re making the most of our products. We’re always open to suggestions on support@ezeetechnosys.com and look forward to serve you better henceforth. Regards, Team eZee. IA Ikechukwu A. Operations Manager Used the software for: 2+ years ### "easy to understand" June 7, 2018 4.0 NO Benefit at the Moment, you tell me Pros straight forward to understand, the Front desk Chart are so Supportive to Client. that makes E-zee soft to stand out in Product wise thank you so so very much. Appreciate it Cheers. Cons Nothing, is just that at some point you get hook up with the softwear. so far so good am so Impress with the chart online, so supportive and informative thanks so much Review Source Response from Yanolja Cloud Solution June 18, 2018 Hello Ikechukwu, it's great to see your review here. Our 24x7 support team is always at your service in case of anything. Regards, Team eZee PB Prasad B. Owner Hospitality Used the software for: 2+ years ### "Best & 7 star rating" October 16, 2016 5.0 I am using EZEE FRONT DESK hotel managment software in 3 of my property in INDIA ,CHENNAI ,TAMILNAD ,since 2009. Its the best because i tried many Hotel software , but nothing is equal to EZEE FRONT DESK. Pros Easy to use & 24 x 7 customer support . Cons Because fulfills all my requirements for my business. Review Source Response from Yanolja Cloud Solution October 17, 2016 Hi Prasad Bhat, You made our day with this amazing stars and comments. We are happy to know that our products and services could fulfill all the requirements for your business. We look forward to serving your business for long run. Do keep sharing your experiences with us. :) Regards, Team eZee! JI Jim I. Owner Hospitality Used the software for: 2+ years ### "Decent product, used for several years, graduated to a less expensive more robust PMS" September 28, 2018 3.0 Ezee was what we needed at the time when we first converted from paper and pencil. As software has developed for Hotels/Hostels Ezee has kept adding features but loosing out to products that are far less to operate. Pros It performs a lot of functions and I like the way it organized some things Cons Customer support was very difficult to work with and provided few, if any solutions. Finding the report you wanted to run was difficult because their is so many reports to run. If you needed to perform two different functions at the same time you could not, only one at a time. Review Source Response from Yanolja Cloud Solution October 16, 2018 Hello Jim, Thank you for your review. We apologize for the inconvenience caused to you. Our support team works 24x7x365 and we make sure that our support team mates hold experitise to guide you in every right way. For your concerns with the software performance, we suggest to contact our support team, as it may be possible that you must have missed you due AMC payment or may not be using the latest version of eZee FrontDesk. Regards, Team eZee pO paul O. front desk officer Hospitality Used the software for: 6-12 months ### "it was an awesome experience" February 4, 2018 5.0 it is an eye opener to me, that is to say i can make of of other challenging similar software anytime and any were i find myself working as a front desk personnel. Pros it is very efficient, time saving and detailed in serving the guest properly, i enjoyed working with the software as though it is part of me, and that is why if issues come i make sure i connect to you for repairs. Cons what like least about this is when the software malfunction while trying to attend to my guest. sometime it keep showing you issue boxes for solution, but is fine it only make me stronger by finding a solution to the issues. Review Source Response from Yanolja Cloud Solution February 8, 2018 Hi Paul. Thanks for your review. Regarding the cons, we have released eZee FrontDesk 7.0 which has got a lot of performance improvements. If you are yet to get an upgrade please write us on support@ezeetechnosys.com or visit live chat support and rest assured. Regards, Team eZee. NO Nkamushaba O. ICT MANAGER Computer Software Used the software for: 2+ years ### "EZEE Team support" August 16, 2019 4.0 Stable billing revenues Pros Its features and reliability and online live support Cons i like ezee software because its friendly to use Review Source Response from Yanolja Cloud Solution August 19, 2019 Hi Nkamushaba, Thank you for the feedback. We're glad that you are finding our solutions and services reliable. We're sure your experience will only improve with time. Regards, Team eZee. PL Paul L. IT Manager Hospital & Health Care Used the software for: 2+ years ### "eZee support never failed me once. Great Service!" August 30, 2018 5.0 Super easy and fantastic hotel system. Especially the support is 24 hours. I always get my answer. Pros Easy and great support. Customization with requirement has been prompt. Cons I can say literally none. Just the version 6's Stay view is a little bit unstable. Version 7 is much faster and stable. Review Source Response from Yanolja Cloud Solution September 1, 2018 Hello Paul, thank you for praising our support team in your review. It's great to know that you're very happy with how eZee FrontDesk works for your hotel. We promise that your experience with us will get better with time. Regards, Team eZee AA ALI A. OPERATIONS MANAGER/OWNER Used the software for: 2+ years ### "Best decision i made for my business" January 11, 2018 5.0 Pros Support team is excellent! they can get really busy at times but they always end up taking care of your software issues. Cons Random crashes/error reports, but rare. Certain reports are not 100%, however the support team does a good job of rectifying any issues that may arise. Review Source Response from Yanolja Cloud Solution January 25, 2018 Hi Ali. Thanks for taking time to review us. We have started rolling out eZee FrontDesk 7.0 which has drastic performance improvements so post this upgrade you would not face those rare system crashes. Regards, Team eZee. jG jimmy G. IT Hospitality Used the software for: 2+ years ### "it was wonderful Ramiz did a great job" November 3, 2017 5.0 helps me keep up with daily guests Pros easy to use and good reports for daily and yearly easy to keep up with monthly taxes and the DNR i love very much Cons I am just wondering that why some time its getting slow but over all its pretty good to use it and its fine. Review Source Response from Yanolja Cloud Solution November 9, 2017 Hi Jimmy, Thank you for your feedback. We passed on your regards to Ramiz, he was so happy to read this. We are glad you find our solution easy and helpful. Do drop by and send us a hello at support@ezeetechnosys.com. Regards, Team eZee. MM Michalis M. Manager Hospitality Used the software for: Less than 6 months ### "Wonderful total solution for our ARAGORN hotel and future ARAGORN hotels." December 13, 2016 5.0 After discovering this EZEE software solution, I took directly the 30-days free trial. Together with the manuals it is easy to start and there are so many possibilities. I regret only one thing and that is that I should found this software 3 years earlier. Now we are starting with the Ultimate EZEE program without any investment. Many thanks of Corfu - GREECE to all the EZEE sales and support employees. Pros It is easy to use and there are so many possibilities. Because we are going to start-up three more properties is the Ultimate EZEE program the perfect solution. Now investment and it is a perfect win - win situation. Even a triple win because the costumer wins also by the great service that we can give, thanks to the EZEE solution. Cons In the free trial and the manuals are sometimes differences, small things. Probably because of up grades of the program. Review Source Response from Yanolja Cloud Solution December 17, 2016 Hi Michalis, Appreciation from client always boost the team spirit - many greetings from our sales and support team. We are glad to have associated with you and look forward to serve you with eZee products and solutions for long term. If you have any queries or suggestions, please feel free to contact us anytime; or you can also write to us at support@ezeetechnosys.com. Regards, Team eZee! JP Jerrel P. Administator Hospitality Used the software for: 6-12 months ### "Excellent software and good service" November 10, 2017 5.0 It's a great help for our company. Pros My overall opinion of this software is that it is easy to use and i like the support is reliable and fast Cons Not in mine language. I would like to have the program also in dutch but thats tempory. Think that in time i will get use to the english version Review Source Response from Yanolja Cloud Solution November 18, 2017 Thank you Jerrel for sharing your thoughts with us. To listen up from you that our products and services were a great help to your business is satisfactory. And we are excited to know that our solutions benefiting in Netherlands too. While we have quite a few languages in our library, though we will definitely try to add Dutch to the list in future. However such requests from clients keep us motivated to do new things. You can write to us anytime with your valuable feedback, suggestions and if there is anything we can help you with at support@ezeetechnosys.com. RE Raju E. MANAGER Hospitality Used the software for: 1-2 years ### "I liked this software, as support team is always there for you.Siddharth Solanki always helps and re" June 1, 2018 5.0 Interface between eZee and Accounting software makes it very easy and handy for us to maintain the records. Pros I get the every statements from this software and The support team always helped me 24/7 to solve my issues immediately. I get the up gradation of the software every month. Cons Licensing cost for more then few terminals is the concerns. Multiple user license cost is slightly high. Review Source Response from Yanolja Cloud Solution June 16, 2018 Hi Raju, Your encouraging words for Siddharth and support team has been well appreciated. We've kept the best industry standard rates for licensing. However, in case of any query, please feel free to contact your account manager. Best Regards, Team eZee. AK Abraham K. Senior Engineer Used the software for: 2+ years ### "Friendly user hotel management eZee" August 20, 2016 5.0 Having an experience of more than two years with the system. And am having good knowledge of the system. Pros It is friendly user software with effective updates every time. Cons Till now it all okay but further some things need to be change. Review Source Response from Yanolja Cloud Solution August 27, 2016 Hi Abraham, Thank you so much for your honest feedback. Your encouragement is one of the motivations for us to provide the best service. You can always write to us at cm@ezeetechnosys.com if you want to suggest something. Regards, Team eZee! MM Mithun M. Software Support Used the software for: 1-2 years ### "Support is really good.Special mention to Ms Heena for the fabulous support" April 4, 2018 4.0 Pros Easy to use,friendly,good updates,flexibility,compatible in most of the platforms,suitable for most of the indusries. Cons Lacks some features based on current trend,updates face issues sometimes,updates release periodes are longer comparitively Review Source Response from Yanolja Cloud Solution April 23, 2018 Hi Mithun. Glad to see your review here. However we would love to hear from you further on what more features you would like to see in our PMS. Please write to us at support@ezeefrontdesk.com and we will consider them in our next release. Regarding updates, we are sorry you have faced some issues. However we are available 24x7 to resolve any such issues on our live support. Best Regards, Team eZee. AZ Amit Z. Hotelier Used the software for: 2+ years ### "we are using the software for the last 6-7 months up till now the experience is good!!" May 29, 2018 3.0 Pros User friendly, Easy to use, GST Compatible, Cost effective. Great help for making systematic hotel. Cons Nothing to dislike! If anything is there will check with Ezee Team and i believe they will assist me on it. Review Source Response from Yanolja Cloud Solution June 11, 2018 Hello Amit, Thank you for review. We are happy that eZee Frontdesk is working well for you. We assure to continue keeping up our best services. In case you have a query, you can always contact our support team. Regards, Team eZee AN Amanda N. Recpetion Used the software for: 1-2 years ### "Sometimes confusing but help staff useful" May 21, 2018 4.0 Pros The live support is helpful and always quick to respond. This is a very useful service to offer from Ezee. Cons It does not always link our conversion rates well and can be confusing when trying to split folios or currency. Review Source Response from Yanolja Cloud Solution May 31, 2018 Hi Amanda, thank you for your feedback. We at eZee are always eager to help our users in need. In case you're finding any operations confusing, you can take up free product training and get your queries solved. On the other hand, our 24x7 live support team is there to assist you round-the-clock. They will surely address your query on conversion rate linking. Regards, Team eZee. Similar Products Featured