# Page 4 | eZee Frontdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is eZee Frontdesk the right Hospitality Property Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/174449/eZee-Frontdesk/reviews

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eZee Frontdesk

4.5 (184)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 4 - Reviews of eZee Frontdesk

## Showing most helpful reviews

Showing 76-100 of 184 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EM

Elaine M.  
Director  
Hospitality  
Used the software for: 2+ years

### "I have been using this system for many years, it has made our business so much more manageable "

February 27, 2018

5.0

Manage stocks, point of sales, reports and tracking daily sales. the whole package, the easy use, the table set up and the point of sales are easy and billing quicker.

Pros

All the funtions, Point of sale, the back office and reports, and mostly the online customer support is amazing, One of the rep is genius and most patient and helpful.

Review Source

Response from Yanolja Cloud Solution

March 14, 2018

Hi Elaine. Thanks for the review. Regards, Team eZee.

RD

Richard D.  
XYZ  
Hospitality  
Used the software for: 2+ years

### "Test - Kindly Ignore"

July 21, 2016

5.0

This is a test review and please ignore it. This is a test review and please ignore it. This is a test review and please ignore it.

Pros

This is a test review and please ignore it. This is a test review and please ignore it. This is a test review and please ignore it.

Cons

This is a test review and please ignore it. This is a test review and please ignore it.

Review Source

MG

Marvin G.  
Clerk  
Hospitality  
Used the software for: 2+ years

### "Systematic"

January 31, 2017

4.0

we are trying to permanent using this user friendly software for our hotel and we would to tell that this is fit to our issue regarding on booking and check in

Pros

user friendly

Cons

it has a 24/7 assistance for queries

Review Source

Response from Yanolja Cloud Solution

January 31, 2017

Hello Marvin, We look forward to serve you for long with eZee hospitality products and services. Please do not hesitate to contact us if you require any assistance. Thank you. Team eZee!

PP

Penporn P.  
Guest Relation Officer  
Hospitality  
Used the software for: 2+ years

### "Easy Program"

March 26, 2018

4.0

Pros

eZee FrontDesk is one of the most user friendly. easier than other systems , Cust support is always helpful and clarifies any doubts or issue if you have.

Cons

Some time is slow motion, The seamless connectivity between the hotel channel manager and OTA saves time and ensures a quick

Review Source

Response from Yanolja Cloud Solution

April 13, 2018

Hi Penporn. Thanks for taking time to rate us.

SM

Siddhesh M.  
Reservation & Accounts  
Hospitality  
Used the software for: 2+ years

### "Great and easy to use"

August 22, 2016

4.0

I had been using this software for last 2 years for reservation purpose and i am finding it easy to operate.

Pros

Its is easy to use.

Review Source

Response from Yanolja Cloud Solution

August 27, 2016

Hi Siddhesh, Overjoyed would be an understatement to describe what we feel while reading your feedback. We appreciate honest appreciation and strive hard to maintain the positivity that we receive from our guests. Keep writing to us. Regards, Team eZee!

BS

Borami S.  
Hotel Manager  
Hospitality  
Used the software for: Less than 6 months

### "Training from Ezee HQ "

September 27, 2019

5.0

Pros

I have used this software for 3month and it is easy to learn and see overview the hotel operations efficiently. Ezee also provides necessary reports for user and also 24/7 live support is very helpful. The Hotel had a training from CSR, he provided us lots of useful information and support and was very patient all the time for any questions.

Cons

Written Training materials (Manual) are not provided for users and it also doesn't provide payment function through Ezee.

Review Source

Response from Yanolja Cloud Solution

October 8, 2019

Hi Borami, Thank you for your review. We appreciate your kind words. Allow us to mention that we do provide user manuals for eZee FrontDesk in its installation folder itself. Payment can also be processed through eZee FrontDesk via integrated payment gateways. We request you to check once, or contact your dedicated account manager to assist you with it. Regards, Team eZee.

ASM

ABU SHAMIM M.  
IT Manager  
  
Used the software for:

### "Ezee Absolute & Ezee Reservation"

February 18, 2015

5.0

some limitation of this software: 1) You should work more on room control view option. in room view option unconfirmed reservation(room is not allocated)+confirmed reservation( room is allocated) should be shown in together in total reservation number. And if user choose overbooking option then after room is over booked the value should be in minus sign and red color.( -1= one room is overbooked, -4 = four rooms are overbooked) . -1 & -4 should be in red color. then it will be really easy to unserstand reservation statistics for user. 2) In E-mail reservation voucher, the user can send E-mail only from one specified address. and also user can't send E-mail to more than one addresses. this is disgustin. because some times user need to send reservation voucher to more than one E-mail addresses. I am using Ezee absolute and Ezee reservation for last 1 year. And getting this 2 problem unsolved for last 1 year. other than everything is Excellent.

Review Source

Response from Yanolja Cloud Solution

April 13, 2015

Some time ago you reported below and we have worked on that enhancements. In E-mail reservation voucher, the user can send E-mail only from one specified address. and also user can't send E-mail to more than one addresses. this is disgustin. because some times user need to send reservation voucher to more than one E-mail addresses. Please go to ¿Edit Transaction¿ Option under system and you will see option for More Email's. We have sent screen shot to you as well. We hope this information will help you.

SD

Sheldon D.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Very Useful Software"

April 6, 2017

5.0

We are using eZee for more than 2 years now. It has made things more simpler and eased the extra burden mainly for the front office staff and enabling them to attend guest more efficiently.

Review Source

Response from Yanolja Cloud Solution

April 6, 2017

Hey that's great to hear from you Sheldon! Hoping that your business is running really well and making benefits with eZee solutions. :) Many Regards, Team eZee!

JW

Julia W.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "We are quite happy! "

June 3, 2017

4.0

Pros

We really like the support, they are always helpful and normally solve our problems quite efficiently.

Cons

It is sometimes hard to figure out what to do when you want to achieve a certain matter. We also don't like the rounding in the Burrp.

Review Source

Response from Yanolja Cloud Solution

June 15, 2017

Thanks Julia for your feedback, we are happy that you are happy with us. About the matters that you are unable to achieve, would you mind sharing the same with our support engineers at support@ezeetechnosys.com? They will be more than happy to make it easier for you. And for that rounding off feature, you can turn it off on item and receipt level, if you want. We¿ll guide you with that too, please write to us. Regards, Team eZee.

CS

Chandra S.  
Reservation Manager  
Hospitality  
Used the software for: 2+ years

### "Easy to Train and Operate"

June 23, 2016

5.0

We are very satisfy with Ezee Software. customer support is always available to help incase of any problem.

Pros

Easy to operate & train new staff.

Cons

Not found any.

Review Source

Response from Yanolja Cloud Solution

August 16, 2016

Hi Chandra Sekhar, Thanks for your motivating feedback. It helps us to move ahead with a new zeal. Keep writing. Regards, Team eZee

RW

Richurd W.  
Director  
  
Used the software for:

### "Very user friendly and reliable system"

January 6, 2016

5.0

It is very user friendly system. It will be good if we can have an auto night audit function as this willl be useful for SME business where manpower is a problem to employ a night manager. Also the language pack for the Chinese language need to be adjusted as a lot of the translated words are not right. If we can have a free hand to add in words for translation, it will serve the Chinese hoteliers in China well.

Review Source

Response from Yanolja Cloud Solution

January 6, 2016

Dear Mr. Wong, Thank you for the kind words, we appreciate you taking your time out for reviewing us. Regarding your request for Auto Night Audit, we have taken your request into consideration. Till then we suggest you use the quick night audit option, which work¿s on the single click operation and is the closest alternative to auto night-audit. You can enable it with below steps Go to configuration > Advance Setting > General tab >Night Audit operation >Enable the Quick Night Audit operation. Secondly, we are working on providing you with a better Chinese translation. However there is a provision in the system where you edit the translation. Change the language from below steps Go to Configuration >Miscellaneous >Master Language. Edit the Custom 1 Language to provide the accurate translation. We even have "abc" button on every window, from which you can edit the languages. Your dedicated account manager, Mr. Jay Dalal will email you the details as well.

KM

Khairul M.  
Reservation Officer  
  
Used the software for: 1-2 years

### "Really great and superb job from Ezeetechnosys staff. Helping us till done"

October 16, 2017

5.0

Pros

Easy to use and understand about this software. Great and really really really good tech will assist if have any problem in this system.Ezee Live support will always be the best and great team ever.

Review Source

Response from Yanolja Cloud Solution

October 17, 2017

Dear Khairul, We are grateful to receive your feedback. We are glad you found our services best. Our team is always eager to support clients like you. Stay in touch and say hello to us at support@ezeetechnosys.com. Best regards, Team eZee

EG

Ekaterina G.  
General Director (Owner)  
Hospitality  
Used the software for: 1-2 years

### "Easy to work and great support! "

December 7, 2017

5.0

Pros

Available 24 hours and very helpful,! Can connect anytime. Always try to decide all questions at the same time

Cons

many options easy to explain for staff how to use many languages perfect support we can cut out options which we need and add something during the work

Review Source

Response from Yanolja Cloud Solution

December 12, 2017

Hi Ekaterina, Thanks for the wonderful review. Our support team is delighted to get a positive wave from you. Best Regards, Team eZee.

DH

Dimpi H.  
Front Office Executive  
Hospitality  
Used the software for: 6-12 months

### "Ramiz Malek always support us whenever we got difficulty to use this software"

May 22, 2018

5.0

Now we are easily maintain our all data and documents with ezee and it is also easy to use

Pros

It is easy to use, users are friendly , easily change the rates and anything if guest request us to make modification

Cons

There is no any outstanding problem we are facing from ezee. the remaining concern will check with ezee team

Review Source

Response from Yanolja Cloud Solution

June 1, 2018

Hello Dimpi, Thank you for appraising Ramiz in your feedback. He is on cloud nine after reading this. We are glad that eZee FrontDesk is helping you in executing your operations faster and better. Our support team is always there to help you in case you have some query. Regards, Team eZee

EM

Eyvonne M.  
Partner  
  
Used the software for: 6-12 months

### "Online live support"

December 14, 2017

4.0

Pros

Best support staff I've encountered so far. Clear solutions and very patient. Keep up the good work Sagar.

Cons

Sometimes it can be confusing when you need to do certain setup in frontdesk and some in reservation.

Review Source

Response from Yanolja Cloud Solution

December 28, 2017

Hi Eyvonne. Thanks for appreciating our support team. We have passed on your regards to Sagar, hearing about the same he felt excited and motivated. Regarding the confusion if any, you can always reach to our 24\*7 support team and we will always up to you to resolve your concerns. For anything else, you can always write to us at support@ezeetechnosys.com. Thanks and Regards, Team eZee.

JP

Jayson P.  
IT Specialist  
Hospitality  
Used the software for: 6-12 months

### "Satisfactory"

May 31, 2018

5.0

Pros

the configuration feature because if you think that some features are not existing, you can just go to config to activate it

Cons

hard to look for some option because sometimes we didnt realize that other features can be activated to the config

Review Source

Response from Yanolja Cloud Solution

June 14, 2018

Hi Jayson, thank you for your feedback. We reckon that the best way for you to explore the configuration part is to get a complete product training of eZee FrontDesk. Besides, we're also coming up with new features regularly, which will make your hotel management easier. For any other queries, our support team is always there. Regards, Team eZee.

MJ

Marina J.  
Front Office Supervisor  
  
Used the software for: 1-2 years

### "I connect with online support because they are helpful, but today they extend my expectation BRAVO"

December 14, 2017

5.0

Pros

The online support ! He/she was so helpful and I received answer in just one sentence. Helpful with link and directly showed me the answer

Review Source

Response from Yanolja Cloud Solution

December 19, 2017

Hi Marina. Thanks for your amazing words. We are happy to hear that our support team has been of help to you. And we will continue to delight you. You can always write to us at support@ezeetechnosys.com if you have anything to say. Thank you, team eZee¿

EA

Elik A.  
revenue manager  
Hospitality  
Used the software for: 6-12 months

### "easy to use, problematic customer service"

December 23, 2017

3.0

Pros

overall, system is easy to use once you gain the knowledge or get trained, some features are self explanatory

Cons

the after sale service is very slow, requires many hours with support team to get an answer, and sometimes you have to chase them many times to get a reply

Review Source

Response from Yanolja Cloud Solution

October 5, 2020

Hi, Thank you for taking out time to review us. It gives us immense pleasure to hear such great feedback of eZee Frontdesk. Meanwhile, if you have any suggestion regarding our software or services, please send them to support@ezeetechnosys.com. Regards, Team eZee

BA

Bashar A.  
IT Manager  
Hospitality  
Used the software for: Less than 6 months

### "Ezee is easy"

September 26, 2019

4.0

great interface, easy to learn and use.

Pros

The simplicity of the software that make others looks complicated.

Cons

The transactions and finance movements in the systems which feels complicated in some ways

Reason for choosing eZee Frontdesk

very acceptable price, the support team is very helpful after some other members recommended ezee to use for our new project.

Review Source

Response from Yanolja Cloud Solution

October 8, 2019

Hi Bashar, Thank you so much for your feedback and kind words. We're constantly working on improving your experience with our solutions. In the meantime, we also suggest you to take a detailed product training to remove any confusion if you have. In case of any other concerns, please write to us at support@ezeetechnosys.com. Regards, Team eZee.

BM

Benjamin M.  
Computer Admin  
  
Used the software for: 6-12 months

### "EXCELLENT SERVICE DELIVERY AND EXCEPTIONAL CUSTOMER SERVICE"

June 14, 2018

4.0

Pros

PERFORMANCE ENHANCEMENT...USE OF CAPITAL LETTERS HIGHLIGHTS MY APPRECIATION!I hope to have an improvement on other areas like service pack updates

Cons

NOTHING :) I am happy with its performance and installation can be done easily with the help of the good customer support.

Review Source

Response from Yanolja Cloud Solution

July 2, 2018

Hi Benjamin, thank you for your review. It feels great to know that eZee FrontDesk and our support team is meeting your expectations and more. In case you're stuck anywhere, our support team is always available. Regards, Team eZee

EA

Elik A.  
project manager  
Hospitality  
Used the software for: 6-12 months

### "easy to use, not enough logic in place"

May 3, 2018

3.0

Pros

the product is easy to use, there are plenty lots of features to choose from, many frontdesk views to choose from

Cons

not everything working smoothly, many small bugs here and there which related to design. e.g history of reservations

Review Source

Response from Yanolja Cloud Solution

October 5, 2020

Hi, Thank you for taking out time to review us. It gives us immense pleasure to hear such great feedback of eZee Frontdesk. Meanwhile, if you have any suggestion regarding our sofrware or services, please send them to support@ezeetechnosys.com. Regards, Team eZee

WM

Waleed M.  
Revenue manager  
Hospitality  
Used the software for: 6-12 months

### "Live support team"

August 20, 2019

5.0

Pros

channel Manager. thanks for your help today , specially \[SENSITIVE CONTENT HIDDEN\]

Cons

for any problem we found support from your team.

Review Source

Response from Yanolja Cloud Solution

August 21, 2019

Hi Waleed, Thank you for rating us. We're at your service 24x7 to make your experience better. Keep spreading the word around. Regards, Team eZee.

ASS

Azrin Syafique S.  
IT Support  
  
Used the software for: 6-12 months

### "Thanks customer support for after sale service :)"

July 6, 2018

5.0

Pros

It is very helpful for hotel's management to manage their inventory by using this software. more important is that after sale service, their customer support help me a lot when i not able to do configuration in certain cases.

Cons

i do not know what to write in this section because i dont see any difficulities when using this software.

Review Source

Response from Yanolja Cloud Solution

July 16, 2018

Hi Azrin, Your compliments are of great value to us. Do regularly write to us at support@ezeetechnosys.com. Best Regards, Team eZee

VR

Verified Reviewer  
Assistant IT Manager  
Hospitality  
Used the software for: 1-2 years

### "Best serve for the boat"

August 21, 2018

5.0

The live support is very active and helpful

Pros

It is adaptable even for the boat shuttle

Cons

Not allowed the client to touch the SQL database

Review Source

Response from Yanolja Cloud Solution

August 30, 2018

Hi, it's great to see your review here. We're extremely strict regarding data security, and with regards to that; we keep the access to SQL database limited. However, if there's anything else we can help you with, please get in touch with our 24x7 support team at support@ezeetechnosys.com. Regards, Team eZee.

JK

Judy K.  
Managing Director  
  
Used the software for:

### "Overall ok"

March 9, 2016

4.0

After using the eZee Frontdesk for almost 4 years, we added the Mini Bar module. I must say that the mini bar module is very rudimentary and not worth the investment. But the Frontdesk software is easy to use and quite comprehensive on its own. However, there could be improvements in the reporting and cash auditing at a close of shift. It is not easy to track your payables by the charge group or type created. Close shift count is also very weak and is easily manipulated by staff as there is no control on it. The 24 hour support is good because there is always someone around to look into an issue when we face it. This is a great plus for the software.

Review Source

Response from Yanolja Cloud Solution

March 17, 2016

Dear Judy, We are thankful for your review. Taking into consideration your comment, our support team shall contact you very soon regarding the enhancements you requested. Your suggestions are indeed valuable to us as we look forward to keep building a strong bond with you. Regards, Team eZee

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