# Page 5 | eZee Frontdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is eZee Frontdesk the right Hospitality Property Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/174449/eZee-Frontdesk/reviews

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eZee Frontdesk

4.5 (184)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 5 - Reviews of eZee Frontdesk

## Showing most helpful reviews

Showing 101-125 of 184 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

Abdifatah M.  
Accountant  
Hospitality  
Used the software for: 6-12 months

### "I have been using this software since July, 2016 . It is well equipped software with ease usage. "

June 5, 2017

5.0

I GOT MANY BENEFITS FROM THIS SOFTWARE INCLUDING TIME SAVING , DATA KEEPING OF OUR HOTEL AS WELL AS GETTING ONLINE SUPPORT IF THERE IS AN OBSTACLES FACING ME

Pros

What i liked most about this software is how it keeps the data of our hotel and i absolutely satisfied the way it works.

Review Source

Response from Yanolja Cloud Solution

June 15, 2017

Thank you for your valuable feedback. We are delighted to hear that you are satisfied with our software. We take pride in serving client like you. Keep in touch. Regards, Team eZee.

NK

Niurca K.  
All Around  
Hospitality  
Used the software for: 6-12 months

### "Trainings Session & Contact for Ocean Z Boutique Hotel Aruba "

July 22, 2016

5.0

Hi This is Niurca an so far Im still learning cause this is all new for me but its a very nice experience

Pros

Since i dont have no experience the toturiols are very handy

Review Source

Response from Yanolja Cloud Solution

August 10, 2016

Hi Niurca, Thank you for your feedback and suggestions. Your request has been passed to the concerned person and shall be soon in contact with you. We hope all your doubts are clarified. You can share us more on: support@ezeetechnosys.com. Waiting to hear your experience.

CD

Chirag D.  
Partner  
  
Used the software for:

### "Good pms with lots of scope for improvements."

April 27, 2016

4.0

Ezee Front desk is overall a great software to use once its configured up to your needs. It is equipped with great features and reports when it comes to managing Front Desk. It is pleasure to work on something you can rely on. Pros : Highly customized. Stable Secured Good interface ( User friendly) Cons Banquet, housekeeping, laundry modules are unfit for working hence I don't use them. I seems nobody even wants to do anything about improving these modules till the year 2016 . Online support is highly taken for granted. Customizations are accepted by not looked up timely.

Review Source

Response from Yanolja Cloud Solution

May 11, 2016

Hi Chirag, Thank you for sharing your views with us. We are happy to know that you find our product reliable. Our team is always in the process of improvising and suggestions are highly appreciated. We apologize for the inconvenience, however, as we want to be thorough with your advanced requests, we pass them to the technical team and thus, resulting in more time consumption. We would really appreciate it if you could drop us a mail on: support@ezeetechnosys.com and we can incorporate your request ASAP. Regards, Team eZee!

SM

Shelley M.  
Front Desk Agent  
  
Used the software for: Less than 6 months

### "This software organizes the resort simply."

May 24, 2018

3.0

Pros

The thing I like the most about this software is the live support 24 hours a day! If i dont know how to do something I dont worry at all because help is always there! Manzil is the most helpful. Always knows how to fix my problem!

Cons

The thing i like least about this software would have to how it slows down the computers ram. Sometimes to the point of crashing.

Review Source

Response from Yanolja Cloud Solution

June 8, 2018

Hi Shelley, Manzil is overjoyed to hear your kind words of appreciation. To address your concern of system slowing down, we suggest you to expand your RAM as PMS eZee FrontDesk comes with a specific set of system requirements. On following the system requirements, you¿ll get optimum results. If you have any queries, our support team is always there at your service. Best Regards, Team eZee.

PP

Pankaj P.  
Owner  
  
Used the software for: 6-12 months

### "Totally awesome software with great features "

February 12, 2018

5.0

It has all features what hotel industry need. It makes work more easier The user interface is really good and easily understandable by anyone. Easy room. Check in and check out.

Pros

Accountability is the main purpose for me to buying this software. It has very nice features which makes easier to use.

Review Source

Response from Yanolja Cloud Solution

February 28, 2018

Hi Pankaj. Thanks for taking time to rate us. Regards, Team eZee.

SL

Shirley L.  
Reservations Manager  
Hospitality  
Used the software for: Less than 6 months

### " Easy to handle and user friendly. "

February 13, 2018

5.0

PMS along with channel Manger is supereb

Pros

As we are using Channel Manager of Ezee it is comfortable to see booking coming in instead of keying in all the time.

Cons

Few more features should be added. Offline booking rate option ie for TA, Corporate etc, so that any one can take booking checking rate. I need to check if the Meal Plan is deducted from the meal inclusive rate as the Tax is high for rooms.

Review Source

Response from Yanolja Cloud Solution

April 5, 2018

Hi Shirley. Thanks for taking time to rate us. Regarding the cons, we do have the feature for adding the special rates for Business Sources. Also, same goes with Meal plans, it can be done in eZee Frontdesk. Please reach us on our 24/7 LIVE chat support for the same so that we can help you in configuring the same. Regards, Team eZee.

JV

Jacqueline V.  
Receptionist  
Hospitality  
Used the software for: 6-12 months

### "As the Name, It's Easy........eZee"

September 9, 2016

5.0

It's Easy to use and Simplifies Work, to Use, Train, Operate And Technical Team's Support is as they say 24\*7.....

Pros

Easy To Train New Staff And Has Details

Cons

Haven't found Any

Review Source

Response from Yanolja Cloud Solution

September 14, 2016

Hi Jacqueline, We are hopeful that your experience is going to be at par with your expectations. We will look forward to more response from your end. Keep writing.

vL

vijay L.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "EASIEST SOFTWARE TO WORK WITH, ALONG WITH ROUND THE CLOCKTECH SUPPORT.... KEEP UP GOOD WORK..."

June 14, 2018

5.0

COMFORT OF MIND.. PEACE OF MIND....

Pros

LIKE NAME SUGGESTS. EZEE MEANS EASY. THEY R SELLING BEST PRODUCT WITH BEST SERVICE AND TECH SUPPORT.

Cons

HAVE NOT COME ACROSS ANY CONS YET.

Review Source

Response from Yanolja Cloud Solution

July 2, 2018

Hi Vijay, Thank you for your kind words. We assure you to provide the best of products and services further. Regards, Team eZee.

MG

Mary G.  
Personal Assistant to owner  
  
Used the software for:

### "The Title Says it ALL!,"

December 11, 2015

5.0

I have nothing bad to say about this program; it truely is amazing and Easy! I tried using a different hotel software for a bit but, I ran into so many problems and every time I had a problem solved I would just run into another; it took me a week and a half to get as far as I did (which wasn't that far) and with ezee, I almost have the program fully functional and running after only a few days! I love how every single little aspect is customizable so that you end up with a program that is completely tailored to your specific needs and preferences. The only not so great thing about this software is the price tag, it's a little steep for computer programming, but it is still a fantastic and Ezee product to work with. Thank You.

Review Source

Response from Yanolja Cloud Solution

September 10, 2020

Hi, Thank you so much for your kind words. It gives us immense pleasure to see eZee Frontdesk is streamlinning many of yoru mundane tasks. We promise you that your experience is just going to get better with time. :) Keep spreading the word around. Regards, Team eZee.

PS

Pooja S.  
Executive Front Office  
Hospitality  
Used the software for: Less than 6 months

### "its a very advance software & not difficult to use . "

May 22, 2018

5.0

After adopting ezee, operations are easy and streamline the business.

Pros

best feature is group options. Has made bulk options very easy & takes short time to do the group operations. & 2nd best thing is live support option. All the Customer support executives are very helpful & Respond promptly every time especially.

Cons

As of now we do not have any outstanding issues with eZee Software If anything else we will contact support team

Review Source

Response from Yanolja Cloud Solution

June 4, 2018

Hello Pooja, thank you for your review. We are glad that eZee FrontDesk has made your work much easier. In case you have any query you can always contact our support team. Regards, Team eZee.

sE

sabir E.  
Director  
Hospitality  
Used the software for: 6-12 months

### "Channel Manager Centrix integration"

March 7, 2017

5.0

So far so good. Support is as usual brilliant ! No complaints. Only ways forward when using and working with Ezee

Review Source

Response from Yanolja Cloud Solution

March 8, 2017

Hi Sabir, Hopefully you are benefiting with eZee solutions and services. Thank you for sharing your experience with us. :) Many Regards, Team eZee!

MRM

Mahbubur Rashid M.  
Admin, eZee (HMS)  
  
Used the software for:

### "eZee Frontdest"

February 14, 2015

4.0

I think eZee front dest is easier then other FD soft and most significant part is the support team's support. They are really very much helpful and cooperate. Their side by side work is really very nice and effective. I have a suggestion regarding FD configuration and that should be open for edit or customize printing settings for reporting. If it will be then i hope the report view will be accepted by the management.

Review Source

Response from Yanolja Cloud Solution

September 10, 2020

Hi, Thank you for your feedback. We're glad that eZee FrontDesk is making your work easier. We'd request you to please write your concerns at support@ezeetechnosys.com. We promise you to deliver the best services. Keep spreading the word around :) Regards, Team eZee

MF

Mabel F.  
  
  
Used the software for:

### "good but complicated system"

March 10, 2016

1.0

Pros good icon and images on program Cons very difficult to get a detailed business source report, Added agent details. There is no option one time group booking instead keep adding one by one. We are sometimes not informed on any software updates. Online support chat group helpful

Review Source

Response from Yanolja Cloud Solution

April 6, 2016

Dear Mabel, Thank you for taking your precious time to review us. We appreciate your unbiased review. To address your concern, we have 4 to 5 industry standard business source reports. Please do look into it and see if it covers the information you are looking for. If it doesn't cover your required information, we are here for you to customize the desired format. Furthermore, you can have one-on-one session with our trainer to give a complete guide on using the group booking feature of the product. You can book a personalized training here: http://www.ezeetraining.setmore.com/ Regards, Team eZee

MJ

Mohammad J.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great"

June 7, 2018

4.0

Pros

It will be great if then Ezee have own accounting program directly, Don't have use other provider. Customer reps are great, hope they can come to Lombok to share directly. hee

Cons

More simple will be great, easy to use and clear reporting is the mean purpose of an system.

Review Source

Response from Yanolja Cloud Solution

November 26, 2018

Hello Mohammad, Thank you for your review, we're glad that eZee FrontDesk is making your work simpler and saving your time. We're always working to make our solutions better and for that, your suggestions matter a lot. Please write them to us at support@ezeetechnosys.com. Regards, Team eZee

SJ

Solomon J.  
Implementation Support Specialist  
  
Used the software for:

### "One of the most versatile Property Management Software that I have used"

April 22, 2016

5.0

The eZee Front Desk & eZee BurrP! (POS) is at once, simply the most versatile and user friendly Property Management System that I have ever used. It is feature rich and is guaranteed to satisfy the diverse needs of most Property Management Solutions. Their customer service personnel are always ready to assist. Govind is always ready to assist us in any way possible and has always been able to solve our varied issues. Ravikant, their online trainer has been a huge help in us getting conversant with the finer points of the software that is not covered in a regular training session.

Review Source

Response from Yanolja Cloud Solution

April 23, 2016

Hi Solomon, Thank you so much for the energetic review. Our entire team, specially Ravikant and Govind are overwhelmed with your words appreciation and 5 star ratings. Rest assured, we love working with you as much as you love using our solutions, may be even a little more. Regards, Team eZee!

SK

Suresh K.  
Accountant  
Hospitality  
Used the software for: Less than 6 months

### "Really useful to handle the operations"

May 31, 2018

4.0

How to reduce the hospitality works.

Pros

configuration setup is user friendly and handling also very simple and need to be more improvements.

Cons

options are understandable, certain places the reports are make us bit confuse because we feel the same names are repeat, need few improvements on the reports area

Review Source

Response from Yanolja Cloud Solution

June 14, 2018

Hello Suresh, we're glad to see your feedback here. We suggest you to avail online product training to clear the use of each report. On the other hand, our 24x7 support team is always there for your assistance. Regards, Team eZee.

SM

SUPRIYA M.  
Recepstionist  
  
Used the software for:

### "Easy to use"

March 8, 2016

4.0

Makes procedure of check-in/ check-out easier, helps to control current and upcoming reservations. Monthly/ yearly sales option helps to analyse the revenue. Live support is reliable, fast and helpful. For a small hotel as ours there are too many options which are not necessary. Perhaps, there could be easier edition for small properties.

Review Source

Response from Yanolja Cloud Solution

March 14, 2016

Dear Supriya, We are glad to receive your review and to know that our product have eased your hotel operations. Considering your request for a lighter edition of the hotel software, we would request you to contact our 24x7 live support team. You can also contact us on: https://chatserver5.comm100.com/chatwindow.aspx?planId=243&siteId=64061 Or email us your suggestions at support@ezeetechnosys.com We wish for your hotel to prosper to great heights of success. Regards, Team eZee

SLM

Samson Lucius M.  
clerk  
  
Used the software for: 2+ years

### "For the first time i've been used this software of our works"

June 1, 2018

5.0

Pros

Really easy to used,friendly,gives the details reports for our files and thanks to admin Livesupport Ramiz to help me solved one of our problems.

Cons

Details of report easy for us to check the amount profit and submit our report to our headquaters.

Review Source

Response from Yanolja Cloud Solution

June 18, 2018

Hello Samson, Thank you for your feedback. We are delighted to learn that eZee FrontDesk has made your work more organised. Ramiz is surely glad to read your feedback here. In case you have any query, you can contact our support team who are 24/7/365 present to help you. Regards, Team eZee

AM

Asha M.  
Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Customer Service"

October 31, 2018

3.0

Excellent customer support from Support team

Pros

\- customer support - can do the basic functions

Cons

\- too many fields - unable to customise own reports

Review Source

Response from Yanolja Cloud Solution

November 9, 2018

Hello Asha, Thank you for your review. We're happy that eZee FrontDesk is helping you well in carrying out your hotel operations easily. We suggest you to share your report requirements with your account manager or drop an email at support@ezeetechnosys.com. Our team will look into it and surely guide you with a proper solution. I hope this helps. Regards, Team eZee

GP

G.Mohan P.  
Proprietor  
  
Used the software for:

### "Excellent Software and Very good Staff"

January 22, 2015

5.0

I am using this software from past Six years and very much satisfied with the product and their service. The very good thing i liked is their support response which is very polite and prompt. I would like to name Mr. Mehul who is always helpful and clarifies any doubts or issue if you have. They have 24/7 support team available on phone and online. This product is designed very well and they are doing their best by releasing updates almost every month. Being a hotelier i will definitely recommend this "Software".

Review Source

Response from Yanolja Cloud Solution

January 22, 2015

Dear Mohan, Its been immense pleasure and matter of proud for team eZee to receive such review.We always strive to give our best to accommodate all needs of our product users and thus we have been successful to keep our relationship endless.

JP

Julimar P.  
General Manager  
  
Used the software for:

### "Compare to similar products eZee Front Desk is complete in everything needed to operate a Hotel."

December 8, 2015

5.0

The software is very user-friendly and easly customizable which is a great asset because not all hotel offer the sams amenities or require the same documentation. It has a wide variety of add ons. The cons is that the only option for paying the maintainance fees are tru wiretransfer which poses a problem for our company. Also most forms have to be bought because the program doesnt bring empty templates, all have other hotels information. At least checkin form should be empty/standard.

Review Source

Response from Yanolja Cloud Solution

September 10, 2020

Hi, Thank you for taking out time to give your feedback. We are so glad that eZee Frontdesk is working well for you. If you have any suggestion regarding our solutions or services, please send them to us on support@ezeetechnosys.com. Regards, Team eZee

KK

Kruno K.  
Restaurant Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "eZee Burrp What a software!"

August 14, 2016

5.0

Easy to learn and easy to work with. Even do im new to this program i learn a'lot buy its demo you can keep your self occupied for hours and hours.

Pros

The details you can get from it.

Cons

Nothing until now.

Review Source

Response from Yanolja Cloud Solution

August 27, 2016

Hi Kruno, Thank you for being so generous and honest with your feedback. We take utmost care in keeping your comfort as our priority and we will keep doing that in future as well. Thank you so much for writing to us. Regards, Team eZee!

KA

Kamal A.  
  
  
Used the software for:

### "About Application"

November 21, 2016

4.0

Among all hotel online reservation application ezee is one of the best updated application which is more flexible and with more functions. Thanks all the ezee teams for this amazing and wonderful application system that helps a lot in hotel business system. And I hope there will be more upgrade and funtions in the days to come to make it more easy and convenience. Thankyou.

Review Source

Response from Yanolja Cloud Solution

November 22, 2016

Hey Kamal, It is so good to hear from you. Thank you for the motivating words for our team. We always strive to provide innovative and easy to use software for your hotel business. If you have any suggestions for us, please do write us at support@ezeetechnosys.com Regards, Team eZee!

AT

Anil T.  
Director  
  
Used the software for:

### "A software for budding professionals of Hotel Management."

October 1, 2015

5.0

Instigating eZee solution in our institute curriculum is one of the best decision we made, through this we can easily teach our students a great deal of practical knowledge of the hospitality industry. The interface with the channel manager, booking engine and POS became a perfect example for hands-on demonstration to students. I personally recommend eZee solutions to anyone looking for a powerful hotel management solution for hospitality education."

Review Source

Response from Yanolja Cloud Solution

September 10, 2020

Hi, Thank you so much your feedback. It gives us immense pleasure to be a part of your business's success. We promise you to deliver the best services. Keep spreading the word around :) Regards, Team eZee

IK

Ibrahim K.  
Sales & Reservations  
Hospitality  
Used the software for: Less than 6 months

### "Great product."

February 2, 2017

5.0

Very easy and efficient. Great customer support. So far the best I have come across after Micros Opera.

Pros

user friendly and informative, nice and neat design.

Review Source

Response from Yanolja Cloud Solution

June 4, 2018

Hi Ibrahim, we are happy to see your appreciation here for our product and support. In case you are stuck anywhere, you can reach out to our support team at support@ezeetechnosys.com. Regards, Team eZee.

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