iCIMS UK

iCIMS Recruit


4 / 5
483 reviews

Who Uses This Software?

iCIMS has 3500+ contracted customers within various segments and industries, and has grown their Enterprise customer base by 70% over the past 3 years.


Average Ratings

483 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • iCIMS UK
  • www.icims.co.uk
  • United States

About iCIMS Recruit

Want to win the war for talent? Our applicant tracking system (ATS) makes it easy to find and hire the best. As one of the largest standalone talent acquisition software providers, iCIMS supports organizations in managing every step of their recruitment lifecycle, all within a single system of record. Scalable, easy to use, and backed by award-winning customer service, iCIMS Recruit is the smart, powerful applicant tracking system that works for you. View a Free Demo!


iCIMS Recruit Features

  • Assessments
  • Background Screening
  • Candidate Tracking
  • Internal HR
  • Interview Scheduling
  • Job Board Posting
  • Onboarding
  • Recruiting Firms
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Workflow Management
  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Board Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal

iCIMS Recruit Reviews Recently Reviewed!


Best Applicant Tracking System!

Jan 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like most about iCIMS is that their client service is by far some of the best I have ever encountered with a vendor. Anytime you need help their client support line is always available to help out and I have not had to wait longer than 5 minutes or so for an answer over the phone. Additionally, when you open a ticket with them on an issue you are having, they send you email correspondences for every update they have to share, which I appreciate because you are always in the know on how to move forward with issues you are having.

Cons: What I like least about iCIMS is that their focus is mainly as an applicant tracking system and not a full-service system that includes features like payroll, performance management, succession planning, etc. iCIMS has really mastered being a very reliable applicant tracking system, but they have room to improve moving forward as a full-service provider for companies.

Awesome Mobile; Great Product to Build Around

Sep 22, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality
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Pros: The mobile portion from the candidate side of things was really exciting - given the social aspect of recruiting, having a mobile-friendly app is a big plus. iCIMS also makes it really easy for hiring managers to be more involved in the process - in many cases, moreso than other products on the market - this translates to more hires, more quickly, and a better ROI.

Cons: I found that while working with this product at a past employer, there were problems with resume population. While this is commonplace among several softwares, this is really what stuck out here (when a resume was drawn in, the auto-populated fields were consistently misplacing information). Where this became a significant problem, was when candidates/applicants would then have to go through and manually correct and populate/paste their job titles, employer names, dates and work duties into the correct boxes after uploading a resume that was supposed to do this for them. It reflected poorly on us as an employer, and through meeting hundreds of candidates both in/formally, I found that many had abandoned their applications entirely because of this.

Recommendations to other buyers: Spend a lot of time understanding what the candidate experience will be, and understanding the limitations of software (i.e. sometimes stating that only docx files can auto-populate properly means that you are better off having a resume emailed to you and manually entering it into the ATS than having candidates run through a frustrating experience). Also, take a look at how you can build out your process AROUND the ATS - iCIMS has a lot to offer in this respect!

iCIMS is a very modern, robust, and customizable ATS that should work well across many industries and organizations.

Dec 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is a great product. As someone who has experience with several large ATS platforms, there doesn't seem to be a single product that does everything, but this one seems to come the closest by far.

Pros: I really like that it can be easily customized to suit our needs, and can manage the recruitment pipeline for a wide variety of candidate types and requisitions. It also provides many data points and intuitive reporting capabilities. It has a nice, clean look and feel to the UI. They provide strong customer support whenever there are questions or issues. It integrates seamlessly with many other vendors and HR products.

Cons: They could make a few improvements. It feels like sometimes there are a few too many "clicks" required to drill down to the info needed. Also, it would be great if they could include a feature to view the "last viewed candidates," or "last viewed requisitions." It would help speed things up when trying to move quickly between multiple candidates and requisitions.

iCIMS Recruitment Review

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: iCIMS has the capability to house multiple jobs at once, which is perfect for corporations of any size. You are able to assign different managers for different positions, so managers do not have their own dashboards filled with (or access to) jobs that are not their own. As candidates apply, and positions are hired, there are many, configurable, statuses you can use to organize the applicant flow. Based on the positions and statuses, there are reports you can run as well to track your progress and view overall statistics on your recruitment process.

Cons: The reporting feature is incredibly capable, and has many options, but putting the reports together is not always user friendly. Sometimes it takes more trial and error than you'd originally expect it to.

The support team is responsive and helpful.

Jul 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure.

Cons: The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working.

Overall: Enabled our hiring and onboarding process creating an easy visible way for candidates to reach us as well as automating the onboarding process.

Slow Start - Strong Finish

Aug 11, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The system is malleable enough to adjust to different process flows and offers enough "free fields" to allow for companies to track unique needs in handling data. Plenty of notes fields and calendar integration. Web based so it's portable and can be used by traveling hiring managers. Handling of resumes in the system is fast and efficient.

Cons: The reporting function can be cumbersome because you have to know what every field IS and what it is named, and what it does, to make an accurate report. Field Titles sometimes don't make sense. There is a lot of trial and error in the process to set up reports.

Overall: I have been involved in an iCIMS implementation from scratch and walking into a company already using the software. I found the system to be robust and a large portion of the time fairly easy to use. Training videos are a must for anything beyond basic usage.

Recommendations to other buyers: A library of field names, what they do, how they report and what they represent would be a great asset, especially if you could jump to it while in the reporting function. The new TAGS are GREAT! Really useful, have already created new tags and made shortcuts to lists of TAGGED candidates, great for sharing resumes, proposal work, etc.

iCIMS Products Review (iRecruit and Onboard)

Jul 13, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: - Great recruiting and onboarding tool to fit the needs of a mid-size organization. - Great value for the money spent.

Pros: - Exceptional customer service on all levels. - Working with customers to fit their budget. - System configuration flexibility. Lots of configuration tools available to the system admin on the front end. - Decent reporting. - Continues improvement of the product. - Work with customers to improve the product. Yes, you as a customer can influence development team to improve product features. - Customer oriented. "Can - Will do" attitude.

Cons: - Still need to improve reporting capabilities. Even though reporting is easy to use and reports can be fully automated, iCIMS still need to fork on developing tools for data correlation/query builder.

As the administrator for this system in my company's recruiting process, I work in it daily.

Apr 10, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most is the ease in creating and posting open jobs and recruiting for candidates through this platform. I also like the reporting features.

Cons: While it is robust in features, many of the uses and applications for our particular use are up to US to read about and try to implement. The Help Desk is there to assist but iCIMS really relies on the customer to be VERY active and knowledgeable, tech-savvy and solely focused on working in this system alone. My role is varied so it is difficult to keep up in this system with updates and new technology/features that are offered. As a result, we are not always 'up to the minute' with using the newest and greatest features.

Overall: Well, as a recruiting and applicant tracking tool, the benefits we receive are in these areas. One area where all electronic applicant/candidate files are kept and documented as they go through the process. The reporting from this is also quite helpful.

GOOD tool, great support, one big miss on features

Nov 01, 2011
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Pros: We're very pleased with the basic product and with the email support. Up time is like 99%; response time is usually solid. Features are good to great in most areas, and are regularly being advanced adn improved. seem to listen to most customer feedback and build on areas of suggestion -- like the major upgrade to knock out quetsions in the most recent built.

we use the system for unit and non, interns to executives, local to national field offices, and with one gaping hole, the product works very well.

Cons: the product has no email integration. so, candidate applies. i have a q for candidate. i send him an email out of icims. candidate answers that question? it comes to my email; it does not also come back to icims. as a result, i avhe an intern who spends 10 hours per week copying notes back into candidate profiles. notes aren't there in real time , things get missed or misplaced, etc. it's a very real weakness that has caused us to seriously consider changing platforms 3 times so far.

Other miss? the cost for certain integrations such as background checks, and certian iForms use, is ridiculously EXCESSIVE. If you plan to have them hosting a lot of forms and data collection, be sure you truly understand the costs upfront.

the itneraction with sites like monster is nice in theory, but it cannot take into account your job posting profiles, so you end up with a plain, flat job ad if you use the tools, and again they are fairly expensive.

Overall: Overall a GOOD tool. Great email response time and support and most customization is easy. implementation was a breeze, and setup was smooth. price is good when compared to other tools in the market.

Capterra loader

iCIMS Recruit Review

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a complete iCIMS fan on all fronts! iCIMS allows me to perform my job and maintain order with candidate flow, statuses, and I am currently creating a platform for hiring managers to manage consultants, including an automated iForm for the statement of work.

Cons: The Connect Talent Pools are evolving but they do not provide the full flexibility of Recruit. I am still gettting used to them but the fact I can create Talent Pools to refer to easily is very attractive.

Overall: iCIMS Recruit solves our Talent business problem by enabling us to quickly and easily post jobs to our sites and move candidates to jobs as well as perform its core function of maintaining a robust database of candidates.

Comprehensive system but lots of clicks to get there

Sep 05, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: There are a lot of ATS systems out there. Look for a good one that can grow with your company. ICIMS charges for everv new technology they put out there, social media, website upgrades. They bank on you being captive since it is difficult to migrate to a new system.

Pros: ICIMS is a very robust system and has alot of capabilities, add-ons and overall functionality. It is highly configurable and allows you to add custom fields. There is a reporting feature that allows you to select specific report data and save the report for future. Additionally, libraries will store your requisitions, and other position information for easy reference through foldering capabilities. Tracks email communication through your outlook system, to capture both sides of the email conversation. Additionally, they have a lot of pre-recorded training and webinars to get to learn the system.

Cons: They didn't have a direct feed through Indeed and our positions were picked up randomly and after several days. Additionally, requisitions are difficult to post, show up with multiple fonts (even after various attempts at editing, which is a poor representation of your company.) ICIMS is very difficult for EEO/AAP reporting. Our standard reports didn't work well for this at all. Customer service is very hit or miss, some are really great, and others don't know the system at all. Account representatives are the same way, we just left them, due to their lack of interest to help us update the system set up after 10 years of use. There are alot of custom programming required to implement changes, and they didn't implement updates with the new DOL requirements. We had to ask for the new EEO forms for VEVVRA and Disability reporting requirements.

Capterra loader

Excellent company, product and experience.

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have lots of experience with recruiting platforms, both corporate and staffing environments. I love the ease of use, great functionality and it is highly configurable. The workflow components make it easy to scale a good process for efficiency and results.

Cons: I have used over 10 different ATS tools in my career and been part of implementing them all. With that said, there are none that are "perfect". This one is the closest. The calendaring/scheduling function is a bit clunky and needs more functionality especially self service.

Overall: Excellent performance, support and results from using this product in out Talent Acquisition process. We get results.

Capterra loader

Comprehensive TA tool that helps organizations drive forward leveraging the analytics provided.

Jan 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We enjoy the organized dashboard views and its ability to be customized. We also enjoy the availability and customization of the workflow process that enhances our ability to manage a better time to fill, maximizing our recruiting team's time.

Cons: To format e-mail messaging in a better graphic format one must know a little HTML to make it better as the basic editing tool is more text driven.

Overall: We have achieved our initial TA goals with the use of iCIMS; expand our job advertisement reach, install a well managed candidate process that enhanced our candidate experience as well as improved our hiring manager experience, and to be come a data driven talent acquisition business unit.

We are building on our second set of initiatives of building a stronger applicant pipeline, increasing our communication with passive and engaged candidates, and manage recruiting events through iCIMS.

Nov 01, 2011
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

Comments: Watchfire Signs has been with iCIMS for about 3 years now. We previously did applicant tracking via spreadsheets, a dysfunctional access database, and paper files. (YIKES!) Our single installation manages candidates for everything from internships to VPs, from union to executives, and engineers, including people at field offices all over the US (no international). The implementation went smoothly and was fast because we didn't have a ton of data from other resources to bring into the system. The start up team was easy to work with. iCIMS is fairly easy to use, but in an effort to 'avoid clutter' they sometimes hide features in awkward places. Skills I'd like together on a single page are sometimes scattered about. Their help desk and esp email support are GREAT! Quick to respond, good clear answers, happy to assist with modifications, and an understanding of how a feature works. Very helpful. Sadly, their knowledge base that they shout loudly as the greatest support tool ever actually has very little data for skilled users. It seems to be mostly the help screens put into a slightly different format for beginners. The big gaping hole in the product is that it doesn't have email integration. So, if I want to ask a candidate a question, I do that out of iCIMS. When the candidate responds, it comes only to my outlook; also it does not go into his/her record inside iCIMS. The result? I have an intern, who's job 10 hours per week is to, update the candidate's records. We know not everything gets there and certainly not in a timely manner. They use a ticket tracker system to handle their customer service tickets, so they know how important this kind of functionality is, and hopefully they are looking at it to figure out how to merge it into their own product ASAP. We have nearly left iCIMS on three occasions to go to another product that has this functionality built in, but luckily we are too busy hiring to spend time researching a platform change.

iCIMS has been the most customizable ATS i've used

Jan 22, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting and dashboard Customization is best in class

Reporting Speed, output, and scheduling are excellent

Customer Service team will rarely ever give up regardless of task difficulty

Cons: Lack of advanced filtering/reporting options

A funnel feature

Graphic dashboard option should be customizable

Should be able to merge search results. (if i use a person search based on a recruiter workflow criteria, i get too many duplicates with recruiting search)

More flexible any/all search conditions

Easier to search recruiting workflow history

Safe merging person profiles

Overall: I got my start in HR analytics.

ICIMS

Apr 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, I cannot say enough about the ease of use with the iCIMS applicant tracking system. Having demoed many other systems, nothing came close to the layout with iCIMS. Also, the customer service provided by all of the iCIMS representatives is outstanding. We have been able to fully customize are settings to our organization and iCIMS has been there every step of the way to help us.

Cons: I don't have any real cons with the iCIMS applicant tracking system besides the fact that it's only an applicant tracking system. I would love to see the company expand into other offerings.

pretty easy to use/figure out - test the # of resumes before buying though

Oct 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: if it gets you resumes like it should - I'd recommend it. The reporting is not as malleable as I'd like either..

Pros: easy to use, figure out, search jobs/candidates/users within the system. pretty user-friendly. it's nice that you can create a library of forms (you pay per form that's stored in the system), the qualifying/screening question bank and the quicklinks/shortcuts on the left that you should pin - that's a nice feature so you can see who's applied recently regardless of the job

Cons: we're not getting resumes like we have with other systems - now that we know this, I've heard that it's hit or miss when companies use iCIMS - they either get a lot of resumes (bc it's supposed to post to several job boards for you) or it gets very few. iCIMS can't really help or figure it out either - just luck of the draw if a company will get the postings/resumes like they expect (in other words, ask how to do a test trial to see how many resumes you get for a normal job you post all the time before buying) Aside from that just have to remember to hit the refresh button after updating things and start from the beginning (dashboard) for it to show the updated info. it'll still update but you won't see it without the refresh and going back to the dashboard.

icims is AWESOME!

Aug 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, customer service support, functionality and the fact that they are always thinking ahead of the game as far as what's needed in recruitment for the future.

Cons: No cons, that I can think of.

Overall: I have used icims in two different organizations, I have implemented icims and the Implementation team is great, they assist in every way possible during implementation and I have used the help support team every time I have had the tiniest question and they have helped answer every single question I asked.

Recommendations to other buyers: During implementation, make sure you ask all the questions you need answered, that will assist you when you are using the system all the time after implementation is complete.

CAME BACK TO ICIMS

Mar 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Value for Money

Comments: Our HR department used ICIMS for a year and raved about it. Then our company moved to an "all in one" package to connect the functions between billing, payroll, HR and more. During this 2 year period HR simply had a data base of applicants .... not a recruiting tool. We came back to ICIMS specifically for it's ability to match our varied hiring flows, customize requisitions for each facility, hiring manager access, and the ability to capture metrics.

Pros: - Truly customizable - Easy set up process - after a few ATS we knew exactly what we wanted - Clean visuals - Intuitive design - easy for new Hiring Manager to learn - Catches duplicate applicants - Search and reporting options are vast! Not limited to a few canned reports. - Ability to capture hiring expenses - Nice addition of Connect to capture passive applicants - Nice integration with Job Target to push our jobs out to job boards - Responsive Help Desk Team - Multiple learning tools (printed guides, videos, web conferences) - Reasonable price - we had been paying more for less functionality and consistent performance problems.

Cons: NO CONS With this system we have all the basics... plus areas to grow!

Great ATS for recruiters / consulting companies

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great reporting features. Easy to use. Workflow is simple and intuitive. Recruiters love it. Screen layout is easy to navigate. Works well in a consulting firm environment

Pros: Ease of use Intuitive workflow Easy to track candidates against specific reqs. nice add on fields so that recruiters can add comments by req and then print a report with all reqs for that recruiter

Cons: More reporting flexibility would be good. This is the best ATS I have used, so I do not have much negative to say about the product. Every release seems to address past issues (such as reporting flexibility).

Overall - iCIMS has served as a very valuable tool for our company

Sep 18, 2014
5/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Each business has it's own needs. For an expanding consulting company, we needed something that had an ability to scale with us. This product allows us to share information on all candidates, update job requirements, and quickly adapt to the changing needs of our business. Also, the UI is simple, clean, and easy to understand which has given me the ability to train new employees quickly and get them up to speed.

Cons: Overall, the base version of the product is good, but as with everything, you need to buy more items to customize fully and get the maximum use. The workflows are manageable, but can get a bit complex when doing the personal customization. I'd like to see more options in certain areas vs only being allowed a numeric option. These are specific to our needs, but it's something to think about as improvements are made. The search function itself is basic and needs to be more advanced when doing complex Boolean searches. If you are trying to find something that will locate the same way Monster or Dice does for thousands of resumes, then you may be disappointed.

Recommendations to other buyers: Really identify the key needs for your business and how information needs to be shared. With all the different ATS systems out there, you need to evaluate the pros/cons for each. It's something that should be looked at from both the immediate need and long term potential. Look at workflows, steps, clicks, and how quickly you are able to input new information. All these things take time and need to be done correctly to ensure the information is inputted.

Excellent customer service - very user friendly for both the candidate and recruiter

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use - the ability to gather data from program to utilize the reporting function - ICIMS offers the best customer service of any software program we use within our company. Other departments are jealous of our customer service delivery.

Cons: Cannot think of one! I have done consulting work for other companies who use various ATS systems and they are complicated and do not allow the user to customize in the manner that ICIMS does.

Overall: Excellent customer service - ease of use for our recruiters - customizable - ease of use for the candidate

iCIMS - great software (flexible/configurable) and solutions-oriented support

Jul 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very configurable to meet our needs

Consistency across features/modules makes learning more intuitive

Excellent, dedicated, consultative account management and tech support

Great partners who help me to find solutions to system/business problems

New release enhancements show they do listen to customers' voices

Cons: Realistically, there are things I wish iCIMS could do that it can't yet; fortunately their teams are solution-oriented and work with me to find a way to accomplish what I want to do within the system.

Capterra loader

My iCIMS experience has been second to none all the way around! Great people, great product!

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: It's very user friendly, it takes half the time it used to take me in order to post, get candidates and get them onboarding! Best move we ever made switching over to iCIMS Recruit/Onboard!

Cons: It would be nice if managers got an email alert once candidates have completed 100% of the onboarding tasks rather than having to go in and check daily to see if they have completed their tasks. I realize there are reports which are great but a simple notification saying "Joe Smith has completed their tasks", would be awesome!

Trusted by leading companies

Aug 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: icims is defiantly suited to larger companies. It might a little over priced and not be as user friendly as some competitors like Workday.

Pros: Icims is well trusted by large companies for being able to provide custom recruiting software. They have the ability to solve very complex workflow and thus help companies automate process that used to be quite manual. With this they great features like automated requisition approvals making it easy for users. icims is ideal for larger companies with every complex internal process and structures.

Cons: Icims might be too complex for inexperienced users. It is ideal for larger companies and some if the features might be a little dated.

Implementation to go live has been a well organized knowledgable process with iCIMS

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Implementation was well organized and the team we had from iCIMS was incredibly knowledgeable. since go live the support has continued to be top notch, the Support center is again very knowledgeable and issues are resolved on the spot 95% of the time. The system is very user friendly and since go live we have made multiple changes that have been very easy and quick to implement

Cons: There really so far is nothing I don't like about iCIMS, other than Reports can not be built using Internet Explorer.

Overall: We are a pretty complex company with a variety of differences that iCIMS has been able to accommodate across our business groups. The system has been very user friendly for our recruit, hiring manager personnel. Reporting is very robust and has given us metrics we did not have before helping us to do better across the country and recruit times have diminished extensively

Great ATS for any size company!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: All but 1 of the employees that I came in to contact with were amazing. Great customer service, and Colin went the extra mile for us.

Pros: Sales team was realistic in what iCIMS can do and was very open about what it couldn't or what was on the roadmap. Implementation team was easy to work with and flexible. Response time from everyone at the company was faster than expected from Legal to Customer Support. Implementation of 2 large companies happened in 6 months vs. a year.

Cons: Once we moved from our original ATS to iCIMS the Talent Acquisition team wanted even more functionality than what we started with. iCIMS showed us what was possible.

Best Talent Platform

Jul 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The iCims talent platform is easy to use and is easy to organize your candidates. You can add notes in each profile and move them to each category of the hiring stage with ease. I recommend to companies who need help with their external and internal recruiting.

Cons: There are some days that the interface is down for a couple hours. It impacts our recruiting as we cannot do anything for the time it is down. Also, I found that the customer service is slow.

iCIMS is our corporate applicant tracking suite and we have used for the last 2 years.

Dec 12, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Lots of functionality that supports the entire sourcing, recruiting and onboarding process. Allow access from multiple perspectives and follow the flow of candidates throughout the lifecycle. Especially like the on pre-hire/onboarding tools.

Cons: It is not as intuitive to use, especially for hiring managers. Additional training and more intuitive approach would be helpful.

Overall: Ease of applicant flow, consistency, integration of assessments and all onboarding documents

Great ATS at a great value

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is reasonably priced and is well worth it. The program is highly customizable and the reporting and auto reminder features are great. Being able to set up position approvals and auto reports to be emailed out are a bonus!

Cons: While most things can be customized, some features cannot be customized. Every now and then, the help desk is not familiar with how to set up the program to meet all of our needs.

Overall: Effective candidate management

My experience with iCIMS is very pleasant.

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I enjoy the customer service help desk and how the representatives are very knowledgeable and patient. In addition, the layout of the iCIMS platform is very user-friendly. For instance, reports can be found in the "reporting center".

Cons: My company requires a lot of customization and iCIMS can't offer a lot of options. For instance, iForms have somewhat of a rigid format that make it a bit difficult to customize to better fit our company.

Overall: This system helps house all our talent for the projects my company is working on. It's useful and easily accessed anywhere, which is very important as we have many remote employees on our team.

iCIMS was a dream to implement. They did everything they promised and more.

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and having our complete recruiting database at our fingertips. iCIMS delivered on their promise of routine updates that seamlessly improve the user experience, whether you are an applicant, the Admin, or a hiring manager. And, their HelpDesk, especially at the beginning, was beyond compare. We knew them on a first-name basis and they could not have been better or more responsive.

Overall: Branding and consistency.

Almost there!

Aug 24, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: iCIMS is so close to being the best...I highly recommend digging in with self sourcing recruiters to learn what they do and then build the functionality.

Pros: Latest technology, multi-platform, easy to use, configurable, integration with LinkedIn, multiple modules, such as Connect (very basic CMS), ATS and Onboarding.

Cons: Does not have tracking tools for self sourcing recruiters. Needs the ability to easily track self sourcing activities, such as calls, emails, texts, etc.

Apr 18, 2013
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

Comments: TMR, Inc. is a government contractor in the Washington, DC metro area providing an assorted of IT services to the federal government. This is TMR's first on line recruiting system and we plan to go live on April 22, 2013. Before then, recruiting documentation was manual and laborious, though administratively consistent. We looked at two other on line systems including iCIMS and made the decision to purchase the iCIMS product because the overall system met our needs; the technology was state of the art and continually progressive; the customer service and training contained multiple layers of information and timeliness; the price was within budget and the we liked Nick Emlen, the initial representative from iCIMS we met. Our initial experience with Nick was clear and consistently professional. We wanted a system that paralleled our recruiting process at least 80% and iCIMS met this requirement. TMR also bought the JobMagic product which feeds all the social media sites and from everything we have seen so far it is indeed magic, technically awesome and benefits our current and future needs. We know this system will increase our recruiting productivity and delete a magnitude of administrative work. Lisa Yee is our implementation manager and meeting with her weekly to review and learn each phase of the product was more than delightful. We would leave the meeting with a feeling of accomplishment, good faith, and continued justification that we made the right decision with the iCIMS product. Initially she provided us a time frame for meetings with a set implementation date and we are right on target. Overall, we are looking forward to our new online system to assist us with our overall strategic needs.

Great recruiting and onboarding tool for a mid-size organization.

Jul 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Exceptional Customer Service on all levels.

- Lots of flexibility and configuration tools for system admin to configure the products on the front end.

Cons: Reporting needs to be improved. Even though the system is easy to create, run and automate reports iCIMS still needs to improve system reporting capabilities where queries can be built to correlate the data between different tables.

Overall: Streamlined recruiting and onboarding and automated reporting.

We went with iCIMS for our ATS solution

Oct 10, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great software, very easy to use. Has a lot of great feature that make the entire recruiting process seem streamline. One easy location for all applicants to apply. Easy to manage workflow to ensure all forms are completed correctly. ICIMS is a very robust tech savvy system that has a lot of capabilities. It has customer specific add-on options and the overall functi8onality is great. The reporting features are great and allow you to run specific report data. The libraries will store your job orders and other information pertinent to your position that makes it easy to use for future reference. Email tracking is a great tool. Lastly, they have a lot of pre-recorded training and webinars to help you to learn the platform. Applicants have the option to apply for multiple positions after initial profile is created.

Cons: The cost is so high. I have found other ATS services that are significantly cheaper. The time it takes to have the entire implementation go live is longer than expected and overall iCIMS could be more price effective.

iCIMS Talent Platform - Great technology, great people, my process!@@

Nov 21, 2011
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: Our Project Manager, Karen, did a great job tailoring the process and timeline to my needs, she did a ton of work that I needed help with, and she got us up an running before our expected go live date. Not only did she do a great job, she made me and my department look awesome to the company as a whole.

So far I have had zero resumes make it into the system that were not tagged with a source. I have had 15 referrals come in from the share and socialize buttons. I have had great results from the social product add-ons as well, 10 applicants via facebook and twitter. I have also sped up the process of getting a requisition approved by nearly 2 days time while saving myself the time of filling out requisitions for our hiring managers. We are also using the onboarding portal, which has lead to a much higher degree of accuracy regarding paperwork PRIOR to start date. The onboarding portal allows our entire HR team to view what is complete or still needed.

Cons: iFORMS have a recurring monthly cost on the onboarding solution. I would use a lot more of them if they were more affordable.

Overall: I think iCIMS is a great purchase if you are looking to buy an ATS that is built and focused upon being an ATS. Lots of other products in the market for social networking, HRIS, addons...but they all have lost sight of being a best in class recruiting tool.

Capterra loader

Hands down the best applicant tracking system out there. Easy of use & functionality are amazing.

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize the system to meet your companies needs. We have implemented Hiring Manager portals and integrated with one of their partner background and drug screen companies.

Cons: The reporting system can be a little tricky at first when creating them but you start to get the hang of it.

Overall: Being able to customize the software to meet our needs and the ability to create different dashboards for people within the company.

One of the best!

Apr 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: By far the best ATS and HRIS system I have ever used.

Pros: Very user friendly. . .you won't need to invest hours and hours into training. Automates a majority of the time consuming administrative functions of Recruiting and HR. Customer service is responsive.

Cons: Custom reports can be a bit tricky to master. Would be good if user had more ability to customize offer letter templates without going through their help desk.

iCims Talent Platform

Jul 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The talent platform on iCims makes it easy to search for new hires and to see where they were recruited from. There are reporting capabilities to run reports to view where your hires are being selected from. You can also put down if they were referred and who they were referred by.

Cons: It's hard to keep track of all the hires on iCims and to move them into specific categories if you want to be organized.

Easy to use and great service

Jul 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the customization of iCIMS. I can leverage the platform to meet my needs. Reporting and dashboard creation is phenomenal. The customer service provided by iCIMS is second to none.

Cons: When making platform changes or in system roll-outs, there can be an occasional domino effect - sometimes changing/updating one feature effects another feature and you don't know or realize it right away.

iCIMS is the BEST!

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like to make a software work for my organization's individual needs and iCIMS is completely flexible to configure how I need it, which was very little because it was already set up with best practices. Customer Service always comes through, and sometimes exceeds my expectations. Also, it was the easiest implementation we have had with HRIS software.

Cons: There are a few other things that we would like for iCIMS to manage for us :) But we understand that their niche is ATS so we will be patient until they expand...

Easy to implement and use

Oct 12, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, iCIMS is a great system but could be more price conscious for small businesses.

Pros: Great software, very easy to use. Has a lot of great feature that make the entire recruiting process seem streamline. One easy location for all applicants to apply. Ease of use for both candidates and recruiters.

Cons: High cost and add-on fees for items that should be standard with today's technology. Limited customization.

Good for managing the recruiting cycle, not so good for its search capabilities.

Apr 23, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I find it is very easy to disposition candidates, create positions and manage the recruiting cycle.

Cons: It is not that user friendly and a lot of the way it is configured does not make logical sense. We have over 30,000 resumes in the database and it is the last place we go to search for candidates because the searching capabilities are useless and it is very, very time consuming. There are so many features that we do not use because every single one will cost more money each month and it does not seem worth it.

Overall: It helps us to manage our recruiting cycle.

Feedback

May 11, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: If reporting was more real time and could update without having to run the specific reports every time. If it could update as you disposition candidates, that would be more useful as other ATS's have that feature.

Pros: New implementations clean up a lot of fixes, constantly updating the platform to be more user friendly

Cons: Reporting could be more user friendly, need to be very familiar with the iCIMS verbiage to better navigate thru the system

Capterra loader

Great experience low pressure

Jan 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very valuable to have some my ability to customize as an administrator. Not have to request that change be made by someone outside of the organization for every tweak is amazing

Cons: Reporting is not a flexible as Id like to report metrics for my organization the way my management would like to see it. Reporting is not as intuitive as the other aspects of the system.

Overall: It was a pain

Best VMS

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have worked on this for years now and this is the portal we used for our regular work. Starting for fetching the requirements to making submissions, creating interviews, confirmations and starts. It's a wonderful tool.

Cons: As we got a chance to use this from the client side, we haven't explored much to give you the disadvantages but as per my usage, its pretty good one and user friendly.

Overall: This helps us keep a track of all our recruiting activity where we can evaluate a recruiter performance, keep a track of the submissions, interviews and workforce.

Very robust software with the functionality I need.

Apr 12, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I would like to get more options for the increase in cost year over year.

Pros: The capabilities are seamless with my needs including simple navigation, iform capability, onboarding and many other tools.

Cons: The reporting is cumbersome and I sometimes need assistance to pull what I need. However, does have great capabilities, it is just sometimes too time consuming to try to figure those out.

completely configurable, just need to learn how to configure it.

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I think it's a great system. And their customer service is top-notch!

Pros: The way we can track one candidate's information and the ease of use. I like that I can always see and update their status with the a couple quick clicks. It's laid out really nice and makes sense for our daily needs.

Cons: Reporting is somewhat confusing and there are some aspects of the system that I've had to request additional training on in order to use it properly. When I search for something in the Help page, I find videos instead of simple answers.

Not very intuitive at all.

Feb 19, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I have been recruiting for over 20 years and have been using Applicant Tracking Systems for approximately 15 years exclusively on the corporate side with some of the largest tech firms in the world.

Pros: I don't really like much about this product. The candidate production is on par with other systems. It is quicker than other systems I have used....and that's about it.

Cons: It is not a user friendly product and I wonder how much they involved highly experienced. corporate recruiters in the functional design of the platform. There is a lot of wasted space and extra clicking that needs to be done. The system is not intuitive at all for a user. I have used Taleo quite a bit and found it to be much more compact in viewing candidates and their status. The search capabilities with ICMS are very hard to understand with their forms, filters, output templates, etc. I have to constantly go back to the instructions to figure out how to find jobs, particular hiring managers, etc. In addition I have had candidates on several occasions call me since they were having trouble uploading documents into the system. There are better systems or comparable systems available for less money. Each recruiter should't have to become a "super-user" in order to work in an ATS but that seems to be the case for ICMS.

Love, love my iCIMS products

Oct 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The iCIMS talent platform as a product is a treat to use. We purchased Connect and Recruit. From sale to implementation to daty-to-day use, I couldn't be happier. I found my Account Executive to be honest, knowledgeable, and I am happy to say I got exactly what I expected -- no empty promises. iCIMS can be used as is, or it can be tailored to the needs of your organization. Currently, I am in a fast growing organization of 450; but iCIMS was a great solution for my previous company of 3000 as well. From HR to hiring manager, the platform is user friendly. In addition to being a great product, what makes iCIMS a truly remarkable solution is the level of customer service and support provided by everyone you interact with at iCIMS. I highly recommend if you are looking for an easy to implement product and want a no fuss customer service experience.

Pros: Ease of use, customer service, free updates, iCARE support, overall value. The platform requires little support from your IT team or Sys Admin. iCIMS provides great technical support as well. Integrates with most HRIS and LMS as well as countless assessment and background check products.

Cons: None that I can think of.

Love iCIMS

Aug 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Social Distribution Integration, payroll system integration, ability to complete electronic onboarding, ability to customize as needed, customer service

Cons: The price is a little high to include their initialization costs which are extremely high and if you purchase more than one service, you have to pay multiple initialization costs.

Good product for hiring employees

Oct 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like being able to search by name or by job title to find who I'm looking for. It's nice to be able to view a person's profile and once selected to hire I can have all their documents together online.

Cons: I work at a place that does a ton of re-hires. For us it has been a pain to require people who come back every summer to remember their login name and password and re-do the current years paperwork. They end up making a new profile which makes it even more confusing for us.

Seamless implementation with unparalleled support!

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I highly recommend iCIMS; from implementation through support they are a great team!

Pros: Very intuitive and easy to customize! You can do all of your scheduling of candidates right in the system, no need to create separate calendar invites. I love that I can create as many email templates as I want so I don't have to craft the same message over and over. All of your communication with candidates stays in the portal as long as you initiate the first email from iCIMS.

Cons: Reporting is a bit tricky but they have webinars to help! Searching is also a bit tricky but again, they have webinars regularly that can help you manage.

Capterra loader

After a good implementation, iCIMS can be a powerful and efficient tool for recruiting and hiring.

Jul 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The configurability and ability to integrate with other software and platforms. Robust searching and reporting is also a big plus.

Cons: There can be a bit of a learning curve getting used to iCIMS and its features, but with a good implementation and commitment to their available training, this can be overcome.

A Lot of Features and Functionality

Nov 20, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Be prepared to spend a lot of time during the integration and adoption phase of using this platform. But once you get the kinks worked out, you'll notice a huge difference in the time you have to spend moving your candidates through the process.

Pros: The applicant tracking system is very robust and allows us to easily keep track of our candidates and where they are in our process.

Cons: There is a huge learning curve. Many of the features and functions are not intuitive, so we have to reach out to customer support.

Great system

Dec 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use onboarding information is great. I love how anyone can learn easily how to use this software from a office manager to to tier Recruiters.

Cons: I feel that this software needs a better tracking process. I still have to use my trello board in order to keep up with my potential hires list.

iCIMS: A User-Friendly ATS

Nov 06, 2014
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: iCIMS is a very user-friendly product. Someone with no experience in ATS systems could quickly learn how to use iCIMS. It's also a one-stop shop, providing various aspects necessary to source, communicate with, and hire candidates. It is an excellent recruitment resource! Being that we are regulated by the OFCCP, it is important that we have accurate documentation of our hires. iCIMS allows us to do that. As a vendor, iCIMS is also very strong. When our needs change, they are willing to listen and discuss options or develop solutions. Their help desk is also very knowledgeable and timely in their responses. I have met and worked with iCIMS for eight years. They are extremely professional and have excellent customer service skills.

Cons: We do wish it spoke with Oracle more easily, which would provide a more efficient and consistent work environment.

Recommendations to other buyers: iCIMS is a great product, whether you are a small company or a large organization. They are able to service various needs. First, determine what it is you are looking for in an ATS. What specific things do you need / want? Second, demo 2-3 different systems, talk to others, and get feedback about the different systems that have been reviewed. Finally, choose the product that best suits your needs.

Capterra loader

Excellent!

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and it integrates with all of our other tools so all we need is ICIMS. It's a great candidate experience and also 3rd parties.

Cons: the analytics, a little complicated to manipulate. However when I call ICIMS help desk for assistance they answer quickly and are helpful and pleasant

Excellent system for managing every step of recruiting.

May 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very interactive and broad range of functionality. Able to track an applicant from beginning to end with great amount of detail.

Cons: Because of all the capabilities, can feel overwhelming until you've used it for awhile. Once you get the hang of it, it's very efficient.

Overall: Easy to manage applicants.

Industry Leading ATS, but still has a steep curve on the back end.

Jan 22, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There is a lot it can do with regards to sourcing, recruiting, and on-boarding. They have already done a lot of the leg work for vendor searches also.

Cons: The admin aspects of the platform has a steep learning curve. Learning the system as the admin requires a person to start thinking within the levels of talent acquisition versus as just one process. The number of clicks for tasks is also way to high, needs simplified.

Overall: Its an industry leader in my industry.

iCims is a great platform to track applicants and keep their information in one place, and electronic!

Dec 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: It is a good tracking system that works way better than the alternative paper version of applicants!

Pros: Being able to review info quickly & easily while keeping them specific to certain jobs & all jobs. We can tag one person in multiple areas and have their info be sent to the hiring managers easily.

Cons: Sometimes it is hard to find a particular person when you have multiple with the same name, but it does have features that allow for a more specific search.

Very easy to use and great features.

Apr 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall was easy to use, just took some time to set up.

Pros: I like the option to add email responses for a quick and smooth process. Everything can be tracked and included in the reports.

Cons: Found it difficult to remove fields that are not used. Was not easy to set up in Outlook, but once we did it worked nice.

Easy and Helpful

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: iCIMS has been great for our team to use. It is super helpful in keeping track of all of the new hires coming in. The daily report has been a lifesaver with knowing who and how many people are in the pipeline so we can plan for getting new hires onboareded.

Cons: I don't have anything bad to say about iCIMS. It works great for our team and gives me all the info I need to know about the new hires coming into the office.

Capterra loader

Easily customizable platform that evolves as we improve workflow and adapt our recruiting strategy.

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Whenever I have a question; the customer service team walks me through a solution. They are pleasant and very knowledgeable, no matter the question.

Cons: Standard forms don't have required fields. If I want to make a field required; I would have to pay for a custom form.

Easy Applicant Tracking System

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, great product for recruiting!

Pros: Customize to fit organizations Needs. Very easy to make quick system changes to adjust to organizational changes.

Cons: Some system limitations. There is not standard phone field, making integration a little challenging. A workaround has been put in place.

Very Robust Applicant Tracking System

May 08, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is an extremely robust applicant tracking system that is allowing us to automate many of our processes, saving time and money. It would probably meet the needs of any company's applicant tracking needs. iCIMS also integrates with several other software platforms that we use. There is quite a bit of training available as well.

Pros: What we like best about the iCIMS Applicant Tracking system is that it's very configurable and can be customized to match our needs. Additionally, the integration is extremely thorough and the integration team is top notch and very responsive.

Cons: The integration and setting up to use the platform is extremely complicated. Although an integration manager walks your integration team through it step by step, it takes quite a bit of time and effort on the user's part. We also don't like that we can only have three attachments (of files) for each job. For instance, if we had a project timeline, a work scope, that would be two of only three possible attachments.

Icims

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product I used when working for a large corporation. Very strong product and can do a lot for the recruiting process as well as onboarding, etc.

Cons: The cost. Very expensive product, but the features are very nice and clean. Easy to use and can get complicated if you try and do too much.

Overall: Great product and great service. Easy to set up and this product does it all - recruiting, onboarding, HR, etc. Great for corporations/companies.

Capterra loader

iCIMS is an excellent resource for our organization.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customization!! We are easily able to modify the tool to meet the needs of our hiring managers and recruitment team.

Cons: I am a huge fan of iCIMS and while there are always small improvements to be made, I really cannot identify an area I do not like.

ICIMS

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: If it's affordable for your company, it is worth it.

Pros: It is easy to use. It is easy to learn. It has good searching capabilities. There is a lot of functionality.

Cons: It is very expensive. If you are a smaller company and don't need the bells and whistles, it is pricy.

A robust system that is easy to use and works well with other systems

Jan 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: API and connectability to other systems. Searching and reporting are very robust and easy to export. Mobile friendly for candidates. Dashboard brings critical items to your attention throughout the day. Customer service is great at resolving most issues on the first call.

Cons: Experience for recruiters on a smartphone could be better. iForms can be difficult to work with. APIs can be a little pricey.

Great Customer Service/Complex Functionality

Oct 16, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great ATS!

Pros: Customer Service reps are extremely helpful, friendly and always follow up. The system is completely configurable.

Cons: The functionality can be complex on the administrative side, mainly because every aspect of the system can be configured.

iCIMS (ATS) + iCIMS Connect (CRM) = Integrated ATS/CRM solution

Aug 15, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: + Offers an integrated ATS/CRM solution + Wide variety of integration add-ons + Very customizable + Reporting features

Cons: - Clunky user interface - Challenging search functionality - Costly integration add-ons - Hit or miss customer service

Great customer support, get ready for upcharges

May 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love that it is very customizable for your organization and needs. I have used this for 3 companies.

Cons: Anytime they add a feature it will be an additional cost. It has gotten to the point our company can no longer afford the software.

Great for onbarding

Apr 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software program has allowed us to go from a 95% paper onbarding process to a 95% paperless onbarding process. We have locations all across the US so this product has been great for us to use to onbard all of our employees virtually.

Cons: We had some difficulties connecting the program with our current HRIS which caused some problems, but ICIMS helped to fix the issues quickly.

Great app for candidate reporting

Sep 09, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: iCIMS Talent platform helped a lot with finding the right candidates for our organization. It helps us posting the jobs on our website and helps us reaching candidates easily. The app is easy to use. The visual charts are helpful for the reporting purpose.

Cons: it can also be tied up with our project management so we can assign people wit training projects initially. Sometime we ask candidate to develop very small projects to check their skills. So it will be good if we can use this along with our project management system.

Recommendations to other buyers: Good app to use for managing jobs available in your organization. It helps to manage candidate data easily and helps with the reporting as well.

Capterra loader

Pricey Enterprise Product Lacking in Updated User Experience

Dec 12, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: iCIMS is extremely customizable, down to view permissions at the field-level. I also appreciated that it offered the ability to view the system as a specific user to test said customizations. In a time where our business was growing and we did not have an established HRIS, it afforded us the ability to store data both recruiting and HR-related.

Cons: Since the product is enterprise, you are going to pay out the nose for it. After conducting several detailed demos for competitors, I found that in all cases newer products offered a fresher user experience as a fraction of the cost. That is what ultimately led me to transition to JazzHR. I was disappointed to see that in over 2 years of serving as the administrator, that there were zero improvements to the look and feel of the product on either the recruiter or candidate side. The lack of innovation partnered with pricing made it easy to part ways.

Icims is a great partner and has responsive customer support and service.

Oct 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Icims is constantly looking at ways to improve it's service offerings in support of their customers.

Cons: Icims is growing quickly and main POCs can change often, however, with positive change comes great reward for their clients.

I used to love it.

Sep 07, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: iCIMS has so many incredible features and add ons. Our database easily held over 50,000 candidate records.

Cons: The cost is so high. I have found other ATS services that are significantly cheaper with better customer services.

Great Customer Service and Ease of Use For All Users!

Aug 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The usability is very intuitive, for both the applicant/new hire and the recruiter/hiring manager. The releases are relevant to the industry and recommendations from clients. BUT the customer service is by far their best attribute!

Cons: Right now, there isn't anything I don't like. They recently added a search feature within a job for hiring managers, which was a pain point for them when managing a lot of candidates.

Recommendations to other buyers: When looking for a new ATS/Onboard system, make sure you have the list of Must Haves and Nice to Haves. When demo'ing the product make sure you have examples of the Must Haves and that the individual actually demo's the process vs. just saying the system can do the process.

Most user friendly and cost effective

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: N/A

Pros: It hosts a very user friend application process. It can be integrated with various backend servers.

Cons: Sometimes it is not as flexible as I wish it could be. Not every company has it.

Solid product but pretty darn expensive!

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Used with my previous firm and loved it, just too expensive for my current role versus a competitor which we went with instead.

Pros: Came across this firm early on about 10 years ago and was certainly impressed. Really great interface, good process flow and super easy to use.

Cons: Honestly only negative I can think of is the price which has increased quite a bit the past few years.

Capterra loader

Have used the software for 9 years, excellent tools

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: You can virtually customize it to pull data, run reports on anything you want to measure/track. Their help desk is amazing in helping to set up custom reports or anything you need.

It's easy to use and it keeps everything in one portal.

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that it integrates with our website. You can do emails and track your communication with the candidates. I like how easy it is to put job reqs on the site and to search for candidates and jobs.

Cons: I don't like the scheduling tool, it doesn't integrate with our email system. The social media site seems like it is disjointed.

Human Resources Manager

Dec 06, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Good program at a low price with great features.

Pros: The thing I like most about iCIMS is it's comparability with HRIS and ease of use. Post and tracking is real simple.

Cons: The least likable thing is reports. They are hard to make and the ones provided lack certain information. Portability is difficult, I used snipping tool for most of them.

iCIMS Applicant Tracking System

Aug 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. The functionality of the system is great. Having the option of pie charts to see where candidates are in process is a plus.

Cons: Many different screens to toggle through. Would be nice if all profiles were combined under one record. Approvals wipe out if have to reroute for approval after approvals were completed the first time.

Applicants & hiring managers feel iCIMS is effective & user friendly!

Oct 30, 2014
5/5
Overall

3.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to learn and navigate. The training offered is better than any other software companies I've worked with. iCIMS has webinars, dedicated account reps and a stellar help desk crew to assist with the very few issues that I've experienced. My favorite feature is that the sales people didn't promise me anything that the implementation crew didn't follow through with. That was a problem for us in the past, but iCIMS put us at ease!

Cons: I wish the reporting was a bit more user-friendly. There is extensive training available, but if the reporting was a bit more intuitive, it would be a benefit, because we wouldn't have to spend so much time learning the process and could spend more time running reports and analyzing data.

Recommendations to other buyers: Get to know the product from the get-go. There are many modules that I didn't ask about in the beginning and I feel our company could have purchased them when we first signed up with iCIMS, but adding them at this point has been a struggle for our company. We currently only use the applicant tracking module. I think the social media module would be fantastic to use and wish we could have added it from the start.

Good ATS and Recruiter friendly

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found the applicant software very user friendly as it allows to store records of candidates who are just not available on any job boards and passive sources. they just get it from their connected sources.

Cons: I am sometimes not able to open the application on my android phone as the application crashes most of the time.

Great ATS!

Oct 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Really enjoyed using iCims and hope i get the chance to use the ATS again

Pros: The customer service was amazing. Any issues we were having, we would email or call and it would be handled right away.

Cons: The implementation took a long time and the reporting was difficult to get information from. Wasn't user friendly when it came to reporting.

Solid ATS with the functionality and features that many organizations will really enjoy.

May 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It feels current and new, fresh. It seems to be stable, consistent, and user-friendly. It works as it should and even integrates with our less-robust payroll/benefits system.

Cons: There are some things that could be added or enhanced to make it even better. The Full User licenses seem to be on the expensive side.

Capterra loader

User-Friendly Tool for recruiting applicants

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is extremely easy to use, not just for hiring teams, but also for those who are applying for positions.

Cons: With many companies using this software, it would be nice if there was a module to connect the applicants' information so they don''t have to re-enter it from one icims platform to another.

Flexibility

Feb 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company uses the iCIMS recruiting and onboarding platform and I've found it to be most flexible from a front end configurability standpoint. In addition, we are a Lawson shop and the iCIMs technical team is very familiar with our integration needs. For example, our direct deposit integration now has a checkpoint on the iCIMs site that validates the routing number before the file is exported - it is a huge help in identifying/reducing typos by the candidate. Finally, with many of the support teams I've worked with over the years, iCIMS is hands down the most responsive and proactive.

iCims Changed Our Business

Oct 21, 2014
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: iCIMS is more than a product or a service. Its ability to be customized is its best feature, as it allows the flexibility you need within your organization to adapt to your business needs on a consistent basis. As a vendor, iCIMS has been the strongest partnership we've developed in HR to date. The level of customer service provided consistently exceeds our expectations and crosses all departments and integrations. I have never been disappointed with an interaction or support from the iCIMS team.

Cons: I think that the platform would benefit significantly from more intuitive options, such as autolaunching certain forms or documents or mapping to different tasks if one selection is made vs another.

Recommendations to other buyers: My recommendation would be to have a clear vision of your current recruiting and onboarding process, as well as the near future for these processes. The iCIMS platform is so customizable and offers so many options that it can be overwhelming if you are not organized or have not planned your process to a point where you can accurately identify plug-ins for the platform's options to enhance your process.

iCIMS

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The program allows the creation of templates to send letters to potential candidates which speeds up the process of filtering though applicants.

Cons: The software often lags and has unnecessary filters for candidates that makes using the software a nuisance at times.

Good features for a hefty price

Jun 12, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Good option for a large company, but not a viable solution for smaller companies.

Pros: This is a good system with a lot of nice features and integrations. The dashboard is clean and easy to use.

Cons: Each integration or customization comes at a high price. Searches are complicated and not user-friendly.

A good CRM with a fatal flaw

Apr 13, 2016
4/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: I love the LinkedIn integration page built right into the candidates profile. Also the interface is laid out very nicely, and the software is intuitive and easy to use once the initial learning process is accomplished.

Cons: The fatal flaw of iCIMS is the emailing. Whenever you send an email, it comes from an iCIMS email address with a long string of random numbers and letters, e.g. networksearch-14kls-5l6l@agents.icims.com. This is not ok! We can't have our candidates receiving a "personal" email from an address like that. All of the other CRM and ATS systems I've looked into allow the emails to be sent either through your own server or be masked to appear that they came from your personal address. This one flaw makes iCIMS unusable for our firm.

Recommendations to other buyers: Take into consideration the email flaw. If you ever plan on emailing your clients, than iCIMS is not the CRM for you.

Great functionality and customer service!

Jul 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, I am very please with the tool thus far.

Pros: Ease of use, customizable, integrates with ADP payroll, as well as background check companies. Also has onboarding module. Excellent reporting capabilities and integrated scheduling tool.

Cons: User interface is a little clunky and could be updated. I also would like to see the ability to assign competencies to jobs and interviewers and have a more user friendly interview feedback tool.

Oct 09, 2013
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

Comments: We migrated to iCIMS from an in-house legacy app written years earlier which cost us 3 full-time resources to maintain and enhance in order to keep abreast of the marketplace. We evaluated 3 vendors and chose iCIMS; it was not the cheapest, but we opted for it based on the relatively quick time to market for us and the feature/function set they provided out of the box. Integration was fairly smooth since we were a vanilla install. The HR folks took all the online classes (8 hours for all of them, I believe) and the self-paced nature was good as it allowed replay. We had a sandbox and were able to set everything up and then fix it with help from the iCIMS implementation team. We pushed iCIMS for a 30 day implementation of Application/Onboarding and they missed the time frame due to - what I believe - is just internal resource issues. It took 2 weeks, for example, to get an integration call just to discuss dropping a CSV file. They will tell you that their standard implementation timeline is 3-4 months! We said to just give us what they demoed and asked why it couldn't be quicker. They agreed to our timeline, and - in all fairness - would have made it had they been able to assign resources. Even after all of that, I'd still say that we received value for our spend! I recommend them.

Allows to store and track profiles, jobs, and workflows in a central location

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: iCIMS Recruit ie very easy to navigate and all the information needed was right there and can be customized

Cons: The background check vendor is not integrated with iCIMS Recruit, hopefully it will be in the future.

Overall: Provides customers with a configurable Applicant Tracking System

iCIMS Makes Recruiting Fun!

Sep 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We were "ATS virgins" when we started searching for an applicant tracking system for our upstart recruitment firm. iCIMS won us over with their genuine interest in helping us find the right solution. Their pricing is competitive, the dashboard clean and easy to understand, the platform 100% configurable, and the support is phenomenal. Our recruiting workflow practically runs itself. iCIMS really does feel like a member of our team!

Cons: Integration fees are the only thing we don't like. iCIMS charges a recurring monthly fee for integrated solutions. Although, if you talk with them, they'll cut you a good deal.

Recommendations to other buyers: Compare, take advantage of live demos, and ask lots of questions. We love iCIMS because it's super easy to use, the support is excellent, the staff is personable, and it's robust enough that it will grow with our business. iCIMS makes recruiting fun!