Who Uses This Software?

For sales teams.


Average Ratings

10 Reviews

  • 3 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    $18.00/year/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online

Vendor Details

  • MailTag
  • www.mailtag.io
  • United States

About MailTag

Chrome extension for email tracking, scheduling, and auto follow-up to increase sales.


117194

MailTag Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor

MailTag Reviews Recently Reviewed!


Capterra loader

MailTag is a very useful Software when it comes to Email Tracking. It works seamlessly in my case.

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: MailTag has a FREE Feature, that feature alone is a BONUS point for me.

If you're asking yourself if this Software is right for you, MailTag got you covered, you can always try their Free Service and if it's not right for you, well you don't really need a cancellation plan because it's already FREE.

Testing their Free Service works out really well. For instance, if you're a Marketer or a Salesperson or any kind of Job that needs to send Emails to your Prospects or Customers, the moment you send your Email can worry you! Because you don't know if your Prospects or Customers open your Email.

MailTag has these powerful features that will solve your problem at FREE Plan:

1. Unlimited Email Tracking - Awesome feature. Never worry about if your Prospects or Customers open your Email.

2. Real-time desktop push notifications - Whenever your Prospects or Customers opens your Email, MailTag will send you in a Real-time notification. Nice relief!

3. Link-click Tracking - CTR is very important to measure because when your Emails has certain CTAs chances are they are converting. MailTag can track these important details.

4. 3 Ping Sequences for the Free Service - Your Prospects or Customers did not Open your Email? You can always schedule a Follow-Up Sequence with MailTag, in that way Business Relationship is always Fresh!

5. Paid Plan is very affordable!

6. And Many more Awesome Features for Email Tracking.

Cons: The Cons for MailTag is you cannot review the Emails that you've Sent and the Open Rates for the previous month. But MailTag covers these metrics on their affordable Paid Plans.

Cannot Cancel, No Customer Support

Apr 27, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Value for Money

Pros: Worked for a few months then stopped tracking the email sends.

Cons: Extension stopped working. Reached out to customer support about 10 times, with emails to prove it.

They NEVER REPLY.

What's worse is they do not have an option on their website to unsubscribe. The only way is to file a dispute with your bank and go through that. How can ANY company treat the people that keep them in business in such a way. I was truly shocked by their lack of response, especially when they leave no way to cancel whatsoever.

They are Hostage taking criminals. Nothing more.

Overall: They NEVER REPLY.

What's worse is they do not have an option on their website to unsubscribe. The only way is to file a dispute with your bank and go through that. How can ANY company treat the people that keep them in business in such a way. I was truly shocked by their lack of response, especially when they leave no way to cancel whatsoever.

They are Hostage taking criminals. Nothing more.

DO NOT PURCHASE

Apr 04, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: During the short period of time Mailtag was functioning properly it was useful in notifying me when people had opened my emials, but eventually it started sending me false notifications when I would open sent emails.

Cons: ZERO customer support. Had issues for 2 months, reached out 10 times, literally nobody got back to me.Finally I emailed someone whom I received an introductory email from upon purchasing. He replied and said he was sorry for my troubles and that he would make sure I was refunded and my subscription was cancelled. I waited a couple weeks and nothing happened, I reached out 4 more times before realizing a month later I was being completely ignored. Not only was Mailtag not working for 2 months, but I had no way to cancel it. Now I am having to file a dispute with my bank to get rid of it and the charges. DO NOT BUY THIS SCAM.

Overall: Horrible, worst mail tracking program ever. Unresponsive, inconsistent.

Very easy to use

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: My fav mailtracking software that i've used so far. Very consistent, shows what time they opened, how many times, and like I said the most accurate one I've used.

Cons: The only thing I don't love is the price point, a little higher than the others I've used.

Cannot recommend

May 31, 2019
3/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and notifications regarding reading of emails.

Cons: No customer support. Product stopped working without reason.

Overall: Unfortunately, this is a promising product that quit working without reason. I contacted customer support on multiple occasions and did not receive a response.

Capterra loader

Nice software

Sep 29, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: The features like snooze a reply

Scheduling emails for a later time

Organizing emails with custom tags

Cons: Search is super slow

Doesn't work with high volume of the email

Tool is good but not able to unsubscribe pro

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It works as it says and I was able to get lot of reply to mail

Cons: Customer support stinks. No response to any of support mails. I was charged for pro, every month even though I requested for cancellations. No response from team whatsoever

Overall: Nice

Capterra loader

MailTag has really let me down here

Feb 03, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: see when people have read emails, but other features don't work

Cons: The CEO was very responsive at the beginning when I was enquiring as to why my follow ups wouldn't work with the email address I wanted them to work on (it was an alias). He said they were working on the issue and it would be fixed by the end of November. Its now February, he hasn't responded to my emails in 2 months (ironically, this is what i wanted the follow ups for, people like him).

No fixes have been put in place. I shouldn't have moved from mailtrack because this was the only feature I wanted and had already paid for YEARS on mailtrack which I hadn't used. What a waste of money and what a let down by Mailtag

MailTag

Mar 30, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The dashboard has a great view, it enables me to view all of my read & unread emails)

Cons: The customer service is poor, I tried to cancel my subscription. But there was no reply

Overall: It was a sweet bitter experience, but it improved my mailing experience

It's a scam

May 10, 2019
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: > Offered me a cheap price initially, which lured me in

Cons: It's a scam. They started charging my card and didn't allow cancellation.

I contacted them multiple times and there was no response. Had to report fraud case to my bank + replace card.

Overall: Not the only person with this experience: https://www.producthunt.com/posts/mailtag-io-1/reviews