--- title: "MailTag Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MailTag Software - reviews, pricing plans, popular comparisons to other Transactional Email products and more." source_url: "https://www.capterra.com/p/174528/MailTag/" page_type: "product" language: "en" --- # MailTag Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MailTag ## What is MailTag? MailTag is email productivity software that integrates with Gmail and G Suite. Users can track opens, link clicks, and reply rates for their emails in real-time. The software also allows users to schedule emails to be sent at optimal times. Additionally, MailTag enables users to set up automated email follow-up sequences. The software provides email analytics through an online dashboard. ## What is MailTag used for? [Email Tracking](https://www.capterra.com/email-tracking-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 60% Neutral 20% Negative 20% Starting price $12.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MailTag?[Manage this product listing](https://www.g2.com/products/mailtag-io/claim_requests/new?auto=true) ## MailTag Overview Updated September 2026 AI summary MailTag offers small businesses cloud-based tools for email tracking, enabling users to monitor email engagement, automate responses, and manage scheduling. With features such as event-triggered actions, reporting and analytics, team management, and optional capabilities like autoresponders, drip campaigns, and location tracking, it supports organizations seeking greater visibility and control over their email communications. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MailTag 3.7 (20) VS. [4.2 (754)](https://www.capterra.com/p/204113/SendGrid/reviews/) Starting Price $12.99 Per User, Per Month Starting Price $15 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (20) Ease Of Use 4.1 (3,509) Value For Money 3.2 (17) Value For Money 4.0 (3,086) Customer Service 2.9 (16) Customer Service 3.7 (3,085) ## MailTag alternatives [4.2 (456)](https://www.capterra.com/p/130105/Mailjet/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [4.6 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) [Mailgun](https://www.capterra.com/p/159630/Mailgun/) [4.3 (197)](https://www.capterra.com/p/159630/Mailgun/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159630/Mailgun/) [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [4.3 (2,953)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/31898/Constant-Contact/) [View all alternatives](https://www.capterra.com/p/174528/MailTag/alternatives/) ## FAQs about MailTag Overview ### Which roles and teams benefit most from MailTag? MailTag is most used by sales teams, business development leaders, and executives who need visibility into email opens, link clicks, and follow-up timing. Entrepreneurs, account managers, and client-facing professionals such as realtors, lawyers, and project coordinators use it to track outreach, prioritize responses, and manage relationship-driven communication efficiently. Answer based on 20 reviews Overview ### What company size and specific industries is MailTag built for? MailTag is designed for sales teams, entrepreneurs, small businesses, and freelancers. It fits smaller organizations and independent professionals rather than large enterprises, making it suitable for users who need email tracking and related sales communication support in business development and client outreach roles. Features and Usability ### What are the key features of MailTag? MailTag offers scheduling and team management as core features, along with autoresponders, drip campaigns, and event triggered actions for automated outreach. It also includes location tracking and reporting/analytics to monitor message activity and campaign performance across teams. Pricing ### How much does it cost and what fees or limitations are included? MailTag starts at $12.99 per user per month for the Pro plan, or $9.99 per user per month on annual billing. A 14-day free trial is available. The plan includes unlimited email scheduling, tracking, ping sequences, analytics, and CRM auto-BCC. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does MailTag offer? MailTag provides live online sessions, webinars, and documentation for team training and onboarding. Live online sessions support guided setup and instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does MailTag offer? MailTag offers 24/7 live rep support and chat. Users report mixed support experiences, with some saying responses take a while or never arrive, while others describe poor communication and repeated follow-up needs when trying to resolve subscription or product issues. Answer based on 5 reviews ## Features AI summary Based on 1,898 Transactional Email reviews Capterra reviewers point to the following as the features buyers value most when comparing email tracking software: - **Engagement Tracking** (**59%** of reviewers rated this feature as critical) - **Email Distribution** (**59%**) - **Contact Management** (**54%**) MailTag includes other capabilities that reviewers also rate as important, particularly **Reporting/Analytics** (**50%**). This feature gives teams visibility into email activity and performance trends, helping businesses measure outreach results, make better follow-up decisions, and improve communication effectiveness. Autoresponders Create and automatically send premade copy in response to customer messages Drip Campaigns Send automated marketing emails based on user actions over a predetermined period Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Location Tracking Identify the physical location of an individual, asset, device, etc. Open Rates Records the rate at which emails are opened. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data MailTag 8 features ### All Features - Autoresponders: Create and automatically send premade copy in response to customer messages - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Open Rates: Records the rate at which emails are opened. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Team Management: Organizing a group of people to accomplish a task --- Features 3.5 (20) 3.5 Based on 20 reviews ## Pricing Value for money 3.2 (17) Free Trial [View pricing plan details](https://www.capterra.com/p/174528/MailTag/pricing/) Pro $12.99 Per User,Per Month It includes: - Auto-BCC to CRM - Executive Support - Link-Click Tracking - Real-Time Notifications - Signature Generator - Unlimited Email Scheduling - Unlimited Email Tracking - Unlimited Ping Sequences - View Read & Unread Emails - View Unlimited Analytics Value for money 3.2 (17) 3.2 Based on 17 reviews ## Support, customer service and training options Customer Service 2.9 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.9 (16) 2.9 Based on 16 reviews ## User reviews Overall rating 3.7 Based on 20 reviews Filter by rating 5(10) 4(2) 3(4) 2(0) 1(4) Mentioned topic Sorted by most recent KD Kelly D. Owner Automotive ### "I think they are out of business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 December 2, 2022 The extension stopped working on both emails and despite several attempts to access the site online, emails to the company and even using the chat feature I was unable to contact anyone and get a response to my queries. It appears the company no longer exists. Pros I did like how easy the app was to use and it was very helpful to know your emails were opened and not stuck in the spam folder. Cons Lack of customer service and communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Autumn P. Cashier Retail ### "Very helpful program" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 7, 2020 I use mailtag for my personal use as I chat with co-workers and need to know if my mail has been received or not.Getting an alert when someone opens my mail is wonderful! Such a useful tool. Pros love being able to see when people read my mail. love that they notify me when someone opens them. easy to use. Cons takes a while for customer service to respond. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Vice President of Sales Computer Software ### "Best email tracking service out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2019 Pros Easy to use. Syncs with gmail. Dashboard biew. Cons Nothing for mobile devices yet. Was buggy under the previous owner but looks like it's been fixed with new ownership. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AJ Andrew J. Assistant Principal Education Management ### "Exactly what I need" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2019 Great product, great value. Pros I love the ease of use and how my data is collected. Value for price. Cons As of right now, there’s nothing that I don’t like. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TG Tom G. Managing Director Insurance ### "Great Value for the service provided" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 10, 2019 Pros Easy to use and reliable product. Easy to install Cons Past issues are fixed. The pings were not easy to apply. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BC Bryce C. Ops Coordinator Entertainment ### "Good Service but Lacking in Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 October 9, 2019 The service was fine for the first few months and provided value but now that Gmail has introduced email scheduling as a built in service, Mailtag seems to me to lose the value I was willing to pay the list price for. Pros The service is easy to use and very user friendly. It integrates well with the Gmail interface and provides good options for notifications. It is able to integrate with a CRM or like service through the BCC method. Cons The price for me seems to be on the steep side especially in regards to the services that are offered. Now that Gmail allows for scheduling of emails directly through it's own service, the value of this product drops. You now receive the ability to track email opens, attachment clicks, and the CRM or like service integration, but for the me the real value was the ability to schedule emails and that now becomes free through Gmail directly. Also, you need to pay for a subscription for each Gmail instead of being able to use the service on multiple accounts and I was not able to find a tiered price based on number of accounts where additional accounts would be able to receive the service at a cheaper price. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing MailTag The service seemed to have more potential and drive for innovation and product offering at a better price point. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD Jason D. Realtor Real Estate ### "Good concept but has some kinks." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 October 7, 2019 Good concept, just needs some tweaks. Pros When using a service like gmail, yahoo, etc. “Read receipts” are nearly impossible. Being in real estate, it is imperative for us to know when an email is opened and/or a link is clicked within the email. It helps to keep us organized and our clients/partners accountable. Cons It has some glitches. Our real estate team shares an email and organization is key so items are not missed. This means missed money and opportunities. When moving emails to organized folders within Gmail, MailTag incorrectly sends a notification that the email was opened by the recipient. So the data is not usuable by our firm. Therefore it defeats the whole purpose of having this service. If that could be worked out, it’s a great product that I would continue to use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB Derek B. Director of Business Development Human Resources ### "Much Improved" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 4, 2019 It is helpful for me to call prospective Clients when they open my emails, and allows me to know when they have read a message in order to follow up appropriately. Pros It's not secret that there have been initial frustrations with the technology, but everything has improved under the new ownership. They are very responsive and I will continue to invest in the technology. Cons I originally had connectivity issues, where the software would stop tracking, but those have since been resolved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wakas M. Ceo Health, Wellness and Fitness ### "Amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2019 Pros I am a big fan of mailtag and have used it for various emails I send out to clients. The best option is when I can see my receiver reading the message and the automated routine. Cons well I have nothing bad to say about mailtag as yet. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Aidan C. Managing Director Marketing and Advertising ### "An excellent (hidden) weapon" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2019 Easy to set up, easy to use, constantly working away for me in the background providing invaluable information to help my sales and operations. Pros Mailtag, first and foremost, does what it's supposed to do: tells you when people have opened your mail. For me, as a business owner (and effectively our lead salesperson) that's an invaluable asset – a hidden weapon that so many aren't even aware of. This is easy to set up, safe to run, and gives me amazing additional insight about buyer habits. It also lets me follow up at opportune moments (or, on my more distracted days, reply to someone I'd forgotten about JUST before they send me a follow-up or reminder email... though the less said about that, the better!) Cons It's well documented that this product has had issues in the past – but now that it's under new ownership, these seem to have been put to bed. As it's not connected to any CRM system, it's not quite as well positioned to drive growth in other areas of the business. This will be easily remedied, I'm sure. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing MailTag Solid UX, great functionality, transparent pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/174528/MailTag/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.