Comodo Group

Comodo ONE


4 / 5
18 reviews


Average Ratings

18 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Comodo Group
  • www.comodo.com
  • Founded 1999
  • United States

About Comodo ONE

Vulnerability scanning and patch management, including system updates, for Linux and Windows based programs.


104465

Comodo ONE Features

  • Alerts/Notifications
  • Automatic Approval
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Custom Patches
  • Dashboard
  • Network Wide Management
  • Patch Prioritization
  • Patch Testing
  • Remote Access/Control
  • Vulnerability Scanning

Comodo ONE Reviews Recently Reviewed!


Has a few quirks that need to be worked on but great software

Jul 25, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fact that the base software is free and allows remote access, resource monitoring, patch management, silent software installs, monitoring and management of not only computers and servers but android and iOS operating systems is amazing.

Remoting into systems you have in your device list is incredibly easy and even supports multiple monitor setups. You can create templates per device type, separate different groups of machines into their own "Companies" to keep different customers grouped together so organization is pretty top notch.

The remote system installation is so quick and simple that even the most computer illiterate people should have zero problem installing it themselves.

Even in the free software you can brand everything to match your company so that it suits your needs.

Cons: Initial setup is confusing. Some of the categories and options are worded strangely to where you at first glance have to guess or navigate around until you can find what you're looking for.

There have been a quite a few times where I have tried to remotely remove software from machines and for majority of the machines given the uninstall command it works, however there are several left with software that was suppose to be removed. A notification that actually verifies if what you told the software to do succeeded or not would be great but most of the time, once a command is issued it only tells you the command was issued successfully, not that the command actually did what it was suppose to which ends up causing more time to be spent trying to diagnose why the software wasn't removed.

Many of our machines slowed down to unusable levels as the add-ons for real-time monitoring constantly were eating up over 50% of some of our machines system resources. For approximately 5 machines the software worked great but these machines each had over 16gb of ram, solid state drives, and i7 processors. The machines we had issues with ranged from i3 processors to i5 processors with 4-8gb of ram and windows 7/10.

Customer service is nice enough but I feel they don't do more than they are required to do assist customers. I was told to contact different departments 4 times back and forth to cancel the subscription for the add ons and they still haven't been cancelled after 3 weeks.

Overall: From just the free software with no add-ons I am able to monitor and take care of company computers in house and remotely from my desk. When it works as it is suppose to, installing software for employees remotely without needing to walk them through it saves a ton of time. Being able to remote into an employees computer to see what problems they are experiencing instead of relying on screenshots and descriptions is extremely helpful as well.

Poorly enigineered product

Jan 17, 2019
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: We really had thought we found a great endpoint protection suite, with some MSP features built-in.

I think in retrospect the thing we liked most is it looked good in a demo environment

Cons: The product requires way too much configuration, once you're done if they roll out an update hopefully you back up your config or you are going to do it all over again.

You end up with such big holes in you end points just to get things like scheduled tasks to run. Oh you want to read an Adobe document from the internet, you better exclude the temp directory otherwise your going to have errors running Adobe.

They allow you to categorize software to trusted but the comodo rating never changes so if they think its bad and it is say a piece of intellectual software your company wrote, good luck create all the exclusions you want Comodo will always block the program. Not today or tomorrow but within a few weeks you're going to have to re-allow the software. This is happening on servers without a containment policy.

We have been is business for over 50 years and worked with lots of AV providers in that time.

Comodo is not ready for Production use, period. If you explain to them the situation they go directly back to setting exclusions again and again. As per my previous comments this is not a permanent solution

Overall: In one word Terrible

Pretty sweet console management software.

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Most of the features that we needed for our company were free and easy to learn and get used to.

Have a decent amount of guide and FAQs to learn how to use the features.

Cons: If you want to get actual customer service support from them, buying a premium plan can be fairly expensive. However for the quality of this product and the quality of their customer service, if you can afford to pay the price, you should get it.

An innovative solution for IT operations

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It's completely free

- It's an all in one IT solution

- You can customize the way your infrastructure is set up

- Dispatch custom procedures to x amount of devices

- Comodo is constantly taking feedback from users and adding features as requested

- A true bang for your buck

- Helpful forums

Cons: - Not too many features since fairly new product

- Sometimes buggy/slow

- If pro version is needed, fairly pricy

Overall: This software has helped our IT infrastructure greatly by allowing us to push instant updates to all of our devices

Excellent remote software and Scanning

Apr 09, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This is perfect for remote software and security scans. I use this on a daily basis and it is a easy product with a security focus on it.

Cons: The newest update to remote system requires you to sign into comodo from the browser to launch the remote software. Would have been alright if a change log was sent out saying what is happening with the changes.

Capterra loader

Comodo One is awesome

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Network Discovery. Remote control tool is amazing, Free tools. Free to use for single admin.

absolutely love it for my systems management

Cons: Web dashboard can be a little laggy at times. but for free, I can live with it.

Overall: it is a fantastic network, endpoint discovery and management tool

I use Comodo One for remote tech support for a client. I came from a Kaseya RMM backgroud.

Jul 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The price! You cannot beat free. the software works as advertised. I am able to use as an RMM toll for a few clients.

Cons: It's hard to group computers into customer groups. It does work work, but it takes time to get it setup right. After a couple months the customer added a new computer and I had to go through trying to remember how i had done it months earlier.

Overall: A free RMM for a few remote customers. The software works well enough to give it a thumbs up!

Capterra loader

Review on Comodo one itsm

Jan 12, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was using Comodo at one my system at a point in time(licensed) and I wanted to install a cracked software. The software wasn't able a install till i uninstalled comodo(i was the administrator).

I knew back then comodo is very effective and efficient.

I also like the fact that you must add abuser before you get to add their devices. This gives you an accountability for everyone connected to the endpoints.

Cons: Comodo makes system hang a lot. It is also not flexible to use.

Overall: Comodo One helps in solving malware issues and it has been useful especially because of its cloud services relieving us in our company of on-premise stress

Capterra loader

Keeps us safe!

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up, runs on its own after set up.

Cons: Nothing, really. We have had no trouble with it at all.

Overall: We had a problem with things slipping past our former antivirus software. Comodo One has stopped everything, and keeps our computer safe.

Comodo One for an MSP

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Having device management, CRM, and Service Desk all in one system is great. The fact that it is free is even better. We use Comodo for our MSP service and the separation of customers for the most part works perfect.

Cons: There are some common features that are missing at the moment but they list most of there long term road map.

COMODO ONE as an MSP tool will blow you away!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: COMODO ONE is feature rich, OS and browser agnostic and fully manageable. Mobile OS support, anti-virus, malware protection and software deployment are only the start.

Cons: Honestly, as a free tool, it is difficult to complain. So far the only thing that was 'difficult to overcome' was the setup. Being free there is no support, so Google and the Knowledge Base are your friends. Also, you have to quote the add-ons. Not painful but would be nice to know.

Overall: GREAT COST OF OWNERSHIP! $0

Comodo One is has been a phenomenal toolset for my small business!

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can manage my clients from a single pane of glass. I don't have to have multiple solutions in place. Everything is packaged together nicely in one place that is easy to manage.

Cons: I don't have much criticism of the product being that it is free. Comodo is continuously updating the product and adding new features on a monthly basis, so anything that is does lack is being added in time.

I have used better

Sep 28, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: -price

-the features it lists on paper

-ease of deployment

-alert emails

Cons: -log files grow out of control

-unreliable

Overall: I tested this software out on a couple small clients. I had issues right off the bat with the website generating the wrong install file for each client, making it nearly impossible to add machines to the correct group.

After getting the agent installed, the service would not communicate reliably. Usually after a reboot, the service would have to be restarted or it would just fail to phone back to the Comodo servers. Some googling showed other users were also having this issue.

After a few weeks of running the agent, I started getting tickets from users that there C drive was running out of space. The Comodo agent logs were taking up 20-30gb in some cases. At that point I decided to remove the software.

I think with some work, this could be a great piece of software.

Capterra loader

An OK solution for MSP companies

Dec 07, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Its fairly easy to get setup under the platform and ease of access.

Cons: Enforcing policies to devices seems hit or miss.

You get what you pay for pretty much

Dec 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is free. Remote access works ok and monitors that are set up automatically dont seem to spam you with overactive messages.

Cons: The interface is clunky, and more than occasionally unresponsive. Systems seem hacked together.

Overall: We dont sell managed services, just use it for simple monitoring of break-fix clients. It is good enough for that. I would not use it otherwise.

great product

May 10, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product has so many features, I don't even know where to begin! This product is exceptional for a support type of business.

Cons: It takes some time to get use to, there are some many features that one can easily get lost going through all the features.

This software is one of my favorite

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Comodo ONE Remote Access. They can review performance data and roll out patches.

Cons: Comodo ONE Remote Access does not have protection from spy software so this could be an issue.

Comodo - Generally a great product but the remote control is slow

Apr 22, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Comodo - Generally a great product with a wide variety of service offerings.

Cons: Remote control is far too slow to use. This has been a consistent challenge.

Overall: Comodo - Generally a great product but the remote control is far too slow to use. I have found this as a consistent problem both on my pc and on my notebook and on various customer computers. Support are unable to assist.