--- title: "Page 2 | OneTrust Data & AI Governance Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is OneTrust Data & AI Governance the right GDPR Compliance solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174564/OneTrust/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-29" --- OneTrust Data & AI Governance 4.3 (57) [View alternatives](https://www.capterra.com/p/174564/OneTrust/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 29th, 2026 # Page 2 - Reviews of OneTrust Data & AI Governance ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MN Mbiko N. IT Manager Paper & Forest Products Used the software for: 2+ years ### "My Experience with onetrust" April 22, 2025 5.0 it is my go to to understand trending legislature with respect to my field around the world Pros it is becoming easy to find everything i am looking for under one roof Cons I ve been unable to test the AI copilot its giving an error even after i retry Review Source MV Mickey V. Financial Controller Computer Software Used the software for: 1-2 years ### "Solid Data Privacy tool" April 24, 2025 4.0 Pros The best thing about OneTrust is their expertise in privacy and their easy to use interface which stands outs from its competitors. Cons The thing I liked least about OneTrust is mostly related to the accounting side of things. I found their billing page hard to find and had to reach out to customer support to gain access to invoices. Review Source MS Mayank S. DPO Market Research Used the software for: 2+ years ### "OneTrust Experience" February 18, 2025 5.0 It's been great working on OneTrust. The UI and functioning is very easy for the users and the coverage to regulatory compliance. Pros The diverse range of solutions pertaining to regulatory compliance OneTrust offers . Cons Mostly everything's good. However, the support services can improve a bit. Review Source AG Anke G. Internal Auditor - Data Analyst Electrical/Electronic Manufacturing Used the software for: 2+ years ### "My primary to-go source for INternal Audit" March 4, 2025 5.0 I am an Internal Auditor and Data Analyst in a big German company with locations for sales and manufacturing all over the globe. OneTrust DataGuidance is the tool to go for me regarding all legal topics required for Internal Auditing world wide. Pros DataGuidance delivers up-to-date information about legal changes world wide. Cons There is nothing not to like about OneTrust DataGuidance! Review Source JD Jean-Baptiste D. Traffic manager Renewables & Environment Used the software for: Less than 6 months ### "interface UX complexe" April 22, 2025 1.0 Je l'utilise avec mon entreprise mais le support n'est pas très joignable, c'est complexe, ajouter un cookie et le mettre en production et la plupart du temps cela ne marche pas, pourtant la plate forme est bien implémentée il n'y a rien de simple. Par rapport à tous les modèles de gestion de cookies que j'ai pu utilisé celle ci est vraiment la moins intuitive. Pros Les fonctionnalités semblent assez fortes, mais on a du mal à comprendre à quoi elles servent. Cons Interface illisible, support et forum ainsi que tutoriel inexploitable même en anglais on arrive pas à s'y retrouver complexité de pousser des changements simples, je veux ajouter à ma bannière une nouvelle régie, cela ne marche jamais du premier coup. Review Source MH Mohamed H. software developer Alternative Dispute Resolution Used the software for: I used a free trial ### "Great tool for data privacy management!" April 16, 2025 5.0 Overall, my experience with OneTrust has been really positive. It’s helped streamline our compliance processes and has made it much easier to track and manage data privacy across various regions. Their customer support is also pretty responsive whenever I’ve had questions. Pros OneTrust makes privacy management so much easier! The platform is very user-friendly, and the tools it offers for compliance are top-notch. I love how it helps me stay on top of regulations and automate a lot of the tasks that would otherwise take up a lot of time Cons One downside is that sometimes the interface feels a bit too busy, especially when there are a lot of different policies and documents to manage. It takes a bit of time to get used to navigating all the features. Review Source VR Verified Reviewer Senior Software Engineer Pharmaceuticals Used the software for: 2+ years ### "Easy to setup and manage" January 24, 2025 5.0 It has fulfilled its role perfectly, it is a excellent tool Pros It has many features that really simplify the whole process of setting up a new website correctly Cons There are a few technical limitations especially when working with multiple domains Alternatives considered [Cookiebot CMP](https://www.capterra.com/p/240030/Cookiebot/) Reason for choosing OneTrust Data & AI Governance It offered a better package of solutions Review Source LU Lauren U. Global Data and Privacy Sr. Advisor Medical Devices Used the software for: 2+ years ### "Global Data & privacy Sr. Advisor, Cardiovascular" March 27, 2025 5.0 Pros Very intuitive, resources that can provide high level summaries and deep dives. Cons Too many great resources, I had to narrow my interest/ notifications because I wasn't able to keep up with the content. Review Source VR Verified Reviewer Head of Procurement Philanthropy Used the software for: 2+ years ### "Vastly improved our data security process and overall compliance" November 25, 2023 4.0 Very positive. Customer support helpful. Pros We compared a number of options to procure OneTrust and are glad we made the decision. The tool has a number of pre-programmed processes and control which meant that we were able to quickly adopt best practice without having to spend huge amounts of resource doing this before making a purchase. Cons Our network infrastructure made achieving SSO difficult, we got there in the end however it was a challenge. Sales team were good, ocassionally pushy at times. Review Source Claudia M. GDPR Advisor Food Production Used the software for: 2+ years ### "Great asset to run a Privacy programme for international and fast-paced companies that handle significant volumes of personal data and vendors" December 10, 2025 5.0 Over the last 2 years I have had the chance to test other software with similar functions to OneTrust, but I confirm that OneTrust is still the best software to run and record a Privacy programme among the ones I have personally tried. It is a very comprehensive and easy to set up software, with different competent support teams behind it. I really appreciated the new AI Governance features, which allow to record in depth AI models in use, as well as datasets and even single data fields. This allows to easily map where AI is used and for what purpose, and to act on any request to delete data when needed. A great asset to have to run a Privacy programme, especially for companies that handle significant volumes of data and vendors. Pros This is a great software, very comprehensive when it comes to Privacy compliance. I am really appreciating the AI Governance tools too, which allow to stay aware and record in detail all data assets, models and data sets used in different functions of a company. The API feature also allows to easily act on data stored in other systems connected to OneTrust (for example to erase them when requested by data subjects). Cons OneTrust used to offer many interactive trainings on Privacy, Compliance, AI and new OneTrust features that are constantly launched and updated. I recently heard that, unfortunately, they will not be updating their training materials anymore, at least not for the UK market. While this is unfortunate because I found their trainings easy to understand and useful, the other features of the product are still great. Review Source Rob O. digital marketing consultant Marketing and Advertising Used the software for: 2+ years ### "waarom wij voor onetrust kiezen" April 28, 2022 5.0 alle voorkomende avg zaken Pros volledig en overzichtelijk vooral cookie consent icm datamapping. Cons je hebt wel wat extra kennis nodig maar onetrust levert perfecte online en relevante trainingen en kennis. Alternatives considered [TrustArc](https://www.capterra.com/p/174544/TrustArc/)[Cookiebot CMP](https://www.capterra.com/p/240030/Cookiebot/) Reason for choosing OneTrust Data & AI Governance customer service en implementatie tijd en ondersteuning legal team. Review Source EF Eoin F. CIO Financial Services Used the software for: 6-12 months ### "This is how you do ISO 27001 without the pain" June 7, 2022 5.0 Great product, great team behind it Pros Idiot proof setup and operation - exceptional automation and integration capabilities Cons No real complaints - just want more integrations :) Review Source VR Verified Reviewer CTO Information Services Used the software for: Less than 6 months ### "Incredibly useful for any organisation wanting to achieve ISO 27001 certification/compliance" June 9, 2022 5.0 Fantastic experience, I don't how we would have achieved ISO 27001 certification without Tugboat Logic. It certainly is making our organisation a lot more secure. If we were to manage ISO 27001 compliance without Tugboat it would cost us many hours and salaries, so it is also a money saver. Pros The ease of use and how intelligently the system was designed is a huge plus. There are so many integrations available to reduce manual work. User management is great too. Outrageously affordable considering everything you get. Cons Would be good to have the ability to upload completed excel questionnaires in vendor assessment tool. For global organisations it would be great to have the UI localised in other languages and options to translate policies and procedures. Reason for choosing OneTrust Data & AI Governance More affordable, more features came out of the box and it was recommended by a trusted partner. Review Source RM Ronald M. Security Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "A complete compliance management platform" August 17, 2021 4.0 Using Onetrust has been a good experience. The technical support is ok. Pros Onetrust is a very complete platform for managing risk, compliance, privacy and other important roles inside the company. You can manage cookies, assets, assessments and other features. Cons It is a hard work to integrate Onetrust with other systems and it is also difficult to perform tasks such as cookies scanning and the translations of the tenent is not automatic. Reason for choosing OneTrust Data & AI Governance Cost benefit and the features it has. Review Source DG Damien G. Chef de projet digital Real Estate Used the software for: 2+ years ### "La plateforme de gestion de conformité tout-en-un" February 27, 2023 4.0 Pros Après avoir testé plusieurs outils de compliancy, le point fort de Onetrust est qu'il fournit des modèles de politique de confidentialité et de consentement que les entreprises peuvent personnaliser en fonction de leurs besoins spécifiques en matière de données. Cons Onetrust peut être coûteux pour les petites entreprises et les celles qui allouent peu de budget à la mise en conformité de leur collecte data. Il ne garantit pas une conformité totale puisque le setup de l'utilisation dépendra de celle-ci ou non Review Source GD Giorgio D. MSS Regional Practice Lead Information Technology and Services Used the software for: 6-12 months ### "A useful platform to comply with GDPR and ISO 27001" September 3, 2021 4.0 Pros The product can be integrated with Office 365 and it's easily customizable (company logo, authentication, etc.). The Awareness Training capabilities, the Assessment Automation (PIA, DPIA automation) and the Data Mapping functions are very useful. The Data Mapping offers an assessment overview to immediately access the results, the risk levels and residual risk score. Cons Sometimes the online assessments have some minor bugs (especially during the DPIA) and to answer the questionnaire it's better export an Excel file with the matrix. Review Source GT Giorgia T. Marketing digitale Insurance Used the software for: 6-12 months ### "Prodotto ottimo, " January 14, 2023 5.0 Ci ha risolto un potenziale problema, è diventato uno standard interno. Pros Semplifica la gestione dei cookie, consente un’elevata personalizzazione in termini di layout, facilmente integrabile . La Dashboard risulta utile per tenere sotto controllo tutti i touchpoint. Cons Il fatto che lo scan dei cookie avviene solo a sito online e visibile dall’esterno. Alternatives considered [Ubuntu](https://www.capterra.com/p/229058/Ubuntu/) Reason for choosing OneTrust Data & AI Governance Ci è stato consigliato dal ns fornitore, che già lo conosceva. Review Source VS Vijayaragavan S. IT Director Biotechnology Used the software for: 1-2 years ### "Organized Well" June 13, 2022 4.0 good Pros Policies/Controls/Procedures/Evidence linked together and organized well to navigate. Cons Unable to upload or Generate PDF from the system. The formatting of the text is not good. Training of documents is not possible for controls/procedures. Only it is available for Policy. Review Source VR Verified Reviewer Responsable projets & Innovation Cosmetics Used the software for: 1-2 years ### "Cookies consent tool" January 30, 2022 4.0 Pros Website cookie scan Cookie Autoblocking Cons Hard to setup AB Testing reporting issue Alternatives considered [Didomi](https://www.capterra.com/p/184070/Compliance-Console/) Review Source EM Emily M. Customer Service Manager Arts and Crafts Used the software for: Less than 6 months ### "The best in the business" February 24, 2022 5.0 It's been amazing so far, I'm really satisfied with the platform together with the service . Pros The most I like about OneTrust is how efficient the work has become as soon as we started using it. All manual work is gone and everything done under one hood. Cons Since we've recently started using OneTrust, there's nothing comes to my mind yet. Review Source KG Kunal G. SME MarTech Information Technology and Services Used the software for: 1-2 years ### "Centralized consent and Preference Management Repository" June 29, 2021 5.0 We have created a centralized preference management using this tool. Where all customers preferences for mode of communication is stored and also communication opt outs are stored for compliance. Pros Audit Log has self service capability to view and report for audit and compliance teams. Data Portability and access controls. Ability to keep up with changes in privacy laws. Cons Cost is higher when compared to its competitor Possible Now. Vendor license fees is almost double when compared to Possible now Review Source CP Cynthia P. Customer Care Team Lead Information Technology and Services Used the software for: 1-2 years ### "KNIME User Review " April 14, 2022 3.0 The team has been very helpful, patient and has collaborated with us through the process. The app works well and it is easy to enter information; however, it will be more efficient if we can automate the process of uploading as much information as possible. Pros Ability to capture the information and determine how our company is doing. We did not measure CO2 before and it was very insightful to be able to see where most emissions were being generated. Cons Better integration and easier way to automatically load the results. Additional information on the descriptions. Having one table format so we can easily import the information. By easily identifying the mapping we ca understand which records from our system went into each summary. Review Source MS Manju S. Data Labeling specialist Hospitality Used the software for: 6-12 months ### "One trust is a cloud tool for GDPF related compliance and its good" December 23, 2022 5.0 We use it for GDPR and compliance related issues. The breach incidents can be logged on it. Risk management training and audits can be conducted via this. Tasks can be assigned to review for GDPR on it and can be tracked of its progress. Overall its very easy. If it had more features as per companies requirements, it would have been great. Pros Its very simple to use and the dashboard is very simple to understand for new user Cons Does not have many features. It's very simple with very less features. The other tools in the market have more tools for risk and compliance and audit tasks. Review Source DL Dimitri L. Développeur Internet Used the software for: Less than 6 months ### "No support on Github, problems ignored" March 27, 2023 1.0 Pros It is working, but I have size issue that need to be solved Cons OneTrust does not answer problems on Github. I got a big size issue with OneTrust on iOS / Flutter, making the app 40 Mo heavier than expected, the question has been unanswered since 1 month, and it seems other questions get ghosted. Review Source SZ Sasha Z. Senior Growth Manager Media Production Used the software for: Less than 6 months ### "Difficult without onboarding support" June 14, 2023 3.0 Pros It was okay to cover our data privacy and cookie management needs Cons Implementation was too difficult when we decided to add automated CCPA form and had to switch to another vendor Alternatives considered [Termly](https://www.capterra.com/p/165919/Termly/) Reason for choosing OneTrust Data & AI Governance I have switched away from it Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.