Who Uses This Software?

LegalServer case management software enhances performance for non-profit legal aid agencies, University law schools and public defenders.

Average Ratings

3 Reviews

  • 4.5 / 5

  • 5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • LegalServer
  • www.legalserver.org/
  • Founded 2001
  • United States

About LegalServer

Through a cloud-based platform, we are improving case handling and providing insights to legal aid & PD staff and management for making faster, more informed decisions. Our friendly and intuitive interface allows attorneys to spend more time on critical thinking to help clients. Easily generate and edit reports with full-color graphics, while customizing the case management application without the need for technical skills. Also includes our proven methodology for conversion & data migration.

LegalServer Features

  • Billing Management
  • Calendar Management
  • Case Notes
  • Client Management
  • Communication Tracking
  • Conflict Management
  • Corporations
  • Court Management
  • Discovery Management
  • Docket Management
  • Document Management
  • Expense Tracking
  • Government
  • Law Firms
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

LegalServer Reviews Recently Reviewed!

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LegalServer is Powerful, Flexible, and Easy to Learn

Sep 04, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not

Pros: The fact that LegalServer is cloud-based is central to its value to my statewide civil legal aid practice. As one the first case management systems that was cloud-based and the first to do so in a robust, feature-rich way, the LegalServer team has many years of expertise. They are also committed to the legal aid mission and invested in helping our organizations become more efficient and effective. That is a big deal because it translates to the vendor actually listening and adapting to our needs -- and our clients' needs -- when it comes to new development or customization. Despite having every feature we need, LegalServer is not difficult to learn or master. We regularly onboard new staff and volunteers without heavy investments in training. We have also been able to easily transition staff who are experienced in other systems, including old school paper file systems. It is also easy to administer and customize in-house to meet your specific needs. In our state, virtually all civil legal aid organizations use LegalServer, magnifying its potential for advocates, developing valuable data, and increasing efficiency for users and clients. Case transfers from one organization to another are simple and save clients time and inconvenience.

Cons: I have been a customer for over ten years and don't have any "cons." LegalServer consistently seems to be ahead of any concerns I might have and rolls out regular updates. When we have had any need to change or add anything, we have either been able to configure it easily ourselves or with some assistance from LegalServer.

Overall: My experience has been excellent. LegalServer feels more like a part of the civil legal aid delivery system than a vendor.

LegalServer Rocks!

Aug 30, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not

Pros: LegalServer is very customizable and easy to use. This is important for my nonprofit organization because we can adapt LegalServer to track the information we need for grant reports, case management, staff supervision, and program evaluation. I love the Help site and virtual training sessions because our interns use them to learn how to configure LegalServer and then set up new fields, forms, processes, and more.

Cons: There isn't anything that comes to mind. Sometimes it's hard to keep up with the new developments that are going on - but that's a positive in my opinion!


Feb 11, 2019

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: For me the only pros are: 1) it is online 2) it is easy to use

Cons: *It is very expensive for a case management system

*The lawyers that they use as employees believe that they are IT professionals but they are just lawyers

*The customer support is very basic

*The online training is just videos

*Reporting is very confusing (remember that this software is usually used by legal aid offices that have 3 or 4 employees only / usually with low pay and training)

*I have been in conference calls/online meetings with them and other users and the employees have been disrespectful with users several times.

*Data migration is pretty much on you. It will require for you to dedicate time for you to be able to identify every field, double check them, etc. They will not work with you on that aspect. They are just expect for you to do the job for them

* Monthly fees for maintaining very small databases are outrageous and very difficult to pay for small non-profits legal aids offices.

*The software is made with open source tools which basically may put you in a bad situation if they need support.

*With the money that they ask you upfront you can easy pay for a custom made system with local resources.

*Report tool is very annoying and poorly designed.

* The naming convention of the fields is horrendous.

*They claim that they are different than Kemps but they just just design everything out of that system.

Overall: Very poor experience. If you want to spend money on a fancy website, then purchase LegalServer.

It will be easy for you to create reports with any other tool .

Please check Kemps Case Management. It is cheap, easy to learn, very well design and with real customer support. The database is yours and you can put together any reports with simple tools like MS Access.

Please stay away from this people. They just want your money. No worth it at all.