Complexity Intelligence


Who Uses This Software?

Help Desk Software, Contact Center Software, Ticket System Software

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Complexity Intelligence
  • United States

About DataKnowl

DataKnowl platform combines human-based support tools (DataKnowl Contact) with intelligent self-service powered by Artificial Intelligence (V-Agent and V-Voice). DataKnowl Contact is the evolution of the Cloud Contact Center and Support Ticket System software. Manage phone calls and messages, thanks to the scalable Interaction Center; manage, reply and track requests thanks to the complete Support Ticket System, or engage live with a customer thanks to the real time features.


DataKnowl Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

DataKnowl Reviews

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